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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Global Risk &amp; Compliance (GRC) Organization is an independent risk management function, led by the Chief Risk Officer (CRO), with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.&nbsp;Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.&nbsp;The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership throughout business units, products, and processes.ORM is looking for a Director Assistant to support the Chief Operational Risk Officer (CORO)and team, leading planning, team management and strategic initiatives, in addition to strong management and partnership to the Chief Operational Risk Officer and their leadership team.The incumbent will be a key member of the ORM leadership team and will play a key role in shaping strategies across the organization and driving results. They will be expected to provide thought and executional leadership on organizational effectiveness, talent management, strategic priorities and goals. They will have the opportunity to work across a wide range of strategic, analytic, engagement and communications initiatives and have manage strong relationships with the ORM team and key stakeholders.Key Responsibilities: <ul><li>Provide strategic, analytical and decision support on a wide range of complex projects and initiatives</li><li>Coordinate and contribute to impactful and engaging presentations &amp; engagement activities such as Senior Executive Management Presentations, Board and Management Committees, Strategic Projects, Town Halls and Business Unit Review (BUR) presentations</li><li>Play key role in building the ORM strategy and support business planning and operations (e.g. annual budget and investment planning, risk and finance reviews, etc.)</li><li>Manage key Stakeholders/Relationships both within and outside of team</li><li>Partner with Colleague Experience Group to drive execution of annual processes – talent planning, performance management, etc. </li><li>Manage ORM colleague engagement strategy and communications &amp; cadences including leadership team meetings, town halls, market visits, etc.</li><li>Support day-to-day activities within the executive office and across the broader organization</li></ul>Minimum Qualifications:&nbsp;<ul><li>The ideal candidate will be a highly motivated self-starter who is able to lead projects with limited guidance, provide strategic thought leadership and challenge the status quo</li><li>Operational Risk knowledge is a plus but not required; intellectual curiosity and a desire to become an expert in Operational Risk if no prior Operational Risk experience</li><li>Ability to manage multiple tasks and projects simultaneously within tight deadlines, great follow-up and attention to detail, works well in a fast paced and dynamic environment</li><li>Excellent project management and organizational skills</li><li>Excellent written and verbal communication skills with a strong executive presence</li><li>Experience in budget management</li><li>Demonstrated relationship management skills with proven ability to influence with limited direct authority </li><li>Able to produce innovative, creative, and impactful materials for a variety of senior executives</li><li>High level of integrity and the ability to handle sensitive issues with complete confidentiality</li><li>Flexible and adaptable; able to re-prioritize and multi-task based on the tasks at hand </li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express

Director Assistant Operational Risk Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant and Network Services (GMNS) is the American Express business unit that acquires and maintains relationships with merchants and suppliers that welcome American Express branded cards and payment solutions. Our goal is to be an indispensable payments partner to our clients while simultaneously delivering differentiated products and services that meet or exceed their needs while driving revenue growth and premium economics for them and American Express.B2B is a critical priority for the Global Merchant Services business, and American Express, and this role offers a prime opportunity to be part of a strategic growth segment for the Enterprise. The B2B Product, Partner and Client Management Group (BPPC) within Merchant Services – U.S. is responsible for overseeing the some of the largest and most strategic U.S. based B2B merchants/suppliers. Our mission is to be warmly welcomed by merchants and support their growth through American Express forms of payment including credit cards, virtual cards, and Buyer Initiated Payments (BIP).The Construction/ Industrial industry is one of the top 3 priority B2B industries, with high levels of interaction and engagement across the Blue Box including the Global Commercial Services, Marketing, and Product. Managing this portfolio provides colleagues the opportunity to leverage business development, strong relationship management, strategic thinking, and consultative selling skills to drive incremental revenue for American Express.Candidates considered for this position will demonstrate a strategic mindset, an ability to think innovatively, strong financial &amp; analytical skills, and the ability to lead in a fast-paced and highly complex/matrixed environment while fostering a fun and positive team dynamic.Specific responsibilities