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Job Title: Senior Director, Direct Response&nbsp;Department:&nbsp;DevelopmentLocation:RemoteReports to:&nbsp;Chief Revenue OfficerFounded in 2002, Operation Homefront is a national nonprofit organization whose mission is to build&nbsp;strong,&nbsp;stable,&nbsp;and&nbsp;secure&nbsp;military&nbsp;families&nbsp;so&nbsp;they&nbsp;can&nbsp;thrive,&nbsp;not&nbsp;simply&nbsp;struggle&nbsp;to&nbsp;get&nbsp;by, in the communities they have worked so hard to protect. Operation Homefront is sourcing candidates for a Senior Director, Direct Response.The Senior Director, Direct Response will be responsible for managing all strategy and execution for Operation Homefront’s direct response program. This includes responsibility for all aspects of the contract with the direct response vendor, including the successful oversight of $3.9M in expenditures. The Senior Director, Direct Response will be expected to achieve all budgeted revenue goals for the program ($5.3M in 2025) and, in partnership with the vendor and the Chief Revenue Officer, develop and execute on a fundraising strategy that will increase the ROI of the program year over year, producing growth in unrestricted giving for the mission. Also required is the successfully management and supervision of the Manager, Direct Response and the partnership with the Vice President, Individual Giving in creating a strategic bridge between the Direct Response and Individual Giving strategies.Qualifications:<ul><li>Must live in the United States. Preference given to candidates who live near or in San Antonio, Dallas, McLean, San Diego, or Tampa.</li><li>At least five years’ experience with multi-channel direct response fundraising, preferably to include working with an outside vendor.</li><li>Strong ability to build and maintain relationships with high-net-worth individuals.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in Every Action or similar CRM software.</li><li>Ability to collaborate with a team as well as work independently.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to travel as needed.</li><li>Bachelor’s degree required.</li><li>Valid driver’s license.</li><li>Acceptable MVR (annual).</li><li>Criminal background check.</li><li>Passion for Operation Homefront’s mission.</li></ul>Specific Duties:<ul><li>Design and implement a multi-channel direct response strategy in partnership with the contracted vendor that meets or exceeds the annual budgeted revenue goal.</li><li>Develop the annual budget for the direct response program and provide financial justification to the Chief Revenue Officer.</li><li>Manage the annual expense budget with a keen focus on ROI and acceptable CPDR metrics.</li><li>Set annual performance metrics for each element of the direct response program; renewal, acquisition, sustainers, lapsed reactivation, retention and upgrades.</li><li>Acts as Operation Homefront’s direct response subject matter expert by keeping abreast of industry best practices, identifying new test ideas and validating program metrics.</li><li>Bring new ideas to the program that drive diversification (especially in digital platforms) and ensure Operation Homefront stays ahead of trends and always on the cutting edge of the ever-changing revenue stream.</li><li>Partner with the Vice President of Individual Giving to integrate the Direct Response strategy and the Individual Giving strategy so that both support each other and enhance each programs’ unique revenue and performance goals.</li><li>Establish annual priorities that align with organizational goals, identifies resource needs and manages execution.</li><li>Partner with the OH Marketing Team to ensure the OH brand is unified and strong in all direct response efforts.</li><li>Ensure adherence to budgets, schedules, work plans, performance requirements and data standards.</li><li>Performs other duties, as assigned.</li><li>Supervise and provide support for the Manager, Direct Response. &nbsp; &nbsp;</li></ul>Other Details:General office and sedentary. Use of personal computing equipment, telephone, multi-functioning printer and calculator. Manual dexterity, ability to lift up to 10 pounds. Ability to drive a motor vehicle and travel to and from meetings, training sessions or other business-related events to include overnight travel. May be required to work after hours to include weekends and holidays.All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, or any other protected classification, in accordance with applicable federal, state, and local laws. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. The candidate selected for employment will be required to submit to a criminal background check, motor vehicle record check, and education verification.

Operation Homefront

Senior Director, Direct Response

The hiring range for this role is: &nbsp;$173,000.00 - $185,000.00This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.&nbsp;This job is also eligible for annual bonusincentivepay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Synergie Medication Collective is a new medication contracting organization founded by a group of Blue Cross and Blue Shield affiliated companies to serve both Blues and select independent health plans. Synergie is focused on improving affordability and access to costly medical benefit drugs — ones that are injected or infused by a health care professional in a clinical setting — for nearly 100 million Americans. The Sr. Director, Trade Relations of Synergie Medication Collective, in collaboration with the Head of Trade Relations and Chief Trade Relations Officer, will negotiate contracts and maintain relationships with pharmaceutical manufacturers for the GPO. The Sr. Director will have significant experience in negotiating contracts and relationship management with pharmaceutical manufacturers. The SME will work to leverage the assets that currently exist within the Blue System and work with peers of a larger organization to maximize scale in support of driving better costs for members. This position will report to the Head of Trade Relations Officer and will be a critical member of the trade team. This initiative is nothing less than transformative, with the goals of positioning the BCBS health plans to deliver on the quadruple aim in health care (service, access, quality, and affordability). We are looking for someone passionate about transforming health care, building and growing an organization and collaborating on future innovation.Job Responsibilities include but are not limited to:<ul><li>Partner with Synergie teams to develop, review, and align strategies and negotiate with pharmaceutical manufacturers; collaborate on rebate bid analysis and rebate agreement process to ensure alignment with corporate goals, performance standards and expected outcomes</li><li>Partner with the Head of Trade Relations and Chief Trade Relations Officer in the development and implementation of strategic initiatives and collaborate with key internal teams to create program/product value to clients, members, providers, and pharmaceutical manufacturers</li><li>Work closely with Synergie teams, related to medical policy and drug list development, pharmaceutical manufacturer programs and contracts, and ongoing evaluation of drug therapy classes for rebate and other financial opportunities; ensure effective communication and strategic collaboration within GPO</li><li>Represent Synergie’s objectives and perspective to external partners (i.e., pharmaceutical manufacturers, clients, others) and communicate to ensure understanding of mutual objectives</li><li>Ensure manufacturers’ products are brought forth internally to evaluate rebate and management opportunities for Synergie’s business</li><li>Serve as a department resource for escalated client issues, contract analysis, and contract language needs in rebate contracting</li><li>Represent Trade Relations on committees to identify effective net-cost policy opportunities; support client alignment and adoption of strategies; ensure communication with committee members</li><li>Other duties as assigned</li></ul>Required Education, Certifications, and Experience:<ul><li>Bachelor’s degree in business, healthcare management or other related fields of study or equivalent combination of education and/or related work experience; HS diploma or GED is required</li><li>10-15 years of related work experience in pharmacy benefit management (PBM), pharmaceutical payer contracting, and/or analytical contracting</li><li>Must be eligible to work in the United States without need for work visa or residency sponsorship</li><li>Excellent verbal and written presentation skills</li><li>Ability to establish rapport and build relationships at all levels within an organization</li><li>Expert negotiation and influencing skills</li><li>Strong business and financial acumen, with advanced proficiency in Excel and PowerPoint</li></ul>Preferred Qualifications:<ul><li>MBA, other graduate work, or equivalent training and/or experience</li><li>Experience within the PBM industry, Medicaid, Medicare, and health plans</li><li>Experience with contract language and risk mitigation concepts</li></ul>Minimum Physical Job Requirements:<ul><li>Ability to travel up to 15% of the time</li><li>Constantly required to sit, use hands to handle or feel, talk and hear</li><li>Frequently required to reach with hands and arms</li><li>Occasionally required to stand, walk and stoop, kneel, and crouch</li><li>Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds</li><li>Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus</li></ul>Reporting Structure:<ul><li>Reports to the Head of Trade Relations Officer</li></ul>#LI_REMOTE

