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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services connect Card Members with Merchants -a key differentiator of our Membership Model - and which also represent a significant opportunity to help drive our growth over the mid-to-long term. Amex Offers sits within the Membership Portfolio Services Team.Launched in 2012, Amex Offers is a digital advertising platform that connects Merchants, Advertisers and brands with the tens of millions of American Express Card Members across the globe. The Amex Offers team develops strategic marketing partnerships that deliver – through the Amex offers platform - unique differentiated value to reach high-spending Card Members in the digital channels where they engage with American Express. Through this solution, we can help advertisers get laser-focused on who our mutual customers are, what they want, and how we can meet their needs - delivering deep insights and maximizing results. How will you make an impact in this role?The Director, Business Development on the Amex Offers Sales &amp; Success Team will be responsible for managing a sales team, dedicated to the acquisition of new advertisers and brands into the Amex Offers ecosystem. This role will require a leader with a strong track record in delivering against sales goals, creating a dynamic team culture with a will to win and a proven ability to effectively influence across teams and with external customers.Key Responsibilities<ul><li>Lead a team of 5+</li><li>Develop and implement comprehensive sales strategies to achieve sales targets, volumes and growth objectives.</li><li>Drive revenue growth through new client/advertiser acquisition, and expansion of new accounts.</li><li>Lead, mentor, and manage the sales team, providing guidance, support, and professional development.</li><li>Develop, and actively manage, a sales pipeline, across multiple industries/verticals.</li><li>Manage sales forecasting, budgeting, and reporting to track performance and adjust strategies as needed.</li><li>Build and maintain strong relationships with key clients, agencies and stakeholders; address and resolve complex advertiser issues to ensure high levels of satisfaction and loyalty.</li><li>Collaborate with cross-functional and global counterparts in order to drive global growth.</li></ul>This will be a Hybrid position where you will be required to be in the office 3 days a week.Minimum Qualifications<ul><li>5+ years of relevant experience in Sales or Account Development, preferably within a digital media or performance marketing sales roles.</li><li>Strong leadership and team management skills, with the ability to motivate and develop a high-performing sales team.</li><li>Outstanding business acumen and strategic perspective.</li><li>Exceptional relationship building experience, including the ability to develop relationships with media/affiliate agencies, senior executives and C-Suite leadership teams externally.</li><li>Proven ability to influence others.</li><li>Entrepreneurial spirit with experience in meeting and exceeding sales goals while managing an active sales pipeline across a team. </li><li>Ability to think creatively, approach sales enablement from new angles, and manage/navigate in a highly dynamic, rapidly changing and growing environment. </li><li>Exceptional communication, presentation, and interpersonal skills.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director, Amex Offers Business Development (Sales & Success)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.How will you make an impact in this role?The Global Accounts Receivable Digital Product Management team is looking for a talented and driven software Senior Product Manager to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets.The role will lead Product Discovery, understanding the ‘who’, ‘why’, ‘what’ in collaboration with a multitude of cross functional product and engineering stakeholders to define requirements, and write features with clear &amp; measurable acceptance criteria. We are looking for someone with great business acumen, a love of technology, and product&nbsp;management&nbsp;skills.&nbsp;You will be working with our US Consumer and Small business markets, to&nbsp;understand and support the definition and documentation of the Roadmap, Product Vision, mapping user stories to the needs of the business and ensuring product delivery meets the business need.&nbsp; You will work with one or more scrum teams, align with other Product Owners/Managers, Delivery Managers, Solution Architects and Engineers across the globe to refine the features, prioritize the backlog, and collaborate to deliver on Global Accounts Receivable initiatives.&nbsp;Specifically for this role,<ul><li>Candidate will be working with multiple scrum teams</li><li>The candidate will be located in Phoenix or New York and should be able to work in person 3 days per week. </li><li>The candidate will be working on the Classic Accounts Receivable platform. These platforms run in multiple technology stack including Mainframe, Oracle and Cloud</li><li>Must be a quick learner, able to understand complex functional and digital capabilities including multiple system interaction</li><li>Must be able to collaborate with multiple stakeholders, product and engineers located in other regions particularly New York, Phoenix, India and Manila</li></ul>Key Responsibilities:<ul><li>Translate complex business objectives into functional and non functional features, working closely with engineering to provide the information required for those teams to successfully deliver software products.