include:&nbsp;<ul><li>Business Development: Drive profitable charge volume and revenue growth by using in-depth knowledge of Merchant’s business/ industry and Global Merchant Services</li><li>Relationship Management: Cultivate and leverage relationships across American Express and the Merchant to identify and implement solutions to grow and expand share while ensuring premium level of servicing to dedicated account contacts</li><li>Strategy &amp; P&amp;L Management: Devise strategic account plans to drive Merchant engagement, expand relationship contact maps, improve client satisfaction with the goal to grow profitable American Express share</li><li>Consultative Selling: Consult with merchants on how to capitalize on the fast-paced evolving payments space to bring efficiencies to their AR processes</li><li>Negotiations: Develop innovative partnerships and negotiate profitable deals through firm understanding of B2B payments economics, profitability levers, and American Express assets</li><li>Project Management: Work with internal partners and seamlessly multi-task, prioritize, and act with a sense of urgency for in-demand merchants</li></ul>Minimum Qualifications:<ul><li>5+ years of experience in payments, business development, sales, or relationship management, preferably with enterprise clients.</li><li>Experienced relationship manager with proven ability to learn quickly, develop strong client relationships, sell-in initiatives and uncover new opportunities to grow AMEX revenue</li><li>Demonstrate executive presence with the ability to confidently lead Senior/C-level discussions internally and with clients to influence decision making and drive timely results.</li><li>Excellent influence management skills and the ability to work collaboratively across a wide variety of external and internal partners</li><li>Strong negotiation skills and project management skills, with an excellent ability to prioritize effectively and drive results</li><li>Highly developed communication skills with ability to tailor messages to different audience types both internally and externally</li><li>Demonstrate analytical and creative problem-solving skills and proven financial acumen</li><li>Familiarity with financial statements: Income Statement, Balance Sheet and Cash Flows Statement</li><li>Possess the ability to understand the unique challenges facing B2B merchants</li><li>Knowledge of B2B payments, experience developing B2B marketing promotions and/or experience in B2B Issuing organizations a plus.</li><li>Knowledge of the Construction Industry a plus</li><li>Self-starter with a blend of EQ and IQ</li><li>Collaborative and enthusiastic team player with a sense of humor</li><li>Solid foundation in Microsoft Office: PowerPoint and Excel</li><li>Bachelor’s degree required, MBA a plus</li><li>New York City candidates preferred</li><li>Role requires ~30% travel</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager, Strategic Relationship Management & Business Development

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The US Consumer Marketing (USCM) organization leads prospect acquisition and customer marketing for US Consumer Services (USCS), one of the largest growth engines within American Express. The Investment Services team within USCM is responsible for several key functions, including leadership of forecasting processes, delivery of performance reporting and insights, and operational management of USCS’ marketing budget.&nbsp;&nbsp;How will you make an impact in this role?The Senior Manager - Customer Growth Data and Analytics&nbsp;will be responsible for delivering insights across the Customer Growth portfolio to drive better outcomes from our customer marketing investments.They will be responsible for building reporting products and insights frameworks to support the Customer Growth Marketing strategy.The Senior Manager will contribute to the development of insights from both custom analytics projects and ongoing performance monitoring, and work with marketers to help them better understand the performance of their channels.Job Responsibilities:<ul><li>Develop dashboards and other reporting products for the use marketers and other stakeholders</li><li>Deep dive analysis into performance gaps and opportunities</li><li>Cohort and profiling analysis to understand performance of different segments and develop strategies to enhance marketing treatments</li><li>Develop framework for strategic insights to support customer investment decisions across the portfolio</li></ul>Minimum Qualifications<ul><li>Deep analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights</li><li>Extreme attention to detail and accuracy – strong sense of responsibility and accountability</li><li>Significant marketing analytics experience, understand data from key channels, and the ways these are optimized&nbsp;</li><li>Educational and work experience implementing statistical approaches would be helpful</li><li>Strong SQL, Python, Power BI and Excel skills</li><li>5+ years of work experience in analyzing data and reporting insights</li><li>Bachelor's Degree Preferred&nbsp;</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Senior Manager, Customer Growth Data and Analytics

