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Title: Temporary- Departmental Assistant
Institution:&nbsp;Volunteer State Community College
Job Summary:
This position will provide support to the Admissions team by assisting with administrative tasks, event preparation, recruitment initiatives, data processing, and projects as needed. This position will assist with various tasks, including campus tours, call campaigns, mailing preparation, and more. This position will assist prospective students and applicants through the enrollment process and positively represent Vol State and provide excellent customer service.
Job Duties:
Conduct campus tours for prospective students and their families. Participate in call campaigns to follow up with prospective students and applicants, providing information and answering questions about the admissions process. Assist in preparing and organizing mailings, including admission packets, informational brochures, and other materials. Provide excellent customer service to visitors, answering inquiries in person, over the phone, through text messages, and via email. Support the admissions staff with data entry, filing, and other administrative tasks as needed. Assist in planning and executing admissions events. Other duties as assigned.&nbsp;
Minimum Qualifications:
High School Diploma or equivalent. One year of related experience.
Preferred Qualifications:
Experience in higher education, especially at a community college.
Knowledge, Skills, and Abilities:
Strong written and oral communication skills. Proficient in using computers and common office software. Excellent customer service skills.
Pay Rate: $14.00 per hour
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.

Motlow State Community College


      Temporary- Departmental Assistant
    

Position Announcement
Position Title: Associate Instructor of Pipefitting and Plumbing Technology, Full-Time

The Tennessee College of Applied Technology Elizabethton is accepting applications for the position of full-time Instructor of Pipefitting and Plumbing Technology to be located at the Instructional Service Center at Kingsport. This position works 7.5 hours per day and 37.5 hours per week Monday through Friday from 7:30 am until 3:30 pm.&nbsp; 
MINIMUM QUALIFICATIONS
<ul>
<li>High school diploma or equivalent with post-secondary training in Pipefitting and Plumbing or related field</li>
<li>Minimum of three years’ experience at Journeyman level</li>
<li>NCCER Pipe Fitter Certification</li>
</ul>
PREFERRED QUALIFICATIONS
<ul>
<li>Associate degree</li>
<li>Teaching experience</li>
</ul>
GENERAL DUTIES:&nbsp;
<ul>
<li>Instruction: Facilitate the classroom instructional process: evaluate and monitor student progress; assign grades; provide academic assistance to students; maintain attendance and grade records; counsel and advise students on career goals; work to retain students; maintain required classroom and office hours.</li>
<li>Course and Curriculum Development: Select texts, equipment, supplies, and other learning resources; participate in the purchase of needed program supplies and equipment; develop instructional materials; create and revise courses and/or curricula as needed; maintain updated course syllabi.</li>
<li>Professional Development: Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; participate in the annual faculty evaluation process.</li>
<li>Service to Students: Comply with FERPA laws; participate in advising, recruitment, admissions, and orientation of potential students; assist students with job placement; support student activities including SkillsUSA and NTHS.</li>
<li>Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation, assessment, and performance funding processes; support and participate in the College’s decision-making processes; provide input and assistance with budgets; attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues; maintain an active program advisory committee; work to meet and exceed COE benchmarks for student completion and placement.</li>
</ul>
<ul>
<li>Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)</li>
</ul>
Knowledge, Skills, and Abilities
<ul>
<li>Possess organizational and communication skills necessary to be an effective instructor</li>
<li>Ability to exercise good judgment in evaluating situations and making decisions</li>
<li>Indication of willingness to remain current in the information technology profession</li>
<li>Must commit to acquiring and maintaining program accreditation(s)</li>
<li>Computer skills including general knowledge of Microsoft Office</li>
</ul>
SALARY: Commensurate with Tennessee College of Applied Technology salary guidelines.
WORKING CONDITIONS:
<ul>
<li>Use of computer</li>
<li>Normal standing, sitting, and walking</li>
<li>Must be physically able to lift up to 50 pounds, stoop, stand and work, with or without accommodation, to demonstrate and perform all work-based projects.&nbsp;</li>
<li>Operating a motor vehicle to travel within the college service area and in other areas as needed.</li>
</ul>
APPLICATION &amp; RESUME SUBMISSION:&nbsp;
Qualified applicants should submit a cover letter, resume, transcripts, applicable certifications and application online: <a href="https://tcatelizabethton.edu/about/jobs-and-employment" target="_blank">https://tcatelizabethton.edu/about/jobs-and-employment</a>. Applications will be accepted until the position is filled.&nbsp;&nbsp;
APPLICATION REVIEW:&nbsp;
Review of complete application will begin immediately.
BACKGROUND CHECK REQUIREMENT:
Employment is contingent upon the successful completion of a background check. This may include verification of employment history, education, criminal records, and other relevant factors in accordance with institutional policy and applicable laws.
NOTICE OF NON-DISCRIMINATION: The Tennessee College of Applied Technology Elizabethton
does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex,
disability, age status as a protected veteran or any other class protected by Federal or State laws and
regulations and by Tennessee Board of Regents policies with respect to employment, programs, and
activities. The following person has been designated to handle inquiries regarding nondiscrimination
policies: <a href="mailto:crystal.fink@tcatelizabethton.edu" target="_blank">crystal.fink@tcatelizabethton.edu</a>.


