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<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the US Consumer Services Control Management Governance team is to establish the Operational Risk and Controls strategy for US Consumer Services set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.US Consumer Services is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Manager, US Consumer Services Governance will lead Exam Management and Risk Oversight:<ul><li>Lead the day-to-day external exam management process, partnering with the Enterprise functions (e.g., strategy, response, data request compilation, action implementation, and regulatory adherence)&nbsp;</li><li>Facilitate processes to ensure and monitor the integration of regulatory changes &amp; updates into the Operational Risk framework and training materials&nbsp;</li><li>Support internal review processes (e.g. Internal Audits, Independent Compliance Testing, Independent Risk Management) and act as an advisor to partners to share cross-business unit learnings&nbsp;</li><li>Aggregate reporting, approvals/exceptions and support "change-the-function" activities for the Busines unit</li><li>Support risk and controls governance forums for US Consumer Services, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums from a regulatory perspective </li><li>Provide support to develop the operational risk framework to enable effective risk management and decision making in the BU&nbsp;</li></ul><h4>Required Qualifications:&nbsp; </h4><ul><li>4+ Years experience in&nbsp;operational risk management (e.g., within Risk, Exam Management and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities </li><li>Self-starter with ability to partner with multiple stakeholders to address regulatory requests in a comprehensive and consistent manner</li><li>Strong&nbsp;business acumen, project management, communication, and interpersonal skills&nbsp;</li><li>Experience in process governance, with an understanding of&nbsp;processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Proficient in MS Suite</li></ul><h4>Preferred Qualifications:&nbsp; </h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous&nbsp;</li><li>Experience in at least one of the following: &nbsp;<ul><li>Facilitating the operational risk exam management processes&nbsp;</li><li>Translating operational risk strategy and appetite into execution guidelines </li><li>Tracking and identifying issues with Key Risk Indicator (KRI) limits and risk appetite to ensure operational risks are managed within agreed thresholds </li><li>Oversee the implementation of the operational risk governance frameworks &nbsp;</li><li>Communicating and ensuring understanding and adherence to operational risk procedures and standards &nbsp;</li></ul></li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Senior Manager, U.S. Consumer Services Control Management, Exam Management and Risk Oversight

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The&nbsp;Global Risk &amp; Compliance Organization (“GRC”)&nbsp;is an independent risk management function, led by the&nbsp;Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound and fully compliantmanner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters. By partnering closely with business units across the enterprise, we help deliver maximum value to our shareholders and our customers through effective risk management and oversight activities.How will you make an impact in this role?Within GRC, the Market Risk Oversight Group is the independent risk management team covering all financial risks undertaken by the Treasury function at American Express. The team’s core responsibility is to design and execute risk measurement and controls across balance sheet management areas, including funding and liquidity risk, market risk, and capital management.The Manager/Sr Manager – Market Risk Oversight will be responsible for providing independent oversight and effective challenge of market risk management across American Express and American Express National Bank (AENB). This individual will work closely with senior management and business units to ensure effective identification, assessment, and mitigation of market risks.Key Responsibilities<ul><li>Identify, assess, and quantify market risk exposures across interest rates, foreign exchange (FX), and debt investment portfolioson banking book, ensuring alignment with the organization’s risk appetite and established risk limits.</li><li>Conduct independent risk assessments and provide effective challenges on key Treasury risk processes including methodologies, models, key assumptions, reporting,governance, and controls, providing oversight across interest rate risk(IRR) management, FX hedging, and investment risk.</li><li>Define, calibrate, and monitor non-trading market risk limits, escalation thresholds, and key risk indicators to ensure exposures remain within approved risk tolerances.</li><li>Develop and implement robust asset liability management (ALM) policies, procedures, governance and controls in compliance with regulatory requirements and industry best practices.</li><li>Perform independent reviews of end-to-end Treasury risk management practices, ensuring appropriate governance and controls, and clear definition on roles and responsibilities between 1LOD and 2LOD are in place.</li><li>Lead the management of the interest rate risk, FX risk, investment risk pillars within the risk appetite framework, overseeing senior management communications, committee presentations, and Board reporting.