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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank (AENB) is American Express’ chartered national bank. Headquartered in Utah, AENB is the single largest entity within American Express’ business, currently representing more than 50 percent of the company’s Card Member Spending, nearly 90 percent of its lending, and more than 60 percent its of revenues. American Express National Bank provides American Express’ customers with access to consistent payments, financing, and savings products in three ways, including:·Issuing and servicing charge and credit cards for the consumer and small business segments. ·Offering commercial loans to small and midsized merchants, as well as installment loans to consumers. ·Maintaining a Personal Savings program consisting of high-yield savings accounts and certificate of deposit products.Colleagues across American Express’ key business units (known as “affiliates”) use their experience and skills to support AENB in executing on its strategy. In addition, many of American Express’ executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated, supervised, and examined by several regulatory agencies, including the Office of the Comptroller of the Currency (OCC) for wide-ranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues, officers, and affiliates have a long-standing commitment to driving strong and standardized risk management practices in accordance with the OCC’s Heightened Standards guidelines.The Enterprise Control Management Utility within AENB operates as a Center of Excellence to serve as a central support hub for all first-line control management teams throughout the enterprise and be a key connection point with the second-line GRC teams.The Senior Manager of Issue Management Execution will support the Director in driving the issues management process, including triage and execution, across the 1st Line of Defense (1LoD) for complex cross-Line of Business (LOB) risk and regulatory initiatives. This role is essential in ensuring effective issue resolution, embedding accountability throughout the enterprise, and driving the execution of complex cross-LOB issue remediation efforts.Responsibilities Include:<ul><li>Assist the Director in driving issues management, including triage and execution across the 1LoD for complex cross-LOB risk and regulatory initiatives.</li><li>Engage with key stakeholders, including business unit leaders, compliance officers, and regulatory bodies, to facilitate effective 1LoD issue management and resolution.</li><li>Perform QA on documentation of issues/ORE types, urgency, severity, and impact (e.g., impact analysis), and investigate as necessary to understand and address root causes.</li><li>Support and govern the end-to-end issue resolution process, embedding accountability.</li><li>Drive execution on complex cross-LOB issue remediation, working with partners across LoDs, particularly BUCM teams and 2LoD ORM.</li><li>Analyze trends in issues and events to identify potential systemic risks or control weaknesses in the enterprise and ensure lessons learned are integrated into future ORM practices.</li><li>Prepare reports on 1LoD issue status, resolution efficacy, trends, and outcomes to be presented to senior management and governance committees. </li></ul>Desired Qualifications:<ul><li>Bachelor’s Degree in Finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.</li><li>4+ years of experience in developing and implementing operational risk management programs and policy frameworks.</li><li>Robust analytical and problem-solving skills with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.</li><li>Deep understanding of relevant regulations and proven success working with external regulators.</li><li>Experience in a risk/control role within a financial institution.</li><li>Experience in supporting transformation and change initiatives within an organization.</li><li>Excellent organizational and problem-solving skills with attention to detail.</li><li>Experience in at least one of the following:</li><li>Scoping, prioritizing, and supporting remediation of operational issues.</li><li>Managing investigations and conducting root cause analysis to address repeated operational risk issue types.</li><li>Performing quality assurance on documentation of operational risk issues and events.</li><li>Overseeing cross-BU/enterprise-wide remediation processes for operational risk issues and events.</li><li>Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability.</li><li>Overseeing E2E issue resolution processes, embedding accountability, and ensuring lessons learned are integrated into future operational risk management practices.</li></ul>ORMCMSalary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager - Enterprise Issue Management Execution

You Lead the Way. We’ve Got Your Back.American Express invites you to share your resume so that you can be considered for Future Director (B40) opportunities within American Express Finance Team / Treasury (US).&nbsp;With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.The position is part of the American Express National Bank Treasury team within the Global Treasury organization. The Resolution Planning function is closely integrated with multiple lines of business, key control functions, and risk management to maintain and create strategies and capabilities that support resolution preparedness.&nbsp;The Director will lead AENB and AXP’s resolution planning efforts as a core member of the treasury team, building a long-term sustainable framework for key capabilities and driving the successful delivery of our plans. This is a great opportunity to gain holistic knowledge of the American Express business while contributing to an important regulatory requirement.Responsibilities<ul><li>Assess regulatory requirements and industry practices in order to design and build a sustainable long-term resolution planning framework that meets business needs and evolving regulatory expectations.</li><li>Serve as a core member of the resolution plan team and lead engagement with key stakeholders across the Company (finance, legal, risk management, operations etc.)</li><li>Drive capability enhancements, leverage technology and automation to enhance and support well-controlled processes.</li><li>Synthesize, review and develop the resolution plan by collecting data and inputs from across the enterprise.</li><li>Develop and prepare senior management presentations to obtain approval from key governance committees.</li><li>Lead and motivate project team members to accomplish goals while fostering learning and development</li><li>Lead and support regulatory interactions.</li></ul>Qualifications:<ul><li>7+ years of treasury, finance, operational resilience, regulatory or resolution planning experience.&nbsp;</li><li>Must be comfortable operating with some degree of ambiguity and defining approaches to handle “white space” inherent in an evolving regulatory environment.</li><li>Excellent communication, collaboration, influencing and writing skills.</li><li>Proven ability to drive results, uplift processes and influence outside of direct reporting line.&nbsp;</li><li>Strong analytical capabilities with the ability to connect the dots across different business areas.</li><li>Proactive, highly organized with strong attention to detail while driving results within critical deadlines.</li><li>Proven track record working in a bank treasury environment with a regulatory focus.</li><li>Knowledge of banking regulations and resolution planning would be highly beneficial.</li></ul>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Future Opportunities ~ Director - Treasury - Resolution Planning

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Colleague &amp; Labor Relations (CLR) team within the Colleague Experience Group (CEG) is responsible for delivering the highest quality employment and labor relations solutions. Within CLR, Strategy, Enablement &amp; Risk (SER) is a global team leading all data insight, system capabilities, risk management and complianceresponsibilities for the function.&nbsp;How will you make an impact in this role?In this role as Data Insights &amp; Capabilities Manager, you’llhave responsibility for the US, Canada, andLACmarkets, and will work alongside three other managers aligned to EMEA, APAC and Indiamarkets. Based in the US, you’llwork closely on a day-today basis with the leaders and members of the US, Canada and LAC CLR teams, whilst working in partnership with your global SER colleagues.&nbsp;The role’s key responsibilities are to:<ul><li>Buildeffective and ongoing partnerships with a broad range of stakeholders</li><li>Understand and articulate the CLR strategic agenda, including that of the global SER team</li><li>Design, create and share meaningful data insights, informed by our global data strategy and local market priorities</li><li>Develop a deep understanding of core CLR processes and systems, and work with the CLR teams to ensure adherence to CLR case management and data quality requirements</li><li>Lead delivery of projects to the global, regional and/or market teams</li><li>Design and deliver training and updates to the CLR teams, including both scheduled and ad-hoc interventions based on each team’s needs</li><li>Bring insights and requests from the CLR market teams back to the global SER teamso they can be appropriately evaluated and supported in line with CLR’s strategic priorities</li><li>Build an ongoing awareness of both the external market environment (including regulatory/legal changes) and the internal organisational context (including structure, demographics and business priorities), and partner with SER and the local CLR teams to identify and implement changes as a result, and ensuring relevant considerations are built into the CLR strategy for the market</li><li>Act as the point of contact for Business Conduct Standard Operating Procedure (SOP) implementation and review</li><li>Act as the market point of contact for CLR risk management and strategic initiatives</li><li>Support the delivery of other market, regional or global initiatives as required</li></ul>Due to the global composition of the team, the nature of the work, key partnerships and the reporting relationship, you’ll be expected to accommodate working across APAC/European/US time zones with the flexibility to work beyond traditional working hours as needed.Minimum Qualifications<ul><li>Advanced written and spoken English </li><li>Established record of building partnerships and collaborating across a large, matrix environment, leveraging both formal and informal networks</li><li>Experience of working in a globally dispersed team </li><li>Adaptable to change and capable of flexing solutions to evolving requirements </li><li>Minimum five years CEG (HR) experience with a demonstrated solid understanding of employee relations, operational processes, data insights and reporting </li><li>Subject matter expertise of regional labor/employment laws and compliance requirements &nbsp;</li><li>Ability to lead work with the utmost level of confidentiality and discretion &nbsp;</li><li>Strong analytical, verbal, and written skills, including the ability to translate complex and disparate information into a comprehensive and cohesive conclusion easily understood by all levels of the organization </li><li>Ability to think critically and provide independent thought leadership &nbsp;</li><li>Strong problem-solving skills, able to address any issue through collaboration; ability to proactively anticipate problems and opportunities and confidence to use initiative to pursue solutions &nbsp;</li><li>Established working experience with MS office applications, including extensive knowledge of Excel and PowerPoint &nbsp;</li><li>Knowledge and working experience working with Tableau visualization software &nbsp;</li><li>Ability to work accurately with data and with a strong attention to detail&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager - Colleague & Labor Relations