      Pipefitting and Plumbing Technology Instructor
    

We have an opening for a 9-month Term Mathematics Faculty position at our Chattanooga State campus!&nbsp;
Our Purpose: We support and empower everyone in our community to learn without limits.&nbsp; &nbsp; Our Values:&nbsp; We foster a welcoming and caring environment.
We prioritize the well-being of our campus community.
We build trust through integrity and transparency.
We encourage fearless innovation and resilience.&nbsp;
We collaborate to build a better future.&nbsp;
Our Mission: We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations. Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future. &nbsp;
POSITION SUMMARY&nbsp;
Under the supervision of the Dean of Math and Sciences and the Department Head of Mathematics, the full-time faculty member has as their chief duty the instruction of freshman and sophomore level mathematics courses.&nbsp; Mathematics faculty teach classes that are scheduled during the day or evening, taught in a variety of formats (online asynchronous, on-ground, and virtual synchronous) and at several different locations, including off-campus sites and local high schools. The faculty member is expected to facilitate the classroom instructional process, evaluate students, monitor and communicate progress to students and to the appropriate college staff members, utilize the Learning Management System (LMS) and appropriate online educational systems (ALEKS, MyLab Math, MyOpenMath, etc.), assign mid-term and final grades, maintain attendance and grade records, counsel and advise students regarding academic preparation and career goals, work to retain students, maintain required classroom, office, student and Math Center hours, and provide out-of-class academic assistance to students.
ESSENTIAL FUNCTIONS&nbsp;
Teaching Excellence and Program Innovation&nbsp;
Serve as a member of the Mathematics Department within the Math and Sciences Division for the Teaching Excellence strategic theme of the College’s Strategic Plan. In this role, the faculty member is responsible for the following:&nbsp;
Course and Curriculum Development:&nbsp;&nbsp;
<ul>
<li>Select texts, supplemental documents, supplies, and other learning resources, including Open Educational Resources (OER); develop supplemental instructional materials; use current technology in preparation, creation, and delivery of instruction&nbsp;</li>
<li>Create and revise courses and/or curricula as needed; maintain updated course syllabi&nbsp;&nbsp;</li>
</ul>
Professional Growth:&nbsp;&nbsp;
<ul>
<li>Remain current within the field of assigned instruction, related occupational areas and technologies&nbsp;</li>
<li>Acquire, maintain, and apply knowledge of current instructional methodologies and materials&nbsp;</li>
<li>Attend scheduled college, divisional, and departmental professional development and in-service activities, and participate in the annual faculty evaluation process&nbsp;</li>
</ul>
Service to Students:&nbsp;&nbsp;
<ul>
<li>Respect the rights of students and access to educational opportunities&nbsp;</li>
<li>Assist in recruitment, selection, orientation, and evaluation of potential students&nbsp;</li>
<li>Assist in formal and informal placement activities for employment and/or transfer to four-year institutions&nbsp;</li>
<li>Support student activities&nbsp;</li>
</ul>
Service to the College and Community:&nbsp;&nbsp;
<ul>
<li>Assist in the recruitment and selection of college personnel as assigned&nbsp;</li>
<li>Participate in accreditation, assessment, and performance funding processes&nbsp;</li>