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, AENB Platforms and Capabilities and the Enterprise Project Management Office.&nbsp;The Director, Project Management will join the Enterprise Project Management Office (EMPO) within AENB. As the company grows, there is a need to strengthen first-line project governance and execution. The EPMO brings an integrated and consistent approach to how American Express governs and executes projects, better alignment to regulatory expectations, and implementation of industry best-practices. This role will support the execution of select enterprise initiatives that cross multiple lines of business company wide.Key Responsibilities<ul><li>Identify, build, develop, and lead the right team to establish sound project management execution.</li><li>Lead high priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB.</li><li>Be a strong leader and team player with ability to build relationships and influence decisions to drive results within a matrixed organization (working across levels and job functions) without direct authority.</li><li>Collaborate meaningfully and strategically with cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders.</li><li>Design and implement execution frameworks for business problems and ability to turn those frameworks into concrete projects that drive significant results.</li><li>Oversee the creation and maintenance of detailed project plans to effectively manage projects and drive resolution of risks, issues and challenges related to projects.</li><li>Prepare and/or lead efficient and effective presentations and materials and break down complex ideas into understandable and actionable messages.</li><li>Play a lead role in the standup of the EMPO within AENB and the execution of the Enterprise Project Governance process across business units, which may include the design and implementation of project methodologies and tools to govern and execute projects and initiatives. </li><li>Cultivate a best-in-class and growth mindset culture through team building and colleague engagement activities.</li><li>Anticipate needs and exercise a proactive bias toward action.</li><li>Challenge the status quo and remove barriers creatively.</li><li>Maintain strict confidentiality and operate with the highest levels of integrity.</li></ul>Minimum Qualifications<ul><li>6+ years of experience in risk management, strategy and execution, program management, project management, and/or other consulting services.</li><li>Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks and successfully drive project progress.</li><li>Superlative communication skills with the ability to effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort amongst senior leaders.&nbsp; Ability to communicate well verbally and in writing, both formally and informally.</li><li>Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.</li><li>Experience delivering large, complex, enterprise-level initiatives with multiple partners under high pressure and tight timeframes.</li><li>Problem solving ability with creativity and positivity.</li><li>Agile learner who can absorb new information quickly in order to meaningfully and strategically partner with SMEs to drive outcomes.</li><li>Bachelor’s Degree in a relevant field.Master’s Degree considered favorably.</li></ul>Preferred Qualifications<ul><li>Project Management Professional (PMP) certification</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this positionWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director - Project Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.About Global Supply Management:Global Supply Management (GSM) is responsible for helping AMEX maximize the purchasing power of over $8B of third party spend. We provide strategic consultation to the business and provide end to end procurement services. We maximize the purchasing power of the Company to drive the best value from our supplier base which then frees up investment capacity for the Blue Box. GSM together with our business partners manages the supplier strategy for the Company, identifying and on-boarding new suppliers, realizing significant cost saves and revenue generation relating to working with Global Commercial Services and Global Merchant Services to increase billings and merchant coverage and ensuring an optimal user experience for AMEX employees and suppliers.&nbsp;Position Summary:The Category Manager role is expected to develop and grow relationships with Technology and business partners to understand objectives, key priorities, and opportunities. &nbsp;The role will partner with customers to develop strategic, forward thinking plans with multi-year value generating initiatives to enable business success.Responsibilities, at a high level, include:<ul><li>Lead cross-functional teams to develop global Technology and Data Services category management plans to meet business and enterprise objectives, understand spend profiles, leverage benchmarking, and prepare business cases and presentations for business leaders</li><li>Partner with business leaders and Source to Contract team to develop sourcing strategies and plans, negotiate key deals and contracts and complete supplier assessments and selections through RFx activities</li><li>Develop and grow strong relationships with business and Technology partners to understand key business strategies, annual goals/objectives, and identify issues, economic challenges, and potential opportunities (e.g., influence requirements, advise business how to capture the most value from supplier relations); with a customer first mindset and