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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our&nbsp;company values&nbsp;and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.Membership Portfolio Services is responsible for developing and scaling several growing businesses that are strategically important to American Express. Each of the businesses within Membership Portfolio Services are responsible from driving our Membership Model forward, represent a significant opportunity to help drive our growth over the mid-to-long term.&nbsp;The ideal candidate must be seasoned and experienced in handling a wide range of administrative related responsibilities including building strong relationships, being resourceful and knowing how to navigate large organizations fluidly will also be critical to success in this position.Day to day responsibilities include, but are not limited to:<ul><li>Calendar management across time zones</li><li>Scheduling meetings with senior executives and strategic partners both internally and externally</li><li>Preparing, reviewing, and processing expense reports, in line with company T&amp;E policy</li><li>Scheduling domestic and international travel as appropriate</li><li>Administrative support for team activities and special projects</li></ul>Minimum Qualifications<ul><li>Ability to manage multiple priorities, make sound decisions, and maintain discretion and confidentiality of sensitive information.</li><li>Excellent communication skills, both written and oral; strong relationship-building, and collaborating skills across multiple band levels.</li><li>Highly organized and solution-oriented individual with the ability to handle multiple tasks concurrently is a must.</li><li>Proficiency and quick adoption to technology and tools (virtual meetings, travel and expense management, purchasing capabilities, etc.)</li><li>Tactful and discrete with a mature and professional attitude to work.</li><li>Team player who is dependable, enthusiastic, and has a positive attitude.</li><li>Ability to remain calm under pressure and effectively manage change upon short notice.</li><li>Ability to respond to requests quickly and execute tasks accurately.</li><li>Ability to think end to end around assigned projects and responsibilities.</li><li>Ability to work under pressure, to tight deadlines and with strong attention to detail and timely follow-up.</li><li>Based in NY and willingness to work at least three days on site in the NY Tower</li></ul><ul><li>Proficiency in MS Office applications (Outlook, Word) and other enterprise software (Slack, expense management tools like Concur)</li></ul>Preferred Qualifications<ul><li>5+ years in corporate administration functions</li></ul>Salary Range: $24.05 to $48.10 hourly + bonus + benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positionsWe back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Executive Assistant, Membership Portfolio Services

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Colleague Experience Group (CEG) strives to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.Global Talent Acquisition looking for a Talent Acquisition Partner (TA Partner) to join our team. In this role, you will be responsible for strategically executing the end-to-end hiring, while ensuring superior candidate and Hiring Leader experience. You will execute the recruiting process to acquire the best talent with speed and quality. You will be a talent champion who can actively stay connected to a robust pipeline, maintain long-term relationships, and energetically sell the role and the American Express brand.How will you make an impact in this role?• Lead the full lifecycle hiring process for designated hiring portfolio• Create/Own the development of the talent acquisition strategy for relevant Business Units in order to deliver on hiring priorities/needs• Develop an established business acumen to drive a better hiring and candidate experience.• Own relationships with internal stakeholders, providing regular updates and strategic advice throughout the recruitment process.• Maintain recruitment metrics to share at any point in time• Leverage market intelligence and industry trends, including target companies and organizations, to build candidate slates• Identify channels to source and recruit diverse candidates and build pipelines of qualified profiles across different levels and skill sets in the business• Managing the candidate lifecycle to deliver high candidate experience• Attend and lead the briefing meetings and participate in job scoping discussions as needed• Collaborate with internal CEG colleagues to ensure alignment on recruitment strategy such as Colleague Strategic Partners and the DE&amp;I team• Help ensure company complies with laws and regulations as it relates to online sourcing, recruiting and hiring practicesMinimum Qualifications•3+ years of proven experience in managing the end-to-end recruitment lifecycle• Hyper focused on creating an excellent candidate and hiring leader experience• Self-sufficient and able to work with little direct supervision• Demonstrated ability to work in a team environment• Strong written and verbal communication• Ability to work in a high-volume environment, handle multiple tasks, and prioritize accordingly• Comfortable collaborating and bringing ideas to the attention of the whole teamPreferred Qualifications· Full lifecycle, corporate recruiting or related experience; preferably with exposure to financial services or Operations· Experience with recruitment tools, technologies, and platforms such as Taleo, Eightfold, LinkedIn Recruiter, and/or others· Experience working in a compliance driven organizationSalary Range: $70,000.00 to $135,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Talent Acquisition Partner

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Field Sales Manager sits within a geographical territory and grows the customer base through face-to-face interactions with new prospect customers with annual company revenues ranging from $10M to $300M. The ideal candidate works with senior executives to close calls and land new accounts. The Field Sales Manager understands customer needs and leverages product knowledge to deliver innovative business solutions that provide ongoing value to new customers through the American Express business suite of products. This is a field-based role in which in-person engagement through face-to-face interactions isrequired with prospects and clients.Job Responsibilities:Prospecting(30 – 40% of time)&nbsp;▪ Leverage various contact methods such as cold calling or in-person meetings to secure profitable sales through firm provided leads and contact-lists, and self-generated leads (e.g., tradeshows) to complement commercial acquisition of product sales opportunities&nbsp;▪ All prospecting must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective clients needs▪ Business travel is required with the expectation of 25-50% of time spent in-market with prospects and clientsPipeline management(10 – 20% of time)&nbsp;▪ Effectively manage a pipeline of prospective customers provided by American Express and self-prospect within territory (Corporate and Business prospects with revenue between $10M-$300M)&nbsp;▪ Turn leads into prospects (contacts who know you and are willing to share info on available opportunity), follow up with contacts in CRM database, and probe for potential opportunities with the prospectsClient solution (10 – 20% of time)&nbsp;▪ Understand customer requirements and jointly develop solution in accordance with customer requests, bring in product specialists to meet with customer, and continue conversations to understand areas for improvement&nbsp;▪ Maintain a high level of knowledge about American Express products, processes (Underwriting, Line Increase, Customer Financials, Pricing, Contract), key internal partners (Risk, UWA, PPI) and tools (ONE.force, C360)Negotiate and close (10 – 20% of time)&nbsp;▪ Successfully negotiate, and consensually move the prospect through the next phase of the acquisition cycle (e.g., underwriting) in accordance with applicable disclosures, terms and conditions&nbsp;▪ Reaffirm deal details, secure necessary signatures and upon deal completion successfully transition client to Field Account Development to nurture, assess and further expand relationship and volumeCