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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.How will you make an impact in this role?The Enterprise Digital &amp; Data Solutions (EDDS) organization powers the world's best customer experiences and revenue growth through innovative data, digital and marketing products, and solutions. EDDS Portfolio and Program Management team (EPPM) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COE) and Technology, to elevate transparency and drive business and customer outcomes.As Sr. Manager, Lend &amp; Spend Portfolio, you will be responsible for managing the Lean Portfolio Management (LPM) process, with a focus on managing enterprise prioritization focusing on lending capabilities across Amex’s digital channels. You will work with partners across GCS, GCSG, GMNS, GSG, and Enterprise Platforms, to prioritize enterprise initiatives, refine scope, assess business outcomes and feasibility, and develop a strategy to forecast and coordinate product development efforts through launch.You will manage cross-functional stakeholder relationships and work to increase transparency and predictability in capacity and delivery. You will define strategic outcomes with BU decision makers and partner effectively across the Loyalty &amp; Benefits Portfolio, EDME channels, Marketing, Servicing, Enterprise Platforms, and Engineering teams to facilitate portfolio planning, sequence delivery of digital product development, track progress, overcome obstacles, and deliver recommendations to senior leadership team. The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first, operates cross-functionally (both with business and technology partners), has a strong aptitude for process innovation, and influences key stakeholders into action – all while maintaining a positive attitude and sense of humor in the face of challenges.This role reports to the Director, Lend &amp; Spend, based in New York.Key Responsibilities:<ul><li>Drive portfolio management activities for Enterprise Digital and Data Solutions</li><li>Lead with a customer first perspective to refine scope of new product launches, card refreshes, Membership Rewards, dining, entertainment, and travel initiatives across American Express</li><li>Collaborate across LOBs and COEs to stand-up best in class operating models that optimize flow of product delivery across the complex digital ecosystem</li><li>Partner with Channel &amp; Platform teams to design and maintain robust portfolio-level roadmaps through proper sequencing, coordination, and resolution of blockers/dependencies to ensure timely launch</li><li>Create and deliver executive-level and stakeholder communications for ongoing priorities, including status updates, roadmap, dependencies, pressure points and key decisions requiring alignment</li><li>Drive an improvement in business outcomes and key results by facilitating prioritization and accelerating delivery across the portfolio</li><li>Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment</li></ul>Required Skills / Qualifications:<ul><li>Minimum of 4 years of professional experience working across product development and engineering teams</li><li>Strong enterprise and customer mindset with a track record of influencing others to embrace change</li><li>Demonstrated ability to self-start, carve opportunities out of white space, and design and implement new processes while operating independently</li><li>Highly skilled in Agile product development methodologies, project management, and an expert in enterprise collaboration tools (Rally, JIRA, Confluence, etc.)</li><li>Very strong collaboration skills – ability to build strong partnerships and navigate cross functional teams to deliver on shared objectives</li><li>Superb presentation building skills with ability to “tell a story” in a clear and concise way to various types of audiences</li><li>Proven ability to lead and manage workstreams independently and juggle multiple projects in a rapidly changing environment</li><li>History of high performance and adaptability to adjust to shifting priorities and manage through ambiguity</li><li>Ability to maintain a positive attitude and sense of humor in the face of challenge</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

American Express

Senior Manager-Digital Portfolio Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague can share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Analyst - Learning Management System (LMS)&nbsp;offers you the opportunity to be part of this multifaceted organization and help GCS navigate towards growth.Within this position, the Analyst&nbsp; is responsible for evolving LMS strategies based on business learning needs and platform performance metrics, as well as researching industry trends and leveraging best practices. &nbsp;The successful candidate will be a thought leader who will manage, maintain, and optimize the LMS to ensure effective learning experiences and will partner closely across Learning &amp; Development (L&amp;D) teams to provide the day-to-day support of the LMS. This role will modify and update content to improve training programs and curriculums and provide an outstanding learner experience.&nbsp;How will you make an impact in this role?