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<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p><b>About The Position</b></p><p>The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.</p><h4>Essential Functions/Responsibilities</h4><p><b>Sales and Marketing</b></p><ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul><p><b>Customer Service</b></p><ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul><p><b>Operational Standards</b></p><ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4><b>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</b></h4>

Mill Creek Residential

Leasing Consultant

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and management for the community operations and maintenance teams. This position is responsible for setting performance standards and coaching, developing, and empowering associates towards achievement of desired business outcome.</p><h4>Essential Functions/Responsibilities</h4><p><b>Financial Performance</b></p><ul><li>Manage financial aspects of operations for the assigned community (or communities) that contribute to the business goals.</li><li>Develop, implement, and monitor programs to maximize revenue, maintain expense control, and increase value</li><li>Oversee pricing and occupancy strategies</li><li>Assist in preparation of community budget</li><li>Provide thorough and strategic monthly reforecast, monthly operating report, and executive summary of operations</li><li>Review and approve, or submit for approval, all contracts within the limits defined by MCR budget authority levels</li><li>Anticipate and communicate significant departures from the budget immediately and in accordance with the company policy and standards</li><li>Partner with community Service Manager to review and recommend capital improvements and capital programs for expense reduction</li><li>Address and complete all other duties as assigned</li></ul><p><b>Sales and Marketing</b></p><ul><li>Oversee sales, lease renewals, move-in and move-out process</li><li>Oversee administration and completion of the resident renewal program, move-in and move out process</li><li>Maintain accurate and in-depth knowledge of community inventory, pricing and availability as well as general knowledge of competitors</li><li>Foster a thorough understanding of the community’s competitive environment in a submarket and adjust operating strategy accordingly</li><li>Participate in Revenue Management calls when applicable</li><li>Address and complete all other duties as assigned</li></ul><p><b>Operating Standards</b></p><ul><li>Ensure community (communities) maintain brand standards including property presentation, marketing, office and model appearance and associate appearance.&nbsp; Inspect what you expect.</li><li>Review and analyze operations reports to track community performance and understand the impact of local economic conditions on community operations</li><li>Ensure community is compliant with all applicable MCR and Partner (where applicable) procedures and all federal, state and local laws, specifically Fair Housing regulations at the community level</li><li>Partnering with Service Manager, recommend capital improvements for community</li><li>Manage contracts with 3rd party service providers</li><li>Address and complete all other duties as assigned</li></ul><p><b>Associate Management and Development</b></p><ul><li>Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations</li><li>Empower, engage and develop associates to achieve great performance and desired business outcomes.</li><li>Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members</li><li>Manage performance of subordinates.&nbsp; Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates</li><li>Support associate development.&nbsp; Provide targeted training and growth opportunities</li><li>Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED), Bachelor’s degree or related experience preferred</li><li>3-5 years of multi-family or related property management experience or equivalent experience</li><li>2 years supervisory experience</li></ul><ul><li>Commitment to, and passion for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Manage community performance including financial performance, customer service, sales, communications, marketing, negotiation, crisis management and staffing</li><li>Analyze data/reports to develop solutions to sustain high standards of customer service, optimal revenue generation and effective expense management</li><li>Ability to set clear objectives and define success for individuals and the team. Establish team accountability and lead team to achieve desired business outcomes</li><li>Supervise subordinates and provide feedback and coaching resulting in improved performance</li><li>Exercise professional judgment to take ownership of and resolve issues and problems with residents and associates diplomatically and without becoming adversarial and losing your temper</li><li>Ability to clearly communicate, speak, read and write in English as demonstrated by clear and concise written and verbal communication</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4><b>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</b></h4>

