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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.The&nbsp;Global Advertising and Brand Management (GABM)&nbsp;team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The&nbsp;OnBrand Creative Agency&nbsp;sits within GABM. We aspire to be the creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond. We are seeking a&nbsp;Motion Graphics Designer. As a Motion Graphics Designer, you will create original and highly engaging animated content on an everyday basis for our clients. You will be responsible for trend spotting, ideation, creative development, and production of motion graphics on a variety of projects. The ideal candidate has an appetite for learning, is highly motivated, collaborative and knows how to quickly action and pivot as projects evolve. The Motions Graphics Designer will report into the ACD Motion Graphics Designer. Day to day responsibilities include, but are not limited to:<ul><li>Concepting, designing and animating content for a variety of digital media and platforms. </li><li>Working closely with account managers, project managers, designers, developers and other creatives to bring concepts to life through motion.</li><li>Creating content that is on-brand, on-strategy, leverages current platform trends and is true to a brands style, voice and aesthetics.</li><li>Actively attend team and client meetings and feel comfortable presenting your work.</li><li>Keep up with the latest trends and find relevant ways for the brand to participate in or leverage them through animated content.</li><li>Being available to commute for productions if needed.</li></ul>Minimum Qualifications:<ul><li>1 to 3+ years of motion design experience working within a creative environment, such as an agency, in-house creative team or production studio</li><li>Ability to understand marketing insights and strategies to translate into compelling motion content.</li><li>Ability to combine conceptual thinking with high-quality creative content delivery</li><li>Passionate about social media platforms, trends, technology and best practices</li><li>Adaptability and willingness to learn new tools, workflows and platforms. </li><li>Experience with illustration and 2D character animation a huge plus.</li><li>Experience in creating animated content for web with Lottie or Rive a plus </li><li>Experience with 3D software and workflows a plus</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Motion Designer, OnBrand

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the B2B payments division of American Express, enabling businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.&nbsp;GCS Strategy, M&amp;A, and Alliances (SMA) team plays an integral role in defining, developing, and leading new strategies, inorganic growth (M&amp;A), partnership (Alliances) opportunities, as well as managing Annual Investment Planning, Opex, Strategic Engagement Team to accelerate our overall 3-year strategy and vision.We are hiring a VP, Strategic Alliances to head the Alliances arm, responsible for our holistic approach in developing and aligning our commercial partnership strategy.This individual will lead a high-performing team that sources and negotiates new business development opportunities and manages a portfolio of third-party relationships that deliver strengthened solutions to our customers. This individual will be responsible for collaborating across the enterprise to take opportunities from ideation to execution, and serve as a COE across GCS for consistent, controlled approach to third-party partnerships. Core Responsibilities<ul><li>Development and alignment of our commercial partnership strategy, including building a pipeline of new business development and growth opportunities, and managing a portfolio of third-party partnerships throughout the end-to-end life cycle</li><li>Drive the prioritization, execution, and socialization of high-impact opportunities including product integrations, high value distribution channels, and value capture for GCS customers via enterprise relationships </li><li>Standardize GCS’ partnership operating model, serving as a Center of Excellence and provide specialized support as a key lead for business development discussions, contract negotiations, and the management of partner relationships </li><li>Drive broadscale thought leadership on GCS’ innovation agenda through partnerships as a growth and retention lever across segments </li><li>Lead high impact deals, managing end-to-end negotiations for GCS engagements and enterprise-wide initiatives</li><li>Lead and develop a high performing deal team that can serve as partnership subject matter experts across GCS</li></ul>Qualifications<ul><li>Demonstrated success in negotiations and leading deals with a focus on complex new business development; strong understanding of AXP deal and oversight processes preferred</li><li>Excellent influencing, negotiation, and partner management skills necessary to build strong relationships.</li><li>Outstanding matrix management skills, with the ability to mobilize, drive and direct resources across the organization without direct reporting lines</li><li>Excellent partnership and/or client management skills (industry agnostic) with a demonstrated ability to influence key decision makers </li><li>Strong people leadership skills with an ability to collaborate and work as a true member of a team both within and outside GCS Strategic Alliances</li><li>Robust strategic skills, with the ability to identify and assess key points, implications and recommendations (across both AXP and prospective partners); operating experience a plus</li><li>Highly motivated self-starter with the ability to drive successful results in a fast-paced environment with white space</li><li>Strong financial acumen and the ability to understand various levers within the deal framework</li><li>Experience in the Commercial/B2B space required</li><li>Understanding of emerging technologies and experience working with FinTechs</li><li>Strong external network of relationships in relevant industries</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa&nbsp;sponsorship&nbsp;for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, Strategic Alliances