&nbsp;<ul><li>Coordinate across US Small &amp; Medium Enterprises (SME) L&amp;D Trainers and Instructional Designers (IDs) the creation, uploading, and organization of learning materials and curriculums (instructional designers own creation of training content; trainers own learning paths and training assignment)</li><li>In collaboration with US SME Training leverage LMS platform and key business performance metrics to quantify the effectiveness and value of training curriculum and programs</li><li>Evolve training and development to:<ul><li>Ensure alignment with business goals and focus on learner-centered design</li><li>Utilize interactive elements and certification to provide an elevated learning experience that promotes knowledge retention, and colleague confidence and competence</li><li>Develop and maintain a new hire Gradebook for each channel</li></ul></li><li>Update LMS-related SOPs, eLearning Standards, and calendar of activities in LMS; other LMS admin functions (e.g., help with creation and maintenance of groups in the LMS)</li><li>Become subject matter expert across specific LMS platform components; keep Training teams and IDs updated on platform improvements</li></ul>Qualifications:&nbsp;<ul><li>Experience organizing, uploading, and leading training content within LMS OR strong understanding of LMS platforms, database management, and troubleshooting to ensure efficient performance&nbsp;</li><li>Ability to lead projects, meet deadlines, excel in a fast paced, multi-team environment with constantly evolving business demands&nbsp;</li><li>Strong analytical skills including ability to interpret learning metrics to generate insights and improve training content and programs&nbsp;</li><li>Outstanding relationship building skills with proven track record to effectively collaborate, partner, and consult with senior leaders, internal business partners, external vendors, and colleagues to uncover insights and build consensus&nbsp;</li><li>Excellent written and verbal communication skills&nbsp;</li><li>Works well independently with ability to efficiently problem solve &nbsp;</li><li>Enthusiastic, flexible and demonstrates a willingness to learn&nbsp;</li></ul>Preferred Qualifications:<ul><li>Bachelor’s degree in business, communications, or other related fields.&nbsp;</li><li>Knowledge of eLearning standards like SCORM or xAPI&nbsp;</li><li>Familiarity with eLearning tools like Articulate Storyline, Adobe Captivate, and Vyonnd</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Analyst - Learning Management System (LMS)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant &amp; Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.The&nbsp;Global Strategy &amp; Capabilities (GS&amp;C)&nbsp;group sits within GMNS. GS&amp;C’s mission is to become essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers.&nbsp; GS&amp;C consists of a diverse set of teams that support the GMNS business. GS&amp;C operates in a dynamic, fast-evolving space, and candidates should thrive in environments with high levels of ambiguity and change.Within GS&amp;C, the Field Training &amp; Enablement team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services Field organizations. The Tools &amp; Capabilities Enablement Director and team support the GMS Sales &amp; Client Management (CLM) teams at global level to increase the CRM (Salesforce) adoption.We continue evolving the MerchantForce enablement team within GS&amp;C and this role provides the opportunity to be part of our journey to ignite Salesforce adoption. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement &amp; learning solutions while gaining exposure across GMNS Field leaders.This position will report to the Manager, MerchantForce Field EnablementThe Analyst, Field Enablement for Merchant’s Salesforce platform (MerchantForce) will be a strategic partner and thought leader to the Merchant Acquisition &amp; Client Management organizations, responsible for executing on the enablement strategy to increase adoption and engagement, execute on communication strategy, design the trainings content &amp; materials to add provide tailored enablement to our stakeholders.&nbsp; This includes consulting with stakeholders about business priorities and needs, creating customized and value-add product effectiveness strategies, and leading MerchantForce enablement efforts that drive business growth, merchant experience and productivity.&nbsp; This is a great opportunity for an ambitious self-starter to gain deep understanding of the GMNS organization, develop and refine strategies, and generate expertise across MerchantForce tool.Responsibilities:<ul><li>Be the ‘voice’ of our product by managing all communication channels (i.e., newsletters, launch announcements, service alerts, etc).</li><li>Support and forge strategic relationships with regional stakeholders at all levels to build strong and trusting partnerships.</li><li>Consult with users to understand and improve MerchantForce user experience.</li><li>Maintain deep understanding of stakeholder’s day-to-day responsibilities, supporting capabilities, and customer needs (including development and management of user personas).