</li><li>Ensure what the team builds is aligned with what is needed to achieve the desired outcomes.</li><li>Lead refinement, and own/prioritize the team’s backlog.</li><li>Execute agile methodologies with collaboration in a dynamic product development environment. </li><li>Maintain the product backlog and ensure user stories are aligned to underlying product outcomes.&nbsp;</li><li>Participate in retrospectives to ensure lessons learned are carried forward in subsequent development activities&nbsp;</li><li>Lead the team in defining what needs to change on the platform to support a particular business feature (impact analysis / approach definition).</li><li>Ensure feature refinement conforms to definition of ready, and acceptance test criteria is completed to definition of done. </li><li>Foster and contribute to a culture of ownership, follow-through, and collaboration by adopting a mindset of doing whatever it takes to make the team successful.</li><li>Identify risks, challenges, opportunities, and business integration needs.</li><li>Enable cross-functional collaboration with relevant teams within the product scope.</li><li>Prioritize and maintain the features backlog consistent with the Outcomes and Product Roadmap and perform story elaboration with the implementation team.</li><li>Work closely with the design and technology teams to develop, test and deliver the defined capabilities and rapidly iterate new solutions.</li><li>Review/demonstrate sprint-related or general functionality with external partners and customers.</li><li>Coordinate communication and facilitates resolution of risks, issues, and changes tied to the product backlog.</li><li>Create documentation which identifies and highlights gaps in the end user experience from production launches.</li><li>Ensure that the appropriate tracking and reporting is in place to monitor performance post launch to evaluate future investment.</li><li>Manage and mentor junior product managers in the team</li><li>Serves as the Subject matter expert for the pricing and remediation tool capabilities in the US market and its supported business functions.</li><li>Initiates and completes research and analyses requiring in-depth knowledge of the Triumph platform and regulatory environment for various product strategies to drive product development or improvements. Using assessment of market trends and the competitive landscape, makes recommendations for product enhancements for respective or related group of products. Considers economics behind products. Manages and presents materials for product governance meetings.</li><li>Responds to inquiries and demands from US Consumer &amp; Small Business Pricing and American Express National Bank stakeholders across the organization. Interacts with end users, regulators, vendors and other industry participants as necessary.</li></ul>Minimum Qualifications<ul><li>Must have substantial knowledge of credit card issuer fees and the regulations (such as CARD Act) associated with it in the US Consumer and Small business markets</li><li>Previous Experience in leading corrective actions and operational risk events, financial remediation, implementing long term fix and control enhancements (such as PRSA)</li><li>5+ years’ experience in Product Management with consistent track record in defining winning product constructs and delivering a product vision and strategy.</li><li>Ability to establish and maintain effective working relationships with all levels within organization, internally and externally.</li><li>Experience with Agile and scrum software development methodologies is desirable.</li><li>Excellent communication and collaboration skills to consult with various stakeholders and drive to thorough requirements.</li><li>Experience in writing customer journeys, user stories, features in an easy to understand, non-technical manner.</li><li>Good analytical skills. Shown experience in data analysis and analytical decision-making&nbsp;</li><li>Problem solving, attention to detail, excellent organizational skills.</li><li>Product management skills, ability to prioritize and complete tasks.</li><li>Bachelor’s Degree desirable or equivalent experience</li><li>Ability to support or leading large, complex features or products with multiple partners.</li></ul>Preferred Qualifications<ul><li>Previous experience in supporting Triumph and Oracle BPM platforms and Florida remediation tool</li><li>Knowledge of the data structure in the US Accounts Receivable platform in American Express</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the US is required as the company will not pursue visa sponsorship in this position.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Manager - Digital Product Management

