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<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day&nbsp;and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize&nbsp;leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles.<h2>Position Overview</h2><p><br>Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.</p><h2><br>What Will I Do Every Day?</h2><ul><li><p>Set, confirm and prepare for appointments with customers so they can have a great service experience</p></li><li><p>Meet or exceed targeted sales goals &amp; the targeted customer satisfaction index</p></li><li><p>Greet customers in a friendly manner when they arrive</p></li><li><p>Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives</p></li><li><p>Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle</p></li><li><p>Produce repair orders for customers, including cost and time estimates, with full transparency</p></li><li><p>Communicate frequently with technicians and parts associates to ensure timely completion of work</p></li><li><p>Follow up with customers on the status of their vehicle, based on how the customer wants to be informed</p></li><li><p>Follow up with customers to ensure satisfaction</p></li><li><p>Gain superior product knowledge to effectively help customers</p></li><li><p>Provide an exceptional customer experience to drive loyalty</p></li></ul><h2>&nbsp;<br>What are the requirements for this job?</h2><ul><li><p>High school diploma or equivalent</p></li><li><p>Proven ability to provide an exceptional customer experience</p></li><li><p>Ability to set and achieve targeted goals</p></li><li><p>Prior sales experience preferred but not required</p></li><li><p>Demonstrated communication, consultative, interpersonal and organizational skills</p></li><li><p>The willingness to follow up with customers</p></li><li><p>Experience and desire to work with technology</p></li><li><p>Valid in-state driver’s license and an acceptable, safe driving record</p></li></ul><p>Sales, Auto, Automotive, Sales Person, Sales people, Car, Cars, Chevy, Ford, Dodge, GM, GMC, Jeep, Chrysler, CDJR, Honda, Toyota, Nissan, Subaru, VW, Volkswagen, Kia, Hyundai, Fiat, BMW, Mercedes, Lexus, Acura, Infiniti, Cadillac, Chevrolet, Lincoln, Lotus, Lucid Motors, Maserati, Mazda, MB, Mercedes Benz, Mercedes-Benz, MINI, Mitsubishi, Nissan, Polestar, Porsche, RAM, Rivian, Rolls Royce, Rolls-Royce, SAAB, Saturn, Scion, SMART, Subaru, Suzuki, Tesla, Volkswagen, Volkswagen, VW, Volvo, Daimler, Stellantis, Renault, Tata, Zhejiang Geely, ZGH, Lithia, Sewell, Porsche, Lexus, Mercedes Benz, Jaguar, Land Rover, Ferrari, Lamborghini, Bentley, Rolls Royce, Maserati, Valentino, Aston Martin, customer, service, training, telephone, telesales, inside sales rep, commission, unlimited, opportunity, opportunities, selling, retailing, automobile, vehicle, salesperson, salesman, women, men, mentor, mentoring, coach, coaching, supervisor, management, instructor, automobiles, cars, trucks, computer, internet, consultant, brand ambassador, product specialist, ecommerce, commerce, luxury, CDK, service writer</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

AutoNation

Service Advisor - BMW MINI of Dallas (Lemmon Ave)

