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Operations Manager - Northern Arizona TerritoryAs one of the nation's largest groups of physicians specializing in the care of patients with renal disease, Arizona Kidney Disease and Hypertension Center (AKDHC) has enjoyed the trust of patients and the respect of the community throughout the Phoenix Metropolitan area and across Arizona since 1976. We are a professional medical association consisting of physicians and other vital support staff. To learn more about us, please visit our website: <a href="http://www.akdhc.com" target="_blank">www.akdhc.com</a>.AKDHC values our employees’ time and efforts. Our commitment to your success is enhanced by competitive compensation, depending on experience, and an extensive benefits package including:<ul><li>Comprehensive health coverage: Medical, dental, and vision insurance subsidized at 70%-100%, depending on the plan the employee selects</li><li>Robust retirement planning: 401(k) plan available with employer matching</li><li>Financial security: Life and disability insurance for added protection</li><li>Flexible financial options: Health savings and flexible spending accounts offered</li><li>Well-being and work-life balance: Paid time off and holidays, including 168 hours to start and more added for each year of employment with AKDHC</li></ul>Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.As the Operations Manager, you will be responsible for maintaining their assigned offices' safe and stable functioning. You will monitor and provide cost-effective management of your areas by utilizing the tools and resources available to ensure your offices are staffed efficiently, run effectively, and develop strategies using their entire team to maintain stability when needed. You will also be responsible for your area's clinical operations, including, but not limited to, ensuring safe clinical practice within your offices, assessing and providing the ongoing development of your staff, and enforcing clinical policies.Your essential duties and responsibilities as the Operations Manager will include the following (Other duties may be assigned):<ul><li>Aligns with AKDHC's vision and mission, supporting the clinical strategy set by the CEO.</li><li>Develops and maintains knowledge of clinical practices, tools, EMR, and Employee Handbook.</li><li>Actively participates in clinical work to stay proficient and leads effective team meetings.</li><li>Monitors and evaluates staff knowledge, ensuring education on policies and protocols.</li><li>Trains new physicians to address performance issues, patient complaints, and physician concerns.</li><li>Manages Athena Dashboards, addresses staffing needs, and oversees office standardization.</li><li>Coordinates new office openings, serves as Anemia Management resource, and performs various assigned duties.</li></ul>Supervisory Responsibilities:Directly responsible for overseeing and developing the Area Managers and their offices. Works in the offices routinely to maintain skills and fill in when help is needed. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Duties include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Operations Manager's Requirements:<ul><li>Associate degree (A. A.) and a Medical Assistant graduate from a certified school</li><li>5-10 years of management experience preferred</li><li>Experience managing multiple locations a plus</li><li>Knowledge of AKDHC Intranet, DocTalk, Athena, and ability to utilize and filter information as needed.</li><li>Ability to utilize Excel is required.</li><li>Medical Assistant diploma or certification from a certified school and previous clinical management.</li></ul>Join us and be part of a team that is changing lives every day.We would love to hear from you if you are ready to impact our patients' lives significantly and further your career! Join our dedicated team and be part of something extraordinary.Arizona Kidney Disease and Hypertension Center (AKDHC) is an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Insperity