Salary Range:&nbsp;&nbsp;$77,265.00&nbsp;(Min.) -&nbsp;$100,445.00&nbsp;(Mid.) -&nbsp;$123,625.00&nbsp;(Max.)Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time. Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose. <h4>Job Summary</h4>The Business Analyst II works closely with business units to gain in-depth business understanding of customer’s business strategy processes, services, roadmaps and the content in which the business operates. The Business Analyst is focus-driven, focusing on strategy, collaboration, prioritization based on value off internal and external customers. The position consults and collaborates with internal and external customers to address any issues that are contributing to inaccurate or inefficient procedures/ processes within the Department. This position is key to understanding the documenting capabilities needed to address business challenges. It is responsible for reviewing end-to-end business processes to identify, address, and remediate operational and functional risks. This position conducts a strengths, weaknesses, opportunities, and threats (SWOT) analysis to identify opportunities to improve operational efficiency. It is responsible for a full range of activities leading small to large size projects, assist project managers on complex projects related to operational business functions affecting internal departments and external customers at market level.&nbsp; <h4>Duties</h4>Participate and contribute in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; follow escalation process; and managing customer relationships. Ensure data is valid and reliable; develop business process improvement; monitor and update software as needed; partner with internal and external customers to accomplish long-term business strategies and goals. &nbsp;Identify, create, and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management. &nbsp;Identify improvement opportunities (proactive and reactive).Oversee customer relationships and expectations through communication process; updating others through project paths. &nbsp;Support and align efforts to meet business and customer needs. Facilitate meetings, projects, and presentations to diverse audiences. &nbsp;Provide leadership to team members and peers, collaborating cross-functionally with others; articulate ideas and viewpoints to Senior Management, peers, and others; identify and initiate projects; manage resources; implement resolutions; and hold self-accountable for completing tasks and results. &nbsp;Provide a strategic asset to decompose strategy into value change initiatives.Maintain an up-to date knowledge of Information Systems to develop, execute, and improve corrective action plans by providing subject matter expertise and guidance to best business practices. &nbsp;Stay current with customer needs and strategies; utilize formal and informal written communication methods (BRDs, emails, PowerPoint presentations, Visio workflows, executive summaries, and project logs). &nbsp;Provide and support business solutions; build relationships with internal/external customers and key stakeholders; monitor project progress and results; provide project analysis and root-cause of operational issues.Demonstrate leadership and interpersonal communication skills by working collaboratively and effectively with peers, superiors and subordinates to accomplish objectives. Able to concisely, clearly and formally communicate complex concepts and formulate process solutions. Work as a subject matter expert and review all submitted problem and improvement reports; identify priority issues; evaluates opportunities for improvement, presents findings to supervisors for evaluation and prepares resolution work plan as directed. Develop and execute test plans. Monitor all solutions through to resolution.Perform other duties as assigned.&nbsp;<h4>Duties Continued</h4><h4>Education Required</h4>Bachelor's DegreeIn lieu of degree, equivalent education and/or experience may be considered.<h4>Education Preferred</h4>Master's Degree<h4>Experience</h4>Required: At least 3 years of experience in data analysis in a health or managed care environment.<h4>Skills</h4>Required:Proven ability to significantly impact process improvement and process management.Ability to document scope, project tasks in a clear and concise manner.Thorough understanding of relevant industry practices, techniques and standards.Must have a comprehensive understanding of business process/ life cycle management principles, theories and concepts.Strong problem-solving/ analysis skills.Proficiency in Microsoft Office applications, database management.Articulates relevant information and directions in an organized and concise manner.Strong interpersonal, verbal, and written communication skills; Understanding of effective communication concepts tools and techniques.Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.<h4>Licenses/Certifications Required</h4><h4>Licenses/Certifications Preferred</h4><h4>Required Training</h4><h4>Physical Requirements</h4>Light<h4>Additional Information</h4>Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market.&nbsp; The range is subject to change.This position is a limited duration position. The term of this position is a minimum one year and maximum of two years from the start date unless terminated earlier by either party. Limited duration positions are full-time positions and are eligible to receive full benefits. L.A. Care offers&nbsp;a wide range of benefits including<ul><li>Paid Time Off (PTO)</li><li>Tuition Reimbursement</li><li>Retirement Plans</li><li>Medical, Dental and Vision</li><li>Wellness Program</li><li>Volunteer Time Off (VTO)</li></ul> Nearest Major Market: Los Angeles Job Segment: Business Analyst, Finance

