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OverviewThe Proactive Partner. You’re a star when it comes to creating new relationships and expanding existing connections. As an expert in home finance, you enjoy being the trusted advisor and guide, while helping members find the loans that best fit their financial future. Our team at OnPoint Community Credit Union has been dedicated to making our members’ financial dreams a reality for over 80 years. Working together, we can further strengthen the mission we have for our community. We’re also devoted to being a fabulous place to work. We value your expertise as Mortgage Loan Officer and invite you to explore and grow your career with OnPoint. Responsibilities&nbsp;<ul><li>Identifies, develops and maintains a quality pipeline of member relationships that serves as a recurring source of referrals for new mortgage lending opportunities.</li><li>Attracts new mortgage loan originations by developing relationships within the community, specifically within the real estate community; making sales calls to prospective business partners.</li><li>Conducts interviews with prospective borrowers in order to analyze financial and credit reports, tax returns, verifications, etc. and determine member financing objectives, advise members of product/pricing policies and guidelines and gather any additional required information.</li><li>Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements.</li><li>Demonstrates a commitment to professional ethics, complying with all federal and state compliance policies and adhering to all requirements.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Thorough understanding of conventional and government lending practices, policies and guidelines from origination through closing.</li><li>Must be detail-oriented.Ability to be self-directed, efficient, and meet deadlines.</li><li>Ability to manage a heavy pipeline of 40 plus loans.</li><li>Highly organized with the ability to prioritize multiple competing tasks and verbal and written communication skills.</li><li>Demonstrated math and accounting skills.</li></ul>Qualifications<ul><li>High School diploma or GED required.</li><li>Minimum of 3 years Conventional and FHA-insured real estate lending experience, with knowledge of processing underwriting and/or closing procedures.</li></ul>At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

OnPoint Community Credit Union

Mortgage Loan Officer - Stadium and 67th & Glisan

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Infrastructure Engineer is a key player in the deployment, maintenance and support of organization's IT infrastructure, with a strong focus on Active Directory, Server Hardware, Server and Desktop Virtualization, Storage Area Networks (SAN), Data Backup &amp; Archiving Systems, Server Operating Systems, Tools &amp; Platform Software, and Data Center Management &amp; Disaster Recovery. This position will work closely with members with the infrastructure team and collaborate with other IT teams and business areas to ensure the efficient and reliable operation of critical systems. The ideal candidate strongly embraces learning and working with newer technologies including cloud. This role requires solid interpersonal skills, a collaborative nature and awareness of self and others to maximize success in the position. NORMAL DAY-TO-DAY WORK<ol><li>Deploy, configure, and maintain foundational Active Directory infrastructure, including domain controllers, user accounts, and group policies.</li><li>Manage virtualization technologies (e.g., VMware, Hyper-V, Citrix) to build and patch virtual server and VDI machines, ensuring resource allocation and efficient utilization.</li><li>Implement and manage Storage Area Networks to provide scalable and reliable data storage solutions. Monitor and maintain data storage systems, ensuring data integrity, availability, and performance</li><li>Assist in the development and maintenance of data backup and archiving systems, ensuring regular backups and adherence to retention policies. Respond to backup and recovery issues, performing data restores when necessary.</li><li>Design and implement non-critical, internal technology infrastructure, such as Microsoft Teams, Intune Mobile Device Management, and other supporting systems, ensuring seamless integration and user efficiency.</li><li>Monitor data center infrastructure, including power, cooling, and environmental factors, to ensure optimal operation.</li><li>Assist Senior and Lead Infrastructure Engineers with development and maintenance of disaster recovery plans and procedures, as well as contribute to disaster recovery testing and recovery efforts during incidents.</li><li>Assist with the deployment and management of cloud-based services (e.g., AWS, Azure) and ensure integration with on-premises infrastructure.</li><li>Provide 24 x7 x 365 advanced technical support to resolve infrastructure-related issues, working to minimize downtime and ensure smooth operations. Collaborate with cross-functional teams to address complex problems and incidents.</li><li>Adhere to SDLC protocols and IT Service/Change Management procedures including change control, Incident and problem resolution, and call logging from acknowledgment through resolution.</li><li>Maintain comprehensive documentation of infrastructure configurations, processes and troubleshooting procedures, and assist with development of various metrics for all managed infrastructure.</li><li>Work closely with Lead and Senior Infrastructure Engineers and Information Security teams to identify and remediate system vulnerabilities and maintain compliance with current platform and industry security standards.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7-9 years of technical experience, including 2-4 years of dedicated experience in an Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise) with expertise in Active Directory, User Management, Server Hardware, Virtualization, Storage, and Data Center Management or a Bachelor's Degree in Technology or related field and 3-5 years of technical experience, including 2-4 years of experience in a dedicated Infrastructure Engineering role building, designing and maintaining the organization's IT infrastructure (both cloud and on-premise).</li><li>Strong knowledge of virtualization technologies administration (VMware, Hyper-V, and Citrix). Windows 10/11, Windows Server 2012 and later, MacOS 11.x or later, Android and iOS operating systems, and Desktop Imaging technologies.</li><li>Experience with Storage Area Networks (SAN), NAS, and data backup &amp; archiving systems.</li><li>Demonstrated proficiency in patch automation, security remediation, infrastructure scripting and automation.</li><li>Working knowledge of LAN/WAN technologies and TCP/IP Network protocols and services such as TCP/IP, IPV6, DHCP, DNS, SMTP, WWW, FTP and DFS.</li><li>Ability to function in a Consumer business environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).</li><li>Relevant certifications such as MCSA, VMware VCP, or similar are highly desirable.</li><li>Experience with ServiceNow ITSM preferred.</li><li>Experience in credit union or other financial institution.</li><li>Familiarity with Cloud technologies (IaaS, PaaS, SaaS).</li><li>Familiarity with mobile device management (MDM) concepts and deployment.</li><li>Experience in disaster recovery planning and testing.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach our HR at:LGFCU Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>Requirements: PI265738221