</li><li>Drive increased adoption and positive feedback of MerchantForce.</li><li>Execute field MerchantForce enablement strategy and trainings to support regional stakeholder teams in growing business and improving productivity.</li><li>Collaborate with product owners to influence product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals.</li><li>Own knowledge management and collaboration tools leveraged by stakeholders.</li></ul>Minimum Qualifications:<ul><li>Exceptional written communication skills, a strong ability to create engaging training content (guides, videos, emails, presentations), and a keen eye for design and elevate the user experience presenting innovative ideas to audiences of all levels.</li><li>Minimum of 1 year of experience in creating and delivering communication and training content for a product.</li><li>Experience in creating material and presentation for senior leadership.</li><li>Experience with and/or strong understanding of sales and client management teams.</li><li>Ability to build relationships across various stakeholders and influence without authority on high visibility projects.</li><li>Results-driven mindset with the ability to drive change management, navigate through ambiguity, and balance multiple priorities.</li><li>Keen attention to detail, high degree of accountability and integrity</li><li>Professional experience with CRM/Salesforce.com required</li><li>Experience with Seismic preferred.</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Analyst, Field Enablement for Salesforce

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and continues to be an exciting and fast-growing business. To maintain this success, the organization must accelerate sales and drive profitable charge volume growth. The Global Sales Enablement, Pricing &amp; Transformation (SPT) team within GCS is instrumental in ensuring achievement of these objectives. The Senior Manager - Expense Management Performance Insights within SPT is an opportunity to be part of this dynamic organization and help GCS navigate towards growth.This position reports to the Director of US Small &amp; Medium Enterprises (SME) B2B Sales &amp; Solutions, supporting the B2B Sales &amp; Solutions Team. This position will work collaboratively with Product, Sales, Marketing, and Technologies and Capabilities partners to create data, critical metrics, and scalable reporting for a newly built Expense Management solution. Once reporting infrastructure is established this role will deliver strategic analyses &amp; insights on Expense Management performance, helping craft the Go-To-Market strategy with both Product and Sales teams. The ideal candidate will be passionate about building a deep understanding of customer and product data to drive business performance. They will have excellent interpersonal, communication, and presentation skills and will have experience leading analytical projects. This person should be as comfortable writing sophisticated queries as they are presenting the resulting insights to senior leadership in a concise, easy to understand manner.<h4>How will you make an impact in this role?</h4><ul><li>Establish yourself as the go-to expert on Expense Management product data and performance</li><li>Provide analytical input to decisions and evaluation of Expense Management feature performance and campaign effectiveness</li><li>Have a deep analytical mind and work with agility, being able to change course quickly to take advantage of innovative ways of finding solutions</li><li>Define product-specific goals and critical metrics as well as indicators of success for product initiatives/enhancements </li><li>Evaluate progress towards achieving set goals and provide accountability by leading regular reviews of performance</li><li>Define and deliver effective, scalable reporting that provides accurate and timely insight into key product metrics and trends</li><li>Prioritize demands for data, ad hoc analytics, and reporting from multiple partners, shifting focus to ensure alignment with business priorities</li><li>Build positive relationships with key collaborators and partners</li><li>Analytical Skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions</li><li>Flexibility/Adaptability: Not thrown off by frequently changing priorities and conditions; copes effectively with complexity and change</li><li>Drive &amp; Persistence: Proactive &amp; self-motivated; Resourceful, has grit, and a positive “can do” attitude. Possesses a strong willingness to work hard and efficiently to get the job done</li><li>Collaboration &amp; Influence: Ability to successfully influence and bring together internal and external partners to achieve shared goals</li><li>Communication Skills: Communicates information, ideas, and concepts clearly</li><li>Attention to Detail: Does not let important details slip through the cracks or derail a project</li><li>Calm under pressure: Maintains focus in the face of uncertainty, able to logically work through ambiguous situations or difficult scenarios</li></ul>Minimum Qualifications:<ul><li>7+ years of relevant experience including extensive experience in hands-on analytical role(s) defining and tracking key business metrics and performing deep-dive analyses</li><li>Bachelor’s degree in a quantitative field (e.g. statistics, engineering, math, science, economics, etc). Advanced degrees preferred.