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<h4>Overview</h4>LMI seeks a Federal Property/Asset Management Subject Matter Expert to support a federal program management office in the National Capital Region. Join our team of collaborative self-starters focused on delivering practical and efficient solutions to help our client keep U.S. borders safe and facilitate trade and travel. As part of our high-performing team, you will augment our vital work to provide “eyes and ears” technology to protect our nation. This position requires the ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance use, and employment verifications; active U.S. Customs and Border Protection background investigation preferred. Please note that only U.S. citizens are eligible for a suitability determination. LMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. Established in 1961, LMI is a trusted third party to federal civilian, national security, and defense agencies, operating free of commercial and political bias. For nearly 60 years, LMI has worked with 40 government agencies. From the departments of Defense to Health and Human Services, LMI is honored to support the government's mission and people around the globe. We believe government can make a difference, and we seek talented, hardworking, mission-driven people who share that conviction.We offer a generous compensation package with excellent benefits that start the first day of employment. Flexible work schedules, telework opportunities, and tuition reimbursement are a few of our many work-life benefits available to our employees. Come join the organization consistently ranked as a top workplace!This position is located on-site in Washington, D.C.Some travel in support of client activities may be required. <h4>Responsibilities</h4>You will lead the LMI Asset Management team and guide the duties of LMI Local Property Officers (LPO) in direct support our for our client’s asset portfolios to ensure accountability for government property as it is acquired by the Border Patrol Program Management Office Directorate (PMOD), transferred to the field user organizations, and when required, screened for reutilization or disposal. You will work with technology diverse acquisition portfolios including mobile sensors; fixed sensors; command, control and communications; and subterranean technologies. As an integral part of the government asset acceptance process, you will reconcile support documentation and create asset records in the government financial/asset management database and review purchasing transactions for completeness as part of the acquisition process.&nbsp; You will develop plans and participate in semi-annual and annual inventories to support government accountability and to support annual financial statement audit activities as necessary.You will provide guidance for the development of policy and procedures for PMOD Asset Management.&nbsp; You will be the customer facing representative to the government Asset Manager to review and validate all asset requirements to contract deliverables and the Federal Acquisition Regulation (FAR).Other duties include:<ul><li>Identifying areas for asset management program improvement or innovation such as perpetual inventory, or cycle counting.</li><li>Determining innovative alternatives to sustain the accountability of government personal property within the purview of the Border Patrol PMOD.</li><li>Document the annual inventory process for use by those conducting the inventory.</li><li>Provide site-specific asset management support as when required to accelerate acceptance of assets in new site locations.</li><li>Monitor execution of the annual inventory plan in coordination with local field components.</li><li>Oversee entry of receipt and issue transactions into financial and asset management databases.</li><li>Create and maintain a Management Control Plan that identifies all asset management task assignments, start and completion dates, metrics and status.</li><li>Identify asset management risks to acquisition programs and for technology in the operations and sustainment lifecycle phase.</li><li>Support financial statement audits by providing property records and coordinating site visits.</li><li>Conduct periodic spot check audits for selected sites using property data extracts from financial and asset management databases.</li><li>Screen excess assets for reutilization, sales, or disposal within the Border Patrol, CBP, DHS and government-wide enterprises.</li></ul><h4>Qualifications</h4><ul><li>Ability to pass a government background investigation, including financial, criminal, residential, educational, foreign affiliation, prohibited substance abuse, and employment verifications; active U.S. Customs and Border Protection background investigation preferred. Please note that only U.S. citizens are eligible for a suitability determination.</li><li>7+ years of experience in a Government Property/Asset Management discipline and a Master’s degree in business, management, or a related discipline; or, 12+ years and a Bachelor’s degree.</li><li>Demonstrated knowledge and experience in the application of Federal Acquisition Regulation (FAR) Part 45 as it relates to the management of federal personal property from acquisition through disposal.</li><li>Proven/demonstrated knowledge of FAR Part 45 and the statutory requirements to sustain a compliant property management system.</li><li>Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint.</li><li>Experience with SAP and Maximo asset management system is highly desirable.</li><li>Ability to communicate clearly with a variety of stakeholders.</li><li>Ability to effectively solve problems.</li><li>Strong communication skills, both oral and written.</li><li>A true team player who maintains a positive attitude in a dynamic environment.</li></ul><h4> LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact <a href="mailto:accommodations@lmi.org" target="_blank">accommodations@lmi.org</a> Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? </h4>We can recommend jobs specifically for you!Click here to get started.