Local Government Federal Credit Union

Infrastructure Engineer

Description: CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Lead Database Administrator will serve as technical lead for database administrators to ensure that business and technical requirements are thoroughly understood and implemented across the enterprise. This will include overseeing the development and organization of databases, assessing the implementation of new technologies and providing a long-term strategic perspective on the relationship between database technology and business opportunities. A key responsibility of this job is the development, realization and support of highly flexible and scalable databases that are designed for continuous availability and optimized for the credit union mission. NORMAL DAY-TO-DAY WORK<ol><li>Lead technical aspects of a team comprised of Database Administrators, contractors and managed service providers. Direct and establish procedures within the team with overall responsibility for the capacity planning, installation and ongoing maintenance of all critical functions (upgrades, patches, monitoring, regular backups, etc.) and Disaster recovery experience for Oracle and MS SQL databases.</li><li>Serve as a subject matter expert within all aspects for database administration including Oracle database architecture, ASM, RAC, and Data Guard. Provide in-depth knowledge of SQL and PL/SQL, including query optimization and stored procedure development.</li><li>Lead the backup and recovery processes using RMAN, including incremental backups, executing point-in-time recovery, and disaster recovery planning. Implement Oracle security features, including auditing, encryption, and access control. Conduct Oracle performance diagnostics and troubleshooting using trace files, event waits, and system statistics.</li><li>Design and implement high availability solutions using Data Guard, SQL Server AlwaysOn Availability Groups, or other appropriate technologies.</li><li>Collaborate with multiple cross functional teams and business leaders to understand their business needs and translate those into proven delivery of technology to implement strategic solutions as needed.</li><li>Collaborate with others to design and revise the configuration, layout and entry screens for the various database modules within MIS.</li><li>Define database security measures and hierarchies in conjunction with senior leaders.</li><li>Drive efforts to streamline database administration by overseeing the implementation of a continuous monitoring model and automating manual processes.</li><li>Responsible for troubleshooting complex problems regarding databases. Ensure the team performs ongoing tuning of the database, controls migrations of risk associated with this and puts forth sound recommendations for management regarding database lifecycle.</li><li>Audit data sets and reports to ensure completeness, consistency and accuracy. Supervise vendor and contractor activities and monitor database software to ensure established milestones and projects are complete.</li><li>Coordinate links between information systems teams and the database.</li><li>Develop and test disaster recovery plans to ensure business continuity. Build and maintain sound Disaster Recovery solutions as they pertain to database environments. Manage and maintain standby databases.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol> JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years professional experience as a database administrator.</li><li>Expert knowledge of Oracle and MS SQL databases running on Windows and Linux servers.</li><li>Demonstrated ability to lead the technical activities of other DBA staff to define and execute deliverables on time and in budget.</li><li>Ability to convey ideas and gain consensus/buy-in both horizontally and vertically across the organization.</li><li>Ability to lead/drive teams to consensus decisions on complex business and technical data challenges.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required sometimes.</li></ol> Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>BA/BS Computer Science, Information Technology or related field.</li><li>Financial institution experience.</li><li>Oracle DBA skillset with Fiserv DNA databases and Integration experience of multiple applications.</li><li>Familiarity with system life cycle management, IT services management, infrastructure and operations and ITIL frameworks.</li><li>Comfortable in a hands-on role, driving administration team end to end and capable of working closely with the team to monitor the progress of assigned work.</li><li>Excellent communication skills and ability to explain technical concepts to business.</li></ol> CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738222