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Partial list of job duties:<ul><li>&nbsp; &nbsp; &nbsp;Maintain documentation and administrative tracking of all fire safety programs and activities at AXP facilities within the position’s area of responsibility.&nbsp;&nbsp;This will consist of maintenance of the following programs:&nbsp;&nbsp;Fire Drills, Fire Warden Recruitment &amp; Training, Emergency Action Plans, Navigator Training, PRA/PEEP program, Fire Risk Assessments, Awareness training.&nbsp;&nbsp;</li><li>&nbsp; &nbsp; &nbsp;Assure AXP facilities within the position’s area of responsibility are compliant with all local fire safety laws and ordinances.&nbsp;</li><li>&nbsp; &nbsp; &nbsp;In participation with local AXP GS management, manage emergency and non-emergency fire drills and inspections at designated facilities.</li><li>&nbsp; &nbsp; &nbsp;Inspect fire prevention, fire safety, and emergency action plans at facilities within the position’s area of responsibility.&nbsp;&nbsp;&nbsp;&nbsp;</li><li>&nbsp; &nbsp; &nbsp;Serves, when needed, as the primary company representative to the local fire department in order to maintain the program’s effectiveness.</li><li>&nbsp; &nbsp; &nbsp;Support the local market Global Security Director/Manager in various operational processes.&nbsp;&nbsp;The position will be a member of the local Crisis Response Team.&nbsp;</li><li>&nbsp; &nbsp; &nbsp;Collaborate with local GRE Facilities management &amp; team, Workplace Safety, Healthy Living, and other key stakeholders.</li><li>&nbsp; &nbsp; &nbsp;Maintain communication with all Global Security management personnel.</li><li>&nbsp; &nbsp; &nbsp;Maintain and provide documentation of all programs, to include metrics demonstrating the effective management of the fire safety program.</li><li>&nbsp; &nbsp; &nbsp;Work with local law enforcement and/or government fire safety officials.</li><li>&nbsp; &nbsp; &nbsp;Assist Global Security events, incidents, or crises when needed/required.</li><li>&nbsp; &nbsp; &nbsp;Travel may be required.</li><li>&nbsp; &nbsp; &nbsp;Required to be on call 24 hours a day.</li></ul>Minimum Qualifications<ul><li>Five plus years of operational experience in Occupational Fire Safety, Fire Prevention, Emergency Response or a similar-like role in the regional/local market.&nbsp;</li><li>Knowledge and understanding of emergency response training and planning.</li><li>General understanding of fire suppression, detection, and alarm systems.&nbsp;</li><li>Knowledge and understanding of preparing and executing evacuation drills.</li><li>Ability to facilitate, train, and lead large groups of people.&nbsp;</li><li>Excellent computer skills are required, with thorough working knowledge of programs like, Slack, Excel, Power-point, and Word.</li><li>Knowledge and thorough understanding of applicable NFPA or country-specific standards and best practices in fire safety and emergency egress.</li><li>Significant multi-tasking ability required in order to manage a high volume of work projects and processes.</li><li>Regional and cultural sensitivity with emphasis on diversity required in order to adjust communication and presentation styles to manage business relationships and expectations, while achieving Global Security goals.</li><li>Strong organizational skills and project management experience is required.</li><li>Ability to analyze problems and make appropriate decisions quickly.</li><li>Ability to drive large complex programs and solutions using both direct and virtual teams.</li><li>Strong written and verbal communication skills.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Fire Safety Officer / Emergency Response Coordinator

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. The Technology organization partners with the American Express business to enable, support, and drive the company’s growth plans and strategic priorities by supporting the delivery and operations of technology capabilities, platforms, and services globally. Specifically, the team delivers global capabilities and services in support of American Express customers and colleagues, and it is responsible for the company’s technology infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for external and internal customers. It also governs technology risk and information security across the American Express enterprise.The objective of the Technology Control Management Issues, Events &amp; Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.Technology Control Management is looking for a Information Security Manager for Issues, Events &amp; Remediation –Intake team to play a critical role in assisting the team with variety of Operational Risk Events ownership engagements. The Information Security Manager, Technology Control Management Issues, Events &amp; Remediation will:<ul><li>Drive ownership conversations by conducting proper due diligence.