<li>Support and participate in college/division/department committees, organizations, and/or task &nbsp;&nbsp;force groups to make recommendations in the College’s decision-making processes&nbsp;</li>
<li>Develop and maintain cooperative relationships with colleagues&nbsp;</li>
<li>Strengthen relationships between the college and the community through community outreach activities&nbsp;</li>
<li>Attend required college, division, and department meetings</li>
</ul>
Academic Advising&nbsp;
<ul>
<li>Support Academic Advising Center&nbsp;</li>
<li>Stay current with the relevant Tennessee Transfer Pathways&nbsp;</li>
<li>Participate in regular reviews of relevant Tennessee Transfer Pathways&nbsp;</li>
<li>Assist with college-wide advising as needed&nbsp;</li>
</ul>
Holistic Student Support&nbsp;
<ul>
<li>Understands the range of College services that support students, such as Enrollment Services, Advising, Career Services, Tutoring, Student Life, and Accessibility Services.</li>
<li>Ensures these services are accessible and responsive to diverse student needs.</li>
<li>Promotes a welcoming, student-centered campus experience</li>
<li>Promote, support, and participate in student recruitment and retention efforts&nbsp;</li>
</ul>
Fiscal Stewardship&nbsp;
<ul>
<li>Supports the responsible fiscal stewardship of the funds allocated to the Mathematics&nbsp; Department within the Math and Sciences Division&nbsp;</li>
</ul>
Organizational Culture 
<ul>
<li>Actively supports the College’s goals for fostering a positive and inclusive organizational culture and contributes to the Math and Sciences Division’s efforts to implement effective practices that enhance student, faculty, and staff experiences and success.</li>
<li>Maintains an office environment that is open, inviting, and professional&nbsp;</li>
</ul>
Perform other job-related duties as assigned.&nbsp;
QUALIFICATIONS:&nbsp;
An earned Master’s degree in Mathematics or Statistics from a regionally accredited institution or a Master’s degree with 18 graduate semester hours in Mathematics or Statistics.&nbsp;
Preferred Qualifications:&nbsp;
Experience teaching Mathematics courses in the department including Learning Support, Number Concepts for Teachers, Geometry Concepts for Teachers, College Algebra, Precalculus Algebra, Precalculus Trigonometry, Calculus, Linear Algebra, and Differential Equations. Preference for candidates with previous community college teaching experience and experience working with diverse populations.&nbsp;&nbsp;
KNOWLEDGE, SKILLS, AND WORK CHARACTERISTICS&nbsp;
<ul>
<li>Maintains a comprehensive grasp on the particular area(s) of academic study&nbsp;</li>
<li>Exhibits a commitment to promoting academic excellence in students&nbsp;</li>
<li>Demonstrates a high level of self-discipline and self-motivation&nbsp;</li>
<li>Exudes a positive, supportive, and cooperative disposition toward others&nbsp;</li>
<li>Demonstrates punctuality and is detailed-oriented with a demonstrated ability to perform assigned tasks&nbsp;</li>
<li>Ability to communicate effectively with diverse audiences in verbal and written form&nbsp;
<ul>
<li>Knowledge of, or willingness to learn about, equity-minded principles and practices related to supporting students&nbsp;&nbsp;</li>
</ul>
</li>
</ul>
Projected Salary Range:&nbsp;
Instructor: $40,502 - $49,610&nbsp;
Assistant Professor: $45,040 - $56,300&nbsp;
Closing Date: 30 days from posting (Must be submitted by 5:00 p.m. EST) &nbsp;
 **All applicant submissions must include a cover letter, CV/Resume, and Unofficial Transcript attachments**&nbsp;