Blue Cross Blue Shield Association

Sr Director Trade Relations - SMC

06-Nov-2024<h4>Assistant Director of Administration and Operations</h4>Faculty of Arts and Sciences 67298BRJob SummaryThis position provides key management and administrative support to the Anthropology Department in three signficant areas: supervision of the three program assistants, faculty affairs, and financial administration with a focus on sponsored programs. &nbsp;The position has significant independence but will ultimately work closely with and at the direction of the Director of Administration and Operations.Position DescriptionFirst-line supervision of the three grade 53 program assistants (two in Social Anthropology and one in Archaeology).-Provide guidance and oversight in their day-to-day and long-term responsibilities, and&nbsp;specific guidance in accordance with FAS and University policies as well as departmental practices, for their work in financial processing and budget reporting and other job responsibilities-Set deadlines, review and approve work/system submissions, check for accuracy, monitor productivity-Mentor these staff, suggest training and development opportunities to align with departmental and career goals, and review and discuss their goals and performance management in the PeopleSoft system, as part of the ongoing year-long performance management process. &nbsp;Partner with the DAO as needed throughout this process. Financial and Sponsored Programs Administration-With the DAO, oversight and approval for Concur and B2P financial processes and other financial transactions.-Prepare (and/or supervise the preparation of) varied financial reports on faculty, grant, and departmental budgets; analyze and identify discrepancies-Ensure compliance with University policies and procedures and applicable legal rules and regulations for FAS and sponsored budgets, and act as a liaison between department and grant-related FAS and University offices; also liaise with other finance and accounting offices as needed-Connect constituents with appropriate FAS and HU support for approval of proposals and appropriate reporting back to agencies for received grants; remind consituents of deadlines and policies.-Review and approval final reports as requested by OSP-Maintain knowledge of grant-related policies via trainings, refreshers, and regular interaction with appropriate offices-Create and maintain a departmental database of active grants, PIs, end dates, and deadlines for reporting.&nbsp;&nbsp;-Assist DAO with budgeting and financial planning, developing budgets and reports for Department, FAS, and Central. Faculty Affairs-Primary responsibility for the administrative aspects of ladder and non-ladder faculty searches and reviews;&nbsp;primary administrative organizer and support for faculty affairs committees, providing direction and guidance on timelines, policies, and procedures.-Serves as liaison with Office of Faculty Affairs, especially on faculty searches and reviews.-Ensures faculty committees are aware of best practices for searches and reviews-With support from other staff, oversees the organization of committee meetings, candidate visits, visit schedules, A/V, advertising and promotion, graduate student involvement-Provide data for the case statement as needed, collect faculty votes, assemble dossiers, and liaises with Faculty Affairs as needed for the submission of search case statements or review documents.-Maintain Departmental database on faculty FTEs, reappointment dates, end dates, and timing of faculty leaves to assist in overall curricular and program planning. Back up and assistance to DAO-Act as backup to the DAO during absences, reviewing and approving payroll and overall departmental financial transactions when DAO is out of the office-Assist DAO with planning and implementing policy changes, responding to FAS and University policy and procedure updates, and long-term planning for the departmentBasic QualificationsBachelor's degree or equivalent work experience required. &nbsp;Minimum of three years relevant work experience.Additional Qualifications and SkillsPrevious supervisory experience preferred.Physical RequirementsOccasional lifting of files, paperwork, or laptop (20 pounds or less)Working ConditionsWork is performed in an office setting, primarily on-campus, with an office in the Tozzer Anthropology Building. Often sitting using near vision for reading and computer use for extended periods of time.Additional InformationWe regret that we will not be able to provide visa sponsorship for this position. All formal written offers will be made by FAS HR.Work Format DetailsThis is a hybrid position that is based in Massachusetts. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.BenefitsWe invite you to visit Harvard's Total Rewards website (<a href="https://hr.harvard.edu/totalrewards" target="_blank">https://hr.harvard.edu/totalrewards</a>) to learn more about our outstanding benefits package, which may include: <ul><li>Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.</li><li>Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.</li><li> Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.</li><li>Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.</li><li>Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.</li><li>Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.</li><li> Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.</li><li>Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.</li><li> Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.</li></ul>Job FunctionGeneral Administration Department Office LocationUSA - MA - Cambridge Job Code405012 Admin Professional (N) Work FormatHybrid (partially on-site, partially remote) Sub-UnitSocial Sciences Salary Grade056DepartmentAnthropologyUnion97 - Non-Union,Statutory Supervisor Time StatusFull-time Pre-Employment ScreeningCriminal, Education, IdentityCommitment to Equity, Diversity, Inclusion, and BelongingHarvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.EEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.LinkedIn Recruiter Tag (for internal use only)#LI-JB1

