field_job_employment_type

job_industry

field_job_occupational_field_parents_all

job_organization_name

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating and planning our financial plan with our leaders or creating next year’s financial forecast, you can influence both the day-to-day and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career.American Express Technology is a critical Enterprise function, serving as the backbone of all we do, from providing the underlying infrastructure of the company to building core products and services we deliver to our customers. AmEx Technology has changed dramatically over the last few years, and as Technology continues to evolve its business strategies and operating model, the Finance team will adapt accordingly to best position the organization in supporting American Express businesses.This Portfolio Manager will manage the budget and forecasting for the Production Management and Engineering organization. This role will focus on providing critical financial insights to various teams, supporting leadership with data-driven decisions, and enhancing existing financial processes and tools. Our Finance Team is committed to ongoing improvement and evolution of its roles and responsibilities, and as such, the below may be subject to refinement, addition, or modification in the future.Key responsibilities include:<ul><li>Support financial planning, results analysis, and management reporting for the organization (Tech Investment, Tech Operations, and Software Capitalization)</li><li>Perform in-depth financial analysis, identifying trends and reporting findings to leaders for strategic decision-making</li><li>Maintain and update dashboards and files, ensuring accurate and timely reporting of key financial metrics</li><li>Prepare and support presentation materials (e.g., monthly results) for key financial metrics and trends, delivering clear insights and data for leadership discussions</li><li>Execute on ad hoc analyses stemming from leader asks</li></ul>Minimum Qualifications:<ul><li>Minimum 5 years of Finance or equivalent experience</li><li>Proficient in Microsoft suite required, especially Excel</li><li>Experience using Ariba, Clarity, PMDB, GL, and VPM</li><li>Strong financial, analytical, and problem-solving skills</li><li>Excellent communication skills: ability to distill financial data into clear and concise insights across various levels of leadership</li><li>Ability to tailor messaging to fit the audience</li><li>Robust skills to synthesize large amounts of complex data with the ability to draw key conclusions</li><li>Ability to prioritize and manage competing priorities effectively and drive results while meeting critical deadlines</li><li>Understanding of P&amp;Ls, financial metrics, cost drivers and forecast methodologies&nbsp;</li><li>Self-starter with a high degree of intellectual curiosity</li><li>Strong team player with the ability to work across multiple Portfolio Managers</li></ul>Preferred Qualifications:<ul><li>Apptio experience preferred</li><li>MBA / CPA or equivalent preferred</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

American Express

Portfolio Manager

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express’ Global Advertising &amp; Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express through differentiated and innovative branding, marketing and experiences. We have an ambitious goal: to be the most creative department in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. Within GABM sits the Global Brand Content &amp; Media team who is responsible for building best in class brand content across channels and audiences (including Amex’s internal creative agency, OnBrand), driving impact and innovation through global media and analytics, and delivering cultural and brand platforms that bring the Powerful Backing of American Express to life.The Manager of Media Investment &amp; Optimization will support technical elements of our media plans, and will work hand-in-hand with teammates across the Global Media &amp; Analytics team to ensure excellence in our approach to media buying. This individual will play a critical role in advancing our use of technology, negotiating with partners, and tailoring media buying models to tactical needs by developing a best-in-class approach to structuring and executing our campaigns. They will also drive our Investment Optimization strategy, partnering with key internal and external stakeholders to enhance our evaluation of media opportunities.Key Responsibilities&nbsp;<ul><li>Support the build out of our Programmatic &amp; Investment Optimization team by setting a clear vision with modernization, diligence, innovation, and rigor at its core</li><li>Work hand-in hand with our US Media team to evaluate and optimize our tactical buying approach, ensuring that each impression is delivered with precision across all channels&nbsp;</li><li>Enhance our technological infrastructure by assessing partner capabilities &amp; features, with the aim of modernizing every element of our media buy</li><li>Develop a data-informed, highly-technical and replicable playbook for activating across channels, as well as a robust test &amp; learn agenda</li><li>Advance our usage of data, up-leveling our approach to audience modeling, segmentation, distribution, and matching</li><li>Interface directly with key stakeholders to drive our Investment Optimization approach, forming a strategic perspective and ensuring compatibility &amp; follow-through within our tactical plans</li><li>Work across stakeholder teams to develop and inform media’s planning and funding processes</li><li>Drive Enterprise collaboration by ensuring deep understanding of best practices, partner capabilities, and media innovation</li></ul>Minimum Qualifications&nbsp;<ul><li>Direct management &amp; oversight of large-scale media campaigns required</li><li>Experience managing media agencies preferred</li><li>Digital Agency background preferred, with extensive experience directly managing digital media, adtech, data, and performance</li><li>Ability to distill down complex technical concepts into understandable communications</li><li>Inherent collaborative spirit and comfort in a matrixed environment; able to directly partner with US Media as well as Media Analytics teammates, working together and relying on each other’s expertise to achieve campaign goals</li><li>Willingness to dedicate time and attention to developing multiple scenarios, approaches, and paths forward, many of which may not come to fruition</li><li>Strong partner management skills with proven ability to influence &amp; negotiate&nbsp;</li><li>Proven track record to strategically assess opportunities and make data driven decisions resulting in tangible results while ensuring flawless execution</li><li>Passion for innovation, creative problem solving, and ability to thrive in a fast paced, dynamic environment&nbsp;</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsDepending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Manager, Media Investment and Optimization