L.A. Care Health Plan

Business Analyst II (ALD) 2 year

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Contact CenterAll Locations: ReverePosition Summary: Category: Administrative Hours: 40 City: Revere Department: Contact CenterJob Description SummaryJoin our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.*$1,000 Sign on Bonus!Essential Duties and Responsibilities:<ul><li>Schedule, reschedule, and cancel appointments.</li><li>Document clear and concise messages and route appropriately.</li><li>Appropriately transfers calls to other departments when required.</li><li>Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.</li><li>Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.</li></ul>Job requirements<ul><li>High school diploma or GED required</li><li>Minimum of 1-year customer service, administrative, or call center experience</li><li>Excellent written and verbal communication skills</li><li>Judgment and problem-solving skills</li><li>Proficient in Microsoft Office Suite</li><li>Bilingual fluency in Spanish/English preferred</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus</li></ul>In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.Come join our team and make a difference in patient care!

East Boston Neighborhood Health Center

Customer Service Rep II

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: RegistrationAll Locations: East BostonPosition Summary: The Patient Access Coordinator is responsible for the effective training of all registration staff within assigned clinical practices. The Patient Access Coordinator knows and understands the philosophy, objectives, policies and procedures of the department and consistently demonstrates these practices. The Patient Access Coordinator acts as a role model to all Patient Access Representatives.Duties and Responsibilities: <ul><li>Acts as a mentor to new and existing registration staff.&nbsp;</li><li>Works with supervisor to orient and train new staff to department policies, procedures and workflow.</li><li>Schedules appointments for all patients as requested by the patient or provider.</li><li>Sets up the recalls for returning patients as instructed by the provider</li><li>Answers the telephone in a polite and courteous manner. Identifies the department and introduces self.</li><li>Works closely and professionally with the clinical team to assist patients who walk-in with symptoms. Obtains all relevant information to properly forward to the clinical team</li><li>Manages all incoming and outgoing in basket messages</li><li>Creates Telephone encounters for patients with non-urgent concerns in need of a call from someone in the clinical team</li><li>Scrubs schedule for all outstanding arrived appointments and complete them through the checkout process.</li><li>Utilizes Dental/Optical software according to the department</li><li>Verify insurance in advance and same day.</li></ul>Skills/Abilities <ul><li>Demonstrate excellent communication skills and ability to interact professionally with individuals at all levels.</li><li>Proficiency with technology using Windows, Epic, Workday, RTE, MassHealth portal</li><li>Demonstrate flexibility while being able to multi task and in a fast-paced environment.</li></ul>Experience <ul><li>At least two years of experience working in health care and/or with MassHealth insurances with a focus on creating an excellent patient experience.</li></ul>Education <ul><li>High School Diploma or G.E.D. required</li><li>Bilingual skills required</li><li>Maintain annual CAC certification</li></ul>Benefits<ul><li>Medical, dental, and vision coverage.</li><li>Life and disability insurance.</li><li>401(k) retirement plan.</li><li>Tuition reimbursement.</li><li>Flexible spending and transportation accounts.</li><li>Paid holidays, vacations, sick, and personal time.</li><li>Generous staff development benefit.</li><li>Excellent malpractice coverage.</li><li>Pet insurance.</li><li>And much more.</li></ul>Pay Range$19.55 up to $29.33 based on experience NeighborHealth opens our doors to people from all demographics and cultures. Our workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation, disability, religion, and age, as well as in cultural backgrounds, life experiences, thoughts, and ideas.

Coordinator Patient Access

<h4>Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!</h4>Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.Interested in this position? Apply online and create a personal candidate account!Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.Time Type: Full timeDepartment: Contact CenterAll Locations: ReverePosition Summary: We’re looking for a friendly, hard-working Contact Center Representative who is fluent in both English and Spanish. As a member of our Contact Center team, you will use your superior customer service skills to answer inbound patient calls with warmth and understanding. In this role you will support clinical departments by capturing and accurately recording information, scheduling appointments, coordinating refill requests, appropriately screening calls for transfer to a nurse, conveying messages to providers, and making outbound outreach calls to patients. Our Contact Center practices safety and social distancing protocols and is located across the street from beautiful Revere Beach. After successfully completing on-boarding and training, working remotely is an option, on a rotating basis.Category: Administrative Hours: 40 City: Revere Department: Contact CenterJoin our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.*$1,000 Sign on Bonus!Essential Duties and Responsibilities:<ul><li>Schedule, reschedule, and cancel appointments.</li><li>Document clear and concise messages and route appropriately.</li><li>Appropriately transfers calls to other departments when required.</li><li>Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.</li><li>Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.</li></ul>Job requirements<ul><li>High school diploma or GED required</li><li>Minimum of 1-year customer service, administrative, or call center experience</li><li>Excellent written and verbal communication skills</li><li>Judgment and problem-solving skills</li><li>Proficient in Microsoft Office Suite</li><li>Bilingual fluency in Spanish/English preferred</li><li>Knowledge of medical terminology and experience working with electronic medical record technology a plus</li></ul>In addition to the opportunity to work permanently remote, hybrid, or onsite, we offer several career growth opportunities.Come join our team and make a difference in patient care!