Harvard University FAS Human Resources

Assistant Director of Administration and Operations

Clinical DirectorAre you a dedicated clinical leader ready to drive positive change for individuals with intellectual and developmental disabilities? We're looking for a Clinical Director passionate about enhancing service quality, developing best practices, and empowering clinical teams.Our client is a pioneering mental health services provider dedicated to supporting individuals with complex behavioral needs across California. Specializing in behavior intervention, crisis management, and specialized support services, they serve clients with intellectual and developmental disabilities and mental health needs. With a team-oriented culture and commitment to professional growth, they emphasize individualized care, innovative treatment approaches, and fostering independence to improve quality of life.Best-in-Class Benefits and Perks:Our client values their employees’ time and efforts. Their competitive compensation of $150K annually, depending on experience and extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes:&nbsp;<ul><li>Comprehensive health coverage: Medical, dental, and vision insurance provided.</li><li>Robust retirement planning: 401(k) plan available with employer matching.</li><li>Financial security: Life and disability insurance for added protection.</li><li>Flexible financial options: Health savings and flexible spending accounts offered.</li><li>Well-being and work-life harmony: Paid time off and holidays.</li></ul>Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.As the Clinical Director, you will provide exceptional Critical Intervention Services to individuals and their support systems while overseeing a team of clinical consultants. You will develop and implement standardized clinical practices that ensure the highest quality of care. Clear communication and collaboration are essential to your success in maintaining these high standards. In this role, you will make independent decisions and exercise sound judgment to support clinical excellence. Based at the Lafayette office, you may also travel quarterly to additional locations across California as needed.To succeed, you should have:&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<ul><li>Educational Background: A doctorate in clinical psychology (Psy.D. or Ph.D.) with active clinical licensure is required; a Board-Certified Behavior Analyst designation (BCBA-D) is highly preferred.</li><li>Clinical Experience: 2+ years of post-licensure experience as a therapist, with demonstrated expertise in working with individuals diagnosed with intellectual and developmental disabilities.</li><li>Regulatory and Licensure Compliance: Professional licensure in clinical psychology, with DOJ/FBI clearance and required health screenings; must complete additional certifications, including CPR/First Aid and Safety Care Training.</li><li>Technical Expertise: Solid knowledge of DSM V diagnoses and Applied Behavior Analysis, with proven clinical assessment and behavioral intervention skills, including positive behavioral programming.</li><li>Leadership and Communication Skills: Demonstrated experience in supervising teams, budget management, and the ability to communicate effectively across various professional and client-facing contexts.</li></ul>Your responsibilities as the Clinical Director will include:&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;<ul><li>Oversee Clinical Consultants and Training: Supervise, recruit, and train clinical consultants (including BCBAs, Psychiatrists, and Clinical Psychologists), ensuring high-quality service delivery through regular feedback and biannual Model Fidelity assessments.</li><li>Develop and Implement Clinical Standards: Establish and maintain best practices in clinical care, collaborating with Quality Assurance and Operations to create and revise training materials, program designs, and clinical documentation.</li><li>Ensure Regulatory Compliance and Program Quality: Maintain advanced knowledge of regulatory requirements and continuously evaluate clinical practices to align with industry standards and ensure compliance.</li><li>Strategic Planning and Expansion: Contribute to the Clinical Department's strategic planning, support service expansion, and oversee budget and training initiatives aligned with organizational goals.</li><li>Data Analysis and Continuous Improvement: Analyze program data, identify service gaps, and implement improvement plans to enhance program quality and service delivery.</li></ul>Apply Today!We want to hear from you if you’re ready to leverage your skills in a collaborative, mission-driven environment and lead a team dedicated to transformational care! Apply today and help us shape the future of behavioral health services.&nbsp;Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.&nbsp;Qualified applicants with arrest or conviction records will be considered for employment with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Insperity