<p><strong>Operations Manager, Customer Experience Center</strong></p><p><strong>Company Summary</strong></p><p>Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values:&nbsp;<strong>Do Good. Be Good. Make Good.</strong></p><p>Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.</p><p>We invite you to explore what we have to offer and to join our cause.</p><p><strong>Role Summary</strong></p><p>As Manager for the Customer Experience Center (CEC), you will support the team in executing customer service processes and utilizing tools that are crucial to achieving our vision of providing peace of mind to everyone we serve. This role is vital in overseeing and guiding our Customer Service and Support teams for both the Life Insurance and Annuity business lines. You will play a key role in contributing to service analysis and delivery across multiple sites and lines of business.</p><p>Additionally, you will collaborate with distribution leadership and Agency sales relationships, ensuring that offshore and vendor partnerships effectively support CEC operations.</p><p><strong>Essential Duties and Responsibilities</strong></p><p><strong>Team Leadership:</strong></p><ul><li>Lead, mentor, and manage Contact Center representatives across multiple sites, ensuring efficient and effective customer service to all customers.</li><li>Assist in the development and implementation of strategic, individual, and team goals that align with broader departmental and organizational objectives.</li><li>Encourage a culture of excellence and high performance by providing coaching and development opportunities to team members.</li><li>Promote and foster a team environment that fully embraces and promotes our core values and culture.</li></ul><p><strong>Operational Oversight:</strong></p><ul><li>Monitor and help optimize activities for multiple lines of business and sites, maintaining superior service standards.</li><li>Ensure compliance with company policies, and state and federal regulations and best industry practices.</li><li>Maintain rigorous productivity and quality standards through comprehensive audits and reviews.</li></ul><p><strong>Service-First Delivery:</strong></p><ul><li>Maintain a solid understanding of our products, services, systems, and business processes to drive top-tier operational efficiency.</li></ul><ul><li>Collaborate with internal teams and external partners to resolve issues and improve service delivery.</li><li>Support the implementation of innovative processes to significantly improve workflow efficiency and resource utilization.</li></ul><p><strong>Performance Monitoring and Reporting:</strong></p><ul><li>Provide detailed, data-driven updates to leadership on production metrics, trends, and outcomes, offering insights and recommendations to improve.</li><li>Share insights from routine service delivery observations to help inform product, sales, and technology enhancements.</li></ul><p></p><p><strong>Core Workdays</strong></p><ul><li>This position is presently onsite/hybrid with the expectation of being in the office no fewer than three days per week with current campus days being Monday, Tuesday, and Wednesday (subject to change with business needs and manager discretion).</li></ul><p>&nbsp;<strong>Factors that lead to success:</strong></p><ul><li>You are flexible and adaptable, based on the situation&nbsp;&nbsp;&nbsp;</li><li>You deal comfortably with the uncertainty of change&nbsp;&nbsp;&nbsp;</li><li>You solve problems creatively</li><li>You get excited about learning</li><li>You are empathetic and intuitively relate to others</li><li>You are intellectually curious and ask questions to get to the root cause of a problems and can imagine, compose, and articulate alternative possible solutions</li></ul><p><strong>Minimum Qualifications</strong></p><ul><li>Bachelor’s degree in business, Operations Management, or related fields.</li><li>3+ years of experience in Life and/or Annuity Operations, Financial Services or related fields.&nbsp;</li><li>Minimum of 3 years leadership experience.</li><li>Proven ability to supervise and support diverse teams in a fast-paced environment.</li><li>Basic understanding of financial and business principles.</li><li>Effective problem-solving and decision-making skills.</li><li>Good organizational skills and strong attention to detail.</li><li>Ability to contribute to process improvements and service enhancement initiatives.</li><li>Strong interpersonal and communication skills, with the ability to collaborate effectively.</li><li>Ability to pass a background check.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>FINRA License (Series 6 &amp; 26), FMLI, ChFC, or other financial services industry accreditation</li></ul><p><strong>&nbsp;Benefits</strong></p><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the&nbsp;BENEFITS of a Career at National Life!</li></ul><br><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

National Life Group

Operations Manager, Customer Experience Center

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>The Outbound Customer Engagement Coordinator handles a high volume of Outbound Service campaigns for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.<p>Position Objective</p><p>As an integral member of our Business Development/Contact Center Team, you will manage several outbound campaigns, foster customer relationships, and coordinate appointments for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact&nbsp; enhancing our customers' AutoNation experience.</p><p>We seek highly skilled and detail-oriented Outbound Customer Engagement Coordinators with a strong commitment to customer service and scheduling to join our dynamic team. In this role, you will play a pivotal part in ensuring the seamless and efficient scheduling of service appointments, through outbound campaign efforts, for our valued customers.</p><p>The Outbound Customer Engagement Coordinator role is vital in ensuring our customers receive timely communication regarding upcoming reservations, missed reservations, recalls, recommended services and promotions, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrives in a fast-paced environment, we want to hear from you!</p><p>Critical Success Behaviors</p><ul><li>Drive business for AutoNation by delivering a peerless customer experience by performing numerous outbound tasks (outbound calls, texts, emails) in a prompt, polite, professional manner, addressing inquiries and scheduling appointments efficiently and effectively.</li><li>Provide exceptional customer service by treating guests with courtesy and respect.</li><li>Express empathy with guest concerns and demonstrate excellent problem-solving skills.</li><li>Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.</li><li>Stay up to date with product knowledge and service offerings to empower customers with the correct information.</li></ul><ul><li>Work collaboratively with our Service Departments and internal partners to deliver a peerless customer experience.</li><li>Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.</li><li>Maintain a well-organized workstation and consistently utilize provided resources and tools.</li><li>Maintain Key Performance Indicator performance according to set performance standards.</li></ul><p>Qualifications</p><p><i>The ideal candidate would typically have:</i></p><ul><li>High School Diploma or Equivalent. (Associate degree preferred).</li><li>One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.</li><li>Knowledge of automotive services or industry experience is a plus.</li><li>Previous customer service experience, preferably in an outbound call center environment</li></ul><p><i>The ideal candidate must have:</i></p><ul><li>&nbsp;Track record of delivering outstanding customer service, particularly in roles related to outbound scheduling or appointment coordination.</li><li>Proficiency in reading, writing, and the comprehension of written instructions and information.</li><li>Proficiency in using computer systems, CRM/call center technology, and scheduling software.</li><li>Exceptional communication skills, both written and verbal.</li><li>Strong interpersonal skills.</li><li>Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.</li><li>Flexibility to work varying shifts, including weekends and evenings, as needed.</li><li>A collaborative team player with a deep commitment to delivering unparalleled service.</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Outbound Customer Engagement Coordinator