Deliver the delicious in our dynamic deli. Have you always been drawn to the Deli/Seafood department at Dierbergs? Is your love of amazing food matched by your desire to please customers? Can you take a team and make it better? If so, you might be the perfect fit as a Lead Assistant Deli/Seafood Manager! Our Deli/Seafood department is one of the differentiators at Dierbergs. This is an opportunity to step into a management role focused on providing quality products and ensuring each customer receives stellar service. Responsibilities include: • Assisting the Deli/Seafood Manager and Assistant Deli Manager's in running a smooth and efficient operation • Overseeing the presentation and quality of all food products with a commitment to consistency, portion control and profitability • Helping to train, develop and motivate Associates and build a strong, cohesive team • Maintaining a clean and sanitary department and adhering to proper food-handling procedures • Providing friendly, amazing service to every customer Why Dierbergs is different • We take pride in our variety and top quality of our offerings. You'll help prepare and sell our signature foods, as well as rotisserie and smoked meats, sliced cheeses, many varieties of seafood and much more. • We offer extensive training, including our Deli Management Training Program, to get you up to speed and build confidence quickly. There's always something new and exciting happening here. • As our first-level management role, this position offers great growth potential for advancement into other manager jobs within the department or across the store. • The role provides a schedule that enhances work/life balance, Plus, you'll get overtime pay for over 40 hours. What you need to succeed • 2+ years of food-service experience (deli, restaurant or quick serve), preferably in a Ability to provide excellent customer service while also managing people to bring out their strengths • A multi-tasker who enjoys an extremely fast pace and is willing to learn and excel at a wide variety of tasks • Strong knowledge of proper food handling and sanitation procedures • The flexibility to work a varied schedule, including nights and weekends - most Deli/Seafood departments close by 8pm Physical Requirements • Lifting &amp; Carrying - Up to 50 lbs. occasionally • Pushing &amp; Pulling - Up to 20 lbs. force occasionally • Occasional - Sit, walk, kneel, stoop, squat, climb, overhead reach, &amp; shovel • Frequent - Head turn, trunk bend, side reach, grasp, power grip, pinch, finger manipulation, &amp; feel • Constant - Forward reach, standing, &amp; handling What's in it for you? • Medical, dental and vision...401(k) and pension plans...vacation and personal days • Weekly paychecks - yes, we are going to pay you every single week! • Work/life balance and flexible scheduling so you can have a life, too • Training and growth potential to help you reach your career goals with us • Discounts at the Starbucks kiosks inside some of our locations • Wellness initiatives, Associate appreciation and volunteer opportunities to keep you engaged and involved This job description is representative only and is not all inclusive of the responsibilities that the Associate may be required to perform.

