field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Senior Program Manager US-VA-Arlington Job ID: 2025-2408 Type: Regular Full-Time # of Openings: 1 Category: Project and Program Management Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Senior Program Manager to join our team! In this role, you will manage end to end deployment of complex technology modernization program with a wide range of initiatives and workstreams. You will translate strategic ideas into executable plans and be accountable for delivery. Additionally, you will partner with business and program leads to ensure alignment to business goals and communicate technical strategy. This role will generate and maintain program plans/roadmaps that include current year key initiatives and outyear strategic goals. You will deliver strategic outcomes by directing and scaling engineering efforts across functional teams and negotiating complex technical decisions and priorities. As a Senior Program Manager, you will implement program governance to manage risks, issues, and dependencies, control program financials, understand resource allocation (both ARC and vendor partner) and available capacity, and manage change. You will also provide thought leadership to communicate program plans/roadmaps, delivery progress, risks/issues, program financials, interdependency progress, priority changes and other aspects of the program to executives and peers. Responsibilities <ol><li>Define the program using a results-oriented approach so that program leads, team members, and business counterparts focus on key initiatives and drive program execution to deliver expected outcomes.</li><li>Serve as a key point of contact for stakeholders, ensuring clear and effective communication throughout the project lifecycle. Establish effective and transparent communication channels at all levels of the organization to enhance operational efficiency and delivery outcomes. Ensure there is uniformity in planning outcomes, reporting, governance, and escalation processes. Increase awareness of interdependencies and risks, and ensure priorities are aligned.</li><li>Drive the creation of the program's plans/roadmaps for the current year and outyears. Promote the program plan/roadmap. Track progress and revise when changes are approved or necessary. Provide insight and recommendations to drive continuous improvement and share lessons learned.</li><li>Develop, implement, and maintain program governance frameworks to ensure consistent and predictable project execution. Create or recommend best practices to improve delivery efforts, manage costs, achieve expected goals, or build understanding across the program.</li><li>Manage program financials and scope, including forecasts, resource allocation, budget estimates and other aspects to have a holistic view of program costs and available budget and capacity. Incorporate change management to understand impacts to the budget and resources (both vendor and ARC) and realign the forecast accordingly.</li><li>Mentor and coach program managers and team members. Foster a collaborative and high performing team culture. Guide team members to ensure project success and encourage growth opportunities.</li></ol> Qualifications <ul><li>Bachelor’s degree with preference for a degree in a technical field; equivalent experience considered</li><li>7 years of experience in project and program management, preferably within an enterprise technology organization.</li><li>5+ years of IT project related experience preferred, including programs following traditional, scrum, and scaled agile management approaches.</li><li>PMP certification preferred.</li><li>Competency with Atlassian tools (i.e., Confluence/Jira) and Microsoft Project.</li><li>Proven track record of successfully managing large-scale technology implementations is a must.</li><li>Strong knowledge of program management methodologies.</li><li>Excellent communication, presentation and negotiation skills.</li><li>Ability to coordinate multiple stakeholders, manage competing priorities, and drive projects to completion.</li><li>Passion for execution, intellectual curiosity, and overall collaboration.</li><li>Strong analytical capabilities to create and monitor metrics, proactively identify and mitigate risks.</li><li>Ability to negotiate and influence without authority.</li><li>Ability to examine complex problems develop effective solutions and gain buy-in from stakeholders and teams.</li></ul> PI269636305

Senior Program Manager

Senior Data Product Analyst US-VA-Arlington Job ID: 2025-2405 Type: Regular Full-Time # of Openings: 1 Category: Data Science and Analytics Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Senior Data Product Analyst to join our team! In this role, you will provide ARC Data Product team with analytics, reporting and data visualizations to enhance the team’s understanding of airline and agency data. You'll partner and consult with internal teams to understand performance drivers and develop reporting solutions that enable teams to make informed decisions and take appropriate action. You will be responsible for creating and maintaining internal dashboards to track data completeness, customer/internal KPIs and provide product team with actionable insights for customer outreach. Aditionally, you will collaborate with the Sales Engineers from the Customer Engagement team to distribute data insights in a digestible and information-rich way for strategic contract negotiations. You will be expected to solve ambiguous business problems through exploratory data analysis and provide team with insights and recommendations. And, perform ad-hoc data analysis as required to assist internal and external stakeholder data inquiries. Responsibilities <ol><li>Work hands-on in the data, using SQL, Tableau, Salesforce, and other tools to extract, analyze, and visualize data and create insights.</li><li>Build and implement reporting tools and ad hoc analysis to pull out relevant data, provide reporting, and evaluate metrics to direct teams direction.</li><li>Provide insight into data completeness and availability through metric creation, reporting and analysis via tools such as Salesforce, Tableau and Excel.</li><li>Act as a key partner and collaborate closely with Customer Engagement and other product teams to provide data and key insights needed to make critical decisions and drive contract negotiations.</li><li>Analyze data, report on key metrics, and provide recommendations to direct team performance and action for sprint planning.</li><li>Interact directly with Customers on data questions through gaining a deep understanding of ARC Corporate Intelligence product and customer use cases. </li></ol> Qualifications <ul><li>Bachelor’s degree preferred; equivalent experience considered</li><li>5+ years experience in similar role</li><li>Extensive Knowledge of SQL required</li><li>Fundamental knowledge of data science principles required</li><li>Proficiency with Excel and BI tools required; experience with Tableau preferred</li><li>Experience with R, Python and other programming languages highly preferred</li><li>Knowledge in Salesforce preferred</li><li>Experience with Snowflake preferred</li></ul> PI269636367