</li><li>Collaborate with internal stakeholders, including Risk, Treasury, Finance, Compliance and internal audit teams, to ensure a holistic approach to market risk oversight.</li></ul>Minimum Qualifications<ul><li>Bachelor’s degree in finance, Statistics, Actuarial Science, Mathematics, Econometrics, Operations Research, or a related field.</li><li>2-5 years of experience in risk management, Treasury, or financial markets; preferably experience with asset liability management, specifically interest rate risk in the banking book (IRRBB), FX risk management, and investment risk oversight</li><li>Strong understanding of interest rate and FX risk management principles, methodologies, regulatory frameworks and key interest rate risk metrics e.g., Earning at Risk and Economic Value of Equity.</li><li>Strong verbal and written communication skills.</li><li>Advanced proficiency in Excel and PowerPoint; experience with risk analytics tools and financial modeling is a plus.</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Manager-Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Strategy, Transformation and Capabilities team within GSG drives the delivery of software solutions that enable our colleagues to provide superior services to our customers. This role is within our Servicing Product &amp; Experiences (SPE) organization. Our Capabilities team not only understand how technology works, but how that technology intersects with our colleagues who count on it every day.Role Summary:The Vice President of Colleague Servicing Product &amp; Capabilities is responsible for leading product development of colleague servicing capabilities including Card, merchant, banking and commercial servicing portals within the SPE organization. This role is responsible for leading a large global team driving exciting and transformational digital initiatives to improve the front-line colleague and customer experience. The SPE team partners with operations and technologies to solution, develop, implement, and optimize the tools and systems to support business strategy and ensure the best user experience and customer outcomes.&nbsp; The successful candidate will play a pivotal role in shaping and delivering on product roadmaps in partnership with stakeholder teams in GSG, GMNS, GCS, Marketing and many other involved teams across the enterprise. Responsibilities:<ul><li>Lead a global team that is transforming the front-line agent experience with highly usable servicing solutions that delight, delivering at scale across global markets</li><li>Identify and embrace new technology to improve efficiency and make it quicker and easier for our front-line agents to access enterprise knowledge</li><li>Collaborate with technology and all stakeholders to ensure that platforms and portals meet business needs</li><li>Drive change across American Express to extract the most value from existing and new, innovative capabilities</li><li>Act as a champion of the user experience, leading the teams to optimize capabilities to enable the best customer experience every day</li><li>Drive and maintain a strong control environment as we evolve colleague product experiences</li></ul>Requirements:<ul><li>Passionate people leader committed to developing colleagues and driving highest levels of engagement and delivery</li><li>Ability to partner and influence across multiple teams, functional areas and levels of leadership to drive results</li><li>Experience leading high performing agile teams delivering continuous product features and enhancements, in partnership with Technology and stakeholder teams</li><li>Excellent communication skills with the ability to engage, influence, and inspire partners, stakeholders and executives to drive collaboration and alignment</li><li>Strategic, innovative thinker with a successful track record of problem solving, driving results, enhancing the customer experience, and constructively challenging the status quo working on complex solutions is essential. </li><li>Strong problem-solving skills with the ability to effectively navigate through complex business problems to develop and recommend win-win solutions. </li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

VP, Colleague Servicing Product & Capabilities

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Commercial Services (GCS) –Global and U.S. Large Enterprise Client Group (G&amp;L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers. The organization is on a journey to transform and reimagine how to best position AXP in the commercial space, to ensure mutual success for our customers and American Express through COVID recovery and beyond.Description:Retain and profitably grow a limited number of our largest most strategic T&amp;E/Supplier Payment customers.