Community Manager

<h4><i>At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process.</i><i>We want you to know that we encourage you to apply if this job excites you, even if you don’t meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.</i></h4><p>The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.</p><h4>Essential Functions/Responsibilities</h4><p><b>Sales and Marketing</b></p><ul><li>Warmly greet prospective residents and create a personal connection while determining needs and preferences</li><li>Professionally present the community and apartments along with specific features and benefits</li><li>Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner</li><li>Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease</li><li>Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors</li><li>Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)</li><li>Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily</li><li>Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition</li><li>Share promotional ideas and events for marketing timeline</li><li>Assist in Social Media advertising as directed by the Manager</li><li>Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager</li><li>Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents</li><li>Address and complete all other duties as assigned</li></ul><p><b>Customer Service</b></p><ul><li>Understand and support the customer experience vision for Mill Creek Residential</li><li>Communicate service guarantees and customer service standards to prospective and current residents</li><li>Take ownership to personally address and resolve customer concerns in a timely professional manner</li><li>Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers</li><li>Contribute ideas for improving resident satisfaction to the Community Manager</li><li>Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention</li><li>Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied</li><li>Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager</li><li>Address and complete all other duties as assigned</li><li>Embody the Mill Creek mission, values and brand promise in all that he or she does</li></ul><p><b>Operational Standards</b></p><ul><li>Complete all new lease and renewal paperwork, including related addendums</li><li>Attend any training classes/meetings as required or recommended by management</li><li>Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager</li><li>Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily</li><li>Post Craigslist ads daily to generate traffic</li><li>Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills</li><li>Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates</li><li>Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations</li><li>Address and complete all other duties as assigned</li></ul><h4>Education and/or Experience</h4><ul><li>High School diploma or equivalent (GED) preferred</li><li>Commitment to, and passionate for, providing outstanding customer service</li><li>Strong communication skills (written and verbal)</li><li>Multi Family or related property management experience, retails sales or hospitality experience</li></ul><h4>Skills/Specialized Knowledge</h4><ul><li>Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication</li><li>Ability to take ownership of resident issues and/or concerns and come to a resolution</li><li>In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community</li><li>Continuous research of area competitors such as pricing, amenities, features etc.</li><li>Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software</li><li>Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division</li><li>Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices</li><li>Capable of travelling between two or more communities, if necessary</li><li>Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked</li></ul><h4>About the Benefits of joining the Mill Creek Team</h4><ul><li>Competitive compensation</li><li>Comprehensive medical, dental and vision</li><li>Employer sponsored short and long term disability, Life and ADD insurance</li><li>401k with employer matching</li><li>Paid time off benefits: Vacation, Sick, Holidays</li></ul><p><i>Mill Creek is an Equal Opportunity Employer</i></p><h4><b>Are you ready to contribute to the success of Mill Creek Residential?&nbsp; If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!</b></h4>

Leasing Consultant - South Austin!

<h3>Job Description:</h3><p><strong>Job Title –Manager - Customer Experience Insights and Analytics</strong></p><p><strong>The Purpose of This Role </strong></p><p><br>The Customer Knowledge and Strategic Insights (CKSI) team, within the Fidelity Wealth Business unit, plays a crucial role in providing data-driven analytics to various product areas. Your responsibilities will involve providing data and insights that contribute to strategy and execution. Your expertise in data analytics will be instrumental in driving impactful outcomes.</p><p>This is an Individual contributor role in Customer Experience (CX) Insights and Analytics team within CKSI.</p><p><strong>The Value You Deliver</strong></p><ul><li><p>Develop, maintain, and optimize SQL queries to extract, manipulate, and analyze data from various databases.</p></li><li><p>Create and manage Tableau dashboards and reports to visualize data insights and support business decision-making.</p></li><li><p>Perform data validation and ensure data accuracy and integrity.</p></li><li><p>Assist in the design and implementation of data models and schemas.</p></li><li><p>Document processes for future reference.</p></li><li><p>Setup governance and access control as needed for various data and platforms.</p></li><li><p>Develop standards to feed data into Fidelity databases enabling democratization and organization wide quick learning and insights. Collaborate developing data pipes through to Snowflake. </p></li><li><p> Build relationship with Data Steward team that will result with enhanced processes <br>and efficiency</p></li></ul><p><strong>The Skills that are Key to this role </strong></p><p><strong>Technical / Behavioral </strong></p><ul><li><p>Proficiency in writing complex SQL queries and optimizing database performance.</p></li><li><p>Strong knowledge of Tableau for data visualization and dashboard creation.</p></li><li><p>Experience with data engineering, and data validation techniques. Analytics <br>experience will be preferred.</p></li><li><p>Excellent problem-solving skills and attention to detail.</p></li><li><p>Ability to work independently and as part of a team.</p></li><li><p>Technological nuance – understanding and appreciation of technology, data, systems and platforms and their interconnections.</p></li><li><p>Systems thinking: Holistic outlook in building end to end systems in a complex organization.</p></li><li><p>Self-starter who will take initiative on solving problems.</p></li></ul><p><strong>The Expertise we are looking for </strong></p><ul><li><p>4-7 years of experience in analytics in areas such as customer analytics.</p></li><li><p>Bachelor’s degree in a quantitative / technical field such as Engineering, Statistics</p></li><li><p>Excellent communication and presentation skills.</p></li><li><p>Consistent behavioural skills in terms of time management, prioritization, and delivery focused.</p></li></ul><p><strong>How will your work impact the Organization</strong></p><p>At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. Fidelity India has been the Global Inhouse Center of Fidelity Investments since 2003 with offices in Bangalore and Chennai. For information about working at Fidelity, visit India.Fidelity.com.</p><p><strong>Fidelity Investments is an equal opportunity employer.</strong></p><p><strong>Location: Bangalore</strong></p><p><strong>Shift timings: 11 AM – 8 PM</strong></p><h3>Certifications:</h3><h3>Category:</h3>Data Analytics and Insights

