field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Infrastructure Engineer is a key player in the deployment, maintenance and support of organization's IT infrastructure, with a strong focus on Active Directory, Server Hardware, Server and Desktop Virtualization, Storage Area Networks (SAN), Data Backup &amp; Archiving Systems, Server Operating Systems, Tools &amp; Platform Software, and Data Center Management &amp; Disaster Recovery. This position will work closely with members with the infrastructure team and collaborate with other IT teams and business areas to ensure the efficient and reliable operation of critical systems. The ideal candidate strongly embraces learning and working with newer technologies including cloud. This role requires solid interpersonal skills, a collaborative nature and awareness of self and others to maximize success in the position. NORMAL DAY-TO-DAY WORK<ol><li>Deploy, configure, and maintain foundational Active Directory infrastructure, including domain controllers, user accounts, and group policies.</li><li>Manage virtualization technologies (e.g., VMware, Hyper-V, Citrix) to build and patch virtual server and VDI machines, ensuring resource allocation and efficient utilization.</li><li>Implement and manage Storage Area Networks to provide scalable and reliable data storage solutions. Monitor and maintain data storage systems, ensuring data integrity, availability, and performance</li><li>Assist in the development and maintenance of data backup and archiving systems, ensuring regular backups and adherence to retention policies. Respond to backup and recovery issues, performing data restores when necessary.</li><li>Design and implement non-critical, internal technology infrastructure, such as Microsoft Teams, Intune Mobile Device Management, and other supporting systems, ensuring seamless integration and user efficiency.</li><li>Monitor data center infrastructure, including power, cooling, and environmental factors, to ensure optimal operation.</li><li>Assist Senior and Lead Infrastructure Engineers with development and maintenance of disaster recovery plans and procedures, as well as contribute to disaster recovery testing and recovery efforts during incidents.</li><li>Assist with the deployment and management of cloud-based services (e.g., AWS, Azure) and ensure integration with on-premises infrastructure.</li><li>Provide 24 x7 x 365 advanced technical support to resolve infrastructure-related issues, working to minimize downtime and ensure smooth operations. Collaborate with cross-functional teams to address complex problems and incidents.</li><li>Adhere to SDLC protocols and IT Service/Change Management procedures including change control, Incident and problem resolution, and call logging from acknowledgment through resolution.</li><li>Maintain comprehensive documentation of infrastructure configurations, processes and troubleshooting procedures, and assist with development of various metrics for all managed infrastructure.</li><li>Work closely with Lead and Senior Infrastructure Engineers and Information Security teams to identify and remediate system vulnerabilities and maintain compliance with current platform and industry security standards.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7-9 years of technical experience, including 2-4 years of dedicated experience in an Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise) with expertise in Active Directory, User Management, Server Hardware, Virtualization, Storage, and Data Center Management or a Bachelor's Degree in Technology or related field and 3-5 years of technical experience, including 2-4 years of experience in a dedicated Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise).</li><li>Strong knowledge of virtualization technologies administration (VMware, Hyper-V, and Citrix). Windows 10/11, Windows Server 2012 and later, MacOS 11.x or later, Android and iOS operating systems, and Desktop Imaging technologies.</li><li>Experience with Storage Area Networks (SAN), NAS, and data backup &amp; archiving systems.</li><li>Demonstrated proficiency in patch automation, security remediation, infrastructure scripting and automation.</li><li>Working knowledge of LAN/WAN technologies and TCP/IP Network protocols and services such as TCP/IP, IPV6, DHCP, DNS, SMTP, WWW, FTP and DFS.</li><li>Ability to function in a Consumer business environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).</li><li>Relevant certifications such as MCSA, VMware VCP, or similar are highly desirable.</li><li>Experience with ServiceNow ITSM preferred.</li><li>Experience in credit union or other financial institution.</li><li>Familiarity with Cloud technologies (IaaS, PaaS, SaaS).</li><li>Familiarity with mobile device management (MDM) concepts and deployment.</li><li>Experience in disaster recovery planning and testing.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach our HR at:LGFCU Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>Requirements: PI265738221

Local Government Federal Credit Union

Infrastructure Engineer

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738235

Member Service Advisor, Wilmington (Branch Advisor)