Operations Manager - Northern Arizona Territory

<h4>Overview</h4>LMI is currently seeking senior-level technical operations advisor with TS/SCI clearance (with polygraph) and more than 15 years of experience in the Defense Intelligence Enterprise and/or Intelligence Community. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.<h4>Responsibilities</h4>The senior level candidate will have had leadership roles on several project teams which were focused in the areas listed below or have played key Subject Matter Expert roles on critical projects. They will have successfully identified new opportunities where skills were applied to address pressing client mission needs.<ul><li>Technical Solutions</li><li>Technical Assessments</li><li>Emerging Technology and Innovation</li></ul>Candidates will have supported initiatives across multiple IC organizational components, and must possess strong client, written and verbal communication skills. Candidates should have direct experience in several of the following technical disciplines, and be able to describe successful client results which flowed from the application of their efforts in these areas:<ul><li>Technology Assessments </li><li>Clandestine and Covert Communication technologies and application</li><li>Technical Collection Platforms</li><li>Collection Requirements and Development (National Intelligence Priorities Framework (NIPF)</li><li>Project Integration</li><li>Systems Engineering </li><li>Portfolio Management</li><li>Technical Policy Development</li><li>Intelligence Community Policy Development</li></ul><h4>Qualifications</h4><ul><li>Bachelor’s degree or higher</li><li>TS/SCI clearance with polygraph</li><li>Fifteen years within the Defense Intelligence Enterprise and/or Intelligence Community</li><li>Demonstrated on-the-job experience and expertise in technical operations, technical collection and technical services. This includes technical assessment, gaps/needs assessments, how to identify required changes, posit multiple solutions, and provide guidance to senior executives that will affect outcomes.</li><li>Demonstrated on-the-job experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</li></ul><h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Senior Technical Operations Advisor - TS/SCI with Polygraph Required

The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress. We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program. We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement. The CFB’s Auditing &amp; Accounting Unit is comprised of a talented team of auditing professionals with diverse backgrounds who are committed to ensuring that candidates running for City office comply with the Campaign Finance Act and Board Rules. The important work performed by each member of this team has a direct impact on maintaining the integrity of New York City’s matching funds program, which stands as a benchmark for effective campaign finance systems around the country. In addition to safeguarding one of the strongest publicly funded campaign finance systems, the Audit Unit ensures that the CFB’s robust disclosure and oversight requirements, which are key to having an informed electorate, are met by all candidates, regardless of their participation in the matching funds program. This is a new position in the Audit Unit that will report to the Deputy Director of Audit Strategic Planning. The ideal candidate will be a self-starter who is interested in auditing and strategic planning. Responsibilities include, but are not limited to: - Maintain a work plan for the Audit Unit and ensure deadlines are met. - Aid in the planning of each new election cycle and ensure that the templates and procedures are updated, and deadlines are determined. - Standardize all audit processes. - Develop a long-term strategic plan for the Audit Unit. - Learn and maintain a working knowledge of the audit process to be able to understand the work when planning. Essential Skills - Strong analytical, problem-solving, and communication skills (both verbal and written). - Efficient and effective project management skills. - Ability to track numerous deadlines. - A strong work ethic, meticulous organization, and attention to detail. - Background or interest in auditing. - Background in strategic planning and/or caseload management. - Experience in documenting procedures. Additional Information The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning &amp; development (leadership training, coaching), wellness programs, and much more! The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact <a href="mailto:access@nyccfb.info" target="_blank">access@nyccfb.info</a> or (212) 409-1800. How to Apply All applicants must apply through NYC Government Jobs | Explore Careers | City of New York (<a href="https://cityjobs.nyc.gov/" target="_blank">https://cityjobs.nyc.gov/</a>) - Please search and apply to the job ID number listed above. - Resume and cover letter are required for consideration. - Note that only applicants under consideration will be contacted.<h4>Minimum Qualifications</h4>1. A bachelor’s degree from an accredited college including or supplemented by at least twelve-semester credits (or the equivalent of twelve-semester credits) in accounting, auditing, business or public administration, computer science, economics, finance, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related area of study and one year of satisfactory full-time experience in accounting, auditing (including compliance or investigative auditing), business or public administration, business analysis, computer science, database administration, economics, finance, fiscal or economic management or research, statistics, graphic design, personnel or human resources administration, user experience design, or a closely related field; or 2. A four-year high school diploma or its educational equivalent and five years of experience as described in “1” above; or 3. Education and/or experience equivalent to “1” above.<h4>Public Service Loan Forgiveness</h4> As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at <a href="https://studentaid.gov/pslf/" target="_blank">https://studentaid.gov/pslf/</a> <h4>Residency Requirement</h4> New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. <h4>Additional Information</h4>The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

