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Position: Palo Alto Technical Support Engineer Job Description: The Palo Alto Networks Post Sales Support Engineer with emphasis on Cortex is an important and integral part of the Arrow ECS Palo Alto Networks team. Our post-sales engineers are collaborative and high energy post sales engineers comfortable working across lines of business and supporting the Arrow ECS sales community. The post sales support engineer will provide best practice implementation guidance as well as day one support for problem resolution. Post sales engineers are critical to Arrow's customers' success. What You Will Be Doing: <ul><li>Offer technical support to customers and partners</li><li>Effectively manage support cases from ticketing to resolution, including timely follow-ups</li><li>Conduct fault isolation and root cause analysis for technical issues</li><li>Understand and interpret Palo Alto Networks Technical Support Bulletins and other technical documentation</li><li>Review technical content for training, marketing, manuals, and troubleshooting guides</li><li>Provide configurations, troubleshooting, and best practices to customers</li><li>Collaborate with the end customer engineering team to influence product operability</li><li>Participate in weekend on-call rotation and provide after-hours support as required</li><li>Communicate complex technical issues effectively to internal and external stakeholders</li><li>Support the development of process automation and workflow management efficiencies</li><li>Work with the services and business management to create new offerings</li></ul> What We Are Looking For <ul><li>Minimum of 2 years of experience with Palo Alto Networks Cortex</li><li>Proficiency with Windows OS, Linux OS, iOS, Android OS, and macOS applications (Installation, troubleshooting, debugging), along with deployment tools (SCCM, GPO, AD, JAMF)</li><li>Analytical troubleshooting skills in Linux, displaying problem-solving abilities</li><li>Strong proficiency in software and infrastructure troubleshooting, testing, and debugging</li><li>Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols</li><li>Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing</li><li>Knowledge of IP network technologies and performance monitoring/troubleshooting software tools (Datadog, Cloud Watch - advantageous)</li><li>Intermediate knowledge of SIEM tools for parsing, correlation, data modeling, and dashboards</li><li>Exposure to SIEM, vulnerability management tools, and firewalls</li><li>Experience working in a collaborative, 24x7 uptime environment with rotating on-call weekend responsibilities</li><li>Comfortable collaborating across diverse cross-functional teams with open communication</li><li>Previous experience in a customer-facing technical support role (Support Engineer)</li><li>Fundamental understanding of Kubernetes, GCP, AWS, and Azure for troubleshooting cloud agent deployment and data extraction</li><li>Basic scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets (advantageous)</li><li>A bachelor's degree in computer science or related discipline or equivalent military experience required (advantageous)</li><li>Palo Alto Networks PCNSE required. PCNSC preferred.</li></ul> Work Arrangement: Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. This position will be on a shift schedule. Work hours may range from 6:00 am EST to 7:00 pm PST. Experience / Education: Typically requires 5-7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience What's In It For You: At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. <ul><li>Medical, Dental, and Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/ Health Reimbursement Account (HRA) Options</li><li>Paid Time Off</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>And more!</li></ul> Annual Hiring Range/Hourly Rate: $98,200.00 - $165,000.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