LMI Consulting, LLC

Federal Property/Asset Management Subject Matter Expert

$1,000 Sign-on Bonus!&nbsp;The Triage Coordinator will serve as a key member of the&nbsp;Emergency Service Team to provide the smooth coordination and delivery of crisis services.&nbsp;RESPONSIBILITIES:<ul><li>Triage phone calls and provide support and counseling to clients, families, and community referrals in need&nbsp;of ESP assistance and/or evaluations &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Assist clinicians in performing bed searches for clients awaiting placement for a higher level of care</li><li>Ability to navigate medical record system (Avatar) for each referral as a standard practice (Updating/adding clients, scanning of paper documents, adding Alerts, Service Addendums, and Final Dispositions</li><li>Provide information and referrals to phone contacts</li><li>Gather appropriate risk information and direct clients, families, and community members in accessing and utilizing supports</li><li>Consult with Director or Assistant Director regarding high risk cases and conflict resolution when deemed necessary</li><li>Assist in provision of follow-up treatment including the scheduling of follow-up emergency services appointments and completion of paperwork related to triage activity</li></ul>Available Schedules:Monday &amp; Friday 7am - 7pm; Wednesday overnight 7pm - 7am (36 hours)Friday, Saturday, Sunday 7am-7pm (36 hours)There is shift differential payment of an additional $3/hour for hours worked within the time periods below.<blockquote>· Weekdays: 8 p.m. to 8 a.m.· Weekends: 8 p.m. to 8 a.m. and 8 a.m. to 8 p.m.(All hours worked from Friday at 8 p.m. through Monday at 8 a.m.)</blockquote>Our health insurance becomes effective the 1st of the following month after date of hire.Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.<h4>Required Skills</h4><ul><li>Knowledge of systems involved with ESP services</li><li>Ability to establish and maintain productive relationships with outside agencies including hospitals, police, schools and insurance providers</li><li>Professional and therapeutic communicator while working with agitated or distressed clients</li></ul><h4>Required Experience</h4><ul><li>Bachelor's degree in a related field required</li><li>Minimum of one-year experience in a mental health setting working in a crisis intervention setting.</li></ul>