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?Global Specialty Servicing (GSS) &amp; Amex Assurance Company (AAC) is a team that provides best-in-class specialty servicing.&nbsp; Specialty servicing includes insurance servicing, non-card servicing, and value generation marketing activities.&nbsp; As process owners, the team leads the end-to-end customer experience at both our third parties as well as our proprietary teams.&nbsp; Additionally, the team is responsible for the management and regulatory aspects of Amex’s wholly owned subsidiary, Amex Assurance Company.&nbsp;Your primary responsibilities will include ensuring our company’s compliance with all regulatory bodies, understanding upcoming regulations and their impact on our claims operation, and developing and implementing plans to meet those requirements.Additionally, responsibilities will include documenting processes, identifying risks and gaps and partnering with Control Management to ensure adequate controls are in place to mitigate risks. Our ideal candidate has a strong understanding of regulatory guidelines and standards in the insurance industry and is process driven. They have proven experience in claims, regulatory affairs, project management skills, and exceptional attention to detail.Responsibilities:<ul><li>Develop and implement claims regulatory strategies and plans</li><li>Ensure regulatory compliance of the claims function</li><li>Monitor changes in relevant legislative, regulatory, and industry requirements</li><li>Collaborate with internal departments to ensure compliance with regulations</li><li>Develop and maintain regulatory claims policies and procedures</li><li>Educate staff on regulatory requirements and updates</li></ul>Minimum Qualifications:<ul><li>Proven 3 years work experience in a regulatory affairs management or similar role</li><li>In-depth knowledge of claims regulatory guidelines and standards in the industry</li><li>Strong project management and leadership skills</li><li>Excellent written and verbal communication skills</li><li>Detail-oriented with strong organizational and analytical skills</li><li>Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications:&nbsp;<ul><li>Bachelor’s degree in a related field; advanced degree preferred</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Insurance Regulatory Manager (Amex Assurance)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Enterprise Risk Management &amp; Risk Oversight (ERM&amp;RO) organization within Global Risk and Compliance (a Second Line of Defense function) is responsible for identifying and managing risk across all business units, functions, processes, and geographies at American Express. The ERM Framework, Governance and Reporting team within ERM&amp;RO provides an independent view of risks faced by American Express and is responsible for aggregating the risk profile for the Company. The team is focused on key risk management activities, including but not limited to, risk identification and assessment, risk appetite, effective challenge, and committee governance and reporting.These responsibilities span the AXP Bank Holding Company as well as the subsidiary US Bank (American Express National Bank).The Senior Manager of Risk Identification, Assessment and Concentration Risk is responsible for the identification and assessment of risks facing the Company. Specific responsibilities for the Senior Manager of Risk Identification, Assessment and Concentration Risk include:<ul><li>Assist with the design, implementation and ongoing maintenance of the Risk Identification and Assessment Policy and the Concentration Risk Policy</li><li>Coordinate periodic and ad hoc refreshes of the Company’s material, top and emerging risks inventories, and annual refreshes of the Company’s risk taxonomy</li><li>Support effective reporting of the Company’s aggregate risk profile to senior risk governance fora</li><li>Support Treasury to ensure that the Company’s material risks are appropriately incorporated into CCAR Scenario Design</li><li>Identify, assess, monitor and report the Company’s concentration risk exposures at the Enterprise level, and support oversight of the implementation of related risk controls as appropriate</li><li>Provide effective challenge to Second- and First-Line ongoing implementation of the Risk Identification and Assessment Policy and the Concentration Risk Policy.</li></ul>Minimum Qualifications<ul><li>Bachelor's degree in finance, economics, business administration, or related field</li><li>Minimum 4-6 years of experience in enterprise risk management, or similar risk management discipline, within the financial services industry</li><li>Strong understanding of financial markets, products, and regulatory requirements impacting risk management</li><li>Excellent communication, collaboration and writing skills</li><li>Fluency in PowerPoint and Excel</li><li>Strong attention to detail</li></ul>Preferred Qualifications<ul><li>Professional certifications such as FRM, PRM, or CRM are highly desirable</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Manager-Risk ID & Assessment