<p><strong>Operations Manager, Annuity New Business</strong></p><p><em>Position is located on our Montpelier, Vermont,&nbsp; or Addison, Texas, with a hybrid schedule&nbsp;</em></p><p><strong>Summary</strong></p><p>The Team Manager provides leadership to a team of Case Managers, Replacement Technicians and Policy Support personnel; in addition the Team Manager will partner with the team's distribution partners.&nbsp; &nbsp;The Team Manager must be committed to establishing and sustaining a strong, professional, and focused team engaged in a productive collaboration with the Team’s designated distribution partners.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage a team in order to provide our distribution partners the most efficient, productive, and satisfying annuity placement experience possible</li><li>Provide leadership in establishing and sustaining focus on winning the profitable business of our most successful distribution partners</li><li>Responsible for the client relationship with the team’s distribution partners, and serves as the primary point of contact for distribution leadership</li><li>Receiver and adjudicator of conflicts and appeals, except those strictly regarding an underwriting decision</li><li>Personnel management, including team and individual performance (goals, metrics, individual development plans, and general performance management) and individual workload management</li><li>Team management, including team workload and capacity management, and team performance and metrics (such as cycle time, placement rate, and persistency)</li><li>Responsible for collaboration across distribution and enterprise-wide teams</li></ul><p><strong>Job Requirements</strong></p><ul><li>Bachelor’s degree in related field</li><li>10 years of business experience in the life and annuity industry preferred; solid understanding of distribution, marketing, and operations required</li><li>Strong Command Skills (Leadership)</li><li>Effective at Motivating and Managing Vision &amp; Purpose</li><li>Exceptional Customer Focus, and a keen appreciation for the needs and interests of our distribution partners appropriate for the size of the cases addressed by the team</li><li>Demonstrated strength in Building Effective Teams and Developing Direct Reports and Others</li><li>Strong written and verbal communication skills and effectiveness in a collaborative work environment; must be able to meet established deadlines</li><li>Commitment to Continuous Improvement is essential</li><li>Ability to successfully pass a background check that may include fingerprinting</li></ul><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.&nbsp;</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6><h6>#LI-MG<br>#LI-Hybrid</h6>

Operations Team Manager, Annuity New Business

<strong>Job Requirements </strong><br><h2>What are the day-to-day responsibilities?</h2><ul><li>Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.</li><li>Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication.&nbsp;</li><li>Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.</li><li>Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.</li><li>Documenting work performed on each vehicle on the repair order.</li><li>Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.”&nbsp;</li><li>Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.</li><li>Providing an exceptional customer experience to drive loyalty</li></ul><h2>How will I know if I am successful?</h2><ul><li>The performance of a Skilled Technician is measured by achieving:</li><li>Targeted production</li><li>Targeted sales</li><li>Targeted Customer Satisfaction Index</li></ul><h2>What are the requirements for this job</h2><ul><li>High School diploma or equivalent</li><li>2+ years experience as an automotive technician</li><li>Automotive technical training (varies based on store needs)</li><li>Attention to detail</li><li>Organization and follow-up skills</li><li>Valid in-state driver’s license and have and maintain an acceptable, safe driving record</li></ul><h2>What are the opportunities for career growth?</h2><ul><li>Our Associates have many choices for career growth and development after success in a Service Technician role. &nbsp;Opportunities may include:</li><li>Master-Certified Technician</li><li>Service Advisor</li><li>Service Management</li></ul><br><br><br>