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, AENB HQ Platforms and Capabilities and the Enterprise Project Management Office (EPMO).&nbsp;The objective of the EPMO Governance and Reporting Team is to establish a foundational enterprise governance structure that ensures risks associated with all enterprise projects are identified, assessed, and managed in compliance with the Enterprise Change Management and Project Governance Policy and reporting.The AENB Strategy and Execution Team is looking for Managers of Governance and Reporting focused on ensuring project management best practices are adhered to and control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.How will you make an impact in this role?<ul><li>Implement consistent methodology and tools to support all business units in governing and executing projects and initiatives.</li><li>Collaborate with EPMO colleagues as well as colleagues across the Enterprise to develop project plans that include scope, schedule and budget and effectively track execution of projects.</li><li>Support strategy and enablement forums, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums (e.g., Community of Practice)</li><li>Create and maintain specific procedures and additional standards (i.e., escalation protocols), related to the execution against the Enterprise Project Governance Framework.</li><li>Facilitate the understanding and use of the Enterprise Project Governance Framework across BUs through regular communication (e.g., Communities of Practice)</li><li>Support the day-to-day internal and external exam management process.</li><li>Design and develop comprehensive portfolio reporting, including dashboards, exceptions reporting, RAG status reporting, and more to enable governance and decision making within the enterprise.</li><li>Administer comprehensive training initiatives that align with Enterprise Project Risk Governance.</li><li>Ensure and monitor the integration of regulatory changes &amp; updates into the Enterprise Project Risk framework and training materials.</li><li>Be an agent for sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:<ul><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Experience with standard project management governance, methodologies, tools, and artifacts in an enterprise setting.</li><li>4+ Years experience in project or enterprise risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical risk management lifecycle activities</li><li>Experience as a user or administrator of a major PPM tool (Clarity, ServiceNow, Workfront, Apptio, etc.)</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making&nbsp;processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience building reports and dashboards within a business intelligence (BI) tool (Power BI, Tableau, etc.) as well as MS Excel</li><li>Experience within financial services industry</li><li>Experience in at least one of the following:<ul><li>Translating risk strategies and appetite into execution guidelines</li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure relevant risks are managed within agreed thresholds</li><li>Implementing risk governance frameworks&nbsp;</li><li>Creating, communicating and ensuring understanding and adherence to risk procedures and standards</li><li>Supporting the risk exam management processes</li></ul></li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager, Project Management Governance & Reporting

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:We are seeking an Audit Director who is passionate about advancing and growing our audit coverage across the Global Commercial Services (GCS) portfolio. The GCS Sales, Marketing, and Business Enablement Director role will be responsible for leading audit coverage of the following organizations within GCS:<ul><li>US SME (Small and Mid-Sized Enterprises)</li><li>Global &amp; US Large Enterprises</li><li>GCS Marketing</li><li>Commercial Business Enablement&nbsp; &nbsp;</li></ul>About the Team:Global Commercial Services issues a wide range of proprietary corporate and small business cards and provides services to U.S. businesses, including payment and expense management, banking and non-card financing products. GCS also issues proprietary corporate cards and provides services to select global corporate clients. GCS product management teams partner with the GCS sales, marketing, and business enablement functions. The GCS Audit team within IAG is responsible for conducting risk-based assurance and advisory reviews of GCS.Key Responsibilities:<ul><li>Lead a team to execute audits in the GCS Sales, Marketing, and Business Enablement portfolio in conformance with professional and department standards, budgets, and deadlines&nbsp;</li><li>Plan, execute and oversee audits and issue validations ensuring adequate workpaper quality and effective stakeholder challenge and escalation where necessary</li><li>Communicate audit objectives, scope, risks, and findings articulately and with impact to individuals at various levels of business management</li><li>Develop and maintain collaborative senior stakeholder relationships across the enterprise to perform effective business monitoring&nbsp;</li><li>Self-starter with passion for continuous innovation with a view to drive organizational improvements and impacts</li><li>Has the ability to work with unstructured tasks and provide a structured output to amplify IAG’s coverage of the GCS sales, marketing, and business enablement functions</li><li>Enable the deployment and optimal utilization of data analytics on all applicable assignments&nbsp;</li><li>Effectively teach, coach, and develop team members in all aspects of the audit methodology</li><li>Assume performance management responsibility for assigned staff.