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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. How will you make an impact in this role?The Information Security Analyst will be responsible for supporting the tracking all open findings, Management Action Plans (MAP), Matters Requiring Attention (MRA), and other regulatory or audit actions across Technology. The successful candidate will collaborate across lines of defense and organizations to manage, track, and report on open actions from audits, reviews, and/or exams to various stakeholders as well as provide consultative services on drafting MSIFs and findings remediation plans in collaboration with Technology SMEs. This position will report into the Director of Technology Findings Management of RISO Relations, Tech Exam, and Issue Management within the Technology Risk &amp; Information Security (TRIS) organization.&nbsp;Key responsibilities include:<ul><li>Cooperate with Internal Audit Group (3rd line of Defense) and Cybersecurity, Technology, &amp; Resiliency Risk Oversight (CTRRO) (2nd line of defense) partners to ingest data timely for report generation to aid in the creation of the mini BURs and Technology BURR materials.&nbsp;&nbsp;</li><li>Assist with the findings data collection and reporting process</li><li>Work across different teams to aggregate multiple systems into one consolidated report for senior leadership review and monthly reporting. </li><li>Implement and follow-through on the lifecycle components of MSIF and findings originating from 2nd line, 3rd line and external regulatory reviews.&nbsp;</li><li>Monitor and report status of open findings, Management Action Plans (MAPs), Matters Requiring Attention (MRAs) for Technology across Technology.&nbsp;&nbsp;&nbsp;</li><li>Analyze results, findings, action plans, etc. to include plan activities, actions of coordination, priorities, steps, process, and timeline for monitoring.&nbsp;&nbsp;</li><li>Work with Risk Advisors for full Business Unit interactions. &nbsp;</li><li>Contribute to the accurate flow of audit and exam information including schedules, results, and statuses.&nbsp;&nbsp;&nbsp;&nbsp;</li></ul>Minimum Qualifications:<ul><li>3+ years of Information Security or Technology Risk Management experience.&nbsp;</li><li>Bachelor’s degree</li><li>Experience working in highly regulated industries and with complex businesses and technologies.&nbsp;</li><li>Experience monitoring and reporting on project metrics, to provide for various levels of an organization.. &nbsp;</li></ul>Preferred Qualifications:<ul><li>Security and risk certifications&nbsp;(risk and regulatory – CISA, CISM, CRISC)&nbsp;</li><li>Strong in risk management. Ability to link threats to risk tolerance and control effectiveness measurements.</li><li>Strong writing&nbsp;skills:&nbsp;the ability to frame messages for specific audiences and communicate information about complex issues to stakeholders in a clear and easy to understand&nbsp;way.&nbsp;</li><li>Experience in information security disciplines with emphasis on vulnerability management, data protection, infrastructure security, application security, identity and access, incident management and data analytics.</li><li>Experience as an auditor in 2nd, 3rd, or regulatory spaces.</li><li>Experience working with a diverse audience, under tight deadlines, and negotiate successful outcomes to challenging problems. </li><li>Ability to work cross-functionally with Technology and Security teams.</li><li>Proven track record for successful delivery of projects.</li><li>Understanding of information security regulatory landscape. &nbsp;</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Information Security Analyst - Data Findings & Reporting (Audit & Regulatory)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The US Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Membership Acceleration teams sits nestled within US Customer Loyalty Marketing (USCLM) as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise. The Membership Rewards Marketing Senior Analyst will be tasked with helping to create and execute strategies that inspire Card Members to redeem their Membership Rewards points. This role is ideal for you if you are a customer-centric, collaborative, data-driven marketer that is eager to make a big impact on the business.&nbsp;Responsibilities<ul><li>Help develop marketing strategies that educate and inspire Card Members to redeem their Membership Rewards points</li><li>Lead campaign execution in partnership with our Marketing Enablement Team, caring for targeting, compliance and brand reviews, testing, and more</li><li>Partner with the Membership Rewards Product Team to execute and market targeted and broadscale redemption offers</li><li>Track, assess and report on marketing results while identifying actionable learnings that will inform marketing strategies.</li><li>Continually advance our strategy and performance by innovating our tactics and applying a test &amp; learn approach.</li></ul>Minimum Qualifications:<ul><li>2-3 years of digital marketing execution experience.</li><li>A strategic mindset with the ability to think big-picture, identify opportunities for growth, and develop innovative solutions that align with business objectives.