Description:CIVIC CULTURE Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Consumer Loan Fulfillment Specialist will play a crucial role in supporting all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This position will liaise with various business units that work with consumer lending and related functions, including but not limited to research, lien perfection, reporting and tracking processes, and resolving consumer loan issues. This position will support all resources relating to the loan system and client loan information. NORMAL DAY-TO-DAY WORK<ol><li>Prepares documentation and performs processing for consumer loan closing, including personal, auto, and home equity loans.</li><li>Gathers and reviews required documentation, including proof of income, buyers' orders, vehicle registrations, proof of insurance, title reports, appraisals, payoff statements, and other related documentation to ensure policies and regulations are followed.</li><li>Assists with creation and monitoring of required home equity pre/post disclosures, reviews of finalized loan documentation, and performs lien recordings as necessary.</li><li>Corresponds with members via email, phone, or mail to follow up on required conditions to close loans and non-funded loan requests.</li><li>Supports the review and testing of new releases and system enhancements to the lending operating system and core system as necessary.</li><li>Complies with and stays abreast of all policies, guidelines and procedures, federal and state laws applicable to consumer loan servicing of real estate and non-real estate products.</li><li>Supports policy, guidelines and procedures related to consumer real estate closings/transactions with key stakeholders to ensure correct structure, loan documentation, and accurate boarding into the core system.</li><li>Prepares for and assists with coordinating internal/external audits pertaining to consumer credit products. Works towards and strives for zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits on all areas of responsibility.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of consumer loan servicing experience.</li><li>Sound knowledge of consumer loan and documentation procedures, policies, regulations, including bankruptcy and consumer laws.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel is required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Finance, Accounting, Economics, Business or related field.</li><li>Proficiency in consumer and real estate documents in multiple lending jurisdictions, lien filing and titling, and vehicle and real estate insurance.</li><li>Functional understanding of a loan origination system (LOS).</li><li>Lending experience at a Credit Union/Financial Institution.</li></ol>Contact UsIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI265738225

Consumer Loan Fulfillment Specialist

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Fair Lending Analyst plays a critical role in ensuring the Credit Union's adherence to federal and state fair lending laws and regulations. This individual will be responsible for conducting in-depth analysis of lending practices, identifying potential risks or discriminatory patterns, and providing actionable insights to maintain regulatory compliance and promote equitable lending practices. NORMAL DAY-TO-DAY WORK<ol><li>Conducts detailed fair lending reviews of loan portfolios, underwriting processes, and pricing practices to identify potential disparities or risks.</li><li>Evaluates existing lending policies, procedures, and practices for compliance with fair lending laws and develops and executes robust fair lending testing methodologies</li><li>Prepares reports summarizing review findings, including recommendations for corrective actions and process improvements.</li><li>Maintains detailed records of fair lending reviews, testing, and resolutions.</li><li>Keeps current on changes to fair lending laws, regulations, and enforcement actions to ensure the Credit Union remains compliant.</li><li>Monitors industry trends and emerging risks to proactively address potential compliance issues.</li><li>Works with the Loan Analytics team to perform statistical and qualitative analyses to evaluate lending data for potential risks.</li><li>Oversees the review, validation, and evaluation of HMDA data to ensure accuracy, completeness, and compliance while identifying potential fair lending risks.</li><li>Ensures timely submission of HMDA data to regulatory agencies in accordance or reporting deadlines and serves as a subject matter expert on fair lending and HMDA regulations.</li><li>Acts as a liaison with the Credit Union's Audit Services and Risk and Compliance departments for periodic fair lending audits and compliance reviews.</li></ol>JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>4-6 years of experience in fair lending compliance, regulatory risk, and file review.</li><li>BA/BS in Business, Finance, Economics, Statistics, or related field.</li><li>Advanced knowledge of fair lending regulations, including ECOA, FHA, HMDA, and UDAAP.</li><li>Exceptional analytical and critical thinking skills.</li><li>Strong understanding of data validation and reporting processes.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Must possess a strong service orientation.</li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have. <ol><li>Experience with visual analytics platforms such as Tableau. </li><li>Experience in developing new lending policies, reviewing and enforcing existing policies, ensuring compliance with procedures and guidelines, and recommending policy revisions as needed.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>Requirements: PI266113185

Senior Fair Lending Analyst

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738234

Member Service Advisor, Lumberton (Branch Advisor)