&nbsp; &nbsp;Qualified candidate must provide proactive consultation to develop strong customer relationships and to drive program growth, profitability, client satisfaction and retention.Responsibilities:<ul><li>Create strategic vision, action plans and set goals in a manner that will encourage opportunities for global expansion and cross selling&nbsp;</li><li>Ownership of global strategic business plans that incorporate strategies and actions for penetrating relationships across business units and service units including metrics of success and regular, formal reviews&nbsp;</li><li>Maintaining detailed understanding of customers industries, business and organizational goals and objectives&nbsp;</li><li>Accountability in developing broad and deep relationships at all levels organizationally and globally- both internally and externally&nbsp;</li><li>Understand and communicate the Global Corporate Payments value proposition on a customer by customer basis, and be able to quantify that value for each client</li><li>Work with key contacts across Amex to cross-sell complimentary products and services designed for Commercial Card clients including B2B Payment Solutions and T&amp;E Payment Products</li><li>Consult with client and interface with key linkages and operations to ensure that service quality and contractual obligations are met/exceeded&nbsp;</li><li>Resolve issues using formal project and or action plans when required&nbsp;</li><li>Interpret and analyze client P&amp;Ls to create consultative strategies to improve key drivers and margin&nbsp;</li></ul>Qualifications:<ul><li>Experience in developing and managing a pipeline of multiple opportunities, researching and understanding customer needs and planning strategically to progress the pipeline through solutions selling</li><li>Ability to develop, execute and complete a Work Plan, Strategy and Action Plan. Show the skill set to assemble and deliver a presentation telling a clear, concise story aimed at the specific outcome(s) with Procurement, Finance and Treasury professionals</li><li>Strong project management skills to facilitate SME involvement in designing and implementing effective programs</li><li>Understand, discuss, negotiate, explain and present products, economics and financials</li><li>Ability to lead discussions and influence decisions</li><li>Maturity of judgement in client and internal situations&nbsp;</li><li>Strong analytical skills</li><li>Ability to effectively leverage internal resources&nbsp;</li><li>Strong customer service skills and responsiveness</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-International Account Development (Virtual - NY/NJ/CT/IL/MI/FL)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in analytics on #TeamAmex.How will you make an impact in this role?Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium, and Large Enterprises. We are in the business of helping our clients get business done! Accelerating sales and driving profitable charge volume growth are crucial for the success of the organization. The Sales Enablement team is instrumental in driving these objectives.The Senior Manager will play a critical role supporting the development of growth and data-driven strategies to improve Sales portfolio performance and drive execution, while working alongside senior leadership within GCS. The ideal candidate should demonstrate creativity, curiosity, and passion for dealing with large amounts of data and converting it into valuable, actionable information. We seek a thought-leader and a problem-solver who can blend business, technical, and industry standard methodologies when it comes to developing data-driven solutions.The position will provide consultative support to the GCS Sales leadership team through development of analytical solutions. The incumbent will highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Finance, Technology, and Capabilities partners to drive Sales growth. The incumbent will lead a team of data scientists to design, develop, and test ML-derived solutions that deliver higher client engagement and improve efficiency. The role is positioned at a unique intersection of analytics and informing business outcomes. This is a fast-paced environment requiring a mix of strong relationship skills, passion for applied data science, people leadership, and a singular focus on excellence.<h4>Responsibilities:</h4><ul><li>Lead Data Science Projects: Design, develop, and implement predictive and explanatory analyses that address critical business problems, leveraging expertise in classical machine learning, NLP, generative AI, and other areas. Strengthen forecasting, refine incentive plan designs, and identify gaming behaviors</li><li>Drive Analytics: Create world class analytics and add valuable insights to inform strategy. Develop actionable insights into Sales and client behavior, and introduce new approaches to transform complex behavioral data, and influence decision-making and strategic direction across the organization</li><li>Develop Modeling Capabilities: Hands-on experience with popular frameworks like TensorFlow, PyTorch, Transformers, etc., focusing on scalability, performance, and interpretability</li><li>People Leadership: Lead a team of high-performing data scientists</li><li>Collaborate Across Teams: Establish and maintain close relationships with key cross-functional partners to understand business strategies, develop goals, and address opportunities</li><li>Develop Scalable Solutions: Architect and deploy robust, efficient, and scalable data pipelines and modeling solutions using cloud-based technologies (e.g., Lumi) and programming languages like Python, Spark, etc.