strategy</li><li>Lead through strategic thinking, financial analytics, external marketplace focus and partnering closely with business units to influence and help drive key, strategic business decisions</li><li>Develop strategic, forward thinking global category plans with multi-year value generating sourcing initiatives to enable the business success</li><li>Bring external insights, innovative ideas, and an enterprise view on market trends, competitive landscape value generation and strategic sourcing opportunities Development of category and sourcing strategies leveraging best practices around supplier and services based on both internal conditions and plans as well as industry trends. &nbsp;This includes but is not limited to price, scope, performance, and optimal sourcing approach</li><li>Build strong partnership with select strategic suppliers and manage them effectively</li><li>Develop a category review cycle to refresh strategy and ensure alignment with business partners on a regular basis</li><li>Monitor total spend across the business to leverage global spend where applicable</li><li>Act as a point of contact for select business partners</li><li>Ability to travel 10%</li></ul>This role may be subject to additional background verification checks.Required Skills:<ul><li>Strong strategic thinking and planning skills, balanced with proven track record of delivering tangible results in complex, global and matrix work environment</li><li>Excellent relationship management and communication skills with ability to collaborate and influence across levels with internal and external partners (including senior executives) globally. Proven ability to engage and maintain senior stakeholder relationship</li><li>Proven track record of data analysis to develop insights and recommendations, solve business challenges, improve customer experience and bottom-line results</li><li>Strong leadership skills and commitment to collaborating and partnering with customers, colleagues and key stakeholders to deliver high-quality output with limited resources</li><li>Positive attitude, ability to work in a fluid, fast-paced, and at times unstructured environment and maintain flexibility to meet the changing needs of the customers, business units and the organization</li><li>A bachelor’s degree (business management, supply chain management desirable). MBA or equivalent a plus </li><li>Extensive, broad-based strategic sourcing and category management experience</li><li>Technology category management and/or sourcing experience is a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for this position.

Manager-Purchasing (Technology and Data Services Category)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.&nbsp;Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.&nbsp;American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.&nbsp;And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.&nbsp;Find your place in technology of #TeamAmex.The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.How will you make an impact in this role?Responsible for Business Process Management architecture which includes increasing adoption of and enhancing our patented software automation platform, delivering process discovery and mining technology products, and providing innovative solutions to support professional services engagements.Key Responsibilities<ul><li>25% of time spent on Hands-on technical projects; Apply analysis based on research and introspection to recommend solutions.</li><li>Design and lead solutions that provide frameworks, interfaces, and services that can be extended and reused across one or more portfolios.</li><li>Ensure architecture is consistent with enterprise architecture standards, guidelines and principles.&nbsp; </li><li>Work with engineering teams to ensure that implementations are aligned with the Technical Platform’s Blueprint specifications and roadmaps.</li><li>Meaningful contribution to technology direction, develop architecture and influence implementation to gain measurable business improvements.</li><li>Regularly work with other functional teams' leadership and engineers to align and use solutions across multiple platforms.</li><li>Apply specialized knowledge of industry standards and best practices to assign initiatives and adjacent solutions.</li><li>Identify and take on complex and/or broad-ranging problems and issues.</li><li>Interact with business partners to better understand their objectives and help them understand the technical landscape.</li><li>Extend business product innovation through the introduction, adoption and implementation of technology.</li></ul>Minimum Qualifications<ul><li>10+ years of active engineering and/or architecture experience in a complex environment and/or comparable experience such as: Successful design, creation and deployment of multiple enterprise-grade technology assets, including integration of cross-platform solutions that span several Agile Product teams.</li><li>Bachelor’s degree in computer science, computer science engineering, or related&nbsp;field required; advanced degree preferred.