Clinical Director

OverviewReporting directly to the Senior Vice President of Mortgage, the Director of Mortgage Operations is responsible for overseeing and optimizing all aspects of the mortgage operations process. This senior leadership role will manage and coordinate the activities of the Processing, Closing, Quality Control and Risk, and Servicing departments to ensure efficient, compliant, and member-focused mortgage operations. The Director will drive strategic initiatives to enhance operational efficiency, maintain high-quality standards, and support the Credit Union's overall mortgage lending objectives.Responsibilities<ul><li>Strategic Leadership: Develop and implement strategic plans for mortgage operations that align with the Credit Union's overall goals and objectives. Continuously evaluate and improve operational processes to enhance efficiency and member experience.</li></ul><ul><li>Collaborative Leadership: Works closely with the Director of Sales and Underwriting management to ensure a collaborative and supportive environment acutely focused on maximizing the member and team experience.</li><li>Employee Development: Implement comprehensive employee development programs that nurture individual strengths and promote personal and professional growth across all operational teams.</li></ul><ul><li>Empathetic Management: Lead with empathy and authenticity, building trust and fostering open communication within the team and across departments.</li><li>Team Management: Directly oversee and mentor the Processing Manager, Closing Manager, Quality Control, Risk, and Servicing Manager. Foster a culture of collaboration, innovation, and excellence across all mortgage operations teams.</li><li>Process Optimization: Identify opportunities for process improvement and implement best practices across all stages of the mortgage lifecycle, from application to servicing.</li><li>Risk Management: Work closely with the Quality Control and Risk Manager to ensure all mortgage operations adhere to regulatory requirements, internal policies, and industry best practices. Implement and maintain robust risk management protocols.</li><li>Technology Integration: Collaborate with Technology and relevant stakeholders to implement and optimize mortgage technology solutions that enhance operational efficiency and improve the member experience.</li><li>Performance Management: Establish key performance indicators (KPIs) for each operational area and regularly monitor progress. Implement strategies to address any performance gaps and capitalize on successes.</li><li>Vendor Management: Oversee relationships with key vendors and service providers in the mortgage space, ensuring they meet the Credit Union's standards for quality, compliance, and efficiency.</li><li>Reporting and Analysis: Provide regular reports to senior leadership on operational performance, risk management, and strategic initiatives. Offer data-driven insights to inform decision-making at the executive level.</li><li>Member Experience: Ensure that all operational processes are designed with the member experience in mind, balancing efficiency with high-quality service delivery.</li></ul>Incorporate credit union policies and procedures to ensure all mortgage operations conform to applicable regulatory and credit union-mandated standards.Perform other duties as assigned by the Senior Vice President of Mortgage.Knowledge, Skills and Abilities<ul><li>Comprehensive understanding of end-to-end mortgage operations, including processing, closing, quality control, and servicing.</li><li>Strong leadership skills with the ability to motivate and guide diverse teams towards common goals.</li><li>In-depth knowledge of mortgage industry regulations, compliance requirements, and risk management practices.</li><li>Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.</li><li>Strong project management skills and experience in implementing large-scale operational initiatives.</li><li>Proficiency in mortgage technology systems and a forward-thinking approach to technology integration.</li><li>Exceptional communication skills, both written and verbal, with the ability to effectively communicate with staff, leadership, and external partners.</li><li>Strategic thinking capabilities with a focus on long-term operational excellence and scalability.</li><li>Talent for creating a collaborative, inclusive, and positive team environment that fosters personal and professional growth.</li></ul><ul><li>Ability to lead with authenticity and transparency, building trust and loyalty within the team and with cross-functional partners.</li><li>Skill in recognizing and nurturing the unique strengths of each team member, promoting a culture of mutual support and shared success.</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Finance, or a related field preferred.</li><li>8+ years of experience in mortgage operations, with at least 5 years in a senior management role.</li><li>Proven track record of successfully leading and improving mortgage operations in a financial institution.</li><li>In-depth knowledge of mortgage regulations, including TILA-RESPA Integrated Disclosure (TRID), Fair Lending laws, and other relevant regulations.</li><li>Experience with mortgage origination and servicing platforms, as well as other relevant technologies.</li><li>Strong understanding of financial and operational metrics in the mortgage industry.</li><li>Certifications such as Certified Mortgage Banker (CMB) or similar industry recognitions are a plus.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.#LI-Onsite&nbsp;

OnPoint Community Credit Union

Director, Mortgage Operations

The hiring range for this role is: &nbsp;172,036.00 - 241,270.00This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting.&nbsp; We may ultimately pay more or less than the hiring range andthis hiringrange may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs.&nbsp;This job is also eligible for annual bonusincentivepay.We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Job Description Summary Senior leader to advance BCBSA’s legislative and regulatory policy solutions and market positioning in Medicare, Medicaid, Duals, and Children's Health Insurance Program, impacting the tens of millions of Americans we cover, serve, and support in these programs. This role will be a critical policy voice on the most pressing policy issues, serving as a lead advocate for government programs with lawmakers, regulators, BCBS companies, coalitions, industry partners, and media. Leads the development of consensus positions with member plans and a broad range of advocacy materials. Manages a creative team of dynamic experts to deliver strong results.Responsibilities include but are not limited to:<ul><li>Set Strategy – Senior leader to collaboratively drive the strategic policy and positioning on Medicare, Medicaid, Duals, and CHIP to engage, inform, and persuade decision-makers in Congress and the Administration on the most effective solutions. Examples include Medicaid redeterminations, Medicaid managed care, MA rate notice, CMMI demonstrations, and aligning private-sector initiatives with public programs.</li><li>Develop policy – Develop consensus positions among BCBS companies on federal legislation and regulations, from long-term, proactive solutions to real-time, reactive perspectives. Coordinate with senior leaders across member plans, teams and departments to ensure holistic policy alignment and comprehensive solutions, including lobbying, communications, research, marketing, legal, and business teams.</li><li>Resources/research – Lead the development and management of impactful materials and resources that demonstrate our commitment to public programs and advance our policy objectives, including large-scale research, actuarial modeling, cost estimates, case studies, bill summaries, legal opinions, testimony and letters to Congress, the Administration and state officials.</li><li>Advocacy – Leading voice with Administration officials to improve federal rules and regulations affecting Medicare, Medicaid, Duals, and CHIP. Work in close partnership with lobbying team to support congressional education and engagement, including federal lobbying activities on Capitol Hill, as well as with state officials focused on Medicaid solutions.</li><li>Plan Engagement – Senior communicator and key contact with BCBS companies across the country to build strategic alignment and educate on often complex policy issues.</li><li>Professional network - Maintain strong network of contacts to strengthen ongoing relationships to advance policies. Plays a leadership role in working with industry partners and influential third-party stakeholders, including coalitions and campaigns. Serve as liaison with regulatory representatives from other associations in the health sector.</li></ul>Required Education, Certifications and Experience:Education:<ul><li>Bachelors Degree – required; Bachelor’s Degree in Political Science, Public Health, Public Administration or related field</li><li>Masters Degree – preferred; Master’s Degree in public policy, health policy or related field</li></ul>Experience:<ul><li>8-10 years of working with federal legislation, regulation and government programs</li><li>3-5 years of experience with staff management and development</li><li>Must have extensive experience and exposure to broad-based government programs (Medicare and/or Medicaid/CHIP) and health care insurance issues including the legislative and political process and environment, and an understanding of the factors affecting legislative policy developments.</li><li>Experience developing consensus positions and advocacy strategies for adoption of organization recommendations.</li><li>Experience leading a cross-functional team on policy development, strategy, research and modeling projects to identify complex financial issues and/or advocacy opportunities.</li><li>Experience working with a health plan strongly preferred.</li></ul>#LI_HYBRID