Fidelity Investments

Lead - Data Engineering and Visualization

<h3>Job Description:</h3><p>As a <strong>Chapter Leader (Director, Software Engineering)</strong> in Wealth Solutions Engineering (WSE), you will bring expertise as an Engineering Thought Leader and partner to the Wealth Solutions Implementation &amp; Experience Product Area. You will be supervising and leading teams of Software Engineers and Analysts, fostering a vibrant community of growth, development, and improvement across your Chapter. This multidimensional role is crucial to the development of customer-centric solutions founded on progressive engineering principles.</p><h3><strong>The Skills and Expertise You Bring</strong></h3><ul><li>10+ years of functional experience in product management, technology and/or business, with a high level of agile, analytical, and mentoring skills.</li><li>We build Front-end (Web/Mobile) and API based solutions with JavaScript / TypeScript stack including frameworks like Angular, NodeJS and GraphQL. Familiarity with Front end Experience development and related methodologies is highly desired.</li><li>We build Enterprise Domain Web Services on Java based Dropwizard (LWC) and Micronaught (Java Keel) frameworks. Familiarity with building and supporting these Web Services is also highly desired.</li><li>Good experience with cloud-computing and public cloud platforms like AWS.</li><li>Proven leadership in driving engineering excellence, DevOps maturity and test-driven development.</li><li>Proven experience in leading Product Support and Problem Management for technology applications and driving efficient Operations and Application Resiliency.</li><li>Demonstrated leadership through empowerment of individuals/teams and must be someone who’s eager to learn and teach every day.</li><li>Bring a data driven &amp; collaborative approach to decision making, both in day-to-day management and in making strategic trade-offs.</li><li>Proven track record, encouraging the creativity and innovation of your teams, crafting a culture of inclusion, experimentation, exploration, and continuous learning.</li><li>Ability to optimally connect with, collaborate and influence all levels of the organization and motivate change.</li></ul><p><br> </p><h3><strong>The Value You Deliver - Progressive Engineering Leadership:</strong></h3><ul><li>Providing Engineering expertise, thought leadership and consulting in the Triad of Product Management, Engineering &amp; Human-Centric Design - to Squads to ensure we are building the best products, platforms, and experiences functionally and technically.</li><li>Work collaboratively with the squad leaders and architecture to prioritize technical efforts and provide input on product features and capabilities, while ensuring alignment with technology strategy.</li><li>Drive scale &amp; reuse by bringing to bear platforms and capabilities.</li><li>Accelerate &amp; increase efficiency by continuously improving engineering &amp; operations practices.</li><li>Responsible for Technical health and delivery of Software applications.</li><li>Engage as a Subject Matter Expert, staying abreast of and contributing to external industry trends, advancements, and innovations in technical areas of expertise.</li></ul><p><br> </p><h3><strong>The Value You Deliver – Engaging Chapter Leadership:</strong></h3><ul><li>Build and promote the vision, roadmap, and expectations for the software engineering chapter community.</li><li>Define and implement a workforce plan to attract, hire, and retain top &amp; diverse talent.</li><li>Responsible for decision making across the Chapter on standards, resources, and overall direction of work through proactive partnership.</li><li>Maintain and share knowledge and expertise on the evolving needs of customers, internal and external markets, and industry trends and changes across chapter community.</li><li>Oversee, navigate, and lead Chapter members through organizational complexity in support of cross-domain and cross-product area work.</li><li>Manage chapter members related talent reviews, performances, compensation, goal setting, development, and top talent recruitment practices.</li></ul><p><br> </p><h3><strong>The Team</strong></h3><p>The Wealth Solutions Engineering Chapter Area provides know-how, talent, and standards in many areas in Wealth Management including digital planning &amp; advice, investment products, managed solutions, life insurance, retirement &amp; income planning, and large-scale platform development &amp; operation. Within Wealth Solutions, you will support the Fidelity Insurance Agency (FIA) Experience team which owns the digital experiences that power Fidelity’s industry leading annuity and life insurance business. As leaders on our team, you will have a direct and positive impact on Fidelity’s customers. The industry leading products and ever-evolving technology stack that we support ensures a great learning culture in the team.</p><p><strong>Note: Fidelity is not providing immigration sponsorship for this position.</strong> </p><h3>Certifications:</h3><h3>Category:</h3>Information Technology<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Director, Full Stack Engineering