</li><li>Advanced knowledge within several architectural subject areas with deep understanding of relevant supporting architecture domains (business, data, application, technical, integration, security, etc.) to support the advancement of business products</li><li>Routinely creates and drives adoption of technology strategy, introducing new and impactful technologies based on research and demonstrating viability through POC efforts</li><li>Ability to deliver and adapt solution architecture to meet broader needs of the enterprise, solving unrivaled problems that span multiple technology platforms. Solutions are highly available using multiple availability zones and operate at global enterprise scale.</li><li>Able to lead efforts in the prevention, diagnosis, and resolution of system outages as an authority in the underlying architecture</li><li>Knowledge and/or experience in technology architecture – containers, servers, networks, databases, messaging middleware, cloud management with demonstrable knowledge of at least one public cloud provider.</li><li>Recent experience in COTS product evaluation and buy/build analysis. </li><li>Engineering mentality with ability to write/read/debug code, regardless of language; Java/Python/ReactJS preferred</li><li>Experience in all phases of SDLC (envisioning to production).</li><li>Cooperation and collaboration with architects and other specialists&nbsp;across multiple organizations.</li><li>Regularly provides specialized technical mentorship to others in work&nbsp;&nbsp;</li></ul>Domain-Specific Skills<ul><li>Knowledge and/or experience with case management, work management, business rules, and robotic process automation (RPA) products.</li><li>Knowledge and/or experience with business/technology automation, process mining and discovery. </li><li>Experience in solutions related to big data ecosystems as applied to reporting, analytics and AI/ML use cases</li><li>Exposure and experience with AI – predictive, generative, and agentic</li></ul>Preferred Qualifications<ul><li>Highly proficient in delivering technology products and/or frameworks for enterprise scale; Roles may include product architect, pre-sales engineering, professional services or managed service provider. </li><li>Full understanding of and ability to implement service-oriented architecture, microservices architecture, serverless architecture, etc. including design principles, execution patterns and performance optimization.</li><li>Extensive experience with producing and consuming services through enterprise-grade APIs or using high-throughput messaging technologies.</li><li>Advanced channel-specific architecture skills as required by the platform, such as web, mobile, voice or interactive media.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions

Staff Engineer – Enterprise Automations and Case Ecosystems Platform

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?The Financial Analyst of Asset-backed Securitization (“ABS”) is a key position within Global Treasury Controllership. ABS provides one of the primary funding sources for American Express. American Express periodically securitizes Card Member receivables and loans arising from its card business through the transfer of those assets to securitization trusts. The trusts then issue securities to third-party investors, collateralized by the transferred assets.&nbsp;The ABS Controllership team is responsible for the accounting, cash management, controls, and SEC &amp; Trust Investor reporting requirements to help support this vital funding source for American Express. The team is committed to excellence, talent development, encouraging work/life balance, and timely recognition of team members. This position will perform accounting, reporting, and analysis for the ABS Trusts. The ABS Analyst will be responsible for the key deliverables for the trusts, including daily settlement activity and the monthly reporting. Responsibilities include:<ul><li>Perform cash settlement activities within the ABS system (ABS Suite+), including but not limited to daily cash settlement</li><li>Perform accounting activities, including daily accounting, ABS model updates, documentation of key processes, and balance checks</li><li>Prepare monthly trust servicer report within ABS Suite+, and responsible for the filing</li><li>Perform reporting activities, including regulatory submissions, intercompany balance reporting, financial submissions, SEC reporting, and monthly reconciliations</li><li>Ensure a strong internal control environment including SOX and other controls &amp; compliance</li><li>Provide support for automation of ABS processes, and become SME for ABS Suite+ to support business initiatives / key projects</li><li>Provide monthly and ad-hoc data submission to the business and Finance leadership in a standardized and intuitive manner</li><li>Support automation of ABS processes, and the evolution of optimization and standardization for the asset-backed securitization process including working closely with treasury, legal, technology, Bank and other business partners</li></ul>Minimum Qualifications:<ul><li>High level of proficiency in Excel and PowerPoint</li><li>Undergraduate degree required in Accounting or related with 1-3 years of relevant work experience</li><li>Ability to articulate complex ideas with brevity, simplicity and impact</li><li>Flexibility to effectively function in a fast-paced environment, high energy team player</li><li>Excellent communication skills with an innate ability to interact at all levels of the organization</li><li>Confidence to ask questions, develop a point of view, and voice an opinion in meetings with senior executives</li><li>Motivated self-starter able to operate on multiple, confidential, diverse fronts simultaneously, with attention to detail</li><li>Natural strategic mindset or “business intuition” – ability to step back from the numbers and consider the analysis from multiple points of view, decision analysis and support skillset required</li></ul>Preferred Qualifications:<ul><li>Experience with ABS (Asset Backed Securities)</li><li>Strong understanding of card economics</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Financial Analyst