Executive Director, Legislative and Regulatory Policy - Medicare

Title: Assistant Director of Technology Operations
POSITION SUMMARY The Assistant Director for Technology Operations is a technical leader and critical member of the Technology Services Division’s (TSD) leadership team, responsible for overseeing the College's technology infrastructure, systems and operations to ensure the efficient and secure delivery of technology services to students, faculty and staff. This assistant director will collaborate closely with various College departments to align technology initiatives with the institution's strategic goals and core values.
ESSENTIAL JOB FUNCTIONS/JOB DUTIES AND RESPONSIBILITIES Oversee the design, implementation and maintenance of the College's technology infrastructure, including networks, data centers, user support services and telecommunications systems. Ensure the availability, reliability and scalability of technology resources to support teaching, learning, student success and administrative functions. Develop and maintain disaster recovery and business continuity plans to ensure the College’s technology can support institutional needs with minimal disruption to services. Collaborate with senior leadership to develop and execute technology strategies aligned with the College's mission, goals and core values, with specific emphasis on building an infrastructure that supports teaching, learning and working. Develop a deep understanding of the capabilities of the College’s current software and hardware environment. Assess the gap between current usage and potential capabilities and recommend ways to maximize existing resources.
Lead and manage a team of technology professionals, providing guidance, mentorship and performance feedback. Make strategic purchasing decisions and recommendations based on the fiscal constraints of the College, while balancing the competing necessities of maintaining existing critical systems and investing in new and innovative technology. Administer the budget in alignment with the strategic plan and fiscal constraints. Develop budget proposals, spend within approved limits and consider opportunities for budget synergy with other departments. Build partnerships across the Tennessee Board of Regents (TBR) system, including with central office staff and individuals performing similar work at other TBR institutions.
Lead TSD’s compliance efforts by maintaining continuous awareness of the policy environment in which the department operates, knowing that changes in that environment will result in continuous evolution of the department’s compliance requirements. Maintain the cyber incident response plan. Remain knowledgeable about latest innovations in technology relevant to the scope of the areas supervised. Cultivate a culture of continuous learning and improvement. Recommend ways that TSD can innovate in support of the mission, goals and core values of the College. Maintain awareness of all pending internal/external tickets, and investigate, respond and escalate tickets that exceed established service level agreements.
Oversee, lead and manage the work of third-party contractors providing technology services to the College. Evaluate and understand technical problems in the context of the College’s overall priorities. Collaborate with academic and administrative departments to understand their technology needs and priorities. Translate technical issues for non-technical audiences. Communicate about planned and unplanned outages in non-technical language and in nearly real-time. Model excellent customer service and continually develop and improve customer service skills of subordinate employees. Foster a collaborative work environment that promotes innovation and continuous improvement. Promote professional development for TSD staff that is explicitly connected to the College's mission, goals and core values.
REQUIRED QUALIFICATIONS Bachelor’s degree
Three (3) years’ experience as either a system administrator or a network administrator
At least two (2) years’ experience managing direct reports
PREFERRED QUALIFICATIONS Prior management of a large team
Three (3) years’ combined experience as both a system and network administrator
KNOWLEDGE, SKILLS AND ABILITIES Ability to work collaboratively with a wide range of faculty, staff and students. Ability to establish and maintain an atmosphere of respect, responsibility, and responsiveness among supervised staff, including in their interactions with other departments within the College. Effective communication skills, including the ability to express ideas clearly and concisely in both oral and written communication. Ability to implement a root cause analysis approach to problem-solving among direct reports to identify underlying causes of ongoing technical problems and to use the information gleaned to drive targeted improvements. Must be able to work independently, demonstrate initiative and make substantive decisions quickly. Ability to learn and apply new information via routine collaboration with functional area leadership. Ability to serve as the first point of contact for technology-related emergencies 24/7.
Open Until Filled: Yes
Rate of Pay: $69,982.00 - $87,480.00 depending on experience
Special Instructions to Applicants: Unofficial transcripts are acceptable for the application process. Official transcripts are required upon hire. Applicants may be subject to a background check.
Nashville State offers flexible work arrangements for positions that qualify.