Lead Database Administrator

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738235

Member Service Advisor, Wilmington (Branch Advisor)

Description:CIVIC CULTURE Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITION The Consumer Loan Fulfillment Specialist will play a crucial role in supporting all consumer and residential real estate loan fulfillment and booking utilizing the loan core system. This position will liaise with various business units that work with consumer lending and related functions, including but not limited to research, lien perfection, reporting and tracking processes, and resolving consumer loan issues. This position will support all resources relating to the loan system and client loan information. NORMAL DAY-TO-DAY WORK<ol><li>Prepares documentation and performs processing for consumer loan closing, including personal, auto, and home equity loans.</li><li>Gathers and reviews required documentation, including proof of income, buyers' orders, vehicle registrations, proof of insurance, title reports, appraisals, payoff statements, and other related documentation to ensure policies and regulations are followed.</li><li>Assists with creation and monitoring of required home equity pre/post disclosures, reviews of finalized loan documentation, and performs lien recordings as necessary.</li><li>Corresponds with members via email, phone, or mail to follow up on required conditions to close loans and non-funded loan requests.</li><li>Supports the review and testing of new releases and system enhancements to the lending operating system and core system as necessary.</li><li>Complies with and stays abreast of all policies, guidelines and procedures, federal and state laws applicable to consumer loan servicing of real estate and non-real estate products.</li><li>Supports policy, guidelines and procedures related to consumer real estate closings/transactions with key stakeholders to ensure correct structure, loan documentation, and accurate boarding into the core system.</li><li>Prepares for and assists with coordinating internal/external audits pertaining to consumer credit products. Works towards and strives for zero audit exceptions as it relates to scope of responsibility. Performs periodic self-audits on all areas of responsibility.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of consumer loan servicing experience.</li><li>Sound knowledge of consumer loan and documentation procedures, policies, regulations, including bankruptcy and consumer laws.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer).</li><li>Travel is required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in Finance, Accounting, Economics, Business or related field.</li><li>Proficiency in consumer and real estate documents in multiple lending jurisdictions, lien filing and titling, and vehicle and real estate insurance.</li><li>Functional understanding of a loan origination system (LOS).</li><li>Lending experience at a Credit Union/Financial Institution.</li></ol>Contact UsIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a> Requirements: PI265738225