</li><li>Strategic, big-picture thinker with strong intuition for business and high degree of creativity in finding opportunities for products, services, new processes, and systems</li><li>Demonstrated experience building sustainable data assets using cloud-based analytical tools, querying languages, and visualization software (e.g., SQL, Python, Databricks, Tableau)</li><li>Strong project management skills with proven record of successfully getting results on large-scale cross-functional initiatives</li><li>Strong curiosity and initiative in tackling important assignments; dives deeply into the data, relentlessly pursues its meaning, and how insights can drive business performance</li><li>Relationship-builder with strong consultative and relationship skills to partner with business leaders to devise solutions to complex business challenges</li><li>Excellent written and verbal communication skills with the ability to explain technical concepts and analytics-driven findings to non-technical stakeholders, and to explain business processes, concepts, and issues to technical resources</li><li>Be an agent of change, ability to initiate and adopt change. Provides solutions to address changes in the organization, strategic alignment, and technology implementation. Incorporate risk mitigation into planning and execution</li></ul>Preferred Qualifications:<ul><li>Master’s degree</li><li>Deep knowledge of Commercial Card data and reporting and AXP systems and tools</li></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Expense Management Performance Insights

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Talent Centre of Excellence (COE) is part of the Colleague Experience Group (CEG) and is responsible for creating a more seamless, integrated, and overall great experience for colleagues and candidates across many of the moments that matter as our colleagues learn, grow, and connect.&nbsp;The role of Director, ExecutiveRecruitmentreports to the VP, and Head of Executive Recruitment. This Director will manage end-to-end Executive Recruitment (VP level and above) retained search and direct sourcing projects while being the go-to person for a portfolio of business units and staff groups.&nbsp; They will serve as an advisor to senior executives and other stakeholders on the external talent landscape, aligning talent strategies to key business priorities. The successfulcandidate for this role will have a track record of driving results in a dynamic and fast-paced environment. They will be responsible for working directly with CEG colleagues and senior business leaders to understand business priorities, hiring trends, global initiatives, and the implications for talent acquisition. The Director will build strong partnerships with business leaders to provide a proactive approach to talent acquisition in key areas of our business by driving top talent into hires. Being close to the marketplace through benchmarking and networking, the person in this role will analyze both recruitment and business trends to provide expert solutions to finding top talent. These insights will drive recommendations on staffing processes, projects and sourcing prospects that result in finding top talent.Responsibilities will include, but are not limited to:<ul><li>As a retained search subject matter expert, create and execute executive recruitment strategies with a focus on applying best-in-class search and sourcing methods to deliver on business needs while ensuring delivery of best-in-class experience for stakeholders and candidates</li><li>Directly managemultiple end-to-endexecutive recruiting lifecycles in parallel including - prescreening candidates, reviewing resumes, and assessing applicationsacross several business units and functional areas globally</li><li>Provide thought leadership to the enterprise, bringing best practices andviews on the external executive talent</li><li>Build and maintain relationships and performance partnerships with executive search firms, research providers and other external vendors; enabling a clear understanding of the AmEx brand, leadership, and culture that support delivery and execution of recruitment strategies</li><li>Promote American Express’ Colleague Value Proposition to the external market</li><li>Work closely with American Express business units to align on early talent priorities and deliverables</li><li>Develop an inclusive sourcing strategy, relevant to the market, to ensure a strong pipeline of future leaders </li><li>Continue to improve and refine executive recruiting processes to ensure efficiency and compliance while delivering on objectives&nbsp;</li><li>Build and leverage strong CEG partnerships to ensure a #OneAmex approach on compensation and benefits, operations, learning and development </li></ul>Preferred Experiences<ul><li>10+ years ofhands-on executive level recruitment experience gained within the in-houseexecutive recruitment team at a leading global organization or highly regarded executive search firm</li><li>Proven ability to engage, assess and attract executive-level candidates</li><li>Experience