Description: CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Collateral and Quality Control Specialist is responsible for the daily monitoring and servicing relating all consumer, mortgage, and commercial collateral management, insurance, and post-closing loan documentation review. This position will liaise with various business units that touch all collateralized loans including but not limited to research, lien perfection, reporting, process tracking, and resolving collateralized loan issues. A successful individual in this role will be forward thinking, assist with department projects as assigned by the Collateral and Quality Control manager. In addition, one must have strong knowledge in consumer loan collateral insurance requirements and post-documentation review policies and procedures, contribute to the ongoing development of processes and procedures as well as in-depth knowledge collateral management and documentation review. NORMAL DAY-TO-DAY WORK<ol><li>Provide daily operational support for collateralized consumer and commercial loans to ensure lien and titling needs for all portfolios are properly handled and that all related tasks including preparation of necessary paperwork for title transfers, payoffs, follow-ups, letters of guarantee, and member correspondences are satisfactory.</li><li>Process and monitor security interest for collateral securing consumer and commercial collateralized loans in accordance with Credit Union policies and procedures and best practices. Ensure liens are released when required and process applicable Uniform Commercial (UCC) Financing Statement to appropriately secure our lien position or terminate our security interest on non-titled collateral securing a consumer or commercial loan.</li><li>Monitor, review, and validate periodic collateral reports and system output and resolve/escalate issues as appropriate. Provide reconciliation and identification of pattern activities or anomalies in reports and notifies management.</li><li>Interface and assist with vendors and government entities to resolve titling registration and lienholder recording issues. Including all third-party relationships with state agencies and electronic vendors.</li><li>Assist with the continued support of the Credit Union's collateral and insurance-tracking related systems to ensure they are compliant with current policies and guidelines.</li><li>Handle complex issues and possess up-to-date knowledge of specific collateral and insurance management and regulations. Work with others as necessary to research, analyze, recommend, and implement loan initiatives.</li><li>Assist with creating and/or amending collateral and loan documentation quality control processes, procedures, policies, guidelines, and systems with knowledge of all lending regulations related to real estate and non-real estate loans.</li><li>Responsible for title tracking levels of overall perfected titles related to the auto portfolio; reviewing 30-60-90+ day non-perfected titles and clearing within prescribed SLA requirements.</li><li>Process applicable Uniform commercial (UCC) Financing Statements to appropriately secure lien position or terminate our security interest on non-titled collateral.</li><li>Actively engage with applicable title, deed of trust, and insurance servicing systems and vendors to ensure proper systems functionality and enhancement opportunities.</li><li>Process post-closing quality reviews of loan documentation completions and accuracy as well as lien perfection. Identifying critical/non-critical documents for perfection.</li><li>Ensure the accuracy of data/file/tickler maintenance, payoff calculations, required reporting, and compliance with operating procedures, policies, and regulations.</li><li>Assist with coordinating internal/external audits pertaining to consumer credit products. Expectation of zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits of all areas of responsibility.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of consumer and commercial loan real estate and non-real estate experience, including 1 – 3 years of loan operations experience.</li><li>Proficient in consumer, commercial and RE loan documents in multiple lending jurisdictions, including lien-filing, titling, vehicle and RE insurance, taxes, and escrow.</li><li>Demonstrated experience with consumer loan and documentation procedures, policies, and regulations. Knowledge of bankruptcy and consumer laws.</li><li>Ability to multi-task, prioritize, and accept change and function in a team environment.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Finance, Accounting, Economics, Business, or related field.</li><li>1 – 3 years of Credit Union experience.</li><li>Technical background and ongoing maintenance of loan core system as well as a functional understanding of a loan origination system (LOS).</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738204