</li><li>Manage Operational Risk Events to determine Root Cause Analysis and engage multiple business teams and Technology partners to align on ownership.</li><li>Document and submit Triage Engagement form within strict timelines</li><li>Work closely with other Business Unit Control Management teams and the Enterprise Control Management team for Triage engagements.</li></ul>Required Qualifications: <ul><li>6+ Years experience in operational risk management</li><li>Experience within financial services industry</li><li>Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Ability to assess potential issues to determine if an Operational Risk Event is required.</li><li>Strong understanding of the Issue Management program for the Enterprise.</li><li>Strong understanding of Risk Management and Risk Treatment protocols.</li><li>Strong understanding of Controls and Control Management.</li><li>Ability to work with various Technology teams, Business Unit Control Management Teams and the Enterprise Control Management team, at various leadership levels. </li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Strong understanding of roles and responsibilities for Technology, Capability Product Owners (CPO) and Business Units (BU).</li><li>Ability to ask the "right" questions without having extensive knowledge in a particular business area.</li><li>Strong presentation skills, particularly in the development of professional and thoughtful materials.</li><li>Strong understanding of Information Technology (IT) processes, Information Technology (IT) systems within American Express and Software Delivery Life Cycle (SDLC) process, is preferred.</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Information Technology, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following: </li><li>Intake/Ownership engagements for Technology Operational Risk Events</li><li>Scoping, prioritizing, and support remediation of operational risk events</li><li>Investigating and conducting root cause analysis to address repeated operational risk issue types</li><li>Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.</li><li>Should be self-motivated and able to thrive in an environment with ad-hoc requests and shifts in direction.</li><li>Excellent project management and interpersonal skills</li></ul>ORMCMSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Technology Control Management Issues, Events & Remediation

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Meaningful, rewarding work performed with integrity.Every one of our Credit Representatives represent the American Express brand. They take work seriously because they are more than just a voice on the phone, they’re problem solvers and relationship builders. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.Minimum Qualifications:<ul><li>Deliver world-class customer service, whilst responding to Customers inquiries and problems</li><li>Excellent negotiation, probing, influencing and resourcefulness skills</li><li>Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express</li><li>Make decisions based on risk assessment and the Customer profile</li><li>Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card</li><li>Meet and exceed quality goals, compliance regulations and productivity targets</li><li>Handling inbound and outbound calls from our consumer and small business card members</li><li>Document necessary information&nbsp;</li><li>Re-prioritize to adapt to the ever-changing environment</li><li>Demonstrate personal excellence by remaining positive and resilient&nbsp;in difficult situations</li><li>Able to demonstrate empathy whilst being assertive to achieve the required outcome</li><li>Display a passion to serve by delivering outstanding service in every interaction with our Customers</li><li>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis</li><li>Strong interpersonal, communication and listening skills</li><li>Strong verbal and written communication skills</li><li>Assertiveness to handle difficult conversations</li><li>Analytical and problem-solving skills with strong attention to detail</li><li>Outstanding organizational skills</li><li>Navigate multiple systems and digital tools to service our Customers</li></ul>Preferred Qualifications:<ul><li>Previous collections or outside agency experience preferred</li></ul>Schedule: Business hours of operations are seven (7) days a week. Monday- Friday 8am 12-am EST, Saturday 8am-6:30pm EST, Sunday 10am-8:30pm ESTShift differentials for nights and weekends are provided.Candidates must be flexible as shifts will be provided during the training period.This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.Location: 18850 N 56th St.&nbsp; Phoenix, AZ 85054 (Desert Ridge)Salary Range: $20.00 to $24.00 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