Foreign Automotive Technician

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p><p>Company Overview</p><p>AutoNation, Inc. is one of the largest automotive retailers in the United States. Founded in 1996 and headquartered in Fort Lauderdale, Florida, AutoNation is a Fortune 500 company and a prominent player in the automotive retail industry. Our primary focus is selling new and/or used vehicles and providing related services such as vehicle maintenance, repair, and financing.</p><p>Geography</p><p>Irving, TX</p><p>Position Objective</p><p>We seek a highly skilled and detail-oriented Service Appointment Coordinator/Contact Center Representative with a strong commitment to customer service and scheduling to join our dynamic team. In this role, you will play a pivotal role in ensuring the seamless and efficient scheduling of service appointments for our valued customers.</p><p>As an integral member of our Business Development/Contact Center team, you will manage incoming service inquiries, foster customer relationships, and coordinate appointments for AutoNation's service departments. This position represents an exceptional opportunity to make a meaningful impact on enhancing our customers' AutoNation experience.</p><p>The Service Appointment Coordinator/Contact Center Representative role is vital in ensuring our customers receive timely and convenient appointments, helping to maintain their vehicles in top condition. If you are an organized individual with excellent communication and customer service skills who thrives in a fast-paced environment, we want to hear from you!</p><p>Position Overview</p><p>The Service Appointment Coordinator/Contact Center Representative handles a high volume of inbound Service calls for multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.</p><p>Critical Success Behaviors</p><ul><li><p>Drive business for AutoNation by delivering a peerless customer experience by answering incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.</p></li><li><p>Provide exceptional customer service by treating guests with courtesy and respect.</p></li></ul><ul><li><p>Display resourcefulness and creativity in finding solutions or alternatives for customers, ensuring their satisfaction.</p></li><li><p>Work collaboratively with our Service Department and internal partners to deliver a peerless customer experience.</p></li><li><p>Express empathy with guest concerns and demonstrate excellent problem-solving skills.</p></li><li><p>Stay up to date with product knowledge and service offerings to empower customers with the correct information.</p></li><li><p>Thrive in a fast-paced high call volume environment while maintaining consistent quality performance.</p></li><li><p>Maintain a well-organized workstation and consistently utilize provided resources and tools.</p></li></ul><ul><li><p>Maintain Key Performance Indicator performance according to set performance standards.</p></li></ul><p>Qualifications</p><p><i>The ideal candidate would typically have:</i></p><ul><li><p>High School Diploma or Equivalent. (Associate degree preferred).</p></li><li><p>One year certificate from college or technical school, or three to six months related experience and/or training, or an equivalent combination of education and experience.</p></li><li><p>Knowledge of automotive services or industry experience is a plus.</p></li><li><p>Previous customer service experience, preferably in a call center environment.</p></li></ul><p>​<i>The ideal candidate must have:</i></p><ul><li><p>Track record of delivering outstanding customer service, particularly in roles related to scheduling or appointment coordination.</p></li><li><p>Proficiency in reading, writing, and the comprehension of written instructions and information.</p></li><li><p>Proficiency in using computer systems, CRM/call center technology, and scheduling software.</p></li><li><p>Exceptional communication skills, both written and verbal.</p></li><li><p>Strong interpersonal skills.</p></li><li><p>Outstanding organizational skills and the ability to manage multiple tasks with meticulous attention to detail.</p></li><li><p>Flexibility to work varying shifts, including weekends and evenings, as needed.</p></li><li><p>A collaborative team player with a deep commitment to delivering unparalleled service.</p></li></ul><p>Perks of working at the Service BDC Appointment Center:</p><ul><li><p>New Hire Welcome Package</p></li><li><p>Rewards and Recognition Program</p></li><li><p>Spacious breakroom with complimentary drinks and snacks</p></li><li><p>Monthly events including dress-up down days, breakfast/lunch, themed events</p></li><li><p>Birthday and Anniversary Recognition events</p></li></ul><p>Perks of AutoNation:</p><ul><li><p>Industry-leading benefits including Medical, Dental, and Vision</p></li><li><p>Retirement plan programs - 401k with Company Match and other financial services</p></li><li><p>Paid holidays and vacation time</p></li><li><p>Employee discount programs - Vehicles, Parts, and Service!</p></li></ul><p>Job Type</p><ul><li><p>Full-Time</p></li></ul><p>Compensation: $19.50/hr</p><p>Full-Time Benefits (Full-Time)</p><ul><li><p>Dental Insurance</p></li><li><p>Medical Insurance</p></li><li><p>Vision Insurance</p></li><li><p>Life Insurance</p></li><li><p>Flexible Spending Account</p></li><li><p>Employee Assistance Program</p></li><li><p>401(k) and 401(k) Matching</p></li><li><p>Paid Time Off After 6-months of employment</p></li><li><p>Career Advancement and Transfer Opportunities</p></li><li><p>Associate Discount Program</p></li><li><p>Referral Program (certain positions)</p></li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