<h3>Job Description:</h3><p><strong>The Role </strong></p><p>The candidate will be a member within an evolving team which is reinventing core brokerage processes and technologies to meet changing customer and industry needs. The right individual will apply deep analytical skills and extensive brokerage knowledge to drive and implement various processes in relevant areas to ensure that they support the highest standards for customer service.</p><p>The areas in focus for this role are to develop and implement an innovative solution for corporate action processing by collaborating across the multiple operations groups and microservices that support the clearing firm. The coverage will range from mandatory to voluntary corporate actions processing and communications:</p><ul><li>Collaborate with Operations teams to ensure all corporate action events are processed accurately and timely.</li><li>Gather external feedback to drive process improvements</li><li>Contribute to the ongoing gathering and analysis of relevant platform data and key measures which support the continuous optimization process just described.</li></ul><p> <strong>The Expertise and Skills You Bring</strong></p><ul><li>Strong subject matter expertise relative to the products and processes listed above</li><li>7+ years Brokerage Operations and/or Service experience in the financial services industry</li><li>Experience with DTCC required</li><li>The ability to drive system solutions and support business requirements for new products.</li><li>Experience in designing, writing and executing testing of system functionality.</li><li>Knowledge with onboarding new clients via broker dealer conversions is a plus</li><li>Act as an intermediary between clients, paying agents and brokers as well as information agents focusing on the importance of timely and accurate communication</li><li>Manage expiration date events (and relevant liabilities) along with reconciliation of new entitlements for a variety of regionally specific corporate actions</li><li>Event and instruction management in proprietary applications</li><li>Excellent interpersonal skills with the ability to collaborate, empower and communicate effectively and assertively with internal and external stakeholders</li><li>Ability to adjust team/departmental priorities to support changing needs</li><li>Track record of end-to-end process improvement delivering tangible business results</li><li>Series 99 required</li></ul><p><strong>Note: Fidelity is not providing immigration sponsorship for this position</strong></p><p><strong>The Team</strong></p><p>Green Pier Fintech LLC is a division of the Fidelity Center for Applied Technology (FCAT). The Green Pier and Green Meadows teams are bringing new technology and processes to life that will enable Fidelity to target new markets and customer segments; a business squarely executing on not one or two but four Fidelity operating principles - next generation platforms, efficiency and reduction of unit costs, new sources of revenue, and high quality customer experiences - and which embodies the Fidelity leadership principle of taking risks and valuing pace over perfection.</p>The base salary range for this position is $71,000-$120,000 per year. <p>Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.</p><p>Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. </p><p>We offer a wide range of <a href="https://jobs.fidelity.com/benefits/" target="_blank">benefits</a> to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.</p><p>Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.</p><p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p><h3>Certifications:</h3><h3>Category:</h3>Client Service Operations