Dierbergs Markets Inc

Lead Assistant Deli Seafood Manager

The esteemed standards of Starbucks harmonize seamlessly with the rich history of Dierbergs, akin to the perfect blend of cream and sugar. Renowned for their specialty products and unwavering commitment to exceptional customer service, both brands have consistently hired individuals who embody the qualities of being outgoing, friendly, and knowledgeable, thus representing their established brand with distinction. If these attributes resonate with you, then seize the opportunity to enjoy the best of both worlds as an Assistant Starbucks Manager. Your responsibilities will include : <ul> <li> Welcoming, with an authentic smile and a genuine desire to care for people. </li> <li> Driven to continuously learn and grow, relishing opportunities to expand your knowledge while fostering a positive learning environment for all team members. </li> <li> Supportive and constructive in facilitating the training of new associates, providing reinforcement for successful performance and offering respectful and encouraging coaching as needed. </li> <li> Methodical in your execution of store operations, adeptly overseeing opening and closing duties, and diligently enforcing operational policies and procedures. </li> <li> Diligent and detail-oriented, ensuring adherence to recipe and presentation standards, while strictly following health, safety, and sanitation guidelines for all products. </li> <li> Flexibility to accommodate a varied schedule, including nights and weekends, to support operational needs. </li> </ul> Qualifications for Success: <ul> <li> 1 + years of experience in a leadership capacity, preferably in a managerial role, showcasing your ability to inspire and guide others effectively. </li> <li> Hold a high school diploma or equivalent qualification </li> <li> Previous experience in retail , coffee shop , or a related field is preferred. </li> <li> Ability to thrive in fast-paced environment while handling multiple tasks </li> <li> Strong attention to detail and ability to perform tasks accurately and efficiently. </li> <li> Excellent customer service skills with a dedication to going the extra mile for every customer. </li> <li> Strong leadership, communication, and interpersonal skills. </li> </ul> Physical Requirements: <ul> <li> Ability to lift up to 50 lbs occasionally </li> <li> Ability to push and pull up to 90 lbs of force occasionally </li> <li> Occasional: Sitting and climbing; frequent standing, walking, bending, kneeling, stooping, squatting, and handling </li> <li> Frequent: Head turn, trunk bend, side reach, grasp, power grip, pinch, finger manipulation, &amp; feel </li> <li> Constant - Stand, handling, &amp; forward reach </li> </ul> Why Dierbergs is Different: <ul> <li> Our culture makes us unique. We're known for being friendly and customer-focused, as well as for treating each other like family. </li> <li> Enjoy a balanced schedule with no late nights, most Starbucks departments close by 6 pm, allowing for a healthy work-life balance</li> <li> You'll enjoy the stability of working for an organization with a strong history of financial success and an excellent reputation in the community. </li> <li> As an integral part of our team, you'll directly impact our bottom line and contribute to our ongoing success. </li> <li> With a clear path for advancement, you will have the opportunity to progress to a Department Manager or store management role </li> </ul> What's in it for you? <ul> <li> Health and retirement benefits , including medical, dental, vision, 401(k) and pension plans Paid time off provided, including vacation and personal days </li> <li> Weekly pay </li> <li> Work-life balance with flexible scheduling </li> <li> Growth opportunities to support career advancement </li> <li> Associate-only savings, free products, bonus points, sweepstakes, and more - being a part of our team has its perks with Dierbergs Rewards </li> <li> Associate Perks Program in partnership with Working Advantage </li> <li> Discounts at Starbucks kiosks within select locations </li> </ul> A t Dierbergs, we value individuals who embody our core BEhaviors: Be Connected, Be Curious, Be Courageous, Be Caring, Be People Centric, Be a Contributor, Be a Cultivator, and in all you do, Be YOU. If you're ready to make an impact and be part of a vibrant team, apply now! This description is representative only and is not all inclusive of the tasks that an Associate in the position may be required to perform.