Senior Collateral and Quality Control Specialist

Description: CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Vice President, Legal Services/Deputy General Counsel is responsible for leading all legal functions for the Credit Union and all affiliate organizations, under the guidance of the Chief Legal Officer/General Counsel. This includes contribution to the formulation, development, recommendation, implementations and administration of existing and proposed procedures, corporate policies, programs, and strategy, while ensuring companywide compliance with applicable laws and regulations. NORMAL DAY-TO-DAY WORK<ol><li>Recommend, develop, implement, maintain, and revise policies and procedures for the general operation of the Credit Union and all affiliate organizations' legal, compliance and related activities to prevent illegal, unethical, or improper conduct while complying with all required laws and regulations.</li><li>Provide continuing counsel and guidance on legal matters and on legal implications of all matters; Assume responsibility for ensuring that the Credit Union conducts its business in compliance with all laws and regulations. Act as a resource on the interpretation of existing or proposed local, state, or federal laws and regulations.</li><li>Influence decision-making and push the company forward cross-functionally in compliance/regulatory areas of strategic importance.</li><li>Oversee or handle all legal aspects of transactional and regulatory matters related to the Credit Union and affiliates; Provide legal oversight of issues related to credit unions, risk management and contracts and agreements; Respond to external requests for information, reporting, complaints or citations from external organizations.</li><li>Establish short and long-term legal related strategies in partnership with the Chief Legal Officer/General Counsel, while providing the leadership necessary for the successful design, development, and execution of that strategy.</li><li>Act as a legal leader and, in the absence of the Chief Legal Officer/General Counsel or at his/her direction, serve as liaison for the Legal department on legal and compliance matters requiring communication with the NCUA, CFPB, US and State Departments of Justice, NC Credit Union Administration and other relevant regulatory bodies.</li><li>Bring legal issues and concerns to the attention of the Chief Legal Officer/General Counsel and help him/her respond by appropriately developing, revising, and interpreting internal policies. Monitor and resolve disputes which may lead to litigation. Maintain a working familiarity of common legal issues facing financial institutions.</li><li>Provide leadership in the areas of litigation, due diligence requests, contract reviews, settlement agreements, licensing agreements, and all other documentation.</li><li>Provide regular updates and reports as directed or requested, to keep the Chief Legal Officer/General Counsel and Executive Management informed on complex legal matters.</li><li>Lead, develop, and evaluate the Legal Services team, including performance reviews and development plans.</li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Juris Doctorate from an accredited law school and licensed to practice law in the State of North Carolina.</li><li>Minimum 12 years as a practicing attorney in a law firm, banking regulatory agency or in-house law department; including 5+ years within financial services and 4-6 in management.</li><li>America's Credit Union Association (ACUA) Certified Compliance Officer Designation or obtained within 2 years of hire date.</li><li>Strongly skilled in strategic planning, tactical implementation, analytical thinking, legal affairs, and contract negotiation.</li><li>Ability to work effectively in a complex environment with a high degree of collaboration.</li><li>Effective in building partnerships with organizational business units, functioning well with project teams, and working for the overall success of the team.</li><li>Demonstrated problem solving skills, judgment and character.</li><li>Excellent verbal, written and interpersonal communication skills.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Full knowledge of and/or practical experience with the operations of credit unions, their products and services, and the laws and regulations governing them.</li><li>Practical experience in one or a combination of the following areas: enterprise risk management, contract management, litigation management, real estate law, bankruptcy and collections law, or privacy and information security law.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI265738214

SVP, Legal Services/Deputy General Counsel

Description:ABOUT THE POSITIONThe VP, Deposit Operations is responsible for providing expertise and guidance to organizational initiatives relating to deposit operations, payments, central processing, and associated products and services. This position will help develop and be responsible for executing the strategic plan designed to enhance operational effectiveness and drive innovation while optimizing talent, process, and technology. This role will be responsible for the development, implementation, and ongoing process improvement of all new deposit operations products, services and procedures. The VP, Deposit Operations will direct the overall activities of service delivery, compliance, policies, procedures, and process execution. They will negotiate contracts with vendors, perform due diligence, and ensure goals are established, communicated, and met while maintaining world-class member service. NORMAL DAY-TO-DAY WORK<ol><li>Responsible for innovation, development, administration and delivery of payments products and deposit products services including policies, procedures, processes, operations, compliance, and business goals. Researches, recommends, and implements operational policies and programs. </li><li>Creates a culture of understanding around leveraging of back-office automation and the need to upskill talent to generate higher levels of efficiency and improved employee/member experiences.</li><li>Develops business cases, participates in vendor selection, and implementation/execution of vendor changes to meet evolving best practices and business needs.</li><li>Serves as the primary liaison to third party vendors that assist in the delivery of deposit operations and payment services to the Credit Union. Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. </li><li>Keeps informed of market conditions, monitors trends, and provides insights to assist in the development and implementation of new products and services and alternative delivery methods. Responsible for the development and execution of a deployment strategy designed to support organizational initiatives and increase member engagement.</li><li>Works collaboratively with internal stakeholders and subject matter experts to identify opportunities to enhance overall credit union operations in support of established strategic priorities. </li><li>Leads operational technology implementations, including various integrations. Provides effective and efficient administration for these software solutions. Works with users across the various lines of business to enhance the operations of business processes. </li><li>Leads change management and business process improvement initiatives throughout various departments for successful implementation of the new system, associated processes and policies. </li><li>Provides leadership and consulting support to Credit Union executives and management on matters of operational policy development, and strategic implementation in support of achieving corporate objectives and business growth. Establishes roadmaps and/or project requests for prioritization based on strategic goals.</li><li>Forecasts, budgets, and manages staffing levels and provides strategic oversight for all department activities.</li><li>Creates a culture of leadership and accountability that inspires positive action in others. </li><li>Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility communicating and delegating effectively. Work effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONS Here are a few skills you MUST have to be qualified for this position. <ol><li>Minimum 7-9 years of progressively responsible experience in Financial Services within Operations, including 4-6 in management.</li><li>Knowledge of financial industry rules and regulations relating to deposit products and operations, payments, and central processing. </li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including, but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position. <ol><li>BS/BA degree in Business, Finance, Marketing or related field.</li><li>A mix of experience with Retail and Business Operations is preferred. </li></ol> OUR CULTUREOur organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach our HR department at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266240853