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Enterprise Risk Management &amp; Risk Oversight (ERM&amp;RO) organization within Global Risk and Compliance (a Second Line of Defense function) is responsible for identifying and managing risk across all business units, functions, processes, and geographies at American Express. The ERM Framework, Governance and Reporting team within ERM&amp;RO provides an independent view of risks faced by American Express and is responsible for aggregating the risk profile for the Company. The team is focused on key risk management activities, including but not limited to, risk identification and assessment, risk appetite, effective challenge, and committee governance and reporting. These responsibilities span the AXP Bank Holding Company as well as the subsidiary US Bank (American Express National Bank).The VP of Second Line of Defense Oversight Framework is responsible for maintenance and implementation of the framework that Independent Line Risk Management (IRM) adheres to for conducting credible challenge activities. Specific responsibilities for the VP of Second Line of Defense Oversight Framework include:<ul><li>Maintain a deep understanding of Interagency Supervisory Guidance on Risk Management, including, but not limited to: OCC Heightened Standards, FRB Enhanced Prudential Standards</li><li>Maintain policies and procedures that outline requirements and process for IRM oversight activities</li><li>Provide effective reporting of oversight activities to be shared with stakeholders, including risk committees</li><li>Maintain risk acceptance requirements, manage linkage to other risk programs, and provide reporting on acceptance decisions</li><li>Ensure oversight framework is appropriately supported by technology infrastructure</li><li>Lead and supervise the team responsible for execution</li></ul>Preferred Qualifications<ul><li>Bachelor's degree in finance, economics, business administration, or related field</li><li>Minimum of 10 years of experience in risk management within the financial services industry</li><li>Strong understanding of financial markets, products, and regulatory requirements impacting risk management</li><li>Proven track record of designing and implementing risk oversight frameworks</li><li>Excellent communication and influencing skills with the ability to interact effectively with senior stakeholders and supervisory agencies</li><li>Demonstrated leadership capabilities, including the ability to build and motivate high-performing teams</li><li>Strategic thinker with the ability to anticipate and mitigate risks while driving business growth and innovation</li><li>Professional certifications such as FRM, PRM, or CRM are highly desirable</li></ul>Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsSalary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, Second Line Risk Oversight Framework

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Acquisition and Customer Marketing (ACM) team within the International Card Services (ICS) Centre of Excellence (CoE) drives market success across a portfolio of 23 international markets. The way we acquire, onboard, and grow engagement with our prospects across ICS is more important than ever to continue to enable the strong trajectory of ICS and growth contribution to American Express.This role is an exciting opportunity as part of the International ACM organization to revolutionize the company’s future by attracting and acquiring new card members.ACM creates and collectively delivers the next horizon growth strategy, powered by investments, capabilities and marketing solutions that are customer centric, innovative and scalable.This is an important role for the ICS ACM CoE, to identify the next horizon growth across demand generation channels to fuel incremental ICS acquisition strategy. The Director, Demand Generation role is focused on establishing the best path forward to identify scalable growth opportunities across our demand generation channels including Paid Media, Member-Get-Member (MGM) and Affiliate channels to ensure we are meeting our ICS revenue growth ambition with a focus on driving premium audience segments and scaling awareness whilst maintaining efficiency, across Consumer and SBS segments.Key responsibilities include:<ul><li>Develop long-term channel vision to grow acquisition priority growth areas including premium and small business segments that balances the need to drive demand with profitable, sustainable growth.</li><li>Drive holistic cross-channel strategy across international markets with consideration for local market nuances, regulatory consideration and identifying incremental areas of opportunity through data insights.</li><li>Unlock media growth via audience, channel and creative strategy, and define and implementing a new central agency operating model to ensure we can effectively deliver our media priorities.