New York City Campaign Finance Board

Audit Strategic Planning Specialist

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in.Our Garden City Center Retail Store, is currently looking for a Store Team Leader of Operations to join their team.Position Purpose: Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.&nbsp;&nbsp; Responsibilities:Operations<ul><li>This is a support role under the Productivity area of responsibility for stores.</li><li>Maintains a clean, organized, and efficient stock room while adhering to operating standards and safety requirements.</li><li>Manages inbound freight processing per SOP and productivity guidelines completing all shipments within 24 hours of delivery.</li><li>Works in collaboration with other leaders to replenish sales floor stock and push replenishment truck product to the floor. &nbsp;</li><li>Oversees and manages the return processes following standard operating practices by assigning the proper quality codes</li><li>Executes store to store/store to warehouse transfers in a timely manner</li><li>Execute all aspects of omni channel business including FES orders, phone call management, and RIO’s are completed per guidelines</li><li>Adheres to all loss prevention policies and procedures inspecting the back of house and sales floor space for compliance.</li><li>Models safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels ensuring safety remains a top priority – may act as Safety contact or liaison</li></ul>Customer Experience:<ul><li>Models and fosters an environment where service is the top priority. Enthusiastically seeks opportunities to convert every customer that enters the store continually striving to drive sales and brand loyalty through great service. Rallies the rep team towards the same objectives.</li><li>Acts as a Leader on Duty as scheduled to drive conversion and sales.</li><li>Leverages business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins and identify opportunities. Builds compelling actions to enhance customer loyalty and improve service metrics through introspective business analysis and strong acumen skills.</li><li>Executes and implements all recognition programs including living the legend efforts, in store contests, etc.</li><li>Reviews all forward-looking business events (holidays, promotional weekends, market trends).</li><li>Develops meaningful activations and selling efforts to drive even greater sales results.</li><li>Ensures that the sales floor is full, and all sizes are represented by performing regular size audits.</li><li>Ensures the highest level of fitting room service is occurring driving conversion and UPT.</li></ul>Training:<ul><li>Supports and trains associates, communicating standards and processes, company policies and procedures</li><li>Has a passion for learning and sharing product knowledge as a tool to build the sale and increase customer loyalty.</li><li>Delivers GUIDE training for new hires as well as ongoing GUIDE training efforts for year-round team members in conjunction with the exempt leader team. Ensures all guides are performing at a high level and 30-day/ongoing assessments are completed.</li><li>Supports, directs, and develops store champions (buddies) and experts.</li><li>Facilitates all new hire product training modules for store or area of responsibility and develops a strategy and execution plan for delivering all seasonal product training materials.</li><li>Maintains and manages all employee facing communication including break room messaging, and communication boards. Ensures start up meeting are occurring, and that content is compelling and inspiring.</li></ul>Total Store Accountability:<ul><li>Aids in the achievement of all financial measures as well as area specific metrics.</li><li>Key holder as required serving as a potential opener/closer for the store.</li><li>Prepares &amp; communicates daily task responsibilities to staff. Leverages knowledge and strengths to foster growth and development of the team</li><li>Recommends adjustment to staffing levels/schedules to meet work requirements.</li><li>Address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.</li><li>Provides in the moment input, feedback, and coaching. If performance concerns exist, hands off to store management for performance management process</li><li>Contributes to Peak planning preparation and readiness.&nbsp;</li><li>Leverages knowledge and strengths to foster growth and development of the team.</li><li>Expense management ownership ensuring proper use of resources and adherence to budgetary guidelines with a focus on payroll management.</li><li>Is an active participant in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</li><li>As assigned:<ul><li>Maintains the cash office per policy ensuring proper signatures, accurate reconciliation, and general organization is achieved.&nbsp;</li><li>Ensure the service hub is fully stocked, free of clutter, and operating effectively.&nbsp;</li><li>Accountable for cashier execution and efficiency with a focus on service delivery.</li></ul></li></ul> Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. Education Level: 2-Year Associates Degree Years of Experience: 2+ Skills and Qualifications:<ul><li>Associate degree or equivalent with at least 2 plus years of retail experience in relevant retailer</li><li>Excellent organizational and time management skills</li><li>Systems knowledge (POS, Word, Excel) and comfort with social media platforms</li><li>Capability to build strong partnerships and to work collaboratively to achieve goals</li><li>Ability to inspire and motivate others</li><li>Ability to maintain a high level of enthusiasm and a positive attitude</li><li>Demonstrated interpersonal, written and verbal communication skills</li><li>Ability to work a flexible schedule including nights, weekends and holidays</li><li>Mobility and desire to relocate a plus</li></ul>If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan. Because, when it comes to the outside—we’re all in. Visit llbeancareers.com to learn more.Being outside brings out the best in us, no matter where we come from or what we believe. At L.L.Bean, we value individual differences and encourage our co-workers to be themselves – because &nbsp;the uniqueness of each individual makes L.L.Bean better.