Senior Data Product Analyst

Description:We are committed to supporting at risk children and families by providing them with tools and resources to help prevent children from experiencing child abuse, neglect and abandonment. We are a Christian agency that believes in living our mission: “to provide Christ-centered care and support to children and families in need.” In response to this community-wide challenge, Presbyterian Children's Homes and Services (PCHAS), provides 14 programs and services in 28 locations in Texas, Missouri and Louisiana. In all of our programs, we seek to provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency's commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client. Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee's contribution). Status: Non-exempt Working Conditions: Works a structured, regular work week as directed in an office setting. Must be proficient with the use of all office equipment and technology. Must be proficient with all Microsoft software, Outlook, word, excel and PowerPoint. This position will require physical demands such as climbing, standing, stooping, or typing. Must be able to lift up to 50lbs. Must be able to hear and see so that professional communication and the ability to maneuver through the office with ease can be done. Must be able to work extended hours when necessary, or occasional evenings or weekends in order to meet assigned deadlines. Position Summary: The position will coordinate training events, office functions and address facility and office supply needs for the St. Louis office. Must have the ability to work independently on assigned duties and be deadline focused. Essential Job Functions<ul><li>Answer telephone in a professional manner and deliver clear, concise messages to appropriate office personnel, including telephone number, name of caller, time, date, message, etc.</li><li>Greet visitors in a friendly and professional manner and help them find their destination while maintaining building security.</li><li>Sort and distribute mail and packages as soon as delivered. Affix postage to outgoing mail and deliver to designated mail box before the end of each work day.</li><li>Schedule use of agency vehicles; keep track of mileage. Maintain records of oil change service and other vehicle maintenance needs.</li><li>As requested, accurately type correspondence, memos, reports, agendas and other materials by way of electronic or written draft. Proofread carefully and meet applicable deadlines. Maintain copies of all such materials. </li><li>Maintain calendar of all conference rooms by scheduling meetings as rooms are requested. </li><li>Prepare smaller bulk mailings for the Development office. Assist the St. Louis Development Officer with the annual development luncheon and the annual angel tree collection. </li><li>Be willing to cross-train in the duties of other support personnel to ensure the smooth flow of daily operations.</li><li>Oversees the purchase of the St Louis office supply needs. </li><li>Responsible for the security, distribution and return of the St. Louis office access fobs and keys.</li><li>Manages closed client files ensuring their security, accessibility, and destruction according to agency Retention schedules and policies. Supports the Director of Risk Management to support record requests.</li><li>Maintains storage area in an organized and orderly fashion.</li><li>Plans and coordinates agency meetings and events that are hosted by the St. Louis office</li><li>Work with employee files and assist the Human Resources Department with various HR tasks. </li><li>Assist with Board meeting preparation as required when hosted in the St. Louis office. (Evening and Saturday morning work will be required).</li></ul>Requirements:Must have a High School diploma with at least 5 years of Administrative Support experience preferred. Must be well organized, self-directed and have the ability to meet deadlines. Exhibit a strong proficiency in the use of Microsoft Office software. Excellent, interpersonal, team building and decision-making skills. Must be comfortable in a leadership and team-player roles. Professional appearance and demeanor is required. Other Requirements:Must hold a valid driver's license, have and maintain a risk-free driving record. Must be willing to undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and childcare/elder care disqualification list screenings. As requested, must submit fingerprints for review by the state of your employment and Federal Bureau of Investigation (FBI). Must undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease. Christian Commitment:Presbyterian Children's Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients' strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God. PI269643218