      9-month Term Faculty - Mathematics
    

Position Announcement
Position Title: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administrative Support Associate
Job Summary: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; This is a full-time associate support position reporting to the Site Coordinator at the Boones Creek Extension Campus and provides office and clerical support for effective, efficient, and successful operation of the front office. This position works 7.5 hours per day and 37.5 hours per week Monday through Friday.&nbsp; 
Job Duties:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 
<ul>
<li>60% - Front-Office Operations</li>
</ul>
The associate is the initial point of contact with the general public. Therefore, outstanding people and communication skills are essential. The associate must be able to multi-task, including greeting walk-ins, answering a multi-line phone system, responding appropriately to questions related to the program offerings, and the admissions process, and preparing spreadsheets or Word documents.
<ul>
<li>Utilize appropriate phone etiquette: professional responses to incoming calls and to voicemails and emails daily</li>
<li>Assist walk-ins with directions and school information</li>
<li>Answer general questions and provide basic information concerning program offerings to prospective students</li>
<li>Take messages and distribute them to the appropriate department, employee, or student</li>
<li>Send/receive faxes and distribute them to proper personnel</li>
<li>Sign for deliveries</li>
<li>Copy and collate documents</li>
<li>Compose and distribute communications to employees as directed</li>
</ul>
<ul>
<li>40% - Grant Support</li>
</ul>
The associate provides direct support to the Vice President in researching, organizing, and drafting grant materials.
<ul>
<li>Assist the Vice President with grant-related tasks, such as:
<ul>
<li>Researching funding opportunities</li>
<li>Organizing and formatting application materials</li>
<li>Gathering supporting documentation</li>
<li>Writing and drafting sections of grant proposals and related documents</li>
<li>Maintaining grant calendars and submission deadlines</li>
</ul>
</li>
<li>Track and maintain records of grant applications and reporting deadlines.</li>
<li>Coordinate with internal and external partners as needed for grant-related communications.</li>
<li>Contribute to special projects and other administrative tasks as assigned</li>
<li>Other duties as assigned</li>
</ul>
Minimum Qualifications:
<ul>
<li>Technical diploma or associate's degree in a related field.</li>
<li>Strong writing, editing, and proofreading skills.</li>
<li>Exceptional organizational skills and attention to detail.</li>
<li>Ability to manage multiple priorities and meet deadlines.</li>
<li>Comfortable with collaborative work and receiving feedback.</li>
<li>Must be able to maintain confidentiality and have a strong work ethic.</li>
<li>Proficiency with Microsoft Office programs, including Excel, Outlook, and Word.</li>
<li>Prior experience with grant writing or nonprofit funding is a plus but not required.</li>
</ul>
Knowledge and Abilities:
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Publisher, Adobe
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Typing and 10-key operation
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Multi-line telephone answering system
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent verbal and written communication skills
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Able to conduct basic research
•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Business standards for office documents
Salary: Commensurate with education and experience according to salary guidelines established by the Tennessee Board of Regents.
For the application, go to: &nbsp;<a href="https://tcatelizabethton.edu/about/jobs-and-employment" target="_blank">https://tcatelizabethton.edu/about/jobs-and-employment</a>

In order to be considered for the position, the following items must be uploaded: &nbsp;
<ul>
<li>Resume</li>
<li>Cover letter</li>
<li>Unofficial Transcripts</li>
</ul>
BACKGROUND CHECK REQUIREMENT:
Employment is contingent upon the successful completion of a background check. This may include verification of employment history, education, criminal records, and other relevant factors in accordance with institutional policy and applicable laws.
NOTICE OF NON-DISCRIMINATION: The Tennessee College of Applied Technology Elizabethton
does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex,
disability, age status as a protected veteran or any other class protected by Federal or State laws and
regulations and by Tennessee Board of Regents policies with respect to employment, programs, and
activities. The following person has been designated to handle inquiries regarding nondiscrimination
policies: <a href="mailto:crystal.fink@tcatelizabethton.edu" target="_blank">crystal.fink@tcatelizabethton.edu</a>.