L.L. Bean

Store Team Leader - Retail Operations

<h4>Overview</h4>LMI is seeking a skilled Space Domain Operations Analyst in Colorado Spring, CO. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established as a private, not-for-profit organization in 1961, LMI is a trusted third party to federal civilian and defense agencies, free of commercial and political bias. We operate completely free of political and commercial bias, and we are entirely aligned with the goals of our clients. Our clients value our specialized services in logistics, intelligence, homeland security, health care, and energy and environment markets. We believe government can make a difference, and we seek talented, hardworking people who share that conviction. We offer a generous compensation package with excellent benefits that start the first day of employment. Business casual dress, flex time, and tuition reimbursement are a few of our many work-life benefits available to our employees.<h4>Responsibilities</h4>Our team specializes in crafting Digital Engineering analytical pipelines with a Model Based Systems Engineering (MBSE) data model front end.&nbsp; These pipelines employ a micro-services-based architecture on a cloud-deployed system (AWS Govcloud) to maximize nation-wide system availability, scalability, data integrity, and security.&nbsp; They support organizations with highly-responsive cutting-edge analytical insights which are helping change how the space domain supports the joint war fight.&nbsp;Our operations analysts specialize in employing MBSE data models to represent war fighting information in all domains and at all levels (subsystems, platforms, capabilities, and missions).&nbsp; A new addition to our analysis repertoire is the Operations/Campaign Level which represents theater-wide Major Combat Operations (MCO).&nbsp; We’re looking for a skilled Operations Analyst with deep Operations/Campaign-level analysis experience who can provide strategic MBSE architecture/design insights for the effective MCO representation in our MBSE data model and related Modeling, Simulation, and Analysis (MS&amp;A) capabilities and components.In this role you will:<ul><li>Engage with space-related customers to understand their space-related analysis needs and translate them strategically into work products.&nbsp;</li><li>Understand, manage, and translate current and Future Operational Concepts (FOCs) and Operations/Campaign scenarios (e.g. JFOS—Joint Force Operational Scenarios) into scalable MBSE data models which interact with and augment the existing subsystems, platforms, capabilities, and mission models.&nbsp;</li><li>Define MBSE architecture/design best practices for Operations/Campaign representation.&nbsp;</li><li>Collaborate with our software architect, senior developers, operations analysts, data scientists, and other leadership to help architect/design interaction of the MBSE data models w/ other critical software capabilities and components.&nbsp;</li><li>Collaborate within and across Government-Contractor-FFRDC and UARC (Federally Funded Research and Development Centers, University Affiliated Research Centers) teams and their respective Subject Matter Experts (SMEs) to refine MBSE data.&nbsp;</li><li>Dive into research on technical development aspects to ensure Operations/Campaign models are accurate.&nbsp;</li><li>Demonstrate your analytical products to customers.&nbsp;</li><li>Actively participate in Agile analytical sprint processes and ceremonies.&nbsp;</li></ul><h4>Qualifications</h4>Required:<ul><li>Bachelor’s degree in a STEM field with 10+ years of professional experience or master’s degree in a STEM field with 7+ years of professional experience.  May substitute educational degree for experience.&nbsp;</li><li>Deep expertise in operations/campaign-level representation and assessment of the joint multi-domain war fight.&nbsp;</li><li>Space domain experience and understanding in multiple areas of: astrodynamics; orbital mechanics; rendezvous and proximity operations; satellite communications; missile warning/missile defense; space-based positioning, navigation and timing; remote sensing; environmental monitoring; command and control; battle management; and space domain awareness.&nbsp;</li><li>Relevant joint space warfighting experience in an operational, science and technology, or operational test organization.&nbsp;</li><li>Exposure to modeling, simulation, and analysis tools.&nbsp;</li><li>Proven track record of engaging with customers, product users, and coworkers to create innovative solutions to complex problems.&nbsp;</li><li>Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.&nbsp;</li><li>Possess a natural curiosity and desire to challenge yourself and those around you.&nbsp;</li><li>Possess and maintain a TS/SCI U.S. Government security clearance; US Citizenship required.</li></ul>Nice to have:<ul><li>Cameo Systems Modeler (or similar) MBSE authoring software and SysML (Systems Modeling Language) experience.&nbsp;</li><li>Experience using both Scrum and Kanban.&nbsp;</li></ul>Target salary range: $83,000 - $145,000.&nbsp; Final compensation will be determined by a variety of factors including but not limited to your skills, experience, education, and/or certifications.&nbsp;<h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