</li><li>Experience engaging creative agencies to deliver compelling and compliant creatives</li><li>Strong project management skills with attention to detail and the ability to prioritize effectively.</li><li>Excellent analytic skills, with the ability to use data to make informed decisions and translate insights into winning strategies.</li><li>Collaborative approach, and the ability to partner effectively across band levels.</li><li>Proactive self-starter with the ability to take initiative, adapt well to change, and problem-solve independently.</li><li>Exceptional oral and written communication skills.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Sr Analyst-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.Global Risk &amp; Compliance Tech is looking for an experienced AI/ML Engineer:<ul><li>Bachelor's or higher degree in Data Science, Computer Science, Information Systems, Engineering or related field. </li><li>Hands-on experience in building and deploying AI/ML models including Classical ML, Generative AI, Lang Chain and NLP. </li><li>In-depth knowledge of machine learning algorithms, software architecture, libraries and frameworks to create AI that accomplishes outlined goals. </li><li>Rigorous knowledge of Python programming to develop software. Java is a plus. </li><li>Creative thinking and problem-solving skills to come up with new solutions and approaches. </li><li>Skillful in developing and maintaining detailed, easy-to-read documentation including data dictionaries, model documentation, and code documentation. </li><li>Experience in integrating AI/ML into existing applications in batch and real-time. </li><li>Effective verbal and written communication skills to collaborate within and outside the team. </li><li>Hands-on experience on writing and understanding complex SQL and optimizing data pipelines. Experience with NoSQL is a plus. </li><li>Experience in Big Data ecosystem including Map-Reduce, Hive, Spark (core, SQL and pyspark) is a plus. Knowledge of basic UNIX commands is necessary. </li><li>Experience with GitHub and using CI/CD pipelines. </li><li>Experience in taking models through AI/ML governance in highly regulated industry is a plus.</li></ul>Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Engineer - AI/ML

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.Customer Growth via digital channels is one of the largest investment areas at American Express.As part of the broader Enterprise Digital &amp; Data Solutions team focused on consumer acquisition, you will be responsible for helping to evolve a world class web application that supports the Consumer business and fuel business growth. This team, US Consumer Shop, manages, develops, and innovates our customer acquisition site &amp; experience for prospects and cardmembers for card &amp; banking portfolios.The Product Manager will be responsible for the Customer &amp; Banking Shop site strategy, A/B Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery. This individual can also expect to lead a small team of Product Analyst/Product Owners.Being a part of the product team means cultivating close partnerships with several teams, including:&nbsp;Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content &amp; offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.What type of work can you expect to do in this role at American Express?<ul><li>Be responsible for the end-to-end strategy, development and execution of new and emerging digital products,&nbsp;services and/or technology platforms, following a User Centered Design approach</li><li>Create and manage projects from concept through production; engaging the necessary teams to shape a rich and engaging customer experience</li><li>Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.</li><li>Leverage data-driven insights to inform the product development lifecycle.</li><li>Stay on top of market trends and competitive landscape, and evaluate usage data.&nbsp;</li><li>Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.</li></ul>Minimum QualificationsWe have the know-how, creative platform and global reach to make nearly any idea a reality.&nbsp;Do these describe you?Qualifications and Experience Required:<ul><li>4+ years of post-secondary education or equivalent work experience in digital marketing, digital product management, or data analysis.</li><li>Passion for end-to-end customer experience, innovation and user-centered design</li><li>Demonstrated interest in digital space and ability to collaborate with technology partners</li><li>Independent thinker who’s organized, has great attention to detail, and can multi-task</li><li>Ability to blend big picture thinking with fine details and manage many stakeholders</li><li>Strong analytical, problem-solving/quantitative skills</li><li>Willing to take risks, experiment, and share fresh perspectives</li><li>Excellent written and verbal communication skills</li><li>Experience in driving medium and large-scale capability initiatives (rolling out capabilities for customer facing professionals or external third-party partners is highly desired) or as a product owner in developing and enhancing features through continuous optimization will be a plus.</li><li>Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.</li><li>Mentor and guide junior team members to success within the team </li></ul>Preferred Additional/Desired Skills:&nbsp;<ul><li>Digital marketing experience, mobile or web applications, or experience building digital experiences and customer journeys with creative or third-party agencies is highly desired (familiarity with UX/UI principles, Usability testing, Responsive Web Design etc)</li><li>Experience working in agile product ownership role and familiarity with agile methodology is highly desired</li><li>Knowledge of digital conversion optimization, acquisition process in payment/credit card business, networks, platforms, and procedures preferred&nbsp;&nbsp;</li><li>Bachelor’s degree in Business, Marketing, Psychology, Human-Computer Interaction, Industrial Engineering, Economics, Computer Science, or job experience in related fields&nbsp;preferred.</li><li>Knowledge of reporting/analytical applications (i.e. Adobe Analytics, ContentSquare, Dynatrace)</li><li>Nice-to-have experience with any of the following: </li><ul><li>JIRA (or similar)</li><li>Confluence (or similar)</li><li>Programming experience in any language (HTML/CSS/JS)</li><li>Familiarity with Front End Web Frameworks (React, Angular, Next.js) </li></ul></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Team DescriptionProspect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital &amp; Data Solutions (EDDS) team focused on consumer acquisition, you will be responsible for helping to evolve a world class web application that supports the Consumer business and fuel business growth. Our team, US Consumer Proprietary Application, manages, develops, and innovates our customer acquisition application experience for prospects and cardmembers.The Associate Product Manager role is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. You will have the opportunity to see how you can make a direct contribution to the success of our company. You will work among high performing engineering, design and product teams to build user-centric solutions to challenging problems. You will enjoy being challenged in a lively, collaborative, diverse and inclusive team environment.Responsibilities:<ul><li>Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach</li><li>Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience</li><li>Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience</li><li>Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and prioritizing features</li><li>Work closely with cross-functional partners and colleagues (marketing, engineering, legal, compliance, risk) to create and maintain your product backlog</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.</li><li>Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends</li></ul>Minimum Qualifications<ul><li>Demonstrated interest in digital space</li><li>Knowledge of tech and product development processes, with the ability to succinctly translate requirements between groups of varying experience</li><li>Strong analytical, problem-solving/quantitative skills</li><li>Highly organized; Strong sense of accountability, ownership, and project management skills with proven ability to lead and track multiple high priority initiatives simultaneously efficiently and effectively</li><li>Excellent written and verbal communication skills; ability to present ideas clearly and tailor communication to various audiences</li><li>User-centric; Passionate about understanding customer needs and analyzing customer data to improve the customer experience</li><li>Ability to reconcile varying needs across customers and partners; assemble the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence</li><li>Bachelor’s degree</li></ul>Preferred Qualifications<ul><li>1-2 years of agile product development experience</li><li>Prior experience with customer facing products and/or web development</li><li>Knowledge of analytical applications like Adobe Analytics</li><li>Bachelor’s or Graduate degree in any Engineering field, Business, Marketing, Human-Computer Interaction, Economics, Computer Science, Psychology or job experience in related fields</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) customers. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards and the powerful backing of American Express.The Small Business Products &amp; Blueprint organization supports this objective by developing compelling products, services and customer engagement strategies to meet small business owners’ funding needs. As part of this organization, the Business Line of Credit team has achieved a tremendous growth since its inception and is poised to continue in the next 3 years. The product is a key component of American Express’s ongoing efforts to innovate beyond the Card.How will you make an impact in this role?The Business Line of Credit (BLOC) Pricing Senior Manager will be responsible for driving the end-to-end strategy on business transformational pricing initiatives aimed at driving higher engagement and long-term profitability across the BLOC portfolio. This role requires a blend of strategic thinking, strong analytical skills, and project management expertise to deliver a competitive product that meets the evolving needs of our customers.Core Responsibilities:<ul><li>Work with Product and Marketing to design and implement an easy to understand, compelling pricing construct to drive long term profitability. </li><li>Work with Product and Marketing to define incentive roadmap and implement pricing incentives to attract new customers, increase penetration, activation, and Pre-Tax Income (PTI).</li><li>Drive alignment with key stakeholders around offer constructs, eligibility, profitability, and customer journey. </li><li>Track and analyze performance metrics and adjust strategies as needed to drive meaningful engagement at profitable levels.</li><li>Work with partner teams on effective go-to-market strategies, customer communications, and smooth product launches.</li><li>Partner with operational excellence and compliance teams to ensure best in class customer experience &amp; ongoing management of pricing initiatives. </li></ul>The ideal candidate has a proven history in Product/Finance/Analytics/Marketing, knowledge of the small business segment, and a fluency in Lending economics and P&amp;L management. Success will require a collaborative leader with the ability to work in a fast-paced environment leading strategic initiatives.Minimum Qualifications<ul><li>Strong analytical skillset with ability to build financial models</li><li>Ability to lead with an external perspective and understand small business customer needs/behaviors</li><li>Superior relationship management and communication skills with the demonstrated ability to collaborate, influence and inspire business partners and senior leaders</li><li>Creative thinker with the ability to frame forward-thinking strategies rooted in data and action-oriented recommendations</li></ul>Preferred Qualifications<ul><li>Experience with data repositories (Tableau, SQL) and ad-hoc reporting</li><li>Prior experience with lend products and understanding of underlying economics</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Pricing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We thrive to understand the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The Digital Documents Servicing (DDS) Team is a key function within Colleague Services that is responsible for the delivery, management and oversight of American Express’ digital document solutions within the Colleague Experience Group (CEG). American Express backs our colleagues, so that in turn our colleagues can most effectively back our cardholders.Join Team Amex and let's lead the way together.How will you make an impact in this role?This position will report to the Manager, Digital Documents Servicing and will be responsible for designing, implementing, and managing various aspects of our digital solutions and electronic file programs. This role will partner with external Vendors, Colleague Experience Group (CEG), and Business Leaders to ensure the delivery of our digital solutions is effective and aligned with American Express’ standards and regulations. The ideal candidate must be positive and a self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.Key Responsibilities:<ul><li>Manage relationships with internal and external partners to ensure the delivery of compliant and cost-effective solutions</li><li>Design, creation &amp; implementation of digital servicing intake process</li><li>DocuSign and Adobe eSignature solution support to include all aspects from consultancy to implementation</li><li>Provide digital document solutions guidance and support to Colleague Experience Group teams across the different business units</li><li>Process improvement, solution design and project coordination across multiple stakeholders and Business Units</li><li>Support internal development, system integration testing and user acceptance testing in collaboration with technology partners</li><li>Support compliance activities including third-party governance, risk assessments, and internal audits</li><li>Mass Change administration including file processing and colleague support</li></ul>Minimum Qualifications<ul><li>Technical experience with electronic signature applications (DocuSign, Adobe)</li><li>Proven track record to collaborate, impact and influence others at all levels in the organization and maintain effective relationships with external partners</li><li>Ability to adapt quickly to a continually evolving landscape, prioritize initiatives based on importance and requirements, and informally lead others</li><li>Shown analytical, evaluative, and problem-solving abilities with extensive experience working in a team oriented, collaborative environment</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business administration, or a related field preferred&nbsp;</li><li>Minimum of 3 years of experience in HR solutions, preferably within a multinational organization</li><li>Strong comprehension of American Express’ HR systems and data integrations</li><li>Comprehension of Oracle HCM products</li><li>Product management experience supporting digital services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst - Colleague Experience Group