</li><li>Lead Innovation Through External Perspective: Research emerging trends and advancements in machine learning, deep learning, NLP, and generative AI; apply this knowledge to solve complex problems; translate theoretical advances into practical, scalable solutions that drive the business forward. Challenge status quo, innovate, and harbor strong curiosity</li><li>Define Performance Indicators: Lead analytics and measurement across key performance indicators. Own key stakeholder and executive level communications on progress of committed initiatives, including provision of automated monthly measurement focusing on specific strategic initiatives</li><li>Communicate Insights Optimally: Present findings, recommendations, and results successfully to both technical and non-technical audiences, including executive leadership, via clear reports, visualizations, and presentations, to enable data-driven decision making&nbsp;</li></ul>Minimum Qualifications<ul><li>3-4 years of relevant work experience</li><li>Bachelor’s Degree required, preferably in a quantitative field (e.g., Economics, Finance, Computer Science, Mathematics/ Statistics, Engineering)</li><li>Strong analytical and conceptual thinking acumen, with demonstrated ability of translating complex, unstructured business problems into mathematical programming models. Leverage external insights and tools (from academia or other industries) where needed</li><li>Capable of articulating key findings to senior leadership and stakeholders, leveraging insights to influence business decisions</li><li>Familiarity with machine learning libraries and frameworks (e.g., Tensorflow, PyTorch, scikit-learn) and experience applying algorithms to real-world business problems</li><li>High proficiency in Python/SQL is required</li><li>Proficiency in analytical and statistical tools (e.g., Hive, PySpark, scikit-learn etc.) is required</li><li>Experience in Big Data environment, inclusive of data mining techniques and data processing. Ability to address performance issues and to manipulate both structured and unstructured data</li><li>Proven experience with data visualization and reporting tools (e.g. matplotlib, seaborn, PowerBI)</li><li>Proficiency with industry recognized ETL methods, processes and standards</li><li>Advanced knowledge of Microsoft Office Suite (Excel pivot, macros, deck-writing)</li><li>Strong communication skills, capable of explaining analyses in audience-appropriate terms</li><li>Ability to work independently as well as collaboratively in a dynamic, cross-functional environment, with a strong attention to detail and passion for learning</li></ul>Preferred Qualifications<ul><li>Masters/PhD in a quantitative field (Computer Science, Statistics, Econometrics, Mathematics, Physics, Operation Research, Engineering, etc.)</li><li>2+ years’ experience of applying machine learning techniques to real-world business problems</li><li>Experience with Hadoop and Spark is a plus</li><li>People leadership experience</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Data Science

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Job Description:The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Philadelphia Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.It is our mission to become essential to our Card Members by providing differentiated products and services. It is our duty to make Membership come to life every day. MSPs do this by:<ul><li>Welcoming and providing access to our Card Members upon arrival at reception</li><li>Being accountable and taking ownership of the customer’s experience from beginning to end</li><li>Creating innovative ways to resolve customers’ issues or concerns to win their brand loyalty; ultimately making loyal enthusiast out of the customer</li><li>Employing the Customer First philosophy in meeting customers’ needs and expectations</li><li>Providing concierge and lifestyle recommendation</li><li>Providing travel consultation and minimal reservation assistance</li><li>Accommodating needs of our Card Members, by partnering with our food and beverage lounge partners</li></ul>Lounge Hours of operation are from 5:30 – 9:00 Monday- Sunday. Hours are subject to change due to business need.Qualifications:A successful candidate will possess the following qualifications:<ul><li>Minimum of 1 year recent experience servicing premium customers</li><li>Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus)</li><li>Passion for servicing customers with proactive solutions</li><li>Exceptional communication skills, delighting the customer with every single interaction</li><li>The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received</li><li>Must exhibit the utmost professionalism and maintain a positive attitude in all interactions</li><li>The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment</li><li>Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do</li><li>Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment</li><li>Ability to utilize and switch from multiple technology platforms with ease</li><li>Adapt to an ever changing environment and being resilient</li><li>Ability to work flexible shifts including nights, weekends, and holidays is essential</li><li>Light to moderate lifting may be required for certain job tasks</li></ul>Salary Range: $20.00 to $22.12 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Customer Experience Concierge, Centurion Lounge – Philadelphia Airport