Motlow State Community College


      Asst. Director of Technology Operations
    

VICE PRESIDENT OF FINANCE
Number of Openings:&nbsp;1
Employee Classification:&nbsp;Exempt, Executive
Institution:&nbsp;Cleveland State Community College
Department:&nbsp; Finance
Reports to: President
Campus Location:&nbsp;Cleveland, TN
Salary Range: $104,783 - $136,218
**Moving allowance available to qualified candidates in accordance with institutional guidelines.&nbsp;
Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.
JOB SUMMARY
The Vice President of Finance is responsible for budget and fiscal management and oversight of all business and finance functions.
The Vice President of Finance oversees/manages all critical functions of accounting, budget work, audit and cash management functions of Cleveland State Community College.
ESSENTIAL JOB FUNCTIONS
<ul>
<li>Serve as chief advisor to the college president and senior leadership of the college on all budgetary and financial/fiscal matters.</li>
<li>Work with the college president and senior leadership of the college to ensure fiscal resources of the college are deployed in the most strategic, effective, and efficient manner possible to continually enhance student learning, credential completion, economic mobility, and workforce contributions.</li>
<li>Manage and supervise administrative staff within the accounting services and business services departments.&nbsp;</li>
<li>Responsible for oversight of all functions within Finance which include: cashiering, accounts receivable, collections, inventory management, accounts payable, procurement, capital and operating budgeting, general ledger, grant accounting and reporting, investment and cash management.&nbsp;</li>
<li>Responsible for overseeing the month-end closing process and monthly financial statement preparation.</li>
<li>Responsible for overseeing the administration and coordination of the college annual budget. Involves tracking and documentation of processes and decisions.&nbsp;</li>
<li>Responsible for asset management.</li>
<li>Responsible for computerized accounting systems.&nbsp;</li>
<li>Responsible for monitoring and the adherence of financial legal requirements.</li>
<li>Coordinate the annual operating budget and the capital budget(s) preparation process.</li>
<li>Responsible for preparing financial projections and trend analysis.</li>
<li>Responsible for review and revision of the college's policies and procedures related to business and finance.</li>
<li>Responsible for monitoring of the vital signs for all financial aspects of the College.</li>
<li>Prepare reports and analysis of financial data as needed.</li>
<li>Responsible for overseeing the coordination and facilitation of training provided by the departments.</li>
<li>Prepare financial reports, surveys, state and federal reports as required.</li>
</ul>
<ul>
<li>Responsible for the coordination of the annual audit and oversight of the preparation of the work papers. Prepares the annual audit report.</li>
</ul>
<ul>
<li>Responsible for the oversight of internal controls within the college.</li>
<li>Serve on various committees to represent the Finance division of the college.</li>
<li>Responsible for strategic planning and coordination of work for the Finance division.</li>
<li>Working with senior administration, coordinate financial support to the Small Business Development Center as well as auxiliary service contractors that include the college bookstore and food service.</li>
<li>Responsible to monitor and review processes and procedures to comply with all regulatory requirements and changes.</li>
<li>Overall responsibility for the implementation of all finance related administrative systems.</li>
<li>Represent the Finance unit in the coordination and integration of plans and resources decisions of the finance division.</li>
<li>Oversee and implement initiatives to enhance employee skills, morale, performance and retention in the Finance division.</li>
<li>Performs additional duties as assigned.</li>
</ul>
NON-ESSENTIAL JOB FUNCTIONS
<ul>
<li>Promote, participate in and support college outreach, community engagement, and student recruitment and retention efforts.</li>
<li>Serve on various campus committees.</li>
</ul>
KNOWLEDGE, SKILLS AND RESPONSIBILITIES
<ul>
<li>Knowledge of current accounting theories and practices involving auditing and budgeting procedures.</li>
<li>Knowledge of college, Tennessee Board of Regents, state and federal rules, regulations, procedures and accounting practices.</li>
<li>Knowledge of financial reporting requirements of GASB, AICPA, NACUBO and the State of Tennessee.</li>
<li>Strong verbal and written communication skills consistent with interpreting policies and procedures, providing clear and concise information, and compiling information into complete and accurate summaries and reports.</li>
<li>Interpersonal skills consistent with establishing and maintaining effective working relationships with other employees.</li>
<li>Ability to make decisions using sound judgment.</li>
</ul>
MINIMUM REQUIREMENTS / QUALIFICIATIONS
<ul>
<li>A minimum of a Bachelor’s degree in Accounting, Finance, Business Management, or related field from an accredited institution required.</li>
<li>Minimum of 8 years of accounting experience required including budget forecasting including the following:</li>
<ol>
<li>With at least 2 of the years working with GASB or in higher education/governmental accounting standards</li>
<li>With at least 3 of the years supervisory experience</li>
</ol>
</ul>
JOB LOCATION
The main campus of Cleveland State Community College is the primary workplace; however, some travel to off-campus instructional sites and Tennessee Board of Regents system headquarters may be required.&nbsp;
__________________________________________________________________________________________
Applicants may be subject to a background and credit check.
_________________________________________________________________________________
Cleveland State offers a comprehensive benefits package, including but not limited to the following:
Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA Wellness Incentive Program (if enrolled in health) Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement Employee Assistance Program Longevity Pay Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457 14 Paid Holidays/Year Sick and Annual Leave Sick Leave Bank State Employee Discount Program with over 900 merchants
If you are interested, click on the link to apply.&nbsp;
*This position is open until filled; however, applications can be assured full consideration if submitted by December 5, 2024.
__________________________________________________________________________________________
Human Resources Office Cleveland State Community College Telephone: 423-478-6203; FAX: 423-478-6257 email: <a href="mailto:mdarnell01@clevelandstatecc.edu" target="_blank">mdarnell01@clevelandstatecc.edu</a> website:&nbsp;<a href="https://careers.tbr.edu/jobs/www.clevelandstatecc.edu" target="_blank">www.clevelandstatecc.edu</a>
Cleveland State Community College does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Cleveland State Community College.&nbsp;Cleveland State Community College's policy on nondiscrimination can be found at:&nbsp;
<a href="https://www.clevelandstatecc.edu/wp-content/uploads/2024/05/7_04_00_00-Discrimination-and-Harassment-2.pdf" target="_blank">https://www.clevelandstatecc.edu/wp-content/uploads/2024/05/7_04_00_00-…</a>


      Vice President of Finance
    

SENIOR DIRECTOR OF FINANCIAL AID
Number of Openings:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1
Employee Classification:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Exempt
Institution:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Cleveland State Community College
Department:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Financial Aid Office
Campus Location:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Cleveland, TN
Salary Range:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $69,479 - $86,848
JOB SUMMARY
The Senior Director of Financial Aid oversees the operations and management of the college’s Financial Aid Office. The Financial Aid Office provides services to students, prospective students, and other community members, assisting them in understanding and accessing various federal, state, and institutional student aid programs. The Director is responsible for the efficient and effective management of aid programs in accordance with federal, state, and institution policies, and is expected to work in cooperation with other Student Services units, other areas of the college, and staff from community agencies and groups.
ESSENTIAL JOB FUNCTIONS
<ol>
<li>Financial Aid Administration and Compliance (30%): </li>
</ol>
<ol>
<ul>
<li>Coordinate the review and processing of financial aid applications, determining awards, maintaining records, and interpreting federal, state and institutional guidelines and policies to ensure compliance.</li>
<li>Administer and manage Federal, State, Foundation and Institutional aid. Verify program-specific student eligibility requirements, post awards, certify awards, and monitor student progress for continued eligibility. Monitor reconciliation for all financial aid programs as needed.</li>
</ul>
</ol>