Arrow Electronics

Palo Alto Technical Support Engineer

Position: Sales Engineer - IBM Automation Job Description: Arrow is seeking a passionate, experienced and highly skilled Sales Engineer with a focus on IBM automation to lead our organization's efforts in advocating for and implementing automation technologies with our channel partner community. The ideal candidate will drive the adoption of automation solutions, educate stakeholders, and demonstrate the tangible benefits of automation across various business processes. This role requires a blend of technical expertise, strategic thinking, solution design and exceptional communication skills. The ideal candidate will be instrumental in promoting automation concepts, addressing complex business challenges, working closely with sales representatives and converse with all levels of partner and client contacts about automation and modernization, with a focus on IBM automation platforms and technology. As an Automation Sales Engineer, you will need to be well versed in financial selling, deal progression and solution demonstrations. You will also need project management skills for complex projects, collaboration skills with cross-functional teams and contribute to the advancement of automation concepts. What You'll Be Doing <ul><li>Advocate for Automation: Champion the use of automation technologies (e.g., RPA, AI, ML) across the organization, fostering a culture of innovation and continuous improvement. Identify the synergy between automation applications/concepts and hardware/software products that exist in a client's infrastructure environment.</li></ul> <ul><li>Develop Strategies: Create and execute comprehensive automation strategies that align with organizational goals and drive operational efficiency. Create offerings and sales plays for automation/modernization planning and go-to-market.</li></ul> <ul><li>Educate &amp; Train: Design and deliver engaging training programs, workshops, and presentations to educate stakeholders on the benefits, implementation, and management of automation solutions. Research proficiencies and advise clients how to improve their skills.</li></ul> <ul><li>Stakeholder Engagement: Work closely with business units, IT teams, and other stakeholders to identify automation opportunities, address concerns, and ensure successful implementation.</li></ul> <ul><li>Project Management: Oversee the deployment of automation projects from inception to completion, ensuring they meet deadlines, budgets, and performance metrics. Suggest features to be added to the demonstration environment.</li></ul> <ul><li>Monitor &amp; Evaluate: Track the performance of implemented automation solutions, gather feedback, and make recommendations for continuous improvement.</li></ul> <ul><li>Industry Trends: Stay abreast of industry trends, emerging technologies, and best practices to keep the organization at the forefront of automation advancements. Produce impactful, thought-leadership content, including blogs, articles, webinars, white papers, best practices, point of views, and presentations to educate, inspire and articulate "the art of possible", while effectively positioning Arrow as a channel leader.</li></ul> <ul><li>Documentation: Create and maintain comprehensive documentation, including process maps, technical specifications, and user guides.</li></ul> <ul><li>Community Building: Establish and nurture a community of Automation enthusiasts and practitioners. Organize and participate in meetups, conferences, webinars, panels and other events to connect and grow the Automation community.</li></ul> What We Are Looking For <ul><li>Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field. Advanced degrees or relevant certifications (e.g., CAP, RPA Developer Certification) are a plus.</li></ul> <ul><li>Experience: Minimum of 10 years of experience in automation, process improvement, or a related field, with a proven track record of successful automation projects.</li></ul> <ul><li>Technical Skills: Proficiency with automation tools and platforms (e.g., UiPath, Blue Prism, Automation Anywhere) and a solid understanding of programming languages relevant to automation (e.g., Python, JavaScript). Hold industry certifications that include Automation principles.</li></ul> <ul><li>Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences. Identify and communicate Solution Opportunity Identification to the sales teams and lead discussions to progress the opportunity.</li></ul> <ul><li>Project Management: Strong project management skills, including experience with project planning, execution, and monitoring.</li></ul> <ul><li>Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.</li></ul> <ul><li>Interpersonal Skills: Ability to collaborate effectively with cross-functional teams and build strong relationships with stakeholders.</li></ul> <ul><li>Ability to leverage social media</li></ul> <ul><li>Change Management: Experience in managing change and driving adoption of new technologies within an organization.</li></ul> <ul><li>Industry Knowledge: Familiarity with industry-specific challenges and how automation can address them.</li></ul> <ul><li>Innovation: A proactive approach to identifying and implementing innovative solutions to enhance business processes.</li></ul> Must be able to travel at 50% of the time. What's In It For You : At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package. <ul><li>Medical, Dental, Vision Insurance</li><li>401k, With Matching Contributions</li><li>Short-Term/Long-Term Disability Insurance</li><li>Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options</li><li>Paid Time Off</li><li>Tuition Reimbursement</li><li>Growth Opportunities</li><li>And more!</li></ul> Annual Hiring Range/Hourly Rate: $161,800.00 - $225,500.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-CO-Colorado (Remote Employees) Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company's request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

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