<h4>You Lead the Way. We’ve Got Your Back.</h4>With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About the Internal Audit Group at American ExpressOur Internal Audit Group is a worldwide function with 300+ team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.About the Role:Our Internal Audit group is seeking a Senior Auditor to assess financial, operational, and technological risks, ensure compliance with regulations, and improve internal controls. The ideal candidate will have strong problem- solving skills, excellent attention to detail, and the ability to utilize effective challenge when conducting audit work.About the Team:The Internal Audit Group provides is responsible for evaluating American Expresses’ financial records, internal controls, and operational s processes to ensure accuracy, compliance and mitigation of risks. As the 3rd line of defenses within American Express, the Internal Audit Group is responsible for conducting risk-based assurance and advisory reviews to help manage organizational risks. As a key member of the of the audit team, you will provide independent and objective assurance on the effectiveness if risk management, internal controls, and governance processes, while also building relationships across the 1st and 2nd lines of defense.Key Responsibilities:<ul><li>Assist team leaders and Senior Managers/Managers in the execution of assigned audit tasks in line with American Express’ Internal Audit Methodology, internal policies and standards, and regulatory expectations throughout the audit lifecycle.</li><li>Evaluate processes under review utilizing professional skepticism; execute audit tests and clearly document test results in accordance with internal policies and procedures.</li><li>Hold walkthroughs with client personnel to understand, assess, evaluate, and document relevant risks and controls.</li><li>Assist team leaders and Senior Managers/Managers with routine client status meetings, audit requests, and other administrative tasks.</li><li>Assist team leaders and Senior Managers/Managers in documentation and evaluation of audit observations, findings.</li><li>Validate management’s corrective action plans to address business-identified issues, audit findings and regulatory remediations.</li><li>Contribute to the development and periodic reviews of analytic control testing and ad hoc analytics, to drive timely risk insights, testing efficiencies and increased audit coverage.</li><li>Develop a strong understanding of American Express' business model, products, services, and organizational units.</li><li>Maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, banking best practices and regulatory expectations.</li></ul><h4>Minimum Qualifications</h4><ul><li>2+ years of relevant audit experience&nbsp;&nbsp;</li><li>Knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle and special reviews.</li><li>Understanding of regulatory, accounting, and financial industry best practices relevant to the business, including technology and data implications.</li><li>Strong written and verbal communication skills to deliver audit deliverables with quality.</li><li>Effectively works independently, within the team and across various teams in a fast-paced environment to drive business results.</li><li>Ability to break-down complex problems into components and solve utilizing complex thought, process and risk/control knowledge.</li></ul><h4>Preferred Qualifications</h4><ul><li>Relevant audit experience within the financial services industry.&nbsp;</li><li>Degree in accounting, finance, business, or another related field.&nbsp;</li><li>Relevant audit and professional certifications (e.g., Certified Public Accountant, (CPA), Certified Internal Auditor (CIA), etc.</li><li>Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), information systems / technology, and scorecards / dashboards, etc.</li><li>Interest in working with data, interpreting results, analytic best practices and experience with data analytics tools and data visualization.</li></ul>Non-considerations for sponsorship:&nbsp;Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Auditor - Enterprise Digital & Data Solutions

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.Join the Database Engineering team in building the next generation of public and private cloud database platforms.Ever wondered what it takes to build a highly available, global scale enterprise-wide cloud platform with an Open Source technology stack and to achieve up-times SLA of Amazon, Google and Force.com? Then you should consider this innovative and disruptive opportunity where you can be a key transformative contributor to a world-class engineering team building and maintaining the DBaaS platform for American Express.The goal of the team is to build upon a robust platform in support of hosting databases both in the private cloud environment as well as multiple public clouds.Responsibilities:• Owns technical aspects of software development, focused on On-prem and Public Cloud Database Platform development and Support• Performs hands-on architecture, design and development of systems• Ability to understand systems architectures to quickly identify potential problems• Assists in implementing solutions for database platform enablement• Provides production support on rotation basis• Sees opportunities to adopt innovative technologiesThere are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing:• Use cutting-edge technologies to implement a cloud database platform.• Understand the current implementation of the database platform and look for improvements to the platform and dependencies.• Work with Product Owners to understand upcoming features and ensure proper design.Minimum Qualifications<ul><li>Bachelor's or master’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience</li><li>8+ years of database administration experience preferably in PostgreSQL, Couchbase, Mongo and Cassandra</li><li>4+ years of development experience in programming in Python, Terraform.