Space Domain Operations Analyst - TS/SCI with Polygraph Required

Job Description:Founded in 1979, The Chicago School of Professional Psychology is an independent professional school with a dynamic student body and professionally accomplished faculty. Our curriculum and training opportunities prepare graduates to deliver outstanding professional services emphasizing the ability to understand and work with diverse populations.Position Summary:Our Southern California campuses are seeking a part-time licensed clinical psychologist whose primary responsibility will be to provide individual supervision to practicum students.&nbsp; Supervisors will be required to meet with their assigned supervisee a minimum of one hour/week and provide clinical supervision regarding the student’s clinical work at their practicum site.&nbsp; The supervisor will report to the Campus Director of the Office of Placement and Training for the Southern California Campuses.&nbsp;Principal Duties:<ul><li>Meet with students (supervisees) at least one hour per week (not to exceed two hours/week)</li><li>Review student clinical notes and testing reports and provide feedback to the student</li><li>Support students in developing their professional identity and clinical skills</li><li>Provide students with assistance regarding the selection, administration, and scoring of assessment tools</li><li>Support students in understanding the importance of ethics in clinical practice and identifying any potential ethical concerns</li><li>Integrate diversity in the assessment, conceptualization, and treatment of clients</li><li>Support students in writing well-organized and clear psychological reports</li><li>Maintain strict confidentiality with regard to client information</li><li>Behave in a collegial and professional manner with all members of TCSPP community and adhere to the highest professional conduct and ethical standards</li><li>Other duties as assigned</li></ul>Position Qualifications:<ul><li>A doctorate degree in Psychology from an APA-accredited program</li><li>Must be a licensed psychologist</li><li>Experience supervising doctoral-level students in a clinical setting</li><li>Experience with psychological testing and report writing</li><li>Excellent organizational, interpersonal, and communication skills</li></ul>For more information about The Chicago School of Professional Psychology visit <a href="http://www.thechicagoschool.edu" target="_blank">www.thechicagoschool.edu</a>.The Chicago School of Professional Psychology is an affiliate of TCS Education System. For more information about TCS Education System visit <a href="http://www.tcsedsystem.org" target="_blank">www.tcsedsystem.org</a>.Compensation &amp; BenefitsThis opportunity is budgeted at $$50.00 base compensation. Additional compensation factors may impact total compensation. To learn more about our competitive benefits and additional rewards, including generous paid time-off, medical and dental insurance coverage, life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts, tuition reimbursement, click the link below.<a href="https://www.thechicagoschool.edu/career-opportunities/" target="_blank">https://www.thechicagoschool.edu/career-opportunities/</a>The Chicago School is an Equal Opportunity Employer.Please note: For the protection of faculty, staff, students, and all who enter our facilities, The Chicago School strongly recommends that all employees are fully vaccinated for COVID-19 per CDC guidance.