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How will you make an impact in this role?The Acquisition &amp; Customer Marketing (ACM) team within the International Card Services Centre of Excellence (CoE) drives market success across a portfolio of 23 international markets. The way we acquire, onboard, and grow engagement with our prospects across ICS is more important than ever to continue to enable the strong trajectory of ICS as the largest growth contributor to American Express.This role is an exciting new opportunity as part of the International ACM organization to revolutionize the company’s future by attracting and acquiring new card members. ACM creates and collectively delivers the next horizon growth strategy, powered by investments, capabilities and marketing solutions that are customer centric, innovative and scalable.The COE SBS Acquisition Strategy Director will shape the company’s global SBS digital strategy, drive growth in ICS markets, and identify new opportunities. The Director will optimize digital efforts and ensure the future success of international SBS digital teams.The international business aims to double SBS Rev-A by 2028 while delivering consistent annual efficiencies. Accelerating SBS product portfolio acquisition is crucial to ICS growth. This role will advance the Small Business acquisition strategy with key partners and markets.The successful candidate will design, deploy, and optimize the SBS omnichannel growth plan across International, focusing on Australia, Canada, Japan, UK, Germany, and Mexico. Projects include:&nbsp;<ul><li>Accelerate SBS Digital Acquisition by defining an optimal channel mix with local markets and analytics to achieve ambitious Rev-A goals. Identify opportunities to expand high-impact channels like Media &amp; MGM through surgical test &amp; learns for sustainable growth.</li><li>Optimize Digital TUFI to enhance efficiency across the Prospect Digital Journey (e.g., Shop, E-Apply) and Offer Strategy to improve conversion rates. Collaborate with the partner ecosystem to launch market tests for performance refinement.</li><li>Connect the partner ecosystem by evolving the SBS Acquisition Council and setting common projects and goals.&nbsp;</li></ul>The Director will lead a team across Small Business and will be responsible for leading the strategic product acquisition growth agenda alongside critical partners including Card Product, Finance/ IO, EDDS, GABM, Risk among others.&nbsp;The ideal candidate will possess a deep understanding of international markets, strong leadership skills, and the ability to balance long-term strategy with short-term execution. This position requires a high level of analytical thinking, cross-functional collaboration, and an ability to influence senior stakeholders.Key Responsibilities:<ul><li>Define the long-term digital growth strategy through 2028, including key markets, investment requirements, and optimal digital channel mix to meet ICS ambitions.</li><li>Define key KPIs and success measures to guide the team and partners against the 2025 plan and beyond.</li><li>Build a holistic Capability Roadmap to support the desired Digital Prospect Journey from Demand Generation to Card Application, fostering growth across international teams, especially in improving customer acquisition across channels in the region.</li><li>Lead the SBS Acquisition community, including running the SBS Acquisition Council and reporting back to senior leadership on SBS Digital progress and initiatives.</li><li>Monitor and analyze regional market trends, digital performance metrics, and competitive data to identify growth opportunities and areas for improvement.</li><li>Lead and mentor a team of one B35 and one B30, providing direction, coaching, and professional development opportunities.</li></ul>Required Qualifications:<ul><li>Define the long-term digital growth strategy through 2028, including key markets, investment requirements, and optimal digital channel mix to meet ICS ambitions.</li><li>Define key KPIs and success measures to guide the team and partners against the 2025 plan and beyond.</li><li>Build a holistic Capability Roadmap to support the desired Digital Prospect Journey from Demand Generation to Card Application, fostering growth across international teams, especially in improving customer acquisition across channels in the region.