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.As a part of the Enterprise Digital &amp; Data Solutions team you will be responsible for developing world class digital products, capabilities and marketing programs that support our global markets and help drive performance marketing growth.In the role of&nbsp;Manager: Paid Search Activation and Enablement, you will be a part of the Enterprise Performance Channel Enablement team, responsible for delivering critical Paid Search channel marketing capabilities, campaigns, and innovation. This team plays a significant part in delivering on revenue-driving business outcomes. A successful candidate will have experience across both activation and innovation in Paid Search. This is an exciting opportunity to join a global team of experts, while also gaining exposure to many marketing channels and teams across the business. Key Responsibilities:<ul><li>End to end ownership of PPC campaign execution. Measured against the achievement of targets, with focus on improving key metrics throughout the funnel. </li><li>Lead and develop team of 1-2 PPC subject matter experts responsible for day-to-day program activation</li><li>Ownership of SEM strategy, including innovation of campaign structures, keyword management, bidding strategies, ad copy creation</li><li>Partner closely with Channel Analytics and Marketing teams on development of a robust testing program and customer-centric approach to incrementally improve performance and scale of program</li><li>Work in close partnership with marketing team to develop search roadmaps that support both marketing priorities and channel best practices</li><li>Regularly monitoring and analyzing performance, making use of analytical data and insights available to make recommendations strategic business recommendations via close partnership with Channel Analytics counterparts</li><li>Regularly presenting strategies, plans and channel performance to senior stakeholders in marketing team and other central teams</li><li>Building strong partnership with Product teams, CXO teams, and external agency partners to ensure our channel program considers the entire prospect journey and is optimized accordingly</li><li>Monitoring internal and external digital trends and technologies to continually improve the program and maintain competitive advantage&nbsp; </li></ul>Qualifications:&nbsp;<ul><li>Proven track record of delivering results and project management, leading projects from conception through implementation</li><li>4+ years experience paid search activation, specifically with Google and Bing</li><li>Google Adwords Certification</li><li>Preferred: Experience leading a team</li><li>Proven track record of building relationships with internal and external partners</li><li>Skilled at clear, concise communication</li><li>Experience managing large budgets in a target-driven environment</li><li>Detail-oriented with solid organizational and time-management skills</li><li>Strategic self-starter who is comfortable navigating white space</li><li>An understanding of the wider digital marketing landscape</li><li>Bachelor’s Degree</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Paid Search Activation and Enablement

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.IAG is a worldwide function with 200+ team members and offices across nine countries within American Express.We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations.Most IAG team members hold at least one professional certification.&nbsp;Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.How will you make an impact in this role?We are looking for a passionate, talented, and adaptable Internal Audit Professional Practices Director to lead the Internal Audit Group’s audit planning and resource allocation processes. In this role, you will define a vision and strategy for carrying out the creation of IAG’s audit universe and annual audit plan, while implementing a new resource management tool in a manner that maximizes desired outcomes for colleague capacity and scheduling. You will lead a high-performing team of professional practices colleagues and partner with Auditors, IAG Product, and the IAG Management team to enable this vision to directly contribute to the achievement of our strategic objectives.Responsibilities:<ul><li>Oversee the processes for establishing and maintaining the audit universe and risk assessment of audit entities.</li><li>Lead the annual audit planning process, including the preparation and maintenance of the annual audit plan for the Parent Company and Subsidiary Banks. </li><li>Deliver clear and conscience Audit Plan status updates on an ongoing basis.</li><li>Deliver quarterly and annual audit planning sessions with the IAG Management team.</li><li>Oversee and provide effective challenge of proposed audit plan change requests, including the preparation of all related communications and presentation materials. </li><li>Establish and lead the IAG staffing and capacity planning and resource allocation activities. </li><li>Facilitate in or lead when required, IAG strategic initiatives or large change moments that impact IAG’s audit universe, audit plan or resource capacity tool. </li><li>Participate in external assessments of IAG audit activities related to the Audit Universe, Risk Assessment, Audit Plan and Staffing Capacity.