<ol>
<li>Office Management and Leadership: (25%):</li>
</ol>
<ul>
<li>Provide leadership and supervision for all activities of the Financial Aid Office including the management of daily office operations, administration of federal and state programs, and delivery of funds to students.</li>
<li>∙ Supervise professional and support staff in Financial Aid Office.</li>
<li>∙ Coordinate use and application of technology resources with the Information Technology Department.</li>
</ul>
<ol>
<li>Collaboration with the Business Office (25%) </li>
<ul>
<li>Coordinate with the Business Office to ensure accurate and timely disbursement of financial aid funds to student accounts.</li>
<li>Participate in the reconciliation of financial aid expenditures, ensuring compliance with federal and state regulations.</li>
<li>Collaborate on the development and implementation of policies and procedures related to student account management, refunds, and collections.</li>
<li>Facilitate the exchange of information and data between the Financial Aid Office and the Business Office to maintain the integrity of student records.</li>
</ul>
</ol>

<ol>
<li>Reporting and Budgeting (10%):</li>
</ol>
<ol>
<ul>
<li>Prepare and submit required federal and state reports related to student aid programs.</li>
<li>Plan and prepare departmental budget requests and develop financial aid budgets for award packaging.</li>
<li>Compile and report data relevant to student and institutional needs and evaluation of services.</li>
</ul>
</ol>

<ol>
<li>Professional Development and Other Administrative Duties (10%):</li>
</ol>
<ol>
<ul>
<li>Participate in state, regional, and national professional development opportunities as appropriate to ensure effective application of policies and procedures related to state and federal aid programs.</li>
<li>Perform other duties as assigned.</li>
</ul>
</ol>
KNOWLEDGE, SKILLS AND RESPONSIBILITIES
<ul>
<li>Ability to work in a fast-paced environment, attentive to detail, and the ability to remain flexible and manage stressful situations.</li>
<li>Effective interpersonal skills.&nbsp;</li>
<li>Excellent oral and written communication skills, including public speaking.&nbsp;</li>
<li>Strong administrative, organizational, and time management skills.</li>
<li>Demonstrated proficiency with various software packages including Microsoft office suite.</li>
<li>Knowledge of the comprehensive community college concept.</li>
<li>Ability to think critically, analyze data and interpret federal and state guidelines and policies.&nbsp;</li>
<li>Awareness of effective customer service practices, and the ability to implement them within an educational setting.</li>
</ul>
JOB STANDARDS/QUALIFICATIONS
<ul>
<li>Bachelor’s Degree in a related field. Master’s degree preferred.</li>
<li>Minimum of six years of professional experience in student financial aid services (university or community college).</li>
<li>Minimum of two years of experience in a supervisory role(s).</li>
<li>Demonstrated proficiency in the use of Microsoft Office, including Word and Excel.</li>
<li>Knowledge of Banner software and experience with Sungard is preferred.</li>
<li>Community college work experience is preferred.</li>
</ul>
EQUIPMENT
Work activities routinely involve the use of computers, scanners, and peripheral devices.&nbsp; Photocopy and other office machines are frequently used.
JOB LOCATION
The Financial Aid Office, located on the main campus of Cleveland State Community College in Cleveland, Tennessee is the primary workplace. Travel may be required within the college’s 5-county service area including travel to attend state meetings, etc.
_________________________________________________________________________________
Cleveland State offers a comprehensive benefits package, including but not limited to the following:
Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HSA Wellness Incentive Program (if enrolled in health) Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement Employee Assistance Program Longevity Pay Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457 14 Paid Holidays/Year Sick and Annual Leave Sick Leave Bank State Employee Discount Program with over 900 merchants
If you are interested, click on the link to apply.&nbsp;
Applications can be assured full consideration if submitted by December 5, 2024.&nbsp;
Human Resources Office Cleveland State Community College Telephone: 423-478-6203; FAX: 423-478-6257 email: <a href="mailto:mdarnell01@clevelandstatecc.edu" target="_blank">mdarnell01@clevelandstatecc.edu</a> website:&nbsp;<a href="https://careers.tbr.edu/jobs/www.clevelandstatecc.edu" target="_blank">www.clevelandstatecc.edu</a>
Cleveland State Community College does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by Cleveland State Community College.&nbsp;Cleveland State Community College's policy on nondiscrimination can be found at:&nbsp;
<a href="https://www.clevelandstatecc.edu/wp-content/uploads/2024/05/7_04_00_00-Discrimination-and-Harassment-2.pdf" target="_blank">https://www.clevelandstatecc.edu/wp-content/uploads/2024/05/7_04_00_00-…</a>