Consumer Loan Fulfillment Specialist

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Fair Lending Analyst plays a critical role in ensuring the Credit Union's adherence to federal and state fair lending laws and regulations. This individual will be responsible for conducting in-depth analysis of lending practices, identifying potential risks or discriminatory patterns, and providing actionable insights to maintain regulatory compliance and promote equitable lending practices. NORMAL DAY-TO-DAY WORK<ol><li>Conducts detailed fair lending reviews of loan portfolios, underwriting processes, and pricing practices to identify potential disparities or risks.</li><li>Evaluates existing lending policies, procedures, and practices for compliance with fair lending laws and develops and executes robust fair lending testing methodologies</li><li>Prepares reports summarizing review findings, including recommendations for corrective actions and process improvements.</li><li>Maintains detailed records of fair lending reviews, testing, and resolutions.</li><li>Keeps current on changes to fair lending laws, regulations, and enforcement actions to ensure the Credit Union remains compliant.</li><li>Monitors industry trends and emerging risks to proactively address potential compliance issues.</li><li>Works with the Loan Analytics team to perform statistical and qualitative analyses to evaluate lending data for potential risks.</li><li>Oversees the review, validation, and evaluation of HMDA data to ensure accuracy, completeness, and compliance while identifying potential fair lending risks.</li><li>Ensures timely submission of HMDA data to regulatory agencies in accordance or reporting deadlines and serves as a subject matter expert on fair lending and HMDA regulations.</li><li>Acts as a liaison with the Credit Union's Audit Services and Risk and Compliance departments for periodic fair lending audits and compliance reviews.</li></ol>JOB QUALIFICATIONS Here are a few qualifications you MUST have to be qualified for this position. <ol><li>4-6 years of experience in fair lending compliance, regulatory risk, and file review.</li><li>BA/BS in Business, Finance, Economics, Statistics, or related field.</li><li>Advanced knowledge of fair lending regulations, including ECOA, FHA, HMDA, and UDAAP.</li><li>Exceptional analytical and critical thinking skills.</li><li>Strong understanding of data validation and reporting processes.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Must possess a strong service orientation.</li><li>PC proficient including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have. <ol><li>Experience with visual analytics platforms such as Tableau. </li><li>Experience in developing new lending policies, reviewing and enforcing existing policies, ensuring compliance with procedures and guidelines, and recommending policy revisions as needed.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at: Human Resources3600 Wake Forest Rd, Raleigh, NC 27609 <a href="mailto:careers@lgfcu.org" target="_blank">careers@lgfcu.org</a>Requirements: PI266113185

Senior Fair Lending Analyst

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Senior Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. This individual will support the Civic Manager with day-to-day branch operations. The Senior Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Senior Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Assists the Civic Manager in achieving the Credit Union's vision by demonstrating and leading a high level of member service awareness, continually strives to exceed members' expectations, and ensuring the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.</li><li>Collaborates with the Civic Manager to ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing and promotion of products and services.</li><li>Maintains the branch vault, monitors essential administrative functions, assists with balancing cash drawers and collaborates with internal departments to ensure smooth operations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Provides lobby support and accurately processes member transaction requests. Responds to member inquiries via various channels in a timely manner.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Maintains a strong knowledge of Credit Union offerings so one can explain loan programs to members, evaluate their needs and recommend loan options. Inform members about products and services other than those requested, including current promotions. Complete member and loan applications, prepares required documentation, and escalate to the lending department as necessary.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Adapts to member needs and employs active listening techniques to effectively de-escalate member concerns. Serve as point of contact for escalated member issues and concerns, using experience-based knowledge as it relates to account opening and loan applications to resolve all member issues.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Participates in required meetings and training, while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Complies with regulations, policies, procedures and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 4 – 6 years of member servicing experience, inclusive of lending and/or account opening experience, or have a Bachelor's degree in Business, Finance, Lending, or relevant area and 1-3 years of experience in financial services.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or the ability to achieve in the first 6 month of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li><li>Four-year degree from an accredited college/university.</li></ol> If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738215

Senior Member Service Advisor, Raleigh (Branch Advisor)