</li><li>Participate in external benchmarking activities and maintain awareness of current, best-in-class internal audit practices and peer-benchmarking. </li><li>Participate in IAG’s audit reporting process, including the review and issuance of IAG audit reports and other official communications.</li><li>Effectively teach, coach, and develop team members, as appropriate.</li></ul>Minimum Qualifications:<ul><li>Seven or more years of experience in internal audit, assurance advisory, public accounting (financial services, banking/ capital markets industry experience, preferred)</li><li>College degree or advanced degree in Accounting, Finance, Business administration, or equivalent</li><li>Internal Audit, Assurance, or Accounting professional certification (CIA, CPA, CISA or equivalent), required</li><li>Strong knowledge and appreciation of Internal Audit regulatory standards and industry best practices</li><li>Experience with Internal Audit processes for the Audit Universe, Risk Assessments, Audit Plan and Staffing</li><li>Strong knowledge and experience in risk management and control theory including the assessment of risk, evaluation of controls and issue management</li><li>Strong analytic and problem-solving skills (issue identification, problem structuring, analysis, development of root-causes and recommendations), including the ability to analyze results and data to identify issue themes and/or create opportunities for improvement</li><li>Excellent communication, organization and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, drive consensus, and deliver on shared objectives. </li><li>Experience coaching, motivating and leading high-performing teams and fostering a diverse and inclusive team culture, encouraging input from all team members. Being a People Leader to multiple direct reports at once preferred.</li><li>Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence. </li><li>Excellent written and oral communication skills</li><li>Proficiency in Microsoft Office and experience in use of automated reporting and analysis tools</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director, Audit Planning & Capacity

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant Services (GMS) is the merchant acquirer, processor and marketing partner for the millions of merchants around the world who accept American Express Cards.The incumbent is part of the Global Merchant Services Global Strategy &amp; Capabilities (GS&amp;C) organization and will support the Client Management teams in the U.S. This position will be responsible for reporting and analyzing U.S. business performance metrics, supporting planning &amp; target setting activities, providing ad-hoc analysis and implementing strategic initiatives. The team also enables U.S. Client Management (CLM) teams to be more effective by helping them manage their performance and by identifying opportunities for improvement through consistent and accurate reporting, analytics and process management.This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business while building strong relationships with key stakeholders and partners to evolve Client Management reporting and to develop new and insightful analysis. This Analyst should have strong technical and analytical skills, be detail oriented and should be comfortable collaborating with internal customers.Specific Responsibilities:<ul><li>Manage the target setting process working with key stakeholders and leaders in Client Management and GS&amp;C for U.S.</li><li>Undertake in-depth analysis of key business performance metrics, highlighting trends and identifying implications and opportunities for the business</li><li>Collaborate with key business partners throughout GMS MS-U.S. (e.g. Regional GMs, Client Management VPs, Pricing, Finance) to create target Strategy framework and KPI targets.</li><li>Proactively consult with key stakeholders to develop strategies, measurement and analysis methodologies and applications to evaluate the effectiveness of new strategies and tactics to address key business needs.</li><li>Partner and align with various teams including other Regional Planning &amp; Reporting Teams, Finance, Pricing and other GMS teams to ensure consistency.</li><li>Support annual processes such as forecasting, planning, target setting and scorecard processes.</li><li>&nbsp;Assist in the evaluation of current reporting, identifying opportunities to drive automation, eliminate redundancies and address reporting gaps.</li></ul>Qualifications:<ul><li>Advanced Microsoft Excel skills</li><li>Strong focus on detail and delivery excellence</li><li>Problem solving and project management skills</li><li>Ability to be flexible and adapt to changing business needs and priorities</li><li>Ability to meet time sensitive senior leadership requests</li><li>&nbsp;Analytical skills, with the ability to interpret data, provide meaningful insights and deliver relevant analyses</li><li>Strong relationship-building skills</li><li>SQL experience a plus</li><li>Reporting experience a plus</li><li>PowerPoint skills a plus</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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