      Administrative Support Associate
    

Title: Enterprise Applications Associate
Institution:&nbsp;Volunteer State Community College
Job Summary:
Assist in the programming and administrative support for processes of the application systems of the college to allow users to complete their work in a timely and efficient manner.
Job Duties:
Assist the Enterprise Applications team in designing, writing, modifying and/or implementing in-house and vendor-supplied application systems and programs using standard programming, query, and scripting languages. Develop understandable and detailed procedure documentation. Assist the Enterprise Applications team in analyzing and determining the feasibility of programming requests and making appropriate recommendations. Independently research solutions to processes, procedures, programming issues, and problems and develop programs and scripts needed by the Information Technology Department and the college. Assist in the Administration of ERP and integrated 3rd party systems in an Ellucian Banner environment. Other duties as assigned.
Minimum Qualifications:
High school diploma or equivalent and two years of related experience including relational database programming experience using SQL, PL/SQL and/or Pro-C OR Associate’s degree in an information systems related discipline with experience working in an enterprise IT environment.
Preferred Qualifications:
Experience in relational database programming using other object-oriented based programming languages. Experience in developing dynamic web applications using languages such as HTML or PHP. Experience working in an enterprise IT environment, preferably in a higher education environment. 
Knowledge, Skills, and Abilities:
Experience with Microsoft applications (Word and Excel). Ability to work in a team environment as well as independently. Ability to manage several tasks at one time, prioritize, and react appropriately to emergency situations. Strong verbal, written, and interpersonal communication skills in order to communicate effectively and work with a variety of computer users at different levels of expertise. 
Pay Rate: $38,206 - $45,847 annual salary depending on experience
Volunteer State offers a comprehensive benefits package, including but not limited to the following:
<ul>
<li>Insurance:&nbsp; Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA</li>
<li>Wellness Incentive Program (if enrolled in Health)</li>
<li>Educational Assistance:&nbsp; Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement</li>
<li>Employee Assistance Program</li>
<li>Longevity Pay</li>
<li>Retirement Options:&nbsp; State of TN Pension (TCRS), 401a, 401K with up to $50/month match, 403b, and 457</li>
<li>14 Paid Holidays/Year</li>
<li>Annual Leave (if applicable)</li>
<li>Sick Leave</li>
<li>Sick Leave Bank</li>
<li>State Employee Discount Program with over 900 merchants</li>
</ul>
Special Instructions to Applicants:
Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.
Applicants may be subject to a background check.