Aspire Health Alliance

Emergency Triage Coordinator

$1,000 Sign-on Bonus!&nbsp;The Triage Coordinator will serve as a key member of the&nbsp;Emergency Service Team to provide the smooth coordination and delivery of crisis services.&nbsp;RESPONSIBILITIES:&nbsp;<ul><li>Triage phone calls and provide support and counseling to clients, families, and community referrals in need&nbsp;of ESP assistance and/or evaluations &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</li><li>Assist clinicians in performing bed searches for clients awaiting placement for a higher level of care&nbsp;</li><li>Ability to navigate medical record system (Avatar) for each referral as a standard practice (Updating/adding clients, scanning of paper documents, adding Alerts, Service Addendums, and Final Dispositions&nbsp;</li><li>Provide information and referrals to phone contacts&nbsp;</li><li>Gather appropriate risk information and direct clients, families, and community members in accessing and utilizing supports&nbsp;</li><li>Consult with Director or Assistant Director regarding high risk cases and conflict resolution when deemed necessary&nbsp;</li><li>Assist in provision of follow-up treatment including the scheduling of follow-up emergency services appointments and completion of paperwork related to triage activity&nbsp; &nbsp;</li></ul>Available Schedules:Monday &amp; Friday 7am - 7pm; Wednesday overnight 7pm - 7am (36 hours)Friday, Saturday, Sunday 7am-7pm (36 hours)Hourly:&nbsp;$19.23&nbsp; &nbsp;There is shift differential payment of an additional $3/hour for hours worked within the time periods below.&nbsp;· Weekdays: 8 p.m. to 8 a.m.&nbsp;· Weekends: 8 p.m. to 8 a.m. and 8 a.m. to 8 p.m.&nbsp;(All hours worked from Friday at 8 p.m. through Monday at 8 a.m.)&nbsp; &nbsp;Our health insurance becomes effective the 1st of the following month after date of hire.&nbsp; &nbsp;Aspire Health Alliance is committed to and passionate about diversity, equity, and inclusion. &nbsp;We celebrate, support and promote diversity of thought, culture, and backgrounds.&nbsp; As an employer committed to equal opportunity, we base all employment decisions on each individual’s capabilities and qualifications, without regard to race, color, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, genetics, or any other protected characteristic.&nbsp; Aspire Health Alliance strives to fully reflect the clients and communities we serve and believes that a diversity of interests and cultures leads to a stronger and more innovative organization.&nbsp;<h4>Required Skills</h4><ul><li>Knowledge of systems involved with ESP services</li><li>Ability to establish and maintain productive relationships with outside agencies including hospitals, police, schools and insurance providers</li><li>Professional and therapeutic communicator while working with agitated or distressed clients</li></ul><h4>Required Experience</h4><ul><li>Bachelor's degree in a related field required</li><li>Minimum of one-year experience in a mental health setting working in a crisis intervention setting.</li></ul>

Job Title Health Education Coordinator/UKHC Requisition Number RE46664 Working Title Health Education Coordinator Department Name MG31I:IM-INFECTIOUS DISEASE Work Location Lexington, KY Grade Level 09 Salary Range $43,680-71,323/year Type of Position Staff Position Time Status Full-Time Required Education MA Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 3 yrs Required License/Registration/Certification None Physical Requirements On occasion, may lift objects up to 50 lbs. Shift Monday – Friday, Day Shift; 8:00am – 5:00pm (other days and hours as needed). Job Summary The Health Education Coordinator will serve as part of the multidisciplinary HIV care team to provide intensive prevention services for patients identified as high risk in order to provide education, promote safer risk behaviors, and contribute to the Bluegrass Care Clinic’s mission of providing quality services to over 1,800 HIV positive patients living in Central and Eastern Kentucky. This position will be primarily responsible for providing targeted rapid HIV testing and counseling for persons presenting at BCC unaware of their status, providing health education and risk reduction counseling for persons who are at high-risk for contracting or transmitting HIV and other STIs, and assisting with community outreach and supply distribution as appropriate. Experience working with those living with HIV or other vulnerable populations or bilingual in Spanish is preferred. This job is not currently eligible for remote work at this time. Skills / Knowledge / Abilities MS Windows, Excel, Access (or other database experience), Outlook. Written/oral communication, planning/organizing, continuous improvement, medical knowledge, teaching skill, collaboration, attention to detail, basic statistics, quantitative analysis, and computer skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Master’s degree in Health Education, Social Work, Social Services, Public Health, Epidemiology, Criminal Justice, or Human Development. Bilingual in Spanish preferred. Deadline to Apply 11/03/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Health Education Coordinator/UKHC

Job Title Patient Services Coordinator/UKHC Requisition Number RE47888 Working Title Patient Services Coordinator - KY Clinic South Department Name M6000:Pain Care Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: <a href="https://hr.uky.edu/employment/working-uk/equivalencies" target="_blank">https://hr.uky.edu/employment/working-uk/equivalencies</a> Required Related Experience 5 yrs Required License/Registration/Certification None Physical Requirements Sitting at computer workstation for extended periods. Repetitive motion. Shift Monday through Friday, 7:45am – 4:30pm. (40 hrs/wk) Job Summary This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls. The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred. Skills / Knowledge / Abilities MS Windows, EPIC, Telephone etiquette, customer service Does this position have supervisory responsibilities? No Preferred Education/Experience Prefer at least 6 months of customer service, medical office, or care coordination experience. Deadline to Apply 11/03/2024 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco &amp; Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Patient Services Coordinator/UKHC