Administrative Support Specialist III

Software Quality Engineer IV (Mainframe) US-VA-Arlington Job ID: 2025-2400 Type: Regular Full-Time # of Openings: 1 Category: Technology Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Software Quality Engineer IV to join our team! In this role, you will be responsible for leading quality engineering strategy and execution across multiple software projects. This role reviews quality standards, tools, methodologies, processes, and practices across the product portfolio and offers expertise and guidance on continuous improvement based on industry best practices. You will be partners with business and technical subject matter experts to understand key requirements of business capabilities and establish standardization of quality practices. Additionally, this position leads the design and development of broader level initiatives to enhance efficiency and scalability across the organization. As a Software Quality Engineer IV, you will work closely with cross-functional teams and collaborates with software development, product management and operations to deliver value to our customers. Responsibilities <ol><li>Provide expert level guidance and technical leadership on standards and best practices across the quality engineering discipline. Acts as a subject matter expert across ARC’s portfolio of products, technology and datasets and how they are connected. Provide guidance to delivery teams on a right sized approach on scope to quickly deliver value.</li><li>Partners with Product Owners, Business SME’s and Engineering leads to analyze business needs and clearly articulate quality approaches which reduce risks. Ensure the overall delivery strategy is aligned with and anticipates the business needs to drive acceleration of ARC Product development.</li><li>Lead quality strategy across the product portfolio for multiple concurrent high visibility efforts working in both onshore and offshore delivery models. Summarize and effectively communicate progress on quality initiatives to business, project stakeholders and senior leadership.</li><li>Stay up to date with latest automation tools and strategies, emerging technology, trends and best practices. Lead the quality engineering competency in understanding current standards, developing new tools, datasets and process improvements which provide business products with increased efficiency, maintainability, flexibility and agility.</li><li>Review test case documentation, automation scripts and training / talent development materials across all products; leads quality team in continuously improving and updating quality content.</li></ol> Qualifications <ul><li>Bachelor’s Degree in Computer Science, Engineering or Math; Master’s Degree preferred; or equivalent working experience. </li><li>At least 15 years of experience as a Software Quality Engineer with 7+ years in a leadership role.</li><li>7+ years working developing automated frameworks, performance testing, and metrics.</li><li>7+ years with Agile, Scrum, DevOps, and Continuous Integration and Continuous Delivery.</li><li>Knowledge of TSO navigation and commands, JCL/PROCs/Symbolics/Overrides, IBM utilities including IDCAMS, IEBGENER, VSAM files, VA&amp;, and/or job abend research.</li><li>Expert knowledge of quality assurance methodologies and automated testing tools. E.g., Selenium, Cypress, Playwright</li><li>Experience setting up a TCoE or equivalent; defining, prioritizing, communicating, and fostering adoption of best practices</li><li>Experience in test case management tooling and administration.</li><li>Experience in Data verification and reports testing</li><li>Experience testing in a Cloud environment, preferably AWS.</li><li>Experience with programming; coding in Java/Python, JavaScript or Ruby</li><li>Advanced knowledge of databases/SQL and writing highly complex queries.</li><li>Ability to discover and define functional requirements and to transform them into technical requirements and solution definition.</li><li>Experience leading multiple teams using both onshore / offshore models to mentor and guide multiple-disciplined (full stack) technical teams.</li><li>Excellent communication skills (verbal and written) and ability to communicate with internal and external customers and all levels of management, including communicating technical information to non-technical audiences.</li><li>Excellent problem-solving skills and providing process improvements.</li><li>Strong sense of ownership and drive high results.</li></ul>PM21 PI269636495

Software Quality Engineer IV (Mainframe)