      Enterprise Applications Associate
    

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Scrum Master to work in Smithfield, R.I. The Role As a Scrum Master you blend deep scrum expertise with a passion for mentoring and coaching, and constant improvement. As part of a highly collaborative squad, you will advise, mentor, coach, and train on performance against agile values, practices, and processes to accelerate squad value delivery. In partnership with the squad leader you will maintain a backlog, help to remove impediments, and facilitate agile ceremonies such as the daily scrum meeting, sprint planning, backlog refinement and retrospectives. You will have responsibility for release management coordination and participate in scaling ceremonies and activities as you manage interdependencies across squads and product areas. You will examine and drive team performance through metrics and find opportunities for the squad to fully realize the benefits of working in an agile structure. <ul> <li> Working collaboratively with squad and chapter leaders to enable delivery of the squad's mission through well-executed sprints. </li><li> Accelerating overall squad performance, efficiency and value delivered by engaging within and across squads to find opportunities to improve agile maturity and metrics, and providing coaching, training, and resources. </li><li> Maintaining and updating squad performance metrics (e.g., burn-down charts) and artifacts to ensure accurate and clear feedback to the squad members and transparency to other partners. </li><li> Managing, coordinating logistics for, and participating in agile events (e.g., backlog prioritization, sprint planning, daily meetings, retrospectives and as appropriate, scrum of scrum masters). </li><li> Supporting adoption, and consistent use of enabling tools (e.g., Jira, Mural, MS Teams). </li></ul> The Expertise and Skills You Bring <ul> <li> 4-year bachelor’s degree, or equivalent. </li><li> 9+ years’ experience working as a Scrum Master. </li><li> Certified Scrum Master (CSM) and/or equivalent, at a minimum. </li><li> Jira experience </li><li> Experience working as a scrum team member. </li><li> Financial services experience preferred. </li><li> You possess excellent communication and people-interaction skills and can rapidly build trust and positively influence others at all levels of the organization. </li><li> You demonstrate a continuous improvement approach. </li><li> You are a proven change agent capable of coaching agile practices to teams and individuals from across different functions, experiences, and geographies as they work through new and unfamiliar situations. </li><li> You are an effective facilitator and can brainstorm with the team to generate solutions that address challenges and roadblocks to accelerating value delivery. </li><li> You are intellectually curious and passionate about learning new skills, and model a culture of continuous learning, mentoring, and coaching. </li><li> You are passionate about delivering the best solutions to our customers and are driven to accomplish this by developing the team’s innovative and creative thinking. </li><li> You have a strong working knowledge of software development practices and the ability to challenge assumptions and ask the right questions. </li></ul> The Team You will support one or more cross-functional squads, engaging with all team members and the Squad Leader to reinforce and embed an agile approach and principles into the day-to-day work. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. As part of the Corporate Technology Group organization, you will support the Financial Crimes Compliance product area, optimizing product and services delivery. The hourly pay rate range for this position is $60 – $70 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Fidelity TalentSource

Scrum Master

Part Time - 20 Hours/Week Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.</li> <li>Diagnose and solve hardware and software issues</li> <li>Research issues using available internally available resources</li> <li>Approach each interaction with a “Customer Obsessed” mentality</li> <li>Evaluate documented resolutions and analyze trends</li> <li>Support various types of end users, from software engineers and financial associates, to top executives</li> </ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills</li> <li>Strong written and verbal communication skills</li> <li>Ability to quickly absorb and retain information</li> <li>Strong documentation and organizational skills</li> <li>Ability to work well on a team in a fast-paced environment</li> <li>Ability to type a minimum of 40 wpm</li> <li>Working knowledge of computers and networks</li> <li>Excellent troubleshooting skills</li> </ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred</li> <li>Previous experience in a Help Desk Support role is a plus</li> <li>Experience supporting Microsoft Windows 7 &amp; 10</li> <li>Experience supporting Microsoft Office 2010 &amp; O365</li> <li>Experience supporting Apple MacOS and Apple mobile products</li> <li>Experience with ServiceNow, or other ticketing systems is a plus</li> <li>Knowledge of ACD telephony systems</li> <li>Experience supporting remote workers in a corporate environment</li> </ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need.</li> <li>Equipment will be provided</li> <li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available</li> </ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