Senior Manager - Corporate Actions

<h3>Job Description:</h3><h3>The Role</h3><p>Customer expectations are constantly evolving, and the Healthcare team at Fidelity is constantly evolving in response. We are seeking a Senior Business Analyst to design capabilities across our Healthcare team. As a Senior Business Analyst, you play a meaningful role on an Agile software development team that obsesses over customer journeys and the technologies that bring them to life!</p><p>You are a strategic and critical thinker who will play a vital role in developing new healthcare features on an innovative healthcare platform.</p><p>You blend deep experience in health care benefits and product development with a passion for analysis, harnessing technology to solve sophisticated business problems, and executing to deliver and implement solutions to delight customers.</p><p>You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, innovative environment!</p><p>Note: Fidelity will not provide immigration sponsorship for this position.</p><h3>The Team</h3><p>We work within multi-functional Scrum Agile teams (squads) of technology and business colleagues to develop and implement product and service features from inception to delivery. Your squad will focus on developing healthcare capabilities to help customers seamlessly address their health needs.</p><p>Here are a few ways you'll impact the team:</p><ul><li>Bring the voice of the customer to the squad through customer journey mapping and feedback loops to focus the team on delivering business solutions with the highest customer and business value</li><li>Work closely with the Product Owner (Squad Leader) and squad to build, prioritize, and maintain the product backlog</li><li>Collaborate with design, business, and technical team members to define requirements and identify dependencies and risks</li><li>Handle customer-facing content and messaging to optimize usability</li><li>Perform acceptance testing to ensure the team delivers a seamless customer experience that meets business requirements</li><li>Support business readiness, deployment, and solution enablement, e.g., demos, training, procedures, and communication</li><li>Apply analytics for continual optimization of the product and business plan</li></ul><h3>The Expertise and Skills You Bring</h3><ul><li>Bachelor's Degree or equivalent preferred</li><li>3-5 years relevant experience in product or systems development</li><li>Proven experience working in Agile product execution and delivery involving business, design, and technology teams</li><li>Experience in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.</li><li>Experience and knowledge of healthcare, HSA and /or benefits administration is preferred</li><li>Dedication to customer needs and frequently delivering high-business-value features</li><li>Experience using data to find opportunities and drive decision-making; may have conducted user research or competitive analysis</li><li>Excellent listening, communication (verbal and written), influencing, and presentation skills</li><li>Self-motivated, problem solver with flexibility to adapt to frequent changes</li><li>Skilled in MS Word, Excel, PowerPoint, Visio; experienced with Jira or similar Agile backlog management and testing tool; experience with content management systems, querying back-end databases and/or interpreting logs is a plus</li><li>Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification preferred</li></ul><h3>Certifications:</h3><h3>Category:</h3>Product Management<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Senior Business Analyst - HSA Employee Digital