</li><li>Experienced in system configuration using Ansible</li><li>5+ years of Linux Administration Experience.</li><li>Hands on experience deploying various Public cloud services related to Network, Security, Compute and Database services</li><li>Experience in coding terraform modules with various providers</li><li>Experience with Container and Orchestration Technologies such as Docker, Kubernetes, Openshift is a plus.</li><li>Ability to effectively interpret technical and business objectives and challenges and articulate solutions</li><li>Willingness to learn new technologies and use them to their optimal potential</li><li>Provide Oncall support on rotation basis</li></ul>At the core of Software Engineering, every member of our team should be able to demonstrate the following technical, functional, leadership and business skills you'll use every day, including:<ul><li><ul><li>Agile Practices</li><li>Programming Languages and Frameworks</li><li>Business Analysis</li><li>Analytical Thinking</li><li>Business Product Knowledge</li></ul></li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Engineer - Database Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;&nbsp;Find your place in technology on #TeamAmex.The U.S. Consumer Services and Enterprise Digital &amp; Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.American Express is looking for an entrepreneurial and creative Quality Engineer to join our energetic team of high performers in this fast-paced Fortune 100 company that delivers world-class card member experiences.Purpose of the Role: Ensure best in class quality assurance of security solutions and platforms for American Express customers from functional, security and stability perspective. To coordinate, execute, document, and report all testing and post install validation activities in support of the Marketing Technology quality assurance process. Drive operational experience through delivery of automated test and validation processes.Key Responsibilities:<ul><li>Provides domain expertise to engineers on Automation, Testing and Quality Assurance (QA) methodologies and processes, crafts and executes test scripts, assists in preparation of test strategies, sets up and maintains test data &amp; environments as well as logs results.&nbsp;</li><li>Functions as a platform SME who drives quality and automation strategy at application level, identifies new opportunities and drives Software Engineers to deliver the highest quality code.&nbsp;</li><li>Executes against the test and automation strategy defined at the portfolio level.&nbsp;</li><li>Works with engineers to drive improvements in code quality via manual and automated testing.</li><li>Delivers on capabilities for the portfolio automation strategy.</li><li>Develop the test cases thriving for 100% test automation.</li><li>Involved in the review of the user story backlog and requirements specifications for completeness and weaknesses in function, performance, reliability, scalability, testability, usability, and security and compliance testing, and provides recommendations Plans and defines testing approach, providing advice on prioritization of testing activity in support of identified risks in project schedules or test scenarios.</li><li>Develops test plans, testing resource requirements, and overall scheduling of testing tasks.</li><li>Drives the development automation and testing is a CI/CD environment.</li><li>Develops manual and automated test cases and configurations needed to meet testing of business requirements.</li><li>Executes test cases/scripts to ensure delivery of quality software applications, including Systems Integration, Regression, and Performance Testing.</li><li>Generates test data to support the requirements and test case for various test phases.</li><li>Builds and maintains CI/CD Automation process and execution.</li><li>Responsible for handling the definition, implementation, and integration of quality principles into the design and development of software and IT processes for the team.</li><li>Monitors and tracks resolution of defects, coordinating with scrum teams in order to prevent, report, and resolve them.</li><li>Designs, monitors, and analyzes quality assurance metrics such as defect, defect counts, test results, and test status.</li><li>Recognizes opportunities to adopt creative testing technologies and techniques.</li><li>Looks beyond the obvious for continuous improvement opportunities.</li><li>Automation testing tools/technologies - Rally, Selenium, TestNG, Maven, JMeter, Jenkins, and Sauce Labs.</li><li>Drives the development of automation and testing in a CI/CD environment</li><li>Drives and innovates CI/CD Automation process and execution</li><li>Contribute to capabilities for the team automation strategy</li><li>Involved in the Quality Engineering community internal and external to American</li><li>Express to share best practices, tools and resources</li><li>Strives to adhere to and uphold the code quality standards and best practices</li><li>set within engineering teams.</li><li>Coach, provide guidance and assist to upskill junior team members</li></ul>Skills &amp; Qualifications:<ul><li>5+ years of experience in Technology, with an emphasis on QA, and confirmed ability in writing test cases, running functional, automated, or performance tests, and managing defects.</li><li>Experience in TDD, unit testing, functional testing, system integration testing, regression testing, UI testing, web service testing, and browser compatibility testing.