Fraud Analyst US-VA-Arlington Job ID: 2025-2406 Type: Regular Full-Time # of Openings: 1 Category: Legal Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Fraud Analyst to join our team! In this role, you will apply standard operating procedures (SOPs) to monitor daily transactions, ensuring ARC customers use ARC systems and tools in compliance with the Agent Reporting Agreement (ARA), Industry Agent Handbook (IAR), and Carrier Services Agreement (CSA). You will utilize ARC’s monitoring tools—including Form of Payment review, ARC Pay daily checks, and the Early Warning Tool—to identify high-risk transactions. You'll be expected to maintain expertise in card-not-present transaction acceptance rules, with a focus on merchant risk management and compliance. Additionally, you will oversee risk monitoring to detect payment fraud, merchant risk, manipulation, and other trends that could result in financial losses for ARC and its stakeholders. This role provides support and serves as a backup for team members across the department. You will develop and implement case-specific processes to: identify, analyze, and research financial, transactional, and statistical data. As well as conduct on-site or telephonic fact-finding interviews/audits to recommend actions that mitigate financial risk for ARC travel agents, airlines, and ARC’s merchant account. As a Fraud Analyst, you will collaborate with team members, sharing insights on fraud scenarios and emerging risks to enhance awareness and strengthen ARC’s settlement system security. Responsibilities <ol><li>Review daily ticketing data using monitoring tools, including Form of Payment, Early Warning Tool, ARC Pay Daily Report, Memo Manager, IAR, Thomson Reuters CLEAR and other resources. Analyze transactions with applications such as TAMIS, Jasper, Memo Manager, DRS, and external databases to assess risk and take appropriate action per SOPs. Support Machine Learning advancements related to card-specific fraud detection.</li><li>Create new risk review processes and maintain existing processes; incorporating the latest data to improve decision-making and fraud prevention.</li><li>Serve as a backup to leadership and the Senior Risk Analyst, including testifying in criminal or civil trials as a "custodian of record" on behalf of ARC.</li><li>Monitor real-time risk queues and analyze high-risk transactions across the business portfolio and take timely action to mitigate potential financial losses.</li><li>Ensure compliance with Service Level Agreements (SLAs). Meet or exceed established SLAs for resolving queued cases to minimize revenue losses and ensure efficient risk management.</li><li>Communicate and collaborate effectively by engaging with customers, banks, and suppliers via phone, email, and CRM systems. Execute standard SQL database queries to retrieve data and generate reports. Identify and escalate fraud/weight abnormalities, technical issues, and system bugs as needed.</li></ol> Qualifications <ul><li>Bachelor's degree in business administration, Criminal Justice or related field.</li><li>3-4 years of experience in fraud prevention experience in the travel or financial industries is preferred, with a background in customer service.</li><li>Flexible in responding to changing work requirements, with strong critical thinking and data-driven decision-making.</li><li>Proven ability to analyze and manipulate large transactional datasets to support auditing, statistical sampling and risk assessment.</li><li>Comprehensive understanding of industry transactional data with the ability to conduct thorough audits.</li><li>Excellent verbal and written communication skills, with strong planning, time management, and self-management abilities. Strong skills in Microsoft Excel, Salesforce (CRM), Tableau, SQL or similar Business Intelligence programs to develop and manage complex databases, retrieve data and product reports.</li></ul> PI269636325