Collections Specialist (Past Due)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Role Objective:Global Commercial Services is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate and small business clients to help them manage cash flow and increase profitability through a variety of automated expense management tools.Expanding existing relationships is a critical function within US SME, with substantial opportunity to support our customers as they grow their businesses with access to payments and credit. In this role, the Manager of Business Development will engage small business and middle market businesses in in-depth conversations about their business objectives, business model, and funding needs. Where appropriate, the Manager will sell the Business Line of Credit to enhance our customers’ business performance.Job Responsibilities:<ul><li>Make outbound cold calls to contact targeted small/mid-size business owners.</li></ul><ul><li>Consult and cover needs of existing Amex small business customers and recommend our Business Line of Credit based on a thorough needs analysis.</li></ul><ul><li>Compliantly meet and exceed quarterly and annual scorecard targets.</li></ul><ul><li>Promote and maintain adherence to Compliance and regulatory guidelines to support and protect the Blue Box and our customers. Be a champion of and for Compliance amongst your peers and within BBP Sales.</li></ul><ul><li>Effectively manage lead portfolio &amp; pipeline to drive acquisition of new Business Line of Credit customers and loan volume.</li></ul><ul><li>Quickly become the subject matter expert on our Business Blueprint products (ie. Business Line of Credit) and continuously develop team knowledge and expertise.</li></ul><ul><li>Continuously improve on key selling skills, including building rapport, uncovering customer needs, handling objections, and closing sales .</li></ul><ul><li>Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirements.</li></ul><ul><li>Exhibit personal excellence by consistently delivering high-quality results, demonstrating integrity and accountability, and continuously striving for improvement and professional development.</li></ul><ul><li>Work from the office three days a week.</li></ul>Expectations:<ul><li>Operate in a compliant and ethical manner at all times, uphold the Blue Box Values, and live the American Express Leadership Behaviors.</li></ul><ul><li>Contribute to the success of Business Blueprint as a whole by being a thought leader amongst your peers.</li></ul><ul><li>Become a subject matter expert (SME) on Business Line of Credit (BLOC) to best support your customers.</li></ul><ul><li>Embrace a culture of feedback and coaching.</li></ul><ul><li>Meet daily and monthly KPI ask, including handle/make 60+ calls per day.</li></ul><ul><li>Manage a book of business, including acquisition, activation, and development of BLOC customers.</li></ul>Qualifications:<ul><li>3+ years of experience in the financial services industry, or similar highly-regulated industry.</li></ul><ul><li>3+ years of sales experience selling to SMBs preferred. Experience discussing finances with C suite.</li></ul><ul><li>Track record of consistently exceeding goals in a compliant and ethical manner.</li></ul><ul><li>Financial fluency and familiarity with small business cashflow needs and cycles.</li></ul><ul><li>Experience adhering to compliance standards and expectations</li></ul><ul><li>Positive “can-do” attitude and strong work ethic. Ability to use feedback in a positive way with personal accountability.</li></ul><ul><li>Proven phone skills, ability to direct a sales conversation, effectively handle objections, and drive results.</li></ul><ul><li>Demonstrate a solution-oriented mindset by proactively identifying challenges, and taking innovative to suggest practical solutions that enhance team performance.</li></ul><ul><li>Confident and friendly communication style.</li></ul><ul><li>Bachelor’s degree in business or related field preferred.</li></ul>Interpersonal skills we’re looking for:<ul><li>Compliant &amp; Ethical: Operating with a strong moral compass, doing the right thing even when it isn’t the easy thing.</li></ul><ul><li>Empathy: Demonstrate that you genuinely care about others, connect with a customer's situation, and deescalate conversations.</li></ul><ul><li>Proactivity: Resourceful, has grit, and a positive "can-do" attitude.</li></ul><ul><li>Flexibility &amp; Adaptability: Can handle rapidly changing priorities and demonstrate resilience in the face of change.</li></ul><ul><li>Follow-Through: Follows through on items without being micro-managed. Takes ownership over their work and results.</li></ul><ul><li>Multitasking: Being able to use multiple applications at the same time to effectively resolve issues.</li></ul><ul><li>Communication: Excellent interpersonal communication skills and ability to work across multiple groups with ease.</li></ul>This will be a Hybrid position where you will be in the office 3 days a week.Working hours are Monday through Friday, 9-5 EST or 11-7 EST depending on your location.Training schedule &amp; hours may differ from working hours.Salary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Business Development Manager, New Sales - Business Blueprint

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. &nbsp;&nbsp;Resy is the American Express global dining platform and sits within the USCS organization. Our mission is to connect the world's best restaurants with the world's best customers through a trusted and innovative` global SaaS platform, built on the promise of access and unforgettable experiences. &nbsp; &nbsp;Resy's SaaS platform offers a wide range of features and functionality, managing reservations and tables, and tracking guest and restaurant data to help restaurants deliver the best hospitality to diners. Diners can discover the amazing world of restaurants thanks to our content-rich website and innovative mobile app. Our diners and Card Members are insiders, and we love having them at the table. &nbsp;ABOUT THE ROLE: The American Express Global Dining Team, inclusive of Resy, is responsible for reimagining hospitality