The Chicago School of Professional Psychology

Clinical Supervisor

POSTING NUMBER:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;N128-2324POSTING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;June 21, 2023CLOSING DATE:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Until filledPOSITION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IT Operations Support ManagerREPORTS TO:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Chief Innovation OfficerLOCATION:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Districtwide&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;PRIMARY FUNCTIONS: The position requires a hands-on technical leader who is responsible for facilitating, organizing, maintaining, and managing a high call completion rate and maintain a high level of customer satisfaction for the City of Hartford and Hartford Public Schools end user community.TYPICAL DUTIES AND RESPONSIBILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the day-to-day operational effectiveness of the Support Services team and coordinate job schedules.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversees and manages the service call volumes for Desktop Technicians and Help Desk staff.&nbsp;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide a high level of customer service by executing methodologies and processes to improve call resolutions, manage expectations and develop strong and stable internal relationships.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advises clients of requirements, availability of service, modes of access, as well as sources for equipment and training.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Serve as focal point for customer concerns.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Documents client support requests, evaluates results, and strives for continuous improvement in customer service.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Measure and track help desk metrics and streamline on-boarding processes of new hires.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Research and develop new processes to increase deployment process quality and performance.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to use data to report, analyze and make recommendations for help desk support improvements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform on-site inspections when necessary of equipment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Evaluates quality of service and makes recommendations for new software, equipment, upgrades, access, etc.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze system and software program specifications to determine equipment and software requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incorporates workflow needs and requirements into system development and coordinates best business practices into appropriate system workflow.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop test plans for new software and hardware implementation.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assists in evaluating operational performance of system components (hardware, software and workflow).·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participates in, or leads troubleshooting projects and be able to work in a cross functional team environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned by SupervisorQUALIFICATIONS AND EXPERIENCE:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s Degree in Information Systems, Computer Science, Business Computing or closely related field.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of five (5) years of management experience that includes recruiting, mentoring, career development, performance management, leadership and or team building.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of eight (8) years in IT, customer service or other relevant operations settings.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with infrastructure and platform technologies such as M365, Google, Exchange Online,·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Five (5) Years of customer service experience in a call center environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer focused with experience and knowledge of help desk policies and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Advanced knowledge of a variety of Information Technology concepts, practices, and procedures.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience utilizing ticketing / workflow systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Project management experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with public school systems reporting needs and data requirements.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a municipal or K-12 environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates advanced communication skills, reflecting sensitivity to tone, audience and organizational units.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Deep knowledge and experience with common desktop, peripheral, mobile, virtualization, imaging, configuration, packaging, delivery, and network technologies necessary to build and deliver device and desktop services.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Desktop operating systems such as Windows, Mac OSX, Chrome OS, and iOS.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working knowledge of service center technologies such as call centers and ticketing systems.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Extensive experience administrating M365 and G Suite for Education.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT service desk processes including management of incidents and knowledge.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience with IT support tools and practices.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience fostering relationships with end users and being a champion of service excellence.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong decision-making skills and ability to work effectively with client management.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient experience managing cultural and/or organizational change.