</li><li>Evolve the Affiliates strategy to maximise prospect discovery whilst increasing efficiency of the channel.</li><li>Drive data-led thinking and planning with consistent reporting, cross-channel insights and Media Mix Modelling.</li><li>Increase MGM referrals with enhanced targeting, creative and offer strategy.</li><li>Accelerate MGM growth through the identification of innovation opportunities in close partnership with Product and Tech teams and lead the bid planning process.</li><li>Lead and support a team of three talented channel SME direct reports. Instil a philosophy that encourages diversity of thought and values-led leadership that supports ongoing coaching and development.</li><li>Champion enterprise-wide collaboration, establishing strong partnerships with key stakeholders including Brand, Product, Enterprise Digital Solutions, Compliance, Finance, Risk, Capabilities, Operations and Marketing Partners.</li></ul>Required Qualifications:<ul><li>Strategic and creative problem solver who is comfortable working in white space, tackling unstructured problems and developing clear and executable action plans.</li><li>Strong understanding of the card issuing business and proven track record of delivering commercial results in a marketing function.</li><li>Acquisition experience and track record of delivering innovative digital experiences.</li><li>Demonstrated strategic thought leadership, including synthesizing complex issues into specific plans and actions with linkages to broader business impacts.</li><li>Successful candidate will be highly resilient with an ability to drive results and innovation in challenging conditions, and thrive in ambiguous, complex and rapidly changing environments.</li><li>First-hand experience with large marketing agencies. External partner management experience a plus.</li><li>Proven ability to develop and execute winning marketing channel strategies whilst leveraging own resources and through others outside of direct reporting line.</li><li>Experienced people leader with strong track record of empowering and inspiring a team, dedicated to coaching and developing leaders.</li><li>Excellent communicator with outstanding ability to build strong relationships across the enterprise, bring stakeholders along the journey to drive a customer-led agenda, identify&nbsp;win-win solutions and deliver against key initiatives.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Director-Marketing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Merchant &amp; Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.The role of the Global Merchant &amp; Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.&nbsp; &nbsp;The Senior Manager, Merchant Pricing – Global Client Group (GCG) is responsible for managing the pricing strategy and financial analyses for several of American Express’ largest global merchant relationships. This position will also drive the merchant pricing and commercial negotiation strategy for several of the most strategic accounts across a variety of different industries (retail, online, lodging, car rental, etc.).The Senior Manager is also responsible for supporting important broad-scale pricing initiatives aimed at preserving our merchant discount rate while balancing the organization’s goal for growing profitable charge volume and merchant expansion; essential to the strength of our business.This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business, as well as exposure to and insight from senior leaders across the Blue Box.&nbsp; The Senior Manager should be a dynamic individual who can work closely with senior leaders and has the right ambition to drive change.Qualifications:<ul><li>5+ years of experience within Pricing, Finance, Analytics or related field required</li><li>Bachelor's degree required</li><li>Strategic thought leader with the ability to work through unstructured problems and develop clear action plans</li><li>Strong aptitude for analytics; demonstrated ability to develop sophisticated financial models and draw value-added insights from large amounts of financial data</li><li>High proficiency in Microsoft Office Tools: Excel, PowerPoint and Outlook required</li><li>SQL and/or SAS data querying is preferred</li><li>Strong relationship management and collaboration skills with the ability to influence others in situations where there may be different goals</li><li>Excellent communication skills – both written and oral -- with experience leading discussions with Senior Leaders where decisions need to be made based on the facts presented</li><li>Demonstrates exceptional attention to detail and organizational skills ensuring accuracy, precision, and efficiency in all tasks and has the patience to undertake time-consuming projects</li><li>Ability to excel in a fast-paced, dynamic team environment, which places a premium on driving results</li><li>Creative thinker who is willing to question traditional ways of doing things and develop new approaches to old challenges</li><li>Strong project management skills with full ownership from analysis through to implementation</li><li>Passionate focus on the customer; demonstrated desire to understand and solve for customer needs</li><li>Demonstrated ability to handle multiple requests and prioritize accordingly</li><li>Capacity to remain calm and flexible under pressure</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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