VP, Deposit Operations

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual will support the Civic Manager with day-to-day branch operations. The Senior Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Senior Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Assists the Civic Manager in achieving the Credit Union's vision by demonstrating and leading a high level of member service awareness, continually strives to exceed members' expectations, and ensuring the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.</li><li>Collaborates with the Civic Manager to ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing and promotion of products and services.</li><li>Maintains the branch vault, monitors essential administrative functions, assists with balancing cash drawers and collaborates with internal departments to ensure smooth operations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Provides lobby support and accurately processes member transaction requests. Responds to member inquiries via various channels in a timely manner.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Maintains a strong knowledge of Credit Union offerings so one can explain loan programs to members, evaluate their needs and recommend loan options. Inform members about products and services other than those requested, including current promotions. Complete member and loan applications, prepares required documentation, and escalate to the lending department as necessary.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Adapts to member needs and employs active listening techniques to effectively de-escalate member concerns. Serve as point of contact for escalated member issues and concerns, using experience-based knowledge as it relates to account opening and loan applications to resolve all member issues.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Participates in required meetings and training, while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Complies with regulations, policies, procedures and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of member servicing experience, inclusive of lending and/or account opening experience, or have a Bachelor's degree in Business, Finance, Lending, or relevant area and 1-3 years of experience in financial services.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or the ability to achieve in the first 6 month of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Four-year degree from an accredited college/university.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738215

Senior Member Service Advisor, Raleigh (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONAs a critical and senior member of the Information Security team, the Senior Cyber Security Analyst works closely with the management, business units, enterprise applications and infrastructure teams to ensure network availability, network/system security and data security for the credit union. The position will provide coverage, at times, for some systems administration duties. This position supports the Information Security practice within the credit union by providing 2nd and 3rd tier support related to security and identity related incidents and requests. A primary function of this role is to process incoming work tickets, triaging, resolving and redirecting them as necessary. NORMAL DAY-TO-DAY WORK<ol><li>Lead ongoing analysis of security tools and evaluate available technology capabilities against the security needs of the credit union.</li><li>Provide daily data displaying the overall security coverage for specific platforms which shall be reported in appropriate manner.</li><li>Provide network defense system architecture, installation and configuration support by identifying, developing and facilitating implementation of initiatives and programs designed to enhance the security of the credit union's network and data assets.</li><li>Ensure network security access and protect against unauthorized access, modification, or destruction of data that are critical to enable achievement of information security program goals and objectives.</li><li>Reviews, develops, tests, and implements security plans, products, and control techniques as well document security policies and procedures.</li><li>Draft and update existing documentation to include tactics, techniques and standard operating procedures and security controls for all hardware/software used on the network.</li><li>Provide technical expertise in development and support of Information Security and operational activities, processes, and tools for protecting technology-based information.</li><li>Assist with enterprise-wide establishment, and maintenance of data, security-related infrastructure, applications, and processes.</li><li>Lead response and investigation efforts in cyber security incidents and design corrective actions.</li><li>Perform software security analysis during software approval processes for the credit union and provide recommendations accordingly.</li><li>Review, respond to and work to mitigate findings from internal and external penetration tests and audits.</li><li>Leverage prior security knowledge and experience to address and adapt to emerging technologies and threats.</li><li>Works with Enterprise Applications and Enterprise Architecture teams to design security services and recommend security architecture improvements.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7-9 years general Information Technology experience working in a mid-size to enterprise environment.</li><li>3-5 years advanced Cyber Security experience required, including knowledge of security assessment and penetration testing methodology.</li><li>Solid experience working with security technologies including firewalls, IPS/IDS, NAC, EDR, proxies, and other products to secure network borders.</li><li>Advanced knowledge of network monitoring, SEIM, and incident response/threat hunting tools.</li><li>Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in information technology or other engineering or technical discipline.</li><li>CEH, GWAPT, GPEN, OSCP, GSEC, GCIH, GMON, GCWN, GCIA and/or GSE certificates.</li><li>Experience interpreting and implementing cyber security regulations.</li><li>Advanced knowledge of network administration and engineering.</li><li>Strong experience with digital forensics on host or network from malware perspective.</li><li>Ability to identify anomalous behavior on network and/or endpoint devices.</li><li>Experience with Security Orchestration Automation and Response (SOAR) solutions.</li><li>Experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738219

144 Banking / Insurance Jobs