Fraud Analyst

Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Today, through the No Kid Hungry campaign, Share Our Strength is ending childhood hunger in America by ensuring all children get the healthy food they need. No child should go hungry in America – we're on our way to making that a reality and we want you to join us. We're bold, creative, always open to new ideas, and 100% dedicated to our mission. If that sounds like you, we'd like you to consider becoming part of our team.
The Senior Research Manager is responsible for developing, managing, and conducting research and evaluation projects to support Share Our Strength's programmatic and policy priorities. In the short term, research will primarily focus on understanding the implementation and impact of the new USDA Summer Nutrition for Kids (SUN) Programs.
To this end, the Senior Research Manager will collect, synthesize, and articulate opportunities to improve program access and experience. Additionally, the Senior Research Manager will create resources to summarize existing research and help our program partners and external stakeholders understand the implications of it on their work.
The Senior Manager will also support other teams with answering research and data questions or supporting their research needs. The Senior Research Manager will support the team's efforts to develop and cultivate relationships with external researchers to partner on joint research and identify opportunities to make external research more actionable to the field.
In the future, the Senior Research Manager will lead in identifying third-party research projects, selecting researchers and managing these studies, and disseminating with internal and external audiences. In carrying out all of the above job responsibilities, the Senior Research Manager will support and center Equity, Diversity, and Inclusion, including but not limited to: creating opportunities to incorporate diverse perspectives, considering populations experiencing greater inequities, and implementing equitable and inclusive approaches in research.
This position is preferably based in Washington, DC (Hybrid-2 days per week), but could be fully remote for the right candidate living outside of the DC area 30 miles or more. 
The position offers a salary range of $81k-$87k. Exact compensation within the stated salary range may vary based on skills, experience, internal equity, and geographical location.
DUTIES AND RESPONSIBILITIES:
<ul>
 <li>Develop tools and methods to gather and synthesize learnings on implementation of program strategies, to identify successes and opportunities for future improvements.</li>
 <li>Develop and administer surveys.</li>
 <li>Create research summaries and resources for stakeholders, and disseminate evidence through various channels, translating complex issues to non-research audiences.</li>
 <li>Review existing research and data sources to keep abreast of current evidence and data. Explain or articulate research evidence or program data to inform strategy and help internal teams (Communications, Funder Support, State Campaigns, or Advocacy teams) know how to use the research and apply the learnings to their work.</li>
 <li>Manage third-party research initiatives and disseminate findings to develop strategy, inform program and policy implementation, and/or demonstrate impact.</li>
 <li>Support and cultivate relationships with researchers focused on similar or related programs.</li>
 <li>Partner with colleagues to support Share Our Strength's work to be a diverse and inclusive organization, and ensuring this value is embedded in the organization and throughout our work.</li>
 <li>Less than 10% travel.</li>
</ul>
QUALIFICATIONS:
<ul>
 <li>Master's degree required, in Public Health, Public Policy or a related field, with a focus on social science research and evaluation preferred.</li>
 <li>5-8 years of related work experience.</li>
 <li>Demonstrated experience in applied research and evaluation design, execution, or oversight.</li>
 <li>Demonstrated experience gathering, analyzing, and synthesizing qualitative and/or quantitative data for applied purposes. Experience with Excel, SPSS Statistics, Atlas.ti, Condens, or other analytical platforms. Experience with survey platforms a plus.</li>
 <li>Demonstrated experience articulating and disseminating research to influence policy and/or program recommendations, including tailoring communication approaches to the audience.</li>
 <li>Experience managing vendors or consultants.</li>
 <li>Experience, interest, and commitment to centering equity, diversity, and inclusion in carrying out job responsibilities.</li>
 <li>Interest in anti-hunger and anti-poverty issues.</li>
</ul>
COMPREHENSIVE BENEFIT PLAN: 
We offer a comprehensive benefits plan which currently includes, but is not limited to, health insurance, dental insurance, vision insurance, retirement, wellness benefits, and paid time off (vacation leave, sick leave, personal leave, holiday, parental leave, bereavement leave, military leave, and jury duty leave).
DIVERSITY:
At Share Our Strength, we value an individual's diversity of backgrounds, experiences, ideas and perspectives. A hallmark of our history, culture and values has been the organization's desire to bring together motivated, intelligent, and talented people to work together to find and implement solutions to end hunger and poverty in the U.S. and abroad. We each come to Share Our Strength with a unique background, but together we form a team that yields amazing results. This shared value of encouraging and embracing diversity in our organization fosters a workplace and culture that is highlighted for its innovation, open expression of ideas, and collaboration. With a strong shared commitment to the organization's mission, and a unique blend of individual strengths, we are all working toward ensuring that every individual can live a healthy and productive life.
 PI269643634