</li><li>Maintain the team's resource calendar, training program and recruiting pipeline, and execute the screening and selection process</li><li>Maintain internal audit competency through ongoing professional development</li></ul><h4>Minimum Qualifications</h4><ul><li>7+ years of relevant experience in audit or other relevant role in the financial services, risk management, banking, or card products industry</li><li>BA or BS in accounting, finance, business, or equivalent degree&nbsp;</li><li>Experience auditing commercial banking products and services including sales, sales incentives, account development, marketing, and business enablement</li><li>Ability to break-down a complex problem into components, process knowledge and risk/control knowledge, and communicate issues and control recommendations with transparency, integrity and impact&nbsp;</li><li>Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, and the ability to work on competing priorities&nbsp;</li><li>Proven ability to lead and manage multiple projects and provide developmental feedback to team</li><li>Demonstrated ability to manage people in a way that inspires, develops, and delivers results</li><li>Strong written and verbal communication skills to deliver high quality, actionable feedback to client management on control issues and potential solutions to close gaps</li><li>Excellent storytelling and visualization skills</li><li>Ability to travel</li></ul><h4>Preferred Qualifications</h4><ul><li>Advanced degree in accounting, finance, business, or another related field is preferred</li><li>Relevant audit and professional certifications are preferred (Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE) etc.)</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization is a plus</li><li>Proficiency in Microsoft Excel, Tableau, Microsoft Access, SQL, Power BI, Python, SAS, Hive and/or Spark is a plus</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Audit Director - Global Commercial Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Philadelphia Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:30 – 9:00 Monday- Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge – Philadelphia Airport

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Enterprise Comm’s &amp; Mar-Tech Experiences (ECMX) team is a Marketing Centre of&nbsp; Excellence formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.You will be part of a brand-new team, this team is responsible to create/manage products&nbsp; supporting the segmentation, targeting &amp; eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.An ideal candidate will be interested in product management, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment. The Senior Product Manager, MarTech CDP responsibilities:<ul><li>Subject matter expert on Customer Data Platforms, its capabilities, integrations, and&nbsp; limitations</li><li>Ability to contribute to overall MarTech product design, roadmap &amp; work in&nbsp; partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs</li><li>Partner with key stakeholders to identify and document needs</li><li>Strategize and document a scalable CDP implementation tailored to AXP needs.</li><li>Translate Marketing team’s requirements into Product/process designs and define&nbsp; end-to-end workflow for marketing platforms.</li><li>Collaborate with cross-functional teams, including marketing, Marketing operations,&nbsp; Design, Engineering, DevOPS, Info security etc.</li><li>Create &amp; own product backlog, conduct sprint planning, backlog grooming, demos,&nbsp; and retrospectives with engineering &amp; product teams.</li><li>Oversee data management on CDP, including building schemas for batch and&nbsp; streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.</li><li>Collaboration on platform enhancement requests, assisting in prioritization of&nbsp; requests with the respective vendor</li><li>Creative thinker, able to re-envision existing processes to support new product&nbsp; development and product improvements. </li></ul>Qualifications<ul><li>5+ years of Product Management experience in onboarding, integrating and scaling&nbsp; MarTech tools.</li><li>In-depth experience with Customer Data Platforms &amp; related tool sets, e.g. Adobe&nbsp; CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Cloud, mParticle, Segment.</li><li>In-depth knowledge and experience in data management, including data mapping,&nbsp; governance, schema creation and customer data modeling.</li><li>Understanding of SDK implementations and server-to-server integrations.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience in Agile software development process such as Scrum. SAFe training&nbsp; and certification a plus.</li><li>Ability to translate technical terminology to business partners and business&nbsp; requirements to technology partners</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Associate, MarTech responsibilities:<ul><li>Develop the Segmentation, Targeting &amp; Eligibility product roadmap and define&nbsp; timelines for future features and capabilities.</li><li>Actively collaborate with other Product Managers, Product Owners, Marketing,&nbsp; Operations, Engineering and other key stakeholders to push forward and execute long term initiatives.</li><li>Coordinate cross-business unit initiatives and management to support new products&nbsp; and/or capabilities by serving as the liaison between marketing and technology.</li><li>Prioritize feature backlog, user stories according to defined outcomes and key&nbsp; results.</li><li>Converting market needs into clearly defined and actionable requirement.</li><li>Create &amp; maintain Product Documentation.</li><li>Train users on the new launched products &amp; create user documentation.</li><li>Conduct research and support the implementation of new and products &amp;&nbsp; functionalities.</li></ul>Qualifications<ul><li>2+ years of Product Management experience.</li><li>Experience with Adobe CDP (Customer Data Platform), Salesforce Data Cloud,&nbsp; mParticle or Martech ecosystem/platforms will be a plus.</li><li>Strong product ownership and development experience.</li><li>Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.