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description Targeted Annual Pay Range: Minimum of $65000 to a maximum of $75000 BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA &amp; DOT regulations, and compliance. Primary Duties/Responsibilities: <ul><li>Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.</li><li>Coordinate communications (both internal and external) for all aspects of customer and technical service.</li><li>Analyze, plan and facilitate resolutions for customer service and technical issues.</li><li>Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA &amp; DOT regulations.</li><li>Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.</li><li>Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.</li><li>Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.</li><li>Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.</li><li>Other duties and responsibilities as assigned by Customer Excellence Manager.</li></ul> Qualifications Education/Experience/Background: <ul><li>Demonstrable experience in customer service/ fulfillment.</li><li>Experience of waste management and disposal.</li><li>High School diploma with minimum of 1 year experience in similar field.</li><li>Preferred degree or equivalent experience in science, mathematics, or business.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong customer relationship/ management skills.</li><li>Focus on meeting customers needs, offering the least complex and most efficient solution for ESS.</li><li>Technical knowledge of waste management and disposal preferred.</li><li>High attention to detail.</li><li>Highly organized and structured - able to follow a standard process.</li><li>Able to work collaboratively across different functions and to secure help from colleagues.</li><li>Strong verbal and written skills.</li></ul> Required Certification/Licenses/Training: <ul><li>Veolia training as required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Technical Customer Advisor- Strategic Partner Accounts

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA &amp; DOT regulations, and compliance. Primary Duties/Responsibilities: <ul><li>Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.</li><li>Coordinate communications (both internal and external) for all aspects of customer and technical service.</li><li>Analyze, plan and facilitate resolutions for customer service and technical issues.</li><li>Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA &amp; DOT regulations.</li><li>Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.</li><li>Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.</li><li>Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.</li><li>Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.</li><li>Other duties and responsibilities as assigned by Customer Excellence Manager.</li></ul> Qualifications Education/Experience/Background: <ul><li>Demonstrable experience in customer service/ fulfillment.</li><li>Experience of waste management and disposal.</li><li>High School diploma with minimum of 1 year experience in similar field.</li><li>Preferred degree or equivalent experience in science, mathematics, or business.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong customer relationship/ management skills.</li><li>Focus on meeting customers needs, offering the least complex and most efficient solution for ESS.</li><li>Technical knowledge of waste management and disposal preferred.</li><li>High attention to detail.</li><li>Highly organized and structured - able to follow a standard process.</li><li>Able to work collaboratively across different functions and to secure help from colleagues.</li><li>Strong verbal and written skills.</li></ul> Required Certification/Licenses/Training: <ul><li>Veolia training as required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Job Location

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a> Job Description BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: Strategically lead and manage the customer fulfillment process. Manage the customer experience by coordinating all aspects of the customer service cycle. Provide technical support to customers and Veolia teams, providing guidance in chemical grouping, disposal options, approvals, RCRA &amp; DOT regulations, and compliance. Primary Duties/Responsibilities: <ul><li>Own the customer service experience. Be the primary point of contact for customers within assigned branch territories. Engage multiple internal teams across branches to provide an excellent customer experience by coordinating and leading the customer service cycle.</li><li>Coordinate communications (both internal and external) for all aspects of customer and technical service.</li><li>Analyze, plan and facilitate resolutions for customer service and technical issues.</li><li>Create new Waste Information Profiles (WIPs) ensuring compliance in accordance with RCRA &amp; DOT regulations.</li><li>Manage the waste approval process both with internal and 3rd party TSDFs, determining the most cost-effective methods that comply with customer approved facilities and technologies.</li><li>Manage the creation of jobs and tickets for customer service requests. Create detailed work orders to ensure accurate job understanding of operations teams.</li><li>Oversee post-shipment processes including review of job information. Verify WIPs and approvals and resolve any issues and discrepancies to ensure TSDF acceptance and impact to invoicing.</li><li>Collaborate and coordinate with team members to manage all other incoming customer requests, including support for quoting new service categories and working will billing team on customer invoicing process.</li><li>Other duties and responsibilities as assigned by Customer Excellence Manager.</li></ul> Qualifications Education/Experience/Background: <ul><li>Demonstrable experience in customer service/ fulfillment.</li><li>Experience of waste management and disposal.</li><li>High School diploma with minimum of 1 year experience in similar field.</li><li>Preferred degree or equivalent experience in science, mathematics, or business.</li></ul> Knowledge/Skills/Abilities: <ul><li>Strong customer relationship/ management skills.</li><li>Focus on meeting customers needs, offering the least complex and most efficient solution for ESS.</li><li>Technical knowledge of waste management and disposal preferred.</li><li>High attention to detail.</li><li>Highly organized and structured - able to follow a standard process.</li><li>Able to work collaboratively across different functions and to secure help from colleagues.</li><li>Strong verbal and written skills.</li></ul> Required Certification/Licenses/Training: <ul><li>Veolia training as required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Job Location