and redefining the way restaurants and diners connect through a single network. This includes defining and delivering a differentiated consumer and restaurant-led approach to dining benefits around the world and evolving this strategy to maintain a leadership position for American Express.The Card Member Marketing &amp; Programming team, within the Resy Marketing organization, is responsible for setting the enterprise-wide loyalty vision which encompasses premium benefits as well as network value for American Express Card Members. We use our partnerships, marketing assets and tech capabilities to create a market-leading approach to loyalty that supports our Card Member’s passion for dining and supplies a demand network to our restaurant partners. This role will be responsible for supporting the go-to-market strategy and oversight of new Card Member dining benefits and membership experiences on behalf of Resy. This highly visible role with the opportunity to work across key team members including: Resy product, data, marketing, operational excellence and benefit management teams, as well as be the point of contact with Amex stakeholders and external partners, to ensure projects are delivered against timelines. The ideal candidate is a highly motivated, creative individual with a positive, can-do attitude and adaptability to change.WHAT YOU'LL DO: <ul><li>Support the development and delivery of new dining benefits for card members </li><li>Project management for new dining experience go-to-market logistics, coordinating across supporting teams and partners</li><li>Manage timelines, budget and business unit and compliance approvals </li><li>Partner with Resy product team to enable proper delivery of benefits</li><li>Partner with marketing teams to promote experiences to drive awareness and fulfillment </li><li>Own reporting processes – manage key performance indicators, track and socialize results</li></ul>WHO YOU ARE: <ul><li>3-4 years of marketing and experiential programming experience, ideally in hospitality</li><li>Creative and customer-centric, with a passion for dining and innovation</li><li>Detail-oriented, ensuring flawless execution of projects</li><li>Self-motivated and able to work independently in dynamic environments</li><li>Strong problem-solver with a proactive mentality</li><li>Excellent verbal and written communication skills</li><li>Skilled in building relationships and influencing stakeholders</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr. Analyst,  Resy Benefit Development

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.Comprising key internal and external servicing functions, Global Services Group (GSG) delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. The organization is also home for several shared services that help to power American Express.&nbsp;Key Responsibilities:<ul><li>Participate as a key team member on integrated audit projects responsible for assisting with annual planning and owning core audit tasks, more complex areas and challenging workloads on successive assignments</li><li>Translate business risks, controls and supporting data into analytic requirements and partners with a development team to build audit analytics</li><li>Proficient use of automated work papers and other department and company tools</li><li>Ensure effective and efficient execution of audits in conformance with professional and department standards, budgets, and timelines</li><li>Present audit objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional competent manner</li><li>Validate that actions taken by management to address findings are appropriate and document the results</li><li>Maintain internal audit competency through ongoing professional development including data literacy skills</li><li>Proactively manage audit execution including supervise and mentor junior staff, review their workpapers, and escalate issues</li><li>Monitor a portfolio of audit analytics, assess analytic results, use the analytic data to tell the potential business story, and work with audit and business colleagues to validate that story</li><li>Collaborate with audit teams to understand the data behind key processes, risk and controls to develop analytic control tests and analyze and interpret their results</li><li>Assist multiple team leaders, senior auditors and staff auditors in accomplishing team objectives and producing excellent results</li><li>Effectively coach, teach, mentor and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices</li></ul><h4>Minimum Qualifications</h4><ul><li>5+ years of relevant experience in audit, risk identification or control testing.&nbsp;</li><li>Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications</li><li>Experience with technology control testing including interface inputs, reports, application security and business continuity and third parties</li><li>BA, BS, or equivalent degree in accounting, finance, business, information systems, data analytics, information technology, computer science or equivalent degree, or related field.&nbsp;</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards</li><li>Ability to break-down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with clarity and professionalism&nbsp;</li><li>Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps</li><li>Knowledge and experience in the application of control theory and professional auditing practices including the audit lifecycle</li><li>Effectively works independently, within a team and across teams in a fast paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities</li></ul><h4>Preferred Qualifications</h4><ul><li>Preferred financial services industry experience and an understanding of related products, services, features, economics and key regulations</li><li>Advanced degree</li><li>CPA, CIA, CRCM, CISA, CISM, CAP or equivalent certification</li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Audit Manager - Global Services Group