Service Appointment Coordinator

<p>Director, Life New Business Operations</p><p><strong>Company Summary </strong></p><p>Come join one of America’s fastest growing insurance companies with a stable history of 175 years. At National Life Group (“NLG”), we offer a flexible work environment with opportunity for growth. As a mission-driven business, our promises are as important as the products we sell. We encourage our associates to live our values: <strong>Do Good. Be Good. Make Good. </strong></p><p>Our mission extends beyond the insurance and annuities policies that we sell. Our cause is also to make the world a better place through grants from our charitable foundation, paid time for our employees to volunteer, environmentally sustainable and healthy work sites, and events that promote the work of nonprofits in our own backyard.</p><p>We invite you to explore what we have to offer and to join our cause.</p><p><strong>Role Summary</strong></p><p>As the Director, Life NB Operations, you will lead a team to identify and implement business processes, tools and systems improvements. You will drive adoption of project and process improvement methodologies to deliver improvements in customer experience and operational costs.</p><p>Additionally, you will direct shared support services for new business processing, workforce management and be responsible for managing offshore relationships and operations.</p><p>Acting as the liaison with underwriting, BST, CAP team, sales, marketing, data analytics and legal/compliance, you will ensure Life NB Operations’ requirements are represented and documented across all NLG life new business functions.</p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Lead team to implement processes, procedures and technologies to support life new business processing. Liaise with key stakeholders across the company to ensure Life NB representation and to drive required business changes to improve customer experience and operational effectiveness</li><li>Deliver high-profile and/or complex projects and ensures delivery route is optimum – either within Life NB or as a portfolio project for CIG</li><li>Lead project planning, scheduling, controlling and reporting activities for Life NB projects. Ensures comprehensive project, quality, and risk plans are prepared and maintained and issues are actively managed through to their successful resolution</li><li>Deliver effective communication to all interested parties including stakeholders, sponsors and the executive team to support effective decision-making and manage the smooth and integrated delivery of Life NB projects</li><li>Identifies and manages risks and issues to ensure that critical problems are escalated at the earliest opportunity and mitigating actions are implemented, in line with change control processes</li><li>Identify, secure and manage project resources to achieve project and organizational objectives in line with the project plan, approved funding and within expected quality and timescales</li><li>Develop and maintain productivity and quality standards through audit and other review mechanisms to ensure policy, procedures, and objectives are carried out</li><li>Motivate and coach teams to meet service goals and increase productivity while driving down unit costs</li><li>Focus on employee development, succession and career planning through management, coaching and development</li><li>Understand system capabilities and gaps and partner with BST to participate in the process to improve and enhance existing technologies with solutions that meet business objectives as the company scales</li><li>Demonstrate a high level of understanding of NLG products and Life NB operational procedures to gather and analyze data in supporting the business; develop and validate business cases for major programs, prioritize program investments, and track delivery to business values outcomes as executed</li></ul><ul><li>This position is presently onsite/hybrid with the expectation of being in the office three days per week with current campus days being Tuesday, Wednesday and Thursday (subject to change with advance notification and manager discretion).&nbsp;&nbsp;</li></ul><p><strong>Minimum Qualifications </strong></p><ul><li>Bachelor’s degree in Business, Operations Management, or related field</li><li>10+ years of experience in Life/Annuity Operations, Financial Services or related fields</li><li>Strong organizational and project management skills</li><li>Analytical, process improvement and business case development skills</li><li>Strong leadership skills with experience managing diverse teams</li><li>Strong interpersonal and communication skills</li><li>Ability to function in a fast-paced environment with concurrent priorities</li><li>Demonstrate independent problem solving and decision-making ability</li><li>Ability to partner with and influence business and technical stakeholders</li><li>Ability to pass a background check</li></ul><p></p><p><strong>Preferred Qualifications </strong></p><ul><li>Project lead/analyst experience</li><li>Relevant industry certifications such as PMP and/or LOMA designations</li></ul><p><strong>Benefits</strong></p><ul><li>Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!</li></ul><p></p><h6>The base compensation range represents the low and high end of the range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees.</h6><h6>Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position.&nbsp; National Life offers a competitive total rewards package which includes: a 401(k) retirement plan match; medical, dental, and vision insurance; a company funded wellness account for director and below employees; 10 paid holidays; a generous paid time off plan (22 days of combined time-off for non-exempt employees and exempt employees have discretion in managing their time, including scheduling time off in the normal course of business, but in no event will exempt employees receive less sick time than required by state or local law); 6 weeks of paid parental leave; and 6 weeks of paid family leave after a year of full-time employment.</h6><h6>National Life is accepting applications for this role on an ongoing basis and the role remains open until filled. &nbsp;&nbsp;</h6><h6>National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.</h6><h6>National Life Group</h6><h6>1 National Life Dr</h6><h6>Montpelier, VT 05604</h6><h6>Social Media Policy&nbsp;</h6><h6>Site Disclosure and Privacy Policy&nbsp;</h6>