Assistant Starbucks Manager

SummaryJob Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Department/Floor Manager: Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.Job DescriptionRole MissionAs a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude.You will lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.Key AccountabilitiesTeam<ul><li>Working on the selling floor, you will be in constant contact with your team, supporting and coaching&nbsp;where needed, ensuring a consistent client experience;</li><li>Provide support and regular feedback to Client Advisors to ensure their development is ongoing and&nbsp;their motivation and sense of engagement is high;</li><li>Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;</li><li>Lead morning briefings as and when required, delivering key business communication and&nbsp;daily&nbsp;objectives;</li><li>Develop and lead cross category focus, ensuring your team can and do sell all&nbsp;categories&nbsp;across all floors;</li><li>Conduct regular and monthly performance conversations, discussing results, opportunities and developing action&nbsp;plans;</li><li>Participate in attracting, recruiting, and onboarding a high performing team;</li><li>Monitor your team’s adherence to company policies and procedures; following up when&nbsp;needed.</li></ul>Client<ul><li>Lead and inspire your team to execute a superior client experience, ensuring each Client Advisor operates with a hospitality mindset;</li><li>Develop a client engagement mindset, with the purpose of building long lasting relationships with&nbsp;clientele;</li><li>Achieve business objectives by utilizing the company consumer management client segmentation strategy;</li><li>Full&nbsp;utilization&nbsp;of the various&nbsp;clienteling&nbsp;tools to activate, retain and grow team and personal client base;</li><li>Lead the execution of&nbsp;clienteling&nbsp;activities with your team, developing actions to reach clear goals and&nbsp;KPIs;</li><li>Monitor client advisor performance and work on a daily/weekly/monthly plan to ensure&nbsp;clienteling&nbsp;excellence;</li><li>Lead by example on the selling floor in embracing the Gucci selling ceremony;</li><li>Manage the customer flow on the selling floor to ensure all clients are attended to and exceptional&nbsp;service is delivered;</li><li>Manage and resolve customer service issues with the end goal of retaining the client relationship.</li><li>Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities;</li><li>Monitor monthly consumer management database reporting;</li><li>Strong grasp on KPI’s and ability to strategize when performance standards are not met;</li><li>Fully support and align with all key business initiatives and new product launches;</li><li>Lead and support company driven local events and product launches, ensuring client attendance and sales results are met;</li><li>Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.</li></ul>Product<ul><li>Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;</li><li>Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;</li><li>Provide insights to Store Director and Visual Merchandising team to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;</li><li>Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring their awareness of market trends and competitors;</li><li>Utilize digital platforms to support store and online product sales.</li></ul>Operations<ul><li>Collaborate with Operations, Human Resources, Loss Prevention, and other cross functional departments while adhering to and enforcing all company policies and procedures;</li><li>Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;</li><li>Support and maintain visual merchandising standards set by the WW headquarters;</li><li>Maintain full organization of company assets in the back of house and front of house per the worldwide stock guidelines;</li><li>Daily maintenance of the consignment program to ensure compliance and adherence to company policy and procedures;</li><li>Responsible for tracking all special orders through merchandising communication;</li><li>Weekly communication of bestseller needs through the Business Planning replenishment program.</li></ul>Key Requirements<ul><li>Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;</li><li>A Bachelor’s Degree in a related field is preferred;</li><li>Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;</li><li>Proven ability to drive positive client experiences that build loyalty and deliver measurable results;</li><li>Ability to manage competing priorities in a fast-paced environment;</li><li>Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;</li><li>Industry awareness and strong business acumen;</li><li>Strong verbal and written communication skills and excellent organizational skills;</li><li>Passion for the fashion industry;</li><li>Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;</li><li>Flexibility to work a retail schedule which will include evenings, weekends, and holidays.</li></ul>Key Pillars for Ways of Working<ul><li>Execute the mission of the role with a Radically Client-Centric mindset;</li><li>Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;</li><li>Be Relentlessly Creative and approach challenges with an innovative mindset;</li><li>Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.</li></ul>Key Behaviors to Amplify What We DoExploreConsiderate Thinker<ul><li>Sees the big picture and understands how own actions and decisions impact others and the organization as a whole</li></ul>Solutions Developer<ul><li>Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions</li></ul>DeliverAccountable Achiever<ul><li>Actively gets things done, raising the bar for performance, and taking accountability for own actions</li></ul>Agile Advocate<ul><li>Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals</li></ul>ConnectConnection Builder<ul><li>Builds trust-based relationships across boundaries and encourages collaboration</li><li>Adapts own style to communicate impactfully</li></ul>People Enabler<ul><li>Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness</li></ul>BuildContinuous Learner<ul><li>Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort</li></ul>Talent Builder<ul><li>Provides constructive and on-going feedback, coaches and helps others to achieve their full potential</li></ul>Work Authorization<ul><li>Qualified candidates must have the proper work authorization to work in the United States</li></ul>AccessibilityOur Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.&nbsp; If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at <a href="mailto:name.nom@kering.com" target="_blank">accessibility.americas@gucci.com</a>.&nbsp;&nbsp;When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.EOE M/D/F/VJob TypeRegularStart Date2024-09-30ScheduleFull timeOrganizationGucci America Inc.

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