End User Technician

Experience Engineering- Senior Software Engineer Are you interested in serving the needs of millions of customers by building the best-in-class digital experience that helps them in financial planning, investing, and retirement solutions? Our chapter comprises of people that work on a wide range of applications like Fidelity.com. We're looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help us on our mission to deliver the best omni channel experience to our customers. The Purpose of Your Role Our teams build and contribute to Fidelity Investments digital presence. As a developer, you will help us build a user experience and the underlying platforms needed to support our digital presence. You’ll craft, own, build and support features at every stage of the software development lifecycle for a world class web experience. Your ideas will improve our products as well as develop your skills, learn new technologies and languages, and continue to learn. We're looking for highly motivated individuals who work well in a collaborative, iterative, mission critical, and fast-paced environment. The Expertise We’re Looking For You have a passion for technology and can navigate your way across complex and rapidly-changing landscapes by staying on top of latest trends and thrive by sharing knowledge. Are a creator, a doer, and a disruptor who will help us solve real-life problems and meet real customer needs. You’ll be helping us build things, taking an idea, and creating rapid prototypes that are shippable and learn from real-life feedback. Are comfortable to be a self-starter, who actively challenges status-quo, is curious and not afraid to ask “Why” and “What if”? Are experienced with the tools of the trade including a variety of modern programming languages and frameworks Care about cycle time and use CI/CD practices, tools to rapidly deploy changes to customers while minimizing risk using practices like A/B tests, blue-green deployments, and feature toggles Stay on top of Algorithms, Data Structures and Design Patterns and love the challenge of building highly scalable systems that can support thousands of transactions/sec. Have a mindset of test first development and are experienced in modern test frameworks. We believe in testing and that quality is everyone’s job. Are data-driven and can measure, collect and use data to make decisions. We understand the value of intuition and the need to balance decisions accordingly. Have strong communication skills and technical expertise to drive and participate in meaningful discussions. The Skills You Have <ul> <li> Ability to triage, complete root cause analysis, and be decisive under pressure </li></ul> <ul> <li> Ability to creatively tackle new, exciting problems in a dynamic environment </li></ul> <ul> <li> Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships </li></ul> <ul> <li> Positive relationship building, interpersonal and influencing skills </li></ul> <ul> <li> Technical acuity and engineering mentality </li></ul> <ul> <li> Experience working with CI/CD pipelines and driving automation. </li></ul> The Skills You Bring <ul> <li> 5+ years of software development experience </li></ul> <ul> <li> You embrace customer-first mentality and enjoy developing user-friendly web applications that solve real life problems. </li></ul> <ul> <li> Strong experience with Angular 16+, RxJS, Redux/NgRx and TypeScript </li></ul> <ul> <li> Expertise with test automation tools and frameworks e.g. Cypress, Playwright, Jest and Storybook. </li></ul> <ul> <li> Critical problem-solving skills </li></ul> <ul> <li> Passionate, Opinionated about writing clean, testable, readable, and easily maintainable code with a test-first development approach. </li></ul> <ul> <li> Familiarity with developing features for our web experiences using Angular and Microservices in NodeJS/NestJS/GraphQL. </li></ul> <ul> <li> Working with our product team to ensure we are building the right features based on scope and customer value. </li></ul> <ul> <li> Contributing back to the team by developing solutions that help improve developer efficiency or sharing knowledge about new techniques and technologies. </li></ul> How Your Work Impacts the Organization We believe that diversity in background and experience will foster an inclusive and engaging work environment for our employees. This ultimately enables us to deliver a better product for our customers. Being technically competent is only telling half the story. We believe that delivering the best possible customer experience requires an artful blend of human ingenuity and technology. While we value smart technologists, we are fanatics about our culture that promotes autonomy and leadership at all levels. People who are great cultural fits demonstrate curiosity to learn, are unafraid to break things, step up and take the lead, take ownership of their projects, and thrive by sharing knowledge. Our culture code is simple <ul> <li> We share knowledge to empower and connect everyone </li></ul> <ul> <li> We live outside our comfort zone. </li></ul> <ul> <li> We believe life is too short to not love what you do </li></ul> <ul> <li> We know amazing people create great opportunities </li></ul> <ul> <li> We are customers. </li></ul> <ul> <li> We favor autonomy and take ownership </li></ul>