Company Description About Veolia North America A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website <a href="http://www.veolianorthamerica.com" target="_blank">www.veolianorthamerica.com</a>. Job Description Pay Rate: $80000 to $88000 per year. BENEFITS Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Position Purpose: The Supervisor of Customer Service, New York is responsible for the overall environment of the customer service office(s), walk-in payment center(s) and field service operations for the New York Municipal Water Division of Veolia. The role will provide supervision to the New York Customer Service Leader and CSRs. This spans across the call center, collections, billing, revenue integrity, and backoffice/field work. The Supervisor oversees the daily assignments bargaining unit employees in the New York - West Nyack Office, assuring that all activities are performed in an efficient and professional manner, in order to maintain set metrics and key performance indicators tracked by the Director of Customer Service and Metering. This role will also support the customer operations in other geographies that are a part of the New York division and serve as a resource divisionally in both customer service office and field functions, as needed. The incumbent is responsible for providing an enhanced customer experience by meeting targeted call center, backoffice, revenue integrity, collections and field service metrics for approximately 127,000 customers. Provides daily direction and communication to employees so customer inquiries, field orders, regulatory complaints, and INCOME controls are all handled in a timely, efficient and knowledgeable manner. Primary Duties/Responsibilities: The day-to-day operations include, but are not limited to the following: <ul><li>Managing customer expectations to continuously improve Customer Satisfaction Surveys as well as reduce regulatory complaints.</li><li>Maintain adequate call center, backoffice, revenue, collection and field service metrics as directed by the Manager(s) or Director of Customer Operations</li><li>Scheduling and supervising daily collection and service field work and scheduling monthly field visits to determine if collection staff are following all safety standards, as well as, optimally routing their routes and completing work.</li><li>Manage call escalations for customers at every level, basically serve as the first point of contact at the management level.</li><li>Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or over the phone.</li><li>Manage all daily / weekly / monthly INCOME controls for auditing purposes.</li><li>Working closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.</li><li>Cover the Customer Service Department and/or Metering Department in NY and/or Westchester offices or divisionally as needed in any of the NY division office locations.</li><li>As requested, manage other initiatives such as, but not limited to, CC&amp;B Upgrades, Web Upgrades, or other special projects at the direction of the Director of Customer Service &amp; Metering.</li></ul> Managing the Call Center and Walk in Office: <ul><li>Responsible for ensuring customers are being responded to in a quick, and efficient manner by staff.</li><li>Scheduling daily workloads to meet demands on the phones, and backoffice exceptions</li><li>Responsible for managing the cash collection process in the office to meet all auditing concerns as well as timely deposits of cash and checks.</li><li>Diligently respond to customer escalations in a professional and respectful manner whether over the phone or at the front counter.</li><li>Ensure staff have adequate supplies and tools to perform their daily workload.</li><li>Perform call monitoring and provide feedback to staff for improvement</li><li>Develop a friendly office environment and atmosphere to improve productivity of staff by providing staff with awards, and incentives.</li><li>Update the phone system as needed with emergency main break information, updates on discolored water or main breaks.</li></ul> Managing Regulatory and Customer Complaints: <ul><li>Ensure that all regulatory complaints are responded to in an efficient manner with a resolution that follows NYS Public Service Commission guidelines and satisfies the customer to the best of our ability.</li><li>Work with the regulator to settle cases, come to agreements with customers, and attend informal hearings with the regulator.