</li><li>Lead the SBS Acquisition community, including running the SBS Acquisition Council and reporting back to senior leadership on SBS Digital progress and initiatives.</li><li>Monitor and analyze regional market trends, digital performance metrics, and competitive data to identify growth opportunities and areas for improvement.</li><li>Lead and mentor a team of one B35 and one B30, providing direction, coaching, and professional development opportunities.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Director - Small Business Acquisition Strategy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.Who we are:The&nbsp;Finance Data Engineering&nbsp;group at American Express is entering into a new phase of technology transformation driven by opportunities to simplify processes, deepen business intelligence, analytics and reporting, and raise operational efficiency. If you have the talent and desire to deliver innovative products&nbsp;and services at a rapid pace, with hands on experience and strategic thinking, in areas of data management and analytics, cloud computing, and modern software engineering, join our leadership team to be part of our transformation journey.Minimum Qualifications<ul><li>15+ Years hands-on expertisewithadministration of Business Intelligence software (MicroStrategy, Tableau and/or Power BI) including the installation, setup, patching and upgrading of infrastructure, systems and processes</li><li>Skilled experience and understanding of Linux (RHEL) and Window’s operating systems on physical and virtual serversutilizing VMWare</li><li>Understanding of cloud infrastructure and technologies specifically in Google Cloud Platform</li><li>Competent with distributed (multi-tiered) systems and relational database design, development, troubleshooting and automated testing</li><li>Thorough understanding of enterprise infrastructure technologies such as Compute, Storage, Network</li><li>Lead and assist with the training and understanding of BI tools to team members and other developers who utilize the reporting platform</li><li>Lead in reviews of individual or team contributions</li><li>Work on prioritized/assigned features for ongoing sprints</li><li>Expertise in optimization of reports, web and application servers.</li><li>Communicate and work reciprocally with business and development teams to support changes and implementation </li></ul>Preferred Qualifications<ul><li>Hands-on expertise with Business Intelligence tools such as developer,architect, administration, system health and code migration</li><li>Understanding of&nbsp;metadata repositories contained within databases.</li><li>Expertisein developing and troubleshooting with the development of reporting and data visualization with a focus on financial data analysis</li><li>Ability to work on complex SQL within reports including VLDB settings within MicroStrategy.</li><li>Proven experience in SQL and familiarity with relational database technologies such as Yellowbrick, Oracle, MS SQL, SingleStore (MemSQL), DB2, PostgreSQL</li><li>Experience with big data and Google big query preferred though not&nbsp;required</li><li>Lead as an active member of an agile team through consistent administration and development practices (tools, components, and documentation)</li><li>Strong analytical and problem-solving, coupled with a continuous improvement mindset</li><li>Strong understanding of financial data at American Express including upstream and downstream&nbsp;applications and processes&nbsp;</li><li>Excellent communication skills, capable of explaining complex issues in simple terms to a diverse audience</li><li>Lead&nbsp;team members in the completion of assigned tasks&nbsp;</li><li>Knowledge of&nbsp;real time framework and processing</li><li>Lead training sessions and create comprehensive documentation to empower end users to&nbsp;leverage the Business Intelligence capabilities effectively</li><li>Ability to&nbsp;in simple scripting commands using programming languages such as Shellor Python</li><li>Find opportunities to adopt new innovative technologies</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Engineer - Financial Data Engineering

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.&nbsp;Join Team Amex and let's lead the way together.Description:The General Counsel’s Organization (GCO) at American Express is seeking a Director &amp; Counsel to support the U.S. Acquiring Partners, Product &amp; Strategy (APPS) team within the Global Merchant &amp; Network Services (GMNS) business. &nbsp;The successful candidate will provide legal support and advice to the team managing our global third party processing relationships, including Payment Facilitators and participants in American Express’s OptBlue Program.Key areas of focus will range from global program management activities, oversight and compliance to related sales, marketing, and processing channels.These dynamic and innovative tech-driven payment companies represent an expanding and evolving segment for American Express. &nbsp;This role will collaborate within GMNS to advise business partners on operational, governance and compliance infrastructure as the payments ecosystem, comprised of sophisticated merchant-acquirers, payment processors, fintechs, and emerging specialty players, evolves.This role sits within the Global Merchant and Network Services (GMNS) GCO team.The GMNS business is a core business of American Express and fundamental to the operation of the American Express global payments network. GMNS builds and maintains relationships with merchants that choose to accept the American Express Card and financial services companies who enable merchants to accept the Card, simultaneously delivering differentiated products and services and driving revenue growth for both merchants and American Express. Given the dynamic nature of the global payments industry and the valued partnership between GCO and the GMNS business, we see it as imperative to attract and develop talented people by:·Providing rich work experiences and opportunities for professional development·Recognizing and rewarding those who drive and deliver results·Respecting and valuing diversity, integrity, and personal accountabilityRoles and Responsibilities:·Provide legal support for the dynamic, global APPS business team, working with a highly skilled and experienced team of lawyers and legal on a wide variety of matters such as, risk identification and mitigation, compliance, operational capabilities, and data strategy and security, all within a dynamic business and regulatory and legal environment.·Provide guidance on the evolution of the Amex third party processor ecosystem to ensure robust compliance oversight and enforcement mechanisms while coordinating with other facets of the Amex business, including network and proprietary relationships teams and other legal, operational and policy matters. ·Drive global consistency and awareness of across a range of payment facilitator models from a legal, contractual, and operational standpoint, including through a related global legal center of excellence.·Partner with legal colleagues and other business and stakeholder groups worldwide (including international GCO, compliance, risk, and business development leads) to ensure the most effective support and relevant expertise is applied across all matters.·Support the identification and implementation of process improvements.·Participate in a small team of seasoned attorneys and legal managers, offering thought leadership for cross-cutting issues and strategic projects.·Support effective, cost-conscious targeted engagements of outside counsel where necessary, with a disciplined approach to budget management.Minimum Qualifications:·J.D. with admission to New York Bar or eligibility to do so·6+ years of relevant work experience in a law firm and/or in-house corporate legal environment·Specific experience and knowledge in drafting, reviewing, and negotiating complex commercial agreements and providing thoughtful and practice advice on complex business issuesPreferred Qualifications:·Experience with the payments or e-commerce industry or merchant acquiring·Strong analytical, problem-solving and project management skills·Ability to build strong client relationships and bring to light areas of legal and compliance risk, and other issues requiring legal-influenced problem solving·Ability to generate creative and innovative solutions to novel issues·Ability to communicate complex issues clearly and persuasively, in both written and oral format·Excellent collaboration, interpersonal and teamwork skills;, work well in cross-functional team settings and partner with others to drive results·Ability to manage and prioritize competing demands while maintaining close attention to details and meeting deadlines·Appetite to develop in-depth knowledge of business operations and apply that understanding in furnishing legal advice·Self-motivated, high level of personal energy and commitment·Strong leadership skills, growth mindset and customer focusSalary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director & Counsel, Operations & Governance (APPS)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Field Sales Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products.This is a field-based role in which in-person engagement through face-to-face interactions isrequired with prospects and clients.Job ResponsibilitiesProspecting (30 – 40% of time)&nbsp;▪ Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities&nbsp;▪ All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs▪ Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clientsPipeline management (10 – 20% of time)&nbsp;▪ Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M)&nbsp;▪ Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospectsClient solution (10 – 20% of time)▪ Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;▪ Maintaina high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)Negotiate and close (10 – 20% of time)&nbsp;▪ Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions&nbsp;▪ Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volumeCompliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and ExperienceKnowledge and SkillsAccount management &amp; pipeline management&nbsp;▪ Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience▪ Bachelor’s degree preferred&nbsp;▪ Excellent sales experience, 4 years minimum ▪ Proven experience winning new business relationships&nbsp;▪ Experience achieving sales quota and goals through multiple product offerings&nbsp;▪ Experience in a highly-regulated industrySalary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Business Development (Valencia, CA)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Credit IntroductionGlobal Credit is a global and diverse organization that plays a critical role in protecting the company and enabling growth. Our department is fundamental for the company and is responsible for supporting our customers in managing their accounts. We also aim to achieve the right balance between enabling spend and taking actions to recover balances as well as limit exposure for American Express.Job Responsibilities:· Consistently deliver extraordinary service on inbound and/or outbound customer calls to review and monitor accounts in a fast-paced, structured, customer care environment.· Consult with Card Members to reinforce the relationship by setting the proper expectations for current credit concerns and provide actionable next steps for their unique situations.· Analyse and make decisions based on risk assessment of the Customer profile to understand their concern, while using negotiation skills to execute on the agreed solution.· Develop key consulting skills, including building a human connection with customers through care and empathy, understanding customer needs, handling objections and providing tailored solutions for different situations.· Maintain high level of integrity to work with customer information and meet compliance requirements.· Meet and exceed performance goals that include customer satisfaction, consultation, call handling time, schedule adherence and compliance regulations.Minimum Qualifications:· Computer literate, able to navigate through multiple computer systems and applications simultaneously, with speed and accuracy.· Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the Card Member’s communication style.· Resilience is needed to efficiently manage a steady stream of diverse customer calls, while balancing performance to meet a variety of metrics.· Passion for consultative support, recommending products or solutions tailored to each Card Member.· A problem-solver to efficiently evaluate Card Member issues and offer the best inventive solutions with a view to resolving on the first contact.· Excellent negotiation, analytical, and decision-making skills, with strong attention to detail and the ability to be assertive.· A capacity to learn, willingness to try new things, ability to incorporate feedback and agility through change and difficult situations.Preferred Qualifications:· Minimum six months customer service or consultative support experience preferred, ideally in a contact center environment.Additional Requirements:· Flexibility to work anytime between 8am to 12am EST Mon - Fri. Sat 8am to 6:30pm EST. Sun 10am to 8:30pm EST· Hybrid Environment- Need to be able to work in the office a minimum of 3 days a weekLocation: 18850 N56th St. Phoenix, AZ 85050Salary Range: $20.00 to $28.85 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.&nbsp;US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Account Protection Specialist T4