Director, Life New Business Operations & Projects

<p>AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.<br><br>So what do you say? Are you ready to be part of something big?</p>Love fixing cars but dislike the shop? Join our mobile mechanic team at RepairSmith! Enjoy a company provided van with state-of-the-art tools and all of the perks of being a full time employee while working independently. We offer car repair services at our customers' homes or offices. With no shop overhead, we are able to provide our Auto Mechanics top hourly pay PLUS a competitive bonus incentive plan. Enjoy our great benefits package (Company paid medical, dental, &amp; vision) and flexible four day work weeks, ten hour shifts. You have the ability to grow and advance your career through on-the-job training and also take advantage of our education reimbursement program to earn additional ASE certifications. RepairSmith is a fast-growing company and now is the right time to get in!<h2>WE WILL DEPEND ON THIS PERSON TO</h2><ul><li>Perform vehicle repairs within regular scope of work (excludes items such as steering rack, fuel tank, engine teardown)</li><li>Diagnose and assess any circumstance and situation, depending on scope of work, either perform repair or sublet repair to partner shops</li><li>Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease</li><li>Provide labor and time estimates for additional automotive repairs</li><li>Be part of a team that cares about customers and their cars</li><li>Work as part of a team to solve technical problems quickly and effectively</li><li>Performs other duties as requested by manager</li><li>Must be able to remain in a stationary position for 50% of the time</li><li>Must have the ability to lift up to 50 pounds</li></ul><h2>YOU SHOULD HAVE</h2><ul><li>Minimum of 5 years of recent professional automotive repair experience</li><li>ASE certifications and/or technical school are preferred</li><li>Knowledge in working and using repair shop software (AllData, Mitchell 1, etc)</li><li>Valid driver's license (clean background)</li><li>A desire to provide an extraordinary customer experience</li><li>Speaking and writing in English is required, Spanish is a plus</li><li>High school diploma or the equivalent</li></ul><h2>WORKING WITH US</h2><ul><li>Flexible Schedule: 4 days on, 3 days off every week!</li><li>Competitive pay (DOE)</li><li>Paid vacation time&nbsp;</li><li>Company paid employee medical, dental, and vision insurance&nbsp;</li><li>Access to state of the art tools and equipment (you do not bring your own)&nbsp;</li><li>Company branded vehicle provided</li><li>Work clothes (uniforms) and safety gear provided&nbsp;</li><li>Casual atmosphere and great people to work with</li></ul><p>DOT Prerequisites: &nbsp;Employment will be contingent upon the successful completion of all prerequisites required by the U.S. Department of Transportation (DOT) / Federal Motor Carrier Safety Administration (FMCSA) regulations, including a physical and medical certification. &nbsp; &nbsp;</p><h2>Exciting Benefits and Perks Await You:</h2><ul><li><p>Competitive compensation and 401k matching</p></li><li><p>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits</p></li><li><p>Exclusive RX Pet program offering discounts on medications</p></li><li><p>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</p></li><li><p>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</p></li><li><p>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</p></li></ul><p>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.</p>

29 Procurement / Operations Jobs in Plano, TX, USA