Full Stack Engineer 3

Fidelity TalentSource is currently seeking top candidates to serve Fidelity as a Security Representative. This position is a contract position and is located in Smithfield, RI Are you a motivated, dedicated professional looking to make a change over to a career that promises significant growth? Working as part of a team, you will play an integral role in creating peace of mind for Fidelity and its customers by protecting company assets, minimizing risk, and ensuring overall safety at a variety of locations. This is not a typical “security guard” position, and no prior security or law enforcement experience is required. We will train you to actively patrol and respond to breaches and other threats against the firm, as well as acting as a first-responder in emergency situations. This contract role is also an entry point to positions throughout Fidelity, with a diverse range of advancement opportunities, not only within the division, but also to non-security careers such as a Financial Representative. If you are ready for a rewarding new challenge with a global financial leader, and if you meet our qualifications (including a full background check), then we want to talk with you. Contact us today! Job Requirements As a Security Representative, you must be motivated, engaged, ambitious, and looking to build a long-term career. This is not a desk job, and you must be prepared to work as part of a team, acting quickly and expertly as you respond to urgent, potentially stressful situations. You must also display excellent verbal and written communication and interpersonal skills as you will interact with a variety of department managers and staff in addition to external visitors. Please note: Hire for this position is contingent upon successful completion of a thorough background check, including criminal, credit and education history, previous work experience/references, and a drug screen. Specific qualifications for the role include: • 2 years’ experience in a role requiring solid interpersonal skills • Ability to spend periods of time walking or standing at a fixed post • Ability to perform first-responder rescue activities involved with medical or facility emergency situations • Knowledge of basic first aid and CPR, or the ability to acquire such knowledge through training • Knowledge of basic physical security techniques and principles, or the ability to acquire such knowledge through training • Ability to present a neat, clean, non-threatening appearance and professional demeanor • Ability to demonstrate poise and self-control under stress • Basic computer proficiency • Dedication to excellent customer service • Good analytical skills • Availability to work a flexible schedule, including days, nights, or weekends • Some college, preferred; bachelor’s degree or equivalent, a plus; criminal justice degree, a plus The hourly pay rate range for this position is $20-$22 per hour. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Security Officer

Part Time 20 Hours Per Week Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist, you will provide hardware and software support for 60K+ users on a wide variety of technology platforms and applications. Because this is an internal Service Desk, we place a high value on serving our customer facing associates and those who are in direct support of carrying out our business objectives. In addition to one’s technical acumen, we expect a high attention to detail, outstanding customer service, and one’s ability to build a rapport to optimally elicit essential details from the user. <h3>Responsibilities:</h3> <ul> <li>Record, track, and detail all interactions in the appropriate ticketing tool, as well as identify and raise critical incidents to the next level if needed.</li> <li>Diagnose and solve hardware and software issues</li> <li>Research issues using available internally available resources</li> <li>Approach each interaction with a “Customer Obsessed” mentality</li> <li>Evaluate documented resolutions and analyze trends</li> <li>Support various types of end users, from software engineers and financial associates, to top executives</li> </ul> <h3>Qualifications:</h3> (Required) <ul> <li>High-level customer service and interpersonal skills</li> <li>Strong written and verbal communication skills</li> <li>Ability to quickly absorb and retain information</li> <li>Strong documentation and organizational skills</li> <li>Ability to work well on a team in a fast-paced environment</li> <li>Ability to type a minimum of 40 wpm</li> <li>Working knowledge of computers and networks</li> <li>Excellent troubleshooting skills</li> </ul> (Preferred) <ul> <li>Associate degree, technical certification, or equivalent work experience is preferred</li> <li>Previous experience in a Help Desk Support role is a plus</li> <li>Experience supporting Microsoft Windows 7 &amp; 10</li> <li>Experience supporting Microsoft Office 2010 &amp; O365</li> <li>Experience supporting Apple MacOS and Apple mobile products</li> <li>Experience with ServiceNow, or other ticketing systems is a plus</li> <li>Knowledge of ACD telephony systems</li> <li>Experience supporting remote workers in a corporate environment</li> </ul> <h3>Additional Considerations</h3> <ul> <li>The initial paid training will be conducted Monday – Friday. The start times of training will vary depending on the candidate’s location. Once training is complete, your shift be adjusted to align with the business need.</li> <li>Equipment will be provided</li> <li>We primarily operate during market hours, but evening, weekend, and overnight shifts may also be available</li> </ul> <h3>Company Overview</h3> Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry! We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skillset and developing your professional network, consider a role with Fidelity TalentSource. For information about working at Fidelity TalentSource, visit FTSJobs.com. <h3>Information about Fidelity Investments</h3> At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

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