Senior Research Manager

Head of Agency Relationships US-VA-Arlington Job ID: 2025-2410 Type: Regular Full-Time # of Openings: 1 Category: Customer Operations and Support Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.Do you have deep and trusted relationships with the travel agency community spanning OTAs, TMCs, Leisure, Consolidator, Cruise, and supporting trade associations? Do you enjoy partnering with agencies to develop strategies that increase profits and deliver an improved customer experience? Do you have a passion for ensuring agencies remain a vital part of air travel distribution?ARC is looking for a Director, Agency Relationships. This leader will have full ownership and accountability for the totality of ARC’s agency relationships. This leader will focus on developing and delivering on strategies and programs that support a robust and thriving agency community, with broad utilization of ARC’s agency-focused Distribution, Financial Services, and Global Data products and services.You will be an integral member of ARC’s Commercial leadership team, with responsibility for building and developing a high-performing agency sales and relationship management organization. Acting as a change agent that fosters innovation, you will develop new strategic perspectives and bring out-of-the-box thinking to inform ARC’s product, service and risk management roadmap. We are seeking a passionate sales and relationship management leader who has a proven track record of developing and nurturing trusted relationships with agency executives, is an effective influencer, has a strong understanding of distribution, data and analytics trends, and is proactive in how they approach customers and value creation. Preference for someone with direct experience in the travel or hospitality sectors, whether with a supplier, agency, travel tech, financial services, travel data and analytics, and/or the software sector with experience in travel. Responsibilities <ol><li>Value Creation: In collaboration with Product and Service leaders, develop the strategies for and lead efforts to grow revenue with agencies via the delivery of ARC’s Data, Distribution, and Financial Services portfolio. Generate new business and renewals for both ARC and ARC-portfolio organizations. Perform ongoing customer and market analysis to identify opportunities to create awareness and demand for ARC’s products and services that address customers’ most pressing Distribution and Data challenges. Identify opportunities to develop new revenue streams that deliver sustainable profit and products/services that maintain ARC’s trusted role serving as a connector of agencies and airlines.</li><li>Agency Relationship Development and Lifecycle Management: Lead the development and/or strengthening of relationships with C- and Executive-level leaders across agency and agency-focused advocacy organizations. Maintain a high level of engagement with VP and above level executives at strategic accounts, ensuring they have a broad understanding of the value ARC and ARC-portfolio companies bring to their organizations. Educate agencies on ARC’s innovative, trusted, and best-in-class Distribution, Data, and Analytics products and services. Lead ARC’s Travel Executive Council and act as the primary POC for agency advocacy organizations (e.g., ASTA). Ensure engagement across all ARC data and distribution strategic customer touchpoints is coordinated to deliver an effortless customer experience. Lead the development, action, and continuous updates to customer engagement plans. In conjunction with Operations and Legal, support the continuous monitoring and updating of ARC’s agency-focused policies and guidelines to ensure a vibrant and healthy third-party distribution ecosystem.</li><li>Market Intelligence and Insights: Establish a culture of intellectual curiosity among ARC’s agency-focused teams. Serve as the voice of the agency within the organization, representing numerous key functions to ARC’s Executive Team, Product and Service leadership, Revenue Management, Marketing and Legal teams. Clearly articulate customer needs, product/service performance, enhancement opportunities, competitive threats, risks, and emerging trends to appropriate internal audiences.</li><li>Team Leadership and Development: Provide leadership to sales and customer engagement teams. Focus on driving a culture reflective of a strong commercial mindset, customer focus and a broad understanding of risk management. Grow teams’ business acumen, career development, enterprise mindset, and focus on achieving customer and other business performance metrics.</li><li>Leadership Alignment: Provide regular detailed status and activity reporting to the Executive Team and peers on customer activities and agency-segment trends, Collaborate with Product, Marketing, Revenue Management, and Legal leaders to ensure activities supporting customer success are aligned with the overall corporate strategy and meeting business objectives. Drive enhancements to the commercial model that increases service levels, bring new revenue streams, and deliver sustainable profit.</li></ol> Qualifications <ul><li>Bachelor’s degree or equivalent experience required; master’s degree preferred</li><li>Minimum 10 years of progressive executive leadership and sales/relationship management experience preferably in the travel, software or financial services industry.</li><li>Extensive understanding of the air travel distribution landscape and agency community including knowledge of key players, competitive landscape, trends, opportunities and challenges.</li><li>Strong background in the design and implementation of sales and business development plans in a growing organization.</li><li>Experience being a trusted, consultative partner to drive change. </li><li>Proven experience selling at the C-level and driving negotiations to a successful close.</li><li>Proven ability to influence cross-functional teams within a matrixed organization.</li><li>Strong demonstrated capabilities building relationships with internal and external stakeholders to create customer value and scale in how it is delivered.</li><li>Executive presence; business acumen with strong oral and written communication skills</li><li>Ability and willingness to operate independently, aligned with cultural norms and in pursuit of customer and ARC business objectives.</li></ul> PI269636264

Head of Agency Relationships

Product Customer Success Manager (Data Products) US-VA-Arlington Job ID: 2025-2404 Type: Regular Full-Time # of Openings: 1 Category: Product Management Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Product Customer Success Manager (Data Products) to join our team! In this role, you will represent ARC Corporate Intelligence (CI) to valued clientele. You will ensure ARC CI customers successfully implement and continue to derive value from the ARC CI platform of capabilities. Expect to work closely with customers and ARC’s customer engagement teams by serving as an expert product resource for customers. You will be responsible for delivering organized customer feedback to the ARC CI product team to help drive product strategy and roadmap. Providing support for in-bound customer inquiries via high touch communication and problem solving; proactively offering guidance on product use and implementation. In this role, you will work together with the sales team to ensure alignment of product capabilities with customer requirements. Responsibilities <ol><li>Act as the face of ARC CI, sharing deep domain expertise to customers. Serve as the voice of the customer, working with customers to identify pain points, provide feedback to ARC development team(s), ensure successful product releases, and manage new customer onboarding leading to successful outcomes.</li><li>Provide high-touch engagement and support to onboard new customers, ensuring a smooth onboarding process and seamless customer experience.</li><li>Interface directly with current and prospective ARC CI customers and build relationships based on providing a superior level of customer service.</li><li>Gather, organize, and channel customer feedback to the ARC CI product management team, ensuring that ARC CI evolves in line with client needs.</li><li>Ensure customer and revenue retention as measured by customers’ product usage and high levels of customer satisfaction and loyalty.</li><li>Provide training, demos, and insights to customers in order to grow the ARC CI customer base and revenues. Create and deliver in depth training modules within SharePoint and through other media and marketing efforts.</li></ol> Qualifications <ul><li>Bachelor’s degree in business, Engineering, Marketing, or a related field; equivalent experience considered. MBA or advanced degree is a plus.</li><li>7+ years of experience in product management, sales, or a combination of both.</li><li>Prior experience within a travel agency, airline or travel technology provider is highly preferred.</li><li>Prior experience with agency mid and back-office workflows is highly preferred. </li><li>Prior experience in the data products industry focused on API enablement or partner integrations is highly preferred. </li><li>Prior experience with data, data products, business intelligence platforms, and cloud solutions is highly preferred.</li><li>Demonstrated ability to interact effectively with diverse stakeholders, both internal and external.</li><li>Proven track record of managing customer relationships and understanding product functionalities.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Ability to travel as per business needs.</li></ul>PM21 PI269636398