compiling, interpreting, and communicating data to develop data driven insights or strategies</li><li>Proven ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level</li><li>Prior experience in developing and maintaining positive relationships with key partners and cross functional contacts in a global operating environment&nbsp;</li><li>Proven ability to prioritize multiple demands across many initiatives and juggle a large volume of activity, while maintaining sharp attention to detail</li><li>Energetic self-starter with the ability to perform in a fast-paced environment</li><li>Excellent interpersonal skills, both written and verbal</li><li>Strong work ethic and sense of urgency</li><li>Global or cross-border experience desired</li><li>Bachelor’s degree strongly preferred</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director, Executive Recruitment

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Global Services (GS) is comprised of several interconnected business units which collectively provide service on a global scale, playing a central role in helping American Express achieve its vision of being the world’s most respected service brand. GS delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class travel, credit, collections and fraud services. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security and service.About Global Credit &amp; Fraud Operations (GCFO)The GCFO organization at American Express plays a critical role to protect the company and enable growth through our global credit and collection teams. GCFO also drives exceptional customer experiences for Card Members at pivotal moments during their journey with American Express, including those related to new accounts, fraud, card replacements and remittances. The organization is comprised of several diverse teams: U.S. Credit &amp; Collections, International Credit &amp; Collections, Global Commercial Credit and Underwriting, Global New Accounts and Global Fraud.About U.S. Credit &amp; Collections (USCC)As part of GCFO, USCC is responsible for the end-to-end management of our credit and collections operations across the US. USCC strives to strike the right balance between helping Customers in need through a range of repayment options, and taking actions to recover balances, and limit exposure for American Express.About the RoleThis position will be responsible for driving collections effectiveness and operational risk goals across the outside agency network.&nbsp; In addition, this person will play a central role in driving consistency of best practices across the Outside Agency (OA) network around the globe, underpinning transformation, and will establish robust governance processes. This position will partner very closely with several functions within American Express such as: Global Banking, Compliance, &nbsp;General Counsel's Organization, Technology, Credit &amp; Fraud Risk teams, and number of subgroups within the Enterprise to drive overall alignment and effectiveness. This role will ensure 24 hours a day and 7 days a week global audit readiness in a highly scrutinized regulatory environment.Responsibilities Include:<ul><li>Provide a clear, long-term vision for US Collections-Outside agency (OA) management team </li><li>Transform and innovate our outside agency partner strategies and model </li><li>Manage outside agency partners to optimize collections workstream, provide strategic direction, and ensure alignment with US collections priorities.</li><li>Build and maintain strong, collaborative relationships with OA partners, fostering a culture of trust and accountability to drive performance.</li><li>Partner with Credit and Fraud Risk teams to manage customer spend disruptions, collections rate and maximize business profitability. </li><li>Minimize losses by optimizing collections effectiveness strategies and liquidation of recoveries inventory which directly impact company’s P&amp;L.</li><li>Lead teams of proprietary and non-proprietary collectors.</li><li>Demonstrated leadership skills in a global, matrixed environment, with experience in leading geographically dispersed teams and outside agency network.</li></ul>Key Skills &amp; Requirements&nbsp;<ul><li>12+ years of leadership experience in related Credit operations/collections / Strategy OR financial services industry, preferably in US market.</li><li>Strong understanding of the financial services or related industry – specifically collection effectiveness, recoveries, and operations.</li><li>Strong relationship-building skills with proven ability to influence others to drive broad organizational change with internal and external partners. This role will require active collaboration with OA which will help AMEX with collections life cycle. Hence, the leader should build and maintain strong, collaborative relationships with OA partners, fostering a culture of trust and accountability to drive performance.</li><li>Innovative thinking to simultaneously improve operational risk and collections effectiveness.</li><li>Experience in developing and leading successful organizational change and key initiatives.</li><li>Ability to identify industry trends and to constantly look for opportunities to benchmark other collections metrics, highlight opportunities to bring innovation and new ideas into American Express.</li><li>High degree of agility, decision making and problem solving.</li><li>Analytical experience to deal with complex business problems, evaluating alternatives and recommending solutions based on strong operational and financial acumen.</li><li>Proven ability to provide flawless execution, manage performance while adhering to strict deadlines.</li><li>Ensure we lead with a culture of Control Management and Compliance.</li></ul>Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positionsUS Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Vice President, US Collections