Description:CIVIC CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONAs a critical and senior member of the Information Security team, the Senior Cyber Security Analyst works closely with the management, business units, enterprise applications and infrastructure teams to ensure network availability, network/system security and data security for the credit union. The position will provide coverage, at times, for some systems administration duties. This position supports the Information Security practice within the credit union by providing 2nd and 3rd tier support related to security and identity related incidents and requests. A primary function of this role is to process incoming work tickets, triaging, resolving and redirecting them as necessary. NORMAL DAY-TO-DAY WORK<ol><li>Lead ongoing analysis of security tools and evaluate available technology capabilities against the security needs of the credit union.</li><li>Provide daily data displaying the overall security coverage for specific platforms which shall be reported in appropriate manner.</li><li>Provide network defense system architecture, installation and configuration support by identifying, developing and facilitating implementation of initiatives and programs designed to enhance the security of the credit union's network and data assets.</li><li>Ensure network security access and protect against unauthorized access, modification, or destruction of data that are critical to enable achievement of information security program goals and objectives.</li><li>Reviews, develops, tests, and implements security plans, products, and control techniques as well document security policies and procedures.</li><li>Draft and update existing documentation to include tactics, techniques and standard operating procedures and security controls for all hardware/software used on the network.</li><li>Provide technical expertise in development and support of Information Security and operational activities, processes, and tools for protecting technology-based information.</li><li>Assist with enterprise-wide establishment, and maintenance of data, security-related infrastructure, applications, and processes.</li><li>Lead response and investigation efforts in cyber security incidents and design corrective actions.</li><li>Perform software security analysis during software approval processes for the credit union and provide recommendations accordingly.</li><li>Review, respond to and work to mitigate findings from internal and external penetration tests and audits.</li><li>Leverage prior security knowledge and experience to address and adapt to emerging technologies and threats.</li><li>Works with Enterprise Applications and Enterprise Architecture teams to design security services and recommend security architecture improvements.</li><li>Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.</li></ol>JOB QUALIFICATIONSHere are a few skills you MUST have to be qualified for this position.<ol><li>7-9 years general Information Technology experience working in a mid-size to enterprise environment.</li><li>3-5 years advanced Cyber Security experience required, including knowledge of security assessment and penetration testing methodology.</li><li>Solid experience working with security technologies including firewalls, IPS/IDS, NAC, EDR, proxies, and other products to secure network borders.</li><li>Advanced knowledge of network monitoring, SEIM, and incident response/threat hunting tools.</li><li>Ability to function in a business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualities we'd LIKE for you to have to make you more suited for this position.<ol><li>Bachelor's degree in information technology or other engineering or technical discipline.</li><li>CEH, GWAPT, GPEN, OSCP, GSEC, GCIH, GMON, GCWN, GCIA and/or GSE certificates.</li><li>Experience interpreting and implementing cyber security regulations.</li><li>Advanced knowledge of network administration and engineering.</li><li>Strong experience with digital forensics on host or network from malware perspective.</li><li>Ability to identify anomalous behavior on network and/or endpoint devices.</li><li>Experience with Security Orchestration Automation and Response (SOAR) solutions.</li><li>Experience with processes, tools, techniques and practices for assuring adherence to standards associated with accessing, altering and protecting organizational data.</li></ol>CONTACT USIf you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:Civic Human Resources3600 Wake Forest Road, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738219

Senior Cyber Security Analyst

Description:The Branch Manager will play a crucial leadership role in ensuring the success as well as reputation of the branch. This individual will manage, oversee, and ensure excellence of day-to-day branch operations, which include but are not limited to branch opening, closing, member service and experience, transaction processing, promotion of products and services, and ensuring general required service coverage of the location. On top of managing the daily activities, a successful individual in this role will place emphasis on continual improvement of operational efficiencies as well as service quality standards, putting the members' satisfaction at the core of everything we do. At the core, the Branch Manager will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates and leads a high level of member service awareness, continually strives to exceed members' expectations and ensures the maintenance of operational proficiencies in effort to develop lasting member impressions and relationships.</li><li>Oversees branch growth and membership retention by coaching and leading well-informed advisors to discover member centric solutions.</li><li>Communicates, transfers, and demonstrates product and service knowledge to advisors. Proactively identifies areas of knowledge improvement amongst branch staff.</li><li>Coaches and manages team development to drive internal opportunities, foster teamwork, and career progression.</li><li>Effectively recruits, interviews and onboards advisors.</li><li>Oversees essential administrative functions, including but not limited to scheduling, cash orders, managing branch losses, documentation and retention, and end-of-day balancing.</li><li>Engages with community and branch partners, including Membership Development Officers, to enhance member appreciation. Facilitates timely and efficient communication between branch and home office.</li><li>Serves as escalation point for member complaints and suggestions, deploys active listening techniques to capture improvement opportunities, and treats all member cases with empathy and exceptional professionalism.</li><li>Seeks out professional development and internal networking to enhance education in the financial service industry to improve branch member experience.</li><li>Ensures branch staff's readiness to meet all pre-defined financial targets while continually serving as stewards of membership resources to maximize profitability.</li><li>Complies with regulation, policies, procedures, and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests, and implements security measures when appropriate.</li><li>Follows all safety and security guidelines to properly protect branch team members, members, and credit union assets.</li></ol> JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 7 – 9 years of banking/member service experience, including 1 – 3 years of managerial experience.</li><li>Strong analytical and problem-solving skills, with the ability to identify trends and develop solutions.</li><li>Demonstrated knowledge of banking procedures, including policies, laws and regulations, consumer loan origination and servicing.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol> Here are a few qualifications we'd LIKE for you to have.<ol><li>4 – 6 years of Credit Union member service experience.</li><li>Bachelor's degree in Business Administration or relating field of study.</li><li>Experience with creating and updating policies, processes, procedures, and guidelines.</li><li>Supervisory experience within a member/customer service environment.</li></ol> OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI266044496