Product Customer Success Manager (Data Products)

Manager, Software Engineering US-VA-Arlington Job ID: 2025-2403 Type: Regular Full-Time # of Openings: 1 Category: Technology Arlington Overview It's a great time to join us at Airlines Reporting Corporation (ARC)! ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company with the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights. By working here, you can contribute to solutions and expertise that strengthen economies and enrich lives. We think big, embrace challenges and explore new ideas to lead the way for the travel industry.ARC is looking for a Manager, Software Engineer to join our team! In this role, you will oversee multiple concurrent large-scale projects, direct the allocation of resources, and set priorities for a team of employees and contractors who perform software engineering for the full product stack in support of ARC products and services. You will drive the development of new products within a complex multi-platform environment. This role will meet challenging development and support commitments and improve upon development processes. Additionally, you will help grow, develop and mentor a team of software and site reliability engineers which align with operations, site reliability and the product teams. In this role, you will quickly assess team/project needs, capacity management and competency and make prioritization changes where necessary. This role will provide deep technical input to products that align with ARC’s strategy and work with peers to implement a comprehensive project based planning process across all software groups and projects. Responsibilities <ol><li>Lead software engineering discipline by providing patterns to deliver the optimal product; including communicating and constantly improving design, supportability, scalability, recovery, and delivery patterns. Mentor other engineers. Provide overall technical leadership to software and site reliability engineers.</li><li>Partner with product owners, business SMEs and operational support to analyze the business needs and provide a supportable and sustainable, engineered solution. Direct and plan system releases and hotfixes. Ensure that the delivery of efforts across the product portfolio are aligned with the business needs.</li><li>Drive the creation and modifications of the product portfolio components, identify and engage all technical resources necessary to contribute to efforts that align with organizational strategy. Ensure the solution is consistent with ARC architecture, design and development standards.</li><li>Develop applications using industry best practices. Align and improve software development delivery by making adjustments to adopt new methodologies that provide the business with increased flexibility and agility.</li><li>Stay current with latest development tools, technology ideas, patterns and methodologies; influence key stakeholders and adopt new processes and practices to increase efficiency, reduce cost or mitigate risk across the organization.</li></ol> Qualifications <ul><li>Bachelor’s Degree in Computer Science or related field; or equivalent experience.</li><li>7+ years of application programming in both front end User Interfaces, server-side application and database queries.</li><li>5+ years of people leadership, matrix resource management experience preferred.</li><li>5+ years of experience with agile application development (Full SDLC experience: design, development, delivery, etc.), </li><li>3+ years in a leadership role focused on transformation, IT modernization, or process improvement.</li><li>5+ years of experience delivering change including but not limited to:<ul><li>Mainframe based applications zOS (COBOL, JCL, CA7 scheduler, JCL Plus, Natural, REXX)</li><li>Cloud Based Solutions/Technologies (AWS, Google, Azure). AWS developer environment including, but not limited to, Lambda, API Gateway, DynamoDB, S3, Cloudwatch </li><li>Micro-services and containers, disposable, reactive, stateless and distributed systems</li><li>Open source development technologies including, but not limited to Java, NodeJS, React and Python </li><li>DevOps tools including, but not limited to, Terraform/Cloud formation, Datadog, Gitlab, Jira, Confluence, automated test and deployment tools</li><li>Database technologies (such as Oracle, Postgres, Teradata, Snowflake etc). Expertise with SQL, database design/structures, ETL/ELT design patterns, datamart structures (star, snowflake schemas, etc.) </li></ul></li><li>Experience leading multiple teams using both onshore / offshore models to mentor and guide multiple-disciplined (full stack) technical teams.</li><li>Proven ability to establish software development processes and standards and foster a culture of cross collaboration.</li><li>Influence technology strategy and best practices across peer and leadership groups to support an agile development culture.</li><li>Outstanding communication skills (verbal and written) and ability to communicate with internal and external customers and all levels of management, including communicating technical information to nontechnical audiences.</li><li>A strong intellectual curiosity to continually challenge what exists and explore what should be changed to best meet evolving business and market.</li><li>A strong passion to support peers to help meet timelines on larger projects.</li></ul> PI269636465