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong customer service and technical experience.SKILLS AND ABILITIES:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Effective time management skills with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Exceptional leadership skills with the ability to develop and communicate service-oriented vision that inspires and motivates staff and aligns to the IT and business strategy of the organization and its clients.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical and problem determination/resolution skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong verbal and written communication skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong interpersonal skills, with the ability to dialogue, influence and work with others collaboratively and constructively.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent Communicator.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Training system users.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Plan, organize, problem-solve, and think abstractly/conceptually.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct research into IT issues and products as required.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work positively and collaboratively and build strong working relationships within the team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage multiple tasks simultaneously and remain focused and positive when faced with unexpected situations and/or changing conditions.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Quickly learn, adapt and apply new technology, procedures and concepts.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop training materials and quick reference guides.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Provide in person training to staff in the use of enterprise wide applications.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Be agile per business needs and manage multiple priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Present ideas in business-friendly and user-friendly language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicate simply, effective, and in a non-technical manner so that individuals who do not have a technical background can understand.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure accurate and timely resolution for assigned issues.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work independently without direction or guidance to research information·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work effectively with customers, administration, and other technical staff to resolve technical problems quickly and efficiently.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handle multiple projects at once.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Work under pressure, with challenging time constraints and changing deadlines and priorities.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Periodically work extended and/or flexible schedule.SALARY AND TERMS OF EMPLOYMENT: 12-Months; Salary Grid Level – C735 ($95,755-$115,502)UNION AFFILIATION:HSSSA – Hartford Schools Support Supervisors AssociationAPPLICATION PROCEDURE:&nbsp;All current internal and external applicants must submit an online application.&nbsp;To apply, please visit&nbsp;<a href="https://app.hirenimble.com/jobs/hartford" target="_blank">https://app.hirenimble.com/jobs/hartford</a> and follow the appropriate link.Hartford Public Schools (Hartford, Connecticut) is a diverse community of educators and approximately 18,000 students attending 39 distinctive magnet, community, and neighborhood schools, located in the capital city of Connecticut.&nbsp;We are committed to being a leader in innovative urban education, cultivating equity and excellence for all of our students, closing the opportunity gaps, and preparing students for life, college, career, and success.&nbsp;&nbsp;&nbsp;HPS recruits and selects diverse professionals, who are committed to developing students’ individual, academic, social, and emotional capacities and growth within the classroom and beyond.&nbsp;Highly talented and qualified candidates with a passion for urban education, a commitment to our Hartford students, families, and community are strongly encouraged to apply immediately!Why Should You Choose Hartford Public Schools?Hartford Public Schools is seeking excellent candidates and wants to provide the best experience for you.&nbsp;We have put together a comprehensive package of benefits and incentives, including:● Competitive salary● Career growth opportunities● Tuition reimbursement● Rich health care plan&nbsp;● Professional developmentDiversity Among UsHartford Public Schools is a diverse community of scholars and educators.&nbsp;Among our 18,000 students, there are 90 languages spoken; 22% of our student population are English Learners.&nbsp;Over 85% of the population are students of color.&nbsp;At Hartford Public Schools, we are well above the national average for diverse teachers and administrators.&nbsp;Among our teachers and administrators, 27% and 47%, respectively, identify as people of color.&nbsp;&nbsp;Hartford is the Place for YouThe state of Connecticut is seated on the northeastern seaboard.&nbsp;Hartford is within an hour’s drive of the coastline and is centrally located between New York City and Boston.&nbsp;Hartford is one of America’s oldest and most historic cities, made up of 17 unique neighborhoods rich in history and diversity.&nbsp;It is commonly known as the “insurance capital” due to its prominence beginning in the 19th century as home to many of the most prestigious insurance companies in the U.S., many of which still call Hartford home today.&nbsp;The city features world-class museums, entertainment, and sports venues and is home to several major companies.&nbsp;An array of restaurants reflecting cuisines from all over the world attract people from far and wide, and more than 200 arts, heritage, and cultural organizations in the Hartford region provide hundreds of events year-round.&nbsp;In addition, several universities and colleges are in Hartford and the surrounding towns, allowing easy access to advanced degree programs.Position Subject to Available FundingAn Equal Employment Opportunity and Affirmative Action Employer, M/F/V/D

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