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Enterprise Data Strategy team within Credit &amp; Fraud Risk is focused on evaluating, integrating, and rationalizing Amex's data assets, globally, to drive elevated risk decisions and customer experiences across the credit and fraud lifecycles. This Senior Manager will be responsible for external data strategies for US Consumer Customer management &amp; Lending strategy and models. They will lead discussions with CFR Leadership to influence medium to long term strategy. Role also presents opportunity to work with industry leaders and participate in external conference to bring external perspective on&nbsp;market trends &amp; competitive solution, develop &amp; implement effective strategies &amp; innovate with bespoke data products. They will collaborate with Global Data Investment Planning and Service Category Strategist to create winning deal constructs, lead contract negotiations, create data deployment plans and implement medium to long-term strategies for success. Leadership<ul><li>Own projects on data transformation, define business problem statement &amp; plan for evaluation, delivery &amp; accomplish key results.</li><li>Lead with an external perspective, able to offer an understanding of data innovation in the marketplace &amp; influence &amp; shape data strategies.</li><li>Ability to navigate multi-function &amp; stakeholders to gather diverse information &amp; funnel it into medium to long term strategies. This role partners closely with the following organization, which are US Consumer Credit Risk Strategy &amp; Global Decision Science, General Counsel Organization, Global Compliance and Ethics, Procurement &amp; Supply Management, Operational Excellence, Risk Product.</li><li>Build the best team, must invest in grooming talent through feedback and coaching, regular career aspirations conversations and providing necessary tools and resource to the direct report(s) and indirect reports to be successful in the role.</li></ul>Data-driven impact <ul><li>Analyze large sets of data in internal analytical environment or Experian ‘s Sandbox to quantify opportunities to increase coverage, improve quality, incremental intelligence, improve risk discrimination, etc, and influence for US Consumer Customer management &amp; Lending strategy and models use cases and maximize return on data investments.</li><li>Conduct usage monitoring, high balance case review, data audit, competitive assessment to inform strategies for value-based contract &amp; data transformation.</li></ul>Operational excellence<ul><li>Fortify foundation by ensuring permissible use &amp; service level agreements are established, data quality controls enhanced, usage volatilities are investigated &amp; resolved, Work orders or agreements meet standard, in effective collaboration with GSM, TRM COE, OE, Controllership &amp; Capability Product owners &amp; Product Managers.</li><li>Bring in process excellence, cultivate culture and behavior to rationalize data investment, deliver data driven insights to improve return on investment, manage operational risk in third party relationship and in data integration and in end-use of data.</li></ul>Minimum Qualifications<ul><li>Adept at assimilation of technical requirements on product, process &amp; contract to inform problem statements, project plan, key success metric and dependencies, executive communication.</li><li>Demonstrated ability to work independently and across a matrixed organization to deliver solutions at top speed</li><li>Ability to manage and lead large scale projects with multiple cross functional partners</li><li>Good communication and influencing skills with an ability to translate business problem statement into analytical exercise &amp; analytics outcomes into compelling business insights and recommendations</li><li>Strong technical skills to perform data evaluation, analytics, and matrices tracking/reporting</li><li>Knowledge of Python, Hive, familiar with big data and cloud environments, Advanced Excel, PowerPoint</li><li>At least 5 years of experience in a financial services organization in consumer or commercial data or strategy function</li><li>Knowledge of Credit Risk standards, practices, or external Credit data sources</li><li>Master's Degree or higher required, concentration in a quantitative field preferred</li><li>Adaptable interpersonal skills, high energy, and a proven team-first mentality</li><li>The role requires a highly analytical, creative, strong communicator and strategic thinker with proven experience of defining strategy, delivering Business intelligence in data, project management and performance management of external partners and direct reports.</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

223 American Express Jobs