Manager, Software Engineering

Description:Located in Lincoln County! We are committed to supporting at risk children and families providing them with tools and resources to help prevent children from experiencing child abuse, neglect and abandonment. We are a Christian agency that believes in living our mission, we provide Christ-centered care and support to children and families in need. In response to this community-wide challenge, Presbyterian Children's Homes and Services (PCHAS), provides 14 programs and services in 28 locations, in Missouri, Texas, and Louisiana, which provide children with permanent homes and adults with increased self-sufficiency. This is accomplished by the agency's commitment to “The PCHAS Way” which inspires the agency to be strength-focused, family-centered, and goal driven with every client. Benefits of serving children and families in need through PCHAS include competitive salaries, flex work schedules, paid time off, medical, dental and vision insurance options, voluntary life insurance options, paid holidays, and a very generous retirement plan (after one year of service and working 1,000 hours the agency matches an employee 200% up to a 3% retirement contribution). Status: Non-exempt Working Conditions: Works with youth and families in the family home or in the community. Presbyterian Children's Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients' strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God. Position Summary: The purpose of the Mentor is to further implement specific treatment plan goals with assigned at-risk youth. The Mentor will work directly with youth and team members to ensure appropriate mentoring components are being delivered and that the quality of services meets agency and accreditation standards. Shifts: Mornings or Afternoons Essential Job Functions<ul><li>Provide direct mentoring services to youth and families assigned to the program.</li><li>Develop, implement, and ensure quality of mentoring service components in accordance with the youth's treatment plan.</li><li>Provide clients assigned services within the time frame targeted for those services and documentation to PCHAS-MO necessary to complete billing (service delivery, outcomes, and plan for future sessions) in a manner consistent with program goals and agency standards.</li><li>Utilize mentoring review meetings and training opportunities for personal and professional growth.</li><li>Ensure physical and public safety standards for youth are maintained during mentoring sessions/activities.</li><li>Communicate youth progress and needs to appropriate team members on a regular basis.</li></ul>Requirements:Mentors shall possess a high school diploma. Bachelor's degree in social work, psychology, counseling, or a closely related human services field preferred. Upon employment, must pursue continuing education and/or in-service training required for this position. Must be at least age 21; prior childcare experience preferred. SkillsAbility to develop and maintain therapeutic relationships with children displaying behavioral and emotional problems; an ability to maintain an appropriate balance between being authoritative and supportive; an ability to not take children's negative comments or behaviors personally; possess teaching skills to positively impact targeted youth, and must be able to make sound decisions in crisis situations and under pressure. Personal maturity is an extremely important attribute. Must be able to communicate effectively, verbally and in writing. Equipment to be UsedMust be able to operate computer with agency approved software and other office machines such as fax, calculator, telephone, and so on. Typical Physical DemandsRequires prolonged standing and walking; bending and reaching. May require lifting up to 25 pounds. Typical Mental DemandsMust be able to resolve problems, handle conflict and make effective decisions under pressure, Must be willing to interact positively with children displaying inappropriate behaviors and having angry/ hostile outbursts. Must be able to interact with youth and team members from various ethnic groups in a culturally competent and professional manner. Other Requirements<ul><li>Hold a valid Missouri Class E driver's license, have and maintain a risk-free driving record.</li><li>Undergo initial and periodic child abuse/neglect, criminal history, sexual offender, and child care/eldercare disqualification list screenings as conducted by the Missouri Department of Health and Senior Services utilizing the Family Care Safety Registry.</li><li>Upon request, must submit fingerprints for review by the Missouri Highway Patrol and Federal Bureau of Investigation.</li><li>Undergo a pre-employment drug screen and a pre-employment physical with the results showing no evidence of communicable disease.</li><li>Be trained and certified, and re-certified as scheduled, in American Red Cross First Aid and CPR.</li><li>Be trained in the use of an AED (automated external defibrillator).</li><li>Be trained and re-trained, as scheduled, and demonstrate approved competencies in SAMA (verbal de-escalation and physical safe containment course).</li></ul>Christian CommitmentPresbyterian Children's Homes and Services is a faith-based Christian organization. We provide Christ-centered care and support to children and families in need. We strive to serve like Jesus. We meet our clients where they are and treat them with respect. We focus on our clients' strengths rather than their problems. And we encourage our clients to focus on their future rather than their past. When we do this well, we help our clients find hope and know the love of God. PI269613345

26,037 Jobs