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?As an Associate Product Manager, you will;<ul><li>Partner with product Managers to define features and define requirements in user stories in Jira/Rally&nbsp;</li><li>Work with engineers to document, design, and test user journeys consumers will use&nbsp;</li><li>Work closely with your partners and colleagues to create and maintain a feature backlog</li><li>Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals</li><li>Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals</li><li>Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics</li><li>Put together compelling presentations for stakeholders to showcase upcoming features</li><li>Support Flywheel Initiative and other co-brand partner initiatives</li></ul>You should have the following skills and qualifications:<ul><li>1+ year of experience in Product Management/Development or a similar background&nbsp;</li></ul><ul><li>Passion for creating best-in-class products and customer experiences with a customer-first mindset&nbsp;</li></ul><ul><li>Ability to build, maintain and prioritize a product backlog&nbsp;</li></ul><ul><li>Proven track record with consumer-facing product(s) and a core product vision&nbsp;</li></ul><ul><li>Ability to effectively adapt under changing task priorities and in a fast-paced environment&nbsp;</li></ul><ul><li>Highly organized, critical thinker with a strong attention to detail&nbsp;</li></ul><ul><li>Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships&nbsp;</li></ul><ul><li>Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement&nbsp;</li></ul><ul><li>Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact&nbsp;</li></ul><ul><li>Experience in matrix organizations and cross-functional environments&nbsp;</li></ul><ul><li>Bachelor’s Degree&nbsp;</li></ul><ul><li>Experience with Agile software development and collaboration tools such as Rally Software, Atlassian (JIRA) Suite, Slack a plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Associate - Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.If you are ready to take your career to the next level by partnering with a portfolio of strategic merchants, American Express invites you to apply for an opportunity within the National Client Group.The National Client Group sits within Global Merchant and Network Services, which acquires and manages relationships with the millions of merchants around the world that accept American Express. The National Client Group is responsible for overseeing the largest and most strategic U.S. – based merchants. Our goal is to be an indispensable payments partner to our merchants and to help them grow by delivering differentiated products and services.The role of the Senior Manager, Client Management – Travel and Entertainment, offers the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to oversee a $3B+ portfolio of some of our largest and most strategic merchants in the dining industry such as Chipotle, Cheesecake Factory, Domino’s Pizza, and Dave &amp; Buster’s.This position is for a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, an ability to think innovatively, strong financial and analytical skills, and the ability to lead in a fast-paced and highly complex and matrixed environment is required. Specific responsibilities include:<ul><li>Business Development: Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant's business/industry and American Express Products and Services</li><li>Negotiation: Develop innovative partnerships and negotiate profitable deal constructs for card acceptance and marketing agreements</li><li>Strategy Development: Uncover opportunities to increase spend on American Express products through innovative marketing and partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios</li><li>P&amp;L Management: Optimize client profitability and develop various pricing proposals and strategic growth plans</li><li>Relationship Management: Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share</li></ul>Minimum Qualifications:<ul><li>Experienced relationship manager with proven ability to develop strong client relationships, sell-in B2C and B2B programs and initiatives, and uncover new opportunities to grow revenue and share</li><li>Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and drive results</li><li>Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth</li><li>Ability to influence others and work collaboratively across Amex teams to ensure seamless integration with key partners in Membership Rewards, Marketing, Finance, Pricing, Risk, Operations and Legal</li><li>Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis</li><li>Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and knowledge of financial statements</li><li>Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team</li><li>Strong verbal, written, and analytical skills; ability to manage effectively upstream</li><li>Bachelor’s degree preferred</li><li>Role may require travel (25%)</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

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