</li><li>Experience on one or more teams using Agile software development process such&nbsp; as Scrum or Kanban. SAFe training and certification a plus.</li><li>Ability to translate technical terminology to business partners and business&nbsp; requirements to technology partners.</li><li>Excellent communication skills (written and verbal) &amp; relationship building skills.</li><li>Strong work ethic with a global mindset.</li><li>Ability to work independently and within a team; good communication skills with a&nbsp; "can do" attitude toward creative problem solving.</li><li>Self-starter and able to connect dots to understand how their work fits into the&nbsp; broader organization.</li><li>UI/UX experience will be a plus.</li></ul>Approach<ul><li>You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are&nbsp; a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.</li><li>You have excellent business and technical communication skills with the ability to&nbsp; engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.</li><li>You make sound decisions, even in the absence of complete information. You rely&nbsp; on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.</li><li>You are curious with an Enterprise mindset – you connect the dots, and you ask&nbsp; impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.</li><li>You care about your users. You strive to build and deliver solutions that meet&nbsp; customer expectations while balancing product and engineering best practices.</li><li>You care about your team. You create opportunities for your team to lead and grow&nbsp; through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.</li><li>You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate-Digital Product Management

Senior Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.We are seeking an experienced leader to join US Small and Middle Enterprises (SME) as Vice President, Field Account Development Team. The Vice President is responsible for business development and management of a portfolio of high-value existing small to mid-size customers and executing short- and long-term strategic sales plans inclusive of engagement target, customer experience, and other opportunities to support our clients. The incumbent will lead a team of 30+ colleagues located across the West states including; California, Arizona, Utah, Oregon, Washington and Nevada and will need to share a clear vision of success in a competitive and dynamic marketplace, while coaching and managing the team by demonstrating a high level of financial fluency, underwriting experience, and collaboration.Responsibilities<ul><li>High level of Financial Fluency and understanding of the underwriting and risk process. Must be able to identify potential client engagement opportunities and drive results through creative problem solving and excellent leadership</li><li>Lead, mentor, motivate, and develop a team of field-based Managers and Directors of Account Development.</li><li>In partnership with Marketing, Global Commercial Analytics, Pricing, Performance &amp; Insights, and Senior Leadership, develop and translate sales engagement and performance strategies into executable plans.</li><li>Initiate, develop and maintain executive level relationships and solid network of internal and external partners.</li><li>Collaborate with peers, partners, and senior leaders to drive long-term profitability for the channel as well as colleague engagement &amp; retention.</li><li>Build and execute strategies to deliver on annual engagement plan, test and learn pilots and manage resource and operational challenges through capacity planning and best practices.</li><li>Develop a robust colleague experience strategy to meet the needs of the growth strategy and ensure high level of engagement and performance of the team; manage talent pipeline, diversity, hiring and attracting talent to the team.</li><li>Lead special projects and initiatives across the US SME segment and Global Commercial Services.</li><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements</li><li>Support Operational Excellence team in call monitoring processes to support high quality customer interactions.</li></ul>Knowledge and Skills<ul><li>Strong knowledge of Financial Fluency and understanding of the underwriting and risk process</li><li>Must demonstrate outstanding leadership, communication, and interpersonal skills.</li><li>Knowledge of the core principles and strategies of Commercial products (Small Business and Corporate) preferred.</li><li>Strong leadership skills with a proven ability to build a focused team that delivers results with growth in a B2B selling environment.</li><li>Leads through trust, transparency, and collaboration to build highly engaged and compliance focused team.</li><li>Focused and results-oriented, innovative, strategic thought leader.</li><li>Partners and collaborates well with internal teams and business partners to identify opportunities and continue to improve product and experiences for clients.</li><li>Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks.</li><li>Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulation.</li><li>Ability to work in a Virtual Field-Based Working Model.</li></ul>Attributes<ul><li>Leadership and ability to Inspire teams to accomplish great work together</li><li>Strategic thinking</li><li>Personal accountability</li><li>Compliance focused</li></ul>Requirements<ul><li>Bachelor's degree required; Master’s degree preferred</li><li>5 – 10 years minimum, people leadership experience, preferably in a sales, account management or operations environment with a proven track record of driving results and team engagement while maintaining a high level of focus on compliance expectations.</li><li>Experience partnering with clients across various markets / industries</li><li>Experience in a highly regulated industry</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictionsWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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