      Senior Director of Financial Aid
    

Salary Range:&nbsp;&nbsp;$149,502.00&nbsp;(Min.) -&nbsp;$201,827.00&nbsp;(Mid.) -&nbsp;$254,152.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Senior Director, Technology Solutions &amp; Support services responsible for overseeing the development and implementation of technology solutions and ensuring the provision of top-notch support services to meet organizational needs. The Senior Director is responsible for providing leadership and direction to L.A. CARE's various shared technology services’ teams. The Senior Director is also responsible for strategic planning, development, and implementation of special technology solutions to drive organizational success. The role is responsible for managing cross-functional teams, optimizing technology operations, and ensuring the delivery of high quality support services to internal and external stakeholders.&nbsp;The Senior Director directs all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct-reports.<h4>Duties</h4>Provide strong leadership and mentorship to a team of technologists responsible for ensuring that Information &nbsp;Technology (IT) systems and services are available and performing at optimum levels for the business. Ensure all IT changes and deployments are of highest quality, and the production systems are stable in the event of changes. &nbsp;Responsible for managing internal and external stakeholders, designing and implementing IT strategies, reducing production and security risks, and maintaining systems and operations within the service level agreements (SLAs) established by the company. Performs analysis of incidents and problems, creating reports for status and decision making with focus on problem prevention. Provides proactive and retrospective metrics and analytical reporting to internal customers and client executives; including critical batch processing reports. &nbsp;Builds repeatable processes, leveraging best practices with focus on continuous improvement with focus on automation. Ensures the integrity of all information systems and corporate information through the implementation and maintenance of established system management practices, controls and SLAs.Responsible for overseeing the following IT functions, but not limited to -Network Operations Center (NOC) and IT Production Control Provides oversight, development, and management of IT fault and performance monitoring services utilizing Dynatrace to ensure that any technology issues can be detected and quickly resolved. Responsible for activating and managing IT Major incident management teams for incident response until resolution. Collaborates heavily with Security Operations Center (SOC) to ensure the L.A. CARE Assets and networks are secure. Ensures that Batch design, support and operations run per the established SLAs and standards.&nbsp;IT Service Desk and IT Asset Management Responsible to ensure that the L.A. CARE Health end-user have the proper technology they need to perform their daily jobs. Manages the Service Desk ticket queue, developing monitoring and reporting, improving processes, and resolving end-user technology issues promptly. Responsible for active problem management and problem prevention, and implementation of newer technologies such as AI to improve the quality of support services.&nbsp;<h4>Duties Continued</h4>IT Quality Assurance and Control&nbsp;<h4>Develop and manage a roadmap to setup, and mature a centralized IT Quality Control and Assurance unit at L.A. CARE. Oversee and manage the quality control processes such as smoke testing, integration testing, performance testing, end-to-end testing, security testing. Responsible for driving test automation and QA efficiency improvements per industry's best practices. Engage in the transformation to an Agile and Product driven planning and deployment cycle which results in continuous delivery of high-quality products and services on time and within budget.</h4><h4>Change and Release Management </h4><h4>Oversee the release management team in managing enterprise Software and configuration change and deployments. Manage a roadmap to reduce overall effort required to manage a release cycle, transition to Github and Azure DO, SonarQube, Continuous Integration/Continuous Delivery (CI/CD) and DevSecOps adoption. Drive release execution improvements that result in deployment efficiencies, including automation of manual processes. </h4><h4>Negotiate and manage contracts with technology vendors and service providers supporting the IT Shared technology Services and support functions. Provide support to internal and external audits. Provide product and process quality reports to key stakeholders which summarize information and trends. </h4><h4>Achieve financial objectives by preparing budget, monitoring and scheduling expenditures, analyzing variances, and initiating corrective actions. </h4><h4>Develop goals, objectives and actions plans for assigned staff which includes full management responsibility for the hiring, performance reviews, salary reviews and disciplinary matters for direct reporting employees.&nbsp; Prepare briefings, reports, consultation documents and presentations that clearly articulate L.A. Care's regulatory position and policy. Develop regulatory position and policy based on research and evidence. </h4><h4>Perform other duties as assigned.</h4><h4>Education Required</h4>Bachelor's Degree in Computer Science or Related FieldIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4>Required: Minimum of 8 years experience with increasing responsibilities for management and support of information systems and information technologyMinimum of 7 years leading staff or supervisory/management experience.Project management experience using a variety of methodologies for the planning, implementation and support of systems in a complex environmentExperience and working knowledge in writing and managing I.T. policies and procedures.Experience in Production/Issue Management and Quality Assurance disciplines, standards, processes and workflow.Experience with testing the configuration of core systems and the related surround systems, applications, and databases, Process Communication Tracking (PCT), QNXT Migration Utility, Claims Test Pro.Experience with utilizing SDLC and related configuration change management.Experience with health plan configuration, pricing methodologies, and American Health Information Management Association (AHIMA) coding standards.Experience with ICD-9 CM, ICD-9 PCS, ICD-10 CM and ICD-10 PCS, CPT, Revenue, HCPCS, UPN, Redbook, RUG and Diagnosis Related Group (DRG) coding systems.<h4>Skills</h4>Required: A deep understanding of a broad range of technologies and the mastery of applying technology to deliver differentiated value to Business and Customers.Strong understanding of Software Development Lifecycle, Agile methodologies, IT Service Management and IT Quality Control &amp; Assurance processes.&nbsp;Excellent business acumen, presence, project management, presentation, and organizational skills.Excellent decision-making, analytical, and leadership skills.Passionate about inventing and delivering customer-focused solutions to ambitious and ambiguous challenges.Proficiency with Microsoft Office suite products.Strong interpersonal, written and verbal communication, and presentation skills.Ability to interact and develop effective working relationships across organizational lines.&nbsp;Demonstrated ability to build and lead teams of various size in delivery of services to stakeholders.Detail oriented; strong organizational, analytical and critical thinking skills with the ability to manage and prioritize multiple responsibilities, deadlines and changing priorities.Possess a high level of initiative, be a self-starter, self-directed, highly motivated and able to work in a fast-paced environment.Understanding of the application of the Division of Financial Responsibility (DoFR) to claims processingKnowledge of Systems Development Life Cycle (SDLC) procedures in planning system configuration changesKnowledge of standard programming and logic to facilitate the maintenance of system configuration files and tables, along with supporting documentation.Working knowledge of quality system requirements<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4>Information Technology Infrastructure Library (ITIL) Certification<h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Must be currently eligible to work in the US for any employer without sponsorship.Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Service Desk, Claims, Medical Coding, Customer Service, Insurance, Healthcare

380 Leadership / Executive Board Jobs