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology of #TeamAmex.How will you make an impact in this role?<ul><li>Leads the design, development, testing, solving, debugging, deployment, documentation, reliability, and availability of software and systems that meet the needs of customer-facing applications, business applications, and/or internal end-user tools and applications.</li><li>Perform technical aspects of software development.</li><li>Function as a leader on a software engineering team by contributing to software builds through consistent development practices (tools, common components, and documentation).</li><li>Lead code reviews and automated testing.</li><li>Debug software components and identify code defects for remediation.</li><li>Leads the deployment, support, and monitoring of software across test, integration, and production environments.</li><li>Empower teams to automate deployments in test or production environments.</li><li>Empower teams to automatically scale applications based on demand projections.</li><li>Ensure team adheres to security and regulatory standard methodologies.</li><li>Takes accountability for the success of the team achieving their goals.</li><li>Drives the team’s strategy and priorities initiatives.</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing creative ideas.</li><li>Be a productivity multiplier for your team by analyzing your work flow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.</li><li>Mentor and guide team members to success within the team</li><li>Be a productivity multiplier across multiple teams by analyzing your work flow and contributing to enable the team to be more effective, productive, and demonstrating faster and stronger results.</li><li>Owns the health and quality of the code across the portfolio.</li><li>Ensure streamlined CI/CD pipeline from the teams.</li><li>Collaborates with leadership across multiple teams to define solution requirements and technical implementation.</li><li>Demonstrate technical expertise to help team members overcome technical problems.</li><li>Solves technical problems outside of day-to-day responsibilities.</li><li>Supplies to the success of many teams achieving their goals.</li><li>Develop team’s strategy and prioritize initiatives.</li><li>Assist in retaining and hiring dedicated team members</li></ul>Qualifications<ul><li>Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred</li><li>6+ years of software development experience in a professional environment and/or comparable experience such as:</li><li>4-5 years’ experience working in JavaScript and able to demonstrate good JavaScript knowledge </li><li>1-2 years' of experience working in Java and able to demonstrate good Java knowledge and exposure to OOPS concepts</li><li>Proven experience leading teams of engineers.</li><li>Hands-on expertise with application design, software development, and automated testing.</li><li>Experience with distributed (multi-tiered) systems, algorithms, and relational databases.</li><li>Ability&nbsp;to&nbsp;demonstrate&nbsp;good&nbsp;web&nbsp;fundamentals&nbsp;&amp; knowledge of DOM.</li><li>Thorough understanding of XML,SOAP, JSON, web services technologies, and data structure fundamentals, with experience in multi-threaded programming.</li><li>Experience writing adaptive and responsive UI applications</li><li>Knowledge of HTML5, React, Redux, Angular, Express, Middleware with recent experience in ES6</li><li>3-5&nbsp;years&nbsp;experience in writing JavaScript applications in Node.js</li><li>Should have worked on RESTful API design and implementation.</li><li>3+ years experience with Test Driven Development (TDD) / Behavior Driven Development (BDD) practices, unit testing, functional testing, system integration testing, regression testing, GUI testing, web service testing, and browser compatibility testing, including frameworks such as, WebDriver IO, Cucumber.JS</li><li>Experience with Continuous Integration and Continuous Delivery(CI/CD)</li><li>5+ yrs working experience in an Agile or&nbsp;SAFe&nbsp;development environment</li><li>1+ year experience of Graph QL &amp; Cloud is a big plus.</li><li>Ability to balance priorities and break down complex problems to manageable chunks that can be delivered incrementally.</li><li>Must be willing and able to express new ideas, concerns and opinions directly to wider team including tech and business partners in team meetings in person or video/tele conferencing.</li><li>Good communication skills - able to explain technical concepts to designers, product managers and business partners in ways that are meaningful to them.</li><li>Collaborative work ethics to thrive on peer support and taking pride in of products and capabilities delivered as a team.</li><li>Ability to act as a change agent in rapidly evolving business requirements and platform roadmap.</li><li>Experience in a11y and I18N is a plus</li></ul>Bonus Points:<ul><li>Experience using other JVM languages (Closure, Scala, Kotlin)</li><li>Experience with DDD (Domain Driven Design)</li><li>Experience in a fast-paced startup environment</li><li>Contribution to open source projects</li><li>Building and maintaining personal projects in public repositories like GitHub</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Senior Engineer