Civic Manager, Greenville (Branch Manager)

Description: OUR CULTUREOur organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and wellbeing of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. ABOUT THE POSITIONThe Civic Advisor will play a crucial role in providing superior member experience with enhanced awareness and continued education of existing products and services. This is accomplished by offering digital options, processing accurate and professional member transactions and discovering member centric account solutions. The Civic Advisor will be a part of the member's journey in exploring financial goals, building trust through operational soundness and becoming a frontline touchpoint for members and staff. At the core, the Civic Advisor will embody Civic's values, policies and vision while fostering an inclusive environment for both branch staff and members. NORMAL DAY-TO-DAY WORK<ol><li>Demonstrates exceptional member service by providing personalized solutions, creating memorable interactions and exceeding member expectations.</li><li>Builds and fosters relationships with current and potential members to increase their financial well-being.</li><li>Exhibits adept recognition and adjustment to member needs while employing active listening techniques to effectively de-escalate member concerns. Conducts thorough research to address and resolve member inquiries, preparing necessary documentation as needed.</li><li>Maintains and balances assigned cash drawer daily, while following operational procedures and cash limits. Participates in opening and closing procedures, as needed.</li><li>Accurately processes member transaction requests and responds to member inquiries via various channels in a timely manner.</li><li>Provides lobby support and maintains a strong knowledge of products and services available to Civic members, including current promotions. Inform members about products and services other than those requested based on the member's financial information.</li><li>Assists with in-person opening of deposit and loan accounts by ensuring all information is received timely and accurately processed.</li><li>Explains loan programs to member, evaluates their needs and recommends loan options. Complete member and loan applications and escalate to the lending department as necessary.</li><li>Participate in beta-testing for possible workflow and process improvement and provide feedback to internal/external resources as needed.</li><li>Educates members on digital solutions by providing self-service alternatives to manage finances at their convenience.</li><li>Participates in required meetings and trainings while promoting a positive team environment. Shares knowledge of member feedback and effective practices.</li><li>Collaborates with internal departments to provide a closed-loop experience for member requests.</li><li>Complies with regulation, policies, procedure and operational guidelines. Proactively assesses and mitigates operational risks, ensuring compliance with regulations, audit requests and implements security measures when appropriate.</li></ol>JOB QUALIFICATIONSHere are a few qualifications you MUST have to be qualified for this position.<ol><li>Minimum 1 – 3 years of customer service experience, or a Bachelor's degree.</li><li>High school diploma or equivalent.</li><li>Excellent verbal, written, telephone and interpersonal communication skills.</li><li>Demonstrated strong customer service skills.</li><li>Notary Public in North Carolina, or ability to achieve in the first 6 months of employment.</li><li>PC proficient, including Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and the Internet.</li><li>Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.</li><li>Ability to lift a minimum of 25 lbs. (file boxes, computer printer).</li><li>Travel required on occasion.</li></ol>Here are a few qualifications we'd LIKE for you to have.<ol><li>Credit Union member service experience.</li><li>Knowledge of financial products and services, mobile and on-line banking a plus.</li></ol>If you have questions about this position description, please feel welcome to ask. You can reach HR at:Human Resources3600 Wake Forest Rd, Raleigh, NC 27609<a href="mailto:careers@civicfcu.org" target="_blank">careers@civicfcu.org</a>Requirements: PI265738234

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