</li><li>Experience in writing BDD methodology test cases, and creating feature level automated test cases</li><li>Test Automation experience of functional, security and solution/system level tests</li><li>Experience in Automation Testing Tools and Technologies, RESTful APIs and&nbsp;Web Applications&nbsp;using Java, Cucumber, Selenium, Rally, Maven, JUnit, Eclipse IDE, JMeter, Jenkins, Shell/ Python, and&nbsp;Sauce Labs.</li><li>Experience with Agile, Agile at scale (SAFe), other rapid application development methods, and Waterfall SDLC.</li><li>Ability to deliver in a Continuous Deployment (CD) and Continuous Integration (CI) environment.</li><li>Experience with coding skills across a variety of platforms is a plus.</li><li>Learns and applies new technologies and techniques. Keeps up to date on current research and technology in the industry.</li><li>Recognizes the importance of collaboration to achieve objectives. Influences team members with creative changes and continuous improvement.</li><li>Demonstrates analytical thinking, problem solving and adaptive communication.</li><li>Ability to learn and deep dive into new technology and business domains, question status quo and think outside of the box.</li><li>Bachelor’s degree in computer science, Information Systems, Business Administration, with&nbsp;relevant work experience.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Quality Engineer - Customer Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.&nbsp;How will you make an impact in this role?Looking to join a team in technology that is dynamic, fast paced and forward looking? Establish a new foundation on the Business &amp; Vendor Management team in the Technology organization as a Vendor Manager supporting Cloud &amp; IT Services. You will perform a key role for our Vendor Management team by working closely with industry-leading Cloud &amp; Professional Service providers to drive governance, key insights and overall relationship management. You will identify, define, and report on the contractual elements of our agreements as well as&nbsp;supporting all procurement activities related to contract negotiations. You will gain good visibility in this role as you partner with internal stakeholders to build on their long-term objectives such as forecasted usage, spend optimization, and planned migrations. With the rapid growth of cloud computing, this is a newly established role, reporting to the Director of Vendor Management – IT Labor &amp; Cloud and can be based in Phoenix, AZ or New York. This team is part of a larger Business &amp; Vendor Management organization that is responsible for the ongoing governance and oversight of its strategic third-party relationships. We are looking for a candidate with a strong background in in cloud computing as well as analytical and problem-solving skills. This role will be an individual contributor and the primary liaison between our vendor partners and product delivery teams.Responsibilities:&nbsp;<ul><li>Gain in-depth product knowledge of the company’s existing cloud services to provide key insights for senior leadership on usage trends, forecasts and product changes to support contract discussions and negotiations. </li><li>Drive regular meeting cadence for usage demand forecasting with key stakeholders.</li><li>Support ongoing relationship management of key providers in the program, including taking on responsibility for the company’s risk oversight requirements.</li><li>Lead Quarterly Business reviews with our large providers and support ongoing relationship updates and executive briefing presentations to senior leaders.</li><li>Provide your expertise and engage with external research companies to understand trends in the industry and create a point of view on competitive pricing and emerging opportunities/risks.&nbsp;&nbsp;</li><li>Interpret contractual language to support stakeholder requests and issue/dispute resolution.&nbsp;</li><li>Responsible for providing initial drafts of&nbsp;contractual terms &amp; conditions, in accordance with AXP’s global supplier management standards.&nbsp;&nbsp;</li><li>Develop a framework to assess capability/strengths of existing and potential vendor partners to support sourcing decisions.</li><li>Contract management and vendor selection to design and execute strategic partnership deals and co-investment opportunities in support of American Express business unit goals.&nbsp;</li></ul>Minimum Qualifications1.Bachelor’s degree and 5-7 years' experience with Cloud Services.2.Proven track record of delivery across Cloud / Iaas related projects. 3.Experience within contract management in the sourcing/procurement field either as a customer or supplier.&nbsp;4.Proven experience building strong relationships and connecting with senior leaders.&nbsp;&nbsp;Preferred Qualifications1. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Program management experience to build strategic roadmaps, executive-level reporting.2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to thrive in a hybrid office (3x a week) work setting.&nbsp;&nbsp;3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;People leadership and strong interpersonal skills&nbsp;&nbsp;4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to be assertive and challenge the status quo, while still maintaining strong and effective partnerships&nbsp;Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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