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together. How will you make an impact in this role?We have an exciting opportunity for a Director &amp; Counsel within the General Counsel’s Organization (GCO) at American Express. The Director &amp; Counsel will report to the Vice President &amp; Senior Counsel, U.S. Products &amp; Services and will be a member of the Privacy &amp; Data Law Group (PDLG).The Director &amp; Counsel is responsible for providing practical, timely, strategic, and high-quality legal advice on U.S. privacy and data matters across the organization on a broad range of matters. You will work directly with business teams, compliance, and operational teams to provide day-to-day advice, serving as the primary lawyer on a variety of strategic initiatives, including new product launches, regulatory change management projects, and novel uses of data.Examples of what you will do in this role:<ul><li>Advise B2C and B2B businesses with day-to-day data protection and privacy queries across the U.S. region, including across nascent and developing areas.</li><li>Provide guidance for new product launches, strategic initiatives, and practical risk mitigation strategies.</li><li>Support digital advertising initiatives by advising on data use/disclosure issues and leading strategic negotiations with media companies.</li><li>Draft and negotiate commercial agreements relating to data protection and privacy, including co-brand and business partner agreements and data processing agreements.</li><li>Oversee the development and maintenance of data privacy related policies and guidance, including reviewing and drafting privacy notices and disclosures.</li><li>Draft and uplift data protection and privacy templates and guidance documents/playbooks.</li><li>Provide legal support for regulatory change management projects.</li><li>Support data privacy training and awareness across the organization.</li></ul>Minimum Qualifications<ul><li>Qualified to practice law in the U.S.</li><li>Minimum of 6+ years of relevant data protection and privacy experience at a law firm, government agency, and/or in-house.</li><li>Excellent knowledge of U.S. privacy laws (and adjacent laws), including GLBA, CCPA, COPPA, CAN-SPAM, and FCRA.</li><li>Strong drafting, analytical, and negotiation skills and the ability to provide clear, precise, and pragmatic advice.</li><li>A team player with great stakeholder management skills who can effectively collaborate and build relationships with lawyers and business clients throughout the organization.</li><li>Ability to work with a high degree of autotomy and re-prioritize workload as new projects and matters arise.</li><li>Excellent communication skills, both verbal and written.</li><li>Strong commercial acumen and solutions-oriented mindset.</li><li>Willingness and flexibility to take on new responsibilities as American Express and its businesses continue to evolve.</li></ul>Preferred Qualifications<ul><li>Prior tech, fintech and/or financial services experience.</li><li>Experience with managing data protection and privacy issues for multinational companies.</li><li>Familiarity with business and products across the banking/financial services industry and relevant legal issues affecting them.</li><li>CIPP/US certification.</li></ul>Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Director & Counsel, Privacy & Data Law

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The objective of the AENB/GRC Control Management Risk ID, Assessment, Testing and Reporting team is to identify, assess, mitigate, and report on Operational Risk within business unit processes for AENB and GRC to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.AENB/GRC is looking for an Analyst - Control Management focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.&nbsp;The Analyst - Control Management will be responsible for:<ul><li>Assist with identification of risks throughout business processes and systems (along with business process owners)</li><li>Support facilitation to BUs in their risk assessments performance (e.g., Process Self Risk Assessment (PRSA) maintenance and development) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events</li><li>Proactively help identify certain areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Maintain risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li></ul>Required Qualifications:&nbsp;<ul><li>1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities</li><li>Project management, communication, and interpersonal skills</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li></ul>Preferred Qualifications: <ul><li>&nbsp;Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>&nbsp;Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends, and root causes&nbsp;</li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

Analyst - Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Our industry is rapidly evolving, and we need courageous, quick thinkers who can shape the strategic decisions that lead our business forward. Whether it’s negotiating with some of our largest global partners or creating next year’s financial plan, you can influence both our day-to-day P&amp;L and the future direction of the company. As part of the team, you can have the opportunity to learn and use the latest data tools and technologies and explore a range of roles to grow your career. Find your place in finance on #TeamAmex.How will you make an impact in this role?As part of the Global Record to Report Organization within Corporate Controllership, this role is responsible for enabling and promoting financial integrity across American Express’s systems for the Finance organization.Global Financial Initiatives and Integrity (GFII) team plays a critical role supporting Business and Finance driven initiatives by ensuring the ongoing integrity of the Company’s accounting and financial reporting (as required by AEMP 16, American Express’s internal management policy that defines a consistent standard for control and financial reporting requirements that must be established during any technology change).GFII team is organized under the following key pillars: Global Loyalty &amp; Benefits, Network, &amp; Banking; Global AR, Merchant, &amp; Enterprise Transformation; and Strategy &amp; GFII Program Management Office (PMO).This role, Manager, GFII&nbsp;will be responsible for leading multiple project initiatives which will include assessing impacts, providing analysis, creating robust project plans, defining Finance requirements, developing user stories, and advising system controls to be in place to ensure financial integrity of accounting and reporting.The GFII Manager is highly collaborative, detail oriented, with strong leadership, communication, and relationship building skills.Job Responsibilities:<ul><li>Ensure compliance to AEMP 16 and all other relevant AXP and Finance policies</li><li>Lead and develop Financial System Analyst(s) and create an inclusive culture that understands other’s viewpoints and empowers colleague </li><li>Lead and drive Finance’s accounting and reporting requirements in the Company’s technology modernization and business initiatives</li><li>Understand end-to-end Finance processes and products and partner with Business, Technology, and Finance teams to drive prioritization and delivery of Finance requirements that enable transformation of Finance processes through increased automation </li><li>Define requirements for application controls to ensure accurate, complete, and timely financial reporting</li><li>Define accounting requirements in consultation with Segment and Market Controllership</li><li>Develop testing strategy and test cases. Conduct user acceptance testing, produce test results, and prioritize defects and enhancements require for initiatives </li><li>Partner with Finance process owner to provide post implementation support </li><li>Execute strong project governance through effective change management, delivery of regular status updates to stakeholders and leaders, and proactive identification and communication of project and operational risks to leadership and key partners to remediate</li><li>Support automation of core GFII processes</li></ul>Required Qualifications:<ul><li>Bachelor's in Accounting, Computer Science, Information System</li><li>Understanding of US GAAP requirements and financial control principles and practices</li><li>5+ Experience in defining system development requirements and designing and deploying Finance solutions.&nbsp;</li><li>Hands on experience on ERP applications such as Oracle, Accounts Receivables, and Accounts Payable systems</li><li>Experienced in Agile delivery concepts or other project management methodologies.</li><li>Strong fin-tech skills with ability to define system requirements, and design and implement Finance systems</li><li>Knowledge of testing approaches and application of controls in a technology environment</li><li>Demonstrated critical thinking, complex problem-solving skills, and transformation mindset</li><li>Ability to convert strategic vision into clear project outcomes including skills to analyze highly complex processes, data volume and translate into project steps</li><li>Strong data analytics and system controls skills with ability to understand how these impact accounting and financial reporting processes</li></ul>Preferred Qualifications:<ul><li> Master's Degree Accounting, Computer Science, Information System</li><li>Project Management Skills&nbsp;</li><li>Experience with Robotics and Automation tools is a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: <a href="https://www.eeoc.gov/poster" target="_blank">https://www.eeoc.gov/poster</a>

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