</li><li>Work with customers on a case-by-case basis to come to an agreement or understanding of their issue and resolution of that issue.</li></ul> Managing Collections &amp; Field Service: <ul><li>Work closely with staff to provide them feedback on the top collection candidates for termination of service.</li><li>Closely work with the Manager and/or Director of Customer Service to develop strategies and plans for collection activities such as additional phone calls, and letter campaigns.</li><li>Keep close financial benchmarks to track accounts receivables.</li><li>Work closely to monitor and review write off reports as well as Penn Credit reports for accuracy.</li><li>Handles processing of all bankruptcy accounts.</li><li>Monthly review and resolution of all customer disputes by working with the meter department on collecting meter test results and providing that information to customers.</li><li>Daily/Weekly/Monthly review and assignment of field service work routing, ensuring customer expectations/appointments are met, including providing support to meter department staff in office and in the field to ensure work completion rates.</li></ul> Managing Revenue Integrity and Non-Revenue Water Initiative: <ul><li>Review accounts requesting leak adjustments to make determinations and discuss cases with customers, and areas for future improvements.</li><li>Review and monitor "pending bills" in the billing system to make sure bills are being generated timely.</li><li>Process all back-office work timely and avoid estimating bills due to field work (i.e. meter change outs, radio device change outs).</li><li>Monthly review of Top 200 users to make sure billing on time.</li><li>Work closely with metering on Strategic Meter initiative to update the billing system in a timely manner.</li><li>Work closely with the Planning and Metering Department to ensure all new properties are receiving bills in a timely manner.</li><li>Test new rates in the billing system and assist the rates department with monitoring surcharges.</li><li>Ensure staff review and work with the metering department on the zero consumption, vacant properties with consumption and consecutive estimate reports.</li><li>Managing bill segment "to do's" in the billing system to make sure staff are working them timely.</li></ul> Other Responsibilities: <ul><li>Comply with all INCOME, regulatory and tariff processes and procedures.</li><li>Assist the Manager(s) of Customer Operations, Manager of Metering and Supervisor of Metering, with ongoing divisional projects for improving the customer experience (i.e. CC&amp;B Upgrades, Web Upgrades, etc).</li><li>Work closely with Local Union Officials and unit bargaining employees for discipline and disputes.</li></ul> Qualifications Education/Experience/Background: <ul><li>Bachelor's Degree or 5 years of experience of experience managing a team.</li><li>Minimum of 5 years of experience in Call Center Management and/or billing, collections and metering operations preferably in Regulated Utility.</li><li>Direct supervision of union workforce experience.</li></ul> Knowledge/Skills/Abilities: <ul><li>Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.</li><li>Significant technical expertise and experience required as it relates to internal control structure, policies, procedures and compliance.</li><li>Knowledge of cash management operations &amp; field service/metering operations.</li><li>Leadership qualities needed to motivate and direct staff.</li><li>Ability to multitask, handling multiple deadlines and projects.</li><li>Strong oral, written, and interpersonal skills.</li><li>Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.</li><li>Familiarity with computer applications i.e. Excel, Word, CC&amp;B, Mobile Workforce Management, Infor, PeopleSoft, and Google applications etc.</li><li>Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.</li><li>Knowledge of calls centers, IVR &amp; ACD systems, recording systems, and NYS Regulations, credit and collection laws, public service law.</li><li>Budgeting for customer service operations.</li></ul> Required Certification/Licenses/Training: <ul><li>Valid Driver's License is required.</li></ul> Additional Information We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Job Location

737 Project Management / Professional Services Jobs