<h3>Job Description:</h3><p><strong>The Role</strong></p><p>Fidelity’s Social Media team is in search of an Sr. Copywriter to support our organic social handles. A curious and conceptual creative, you’ll tap into trends, both cultural and financial, to generate likes, follows, and dialog. You are a collaborator and storyteller whose passion for social media, both personally and professionally, is obvious and infectious. You are aware that what triumphs on LinkedIn might not work on Instagram – and can churn out a:15 clip for TikTok just as easily as you can for a 4:00-minute educational video on YouTube.</p><p>Simply put – you want to make things that engage and inspire our followers. Things that help them learn. And things that make them stop and share. Together with a team of people who all want to make great work – and have fun doing it.</p><p><strong>The Expertise and Skills You Bring </strong></p><ul><li><p>5+ years of social media copywriting at an agency or in-house for major brand(s) </p></li><li><p>Deep understanding of social media, trends, and tools for platform optimization </p></li><li><p>Interest in – and intimate knowledge of – emerging social media and cultural trends </p></li><li><p>Strong conceptual and collaboration skills</p></li><li><p>Confidence to pitch and present ideas (including the wild ones) to your peers and senior leaders </p></li><li><p>A desire to have fun while working hard in a fast-paced environment </p></li><li><p>A killer book that shows your conceptual skills, range of thinking, and ability to write for multiple formats and platforms</p></li><li><p>Creating strong relationships and collaborating with other creatives and partners across the organization</p></li><li><p>Past financial experience is not a requirement, but a desire to learn the nuances of writing for this industry is</p></li></ul><h3>Certifications:</h3><h3>Category:</h3>Marketing<p>Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.</p>

Senior Copywriter - Social

<p><b>Join the Clean Energy Revolution</b></p><p>Become a <b>Cybersecurity Advisor</b> at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll identify vulnerabilities, develop and implement technical security policies, and work with stakeholders across various cross-functional teams to protect our critical Enterprise and Grid systems, networks, and infrastructure. The recommendations you deliver are clear and actionable, providing a risk-based approach to remediation. You are able to quickly digest technical architecture and engineering documentation, and generate a test plan and secure the appropriate resources with various domain expertise. </p><p>As a <b>Cybersecurity Advisor</b>, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?&nbsp;</p><h4><b>Responsibilities</b></h4><ul><li>Manages cybersecurity project delivery by ensuring the cybersecurity team meets&nbsp;success criteria.</li><li>Delivers project reporting for assigned projects, conducts critical analysis of project status, potential risks, and continual process improvement.</li><li>Coordinates and performs appropriate maintenance to ensure reliable and secure performance of the security systems, including applying security patches, implementing version upgrades, modifying&nbsp;and improving services, and performing ongoing operational management tasks.</li><li>Contributes to an overall cybersecurity governance strategy, standards, and operational procedures.</li><li>Ensures technology risks impacting the business are&nbsp;effectively identified, quantified, communicated, and managed, including recommendations for resolution and identifying root causes/key themes.</li><li>Prepares and updates Plan of Actions &amp;&nbsp;Milestones (POA&amp;M) that identify security weaknesses, establish&nbsp;milestones,&nbsp;and implements compensating&nbsp;controls for remediating these weaknesses, while&nbsp;tracking the progress and effectiveness of the remediation.</li><li>Oversees the production of evidence to support internal and external audits.</li><li>Provides cybersecurity and risk assessments for new networks, services, and devices as needed.</li><li>Drives periodic monitoring of audit logs in accordance with requirements, and reports findings and concerns for further analysis and action, including&nbsp;breach notification and initiation of incident response, in accordance with protocols and procedures.</li><li>Delivers programs and processes to reduce information security risk and strengthen SCE's security posture.</li><li>A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.</li></ul><h4><b>Minimum Qualifications</b></h4><ul><li>Seven or more years of experience in information technology, information security and/or cybersecurity.</li><li>US Citizenship Required.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Bachelor’s degree or higher in Computer Science, Information Technology, or related field.</li><li>Professional certifications such as: Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Information Security Manager (CISM), Certified Secure Software Lifecycle Professional (CSSLP), Certified Application Security Engineer (CASE), Certified Application Security Professional (CASP), Offensive Security Certified Professional (OSCP), Certified Web Application Defender (GWEB), and/or any other relevant certifications.</li><li>Five years of experience working with cybersecurity frameworks such as: MITRE, NIST, CISA, CIS, CSF.</li><li>Expertise in operating vulnerability analysis tools and techniques, with the ability to articulate the results and explain tool limitations.</li><li>Experience gathering business requirements from multiple stakeholders and translating them to technical implementation.</li><li>Experience leading the vulnerability management lifecycle, including identification, assessment, prioritization, remediation, and reporting of security vulnerabilities.</li><li>Experience conducting regular vulnerability scans, and overseeing security assessments to identify weaknesses in systems, networks, and applications.</li><li>Excellent communication skills for technical and non-technical audiences.</li><li>Highly organized and efficient. Ability to work independently or part of a team in a fast-paced, dynamic environment.</li></ul><p><b>Additional Information</b></p><ul><li>This position’s work mode is&nbsp;<b>hybrid.&nbsp;</b>The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and&nbsp;reside in the state of California.  Further details of this work mode will be discussed at the interview stage.&nbsp;The work mode can be changed based on business needs.</li><li>Visit our&nbsp;Candidate Resource&nbsp;page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.&nbsp;</li></ul><ul><li>The primary work location for this position is<b>Rosemead, CA.</b></li></ul><ul><li>This position has been identified as a NERC/CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation.&nbsp; Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.</li></ul><ul><li>Relocation may apply to this position.</li></ul><p><b>About Southern California Edison</b></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

Southern California Edison

Cybersecurity Advisor- Vulnerability Management

<p><b>Join the Clean Energy Revolution</b></p><p>Become a&nbsp;<b>Pre-Fabrication Groundman</b>&nbsp;at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll support the regional field crews with preparing material and equipment used in the distribution field. As a&nbsp;<b>Pre-Fabrication Groundman</b>, your work will help power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?</p><p><b>Responsibilities</b></p><ul><li>Prepares and builds cross arms that will be installed by field crews.</li><li>Deliver and stage various materials and equipment in the field or the yard. (Transformers, poles, switches).</li><li>Maintains equipment and material for use on the distribution system by checking inventory levels.</li><li>Maintains work site to ensure adherence to environmental regulations.</li><li>Loads and unloads material at their assigned prefab center or at outside work locations.</li><li>Dismantles, loads, and transports material removed from line construction.</li><li>Learns tools, materials and methods of line construction and maintenance.</li><li>Operates truck and power equipment used in overhead and underground line construction. May occasionally operate vehicles up to the 12,000 lb. unladen weight class.</li><li>Performs other miscellaneous manual labor functions as directed.</li></ul><p><b>Minimum Qualifications</b></p><ul><li>Experience or training with basic construction activities.</li><li>Possess a valid Class A motor vehicle operator's license.</li></ul><p><b>The preferred</b></p><ul><li>Experience with electrical tools, materials, and methods employed in overhead and underground line construction and maintenance.</li><li>Experience as a Groundman working on overhead and underground construction.</li><li>A certificate of completion from an SCE-accredited training program with Pole Climbing Endorsement such as East LA Skills Center, LA Trade Tech, Northwest Lineman's College, Electrical Lineman Apprentice, Electrical Line worker or Electrical Utility Program.</li><li>Experience with performing heavy manual labor.</li><li>CPR certification from Red Cross or American Heart Association.</li></ul><p><b>You should know</b></p><ul><li>Visit our&nbsp;Candidate Resource page&nbsp;to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!</li><li>You must be legally authorized to work directly as an employee for any employer in the United States without visa sponsorship.</li><li>We have multiple Groundman postings specific to the work location that is hiring. Please apply to locations you’re passionate to work at.</li><li>Relocation assistance will not be offered.</li><li>This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.</li><li>Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.</li></ul><p><b>Testing:</b></p><ul><li>This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. Reference our&nbsp;Information Guides&nbsp;for the following test(s):&nbsp;EEI CAST (Test #5108) and Groundman Physical Performance Test (Test #4015).&nbsp; Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.</li><li>The EEI CAST (Test #5108) is held in Irwindale, California. The Groundman Physical Performance Test (Test #4015) is held in Chino or Westminster, California. We do not offer travel reimbursement for this position. Please note that the EEI CAST and Physical are held on different days, usually a few weeks apart.</li></ul><p><b>Why Southern California Edison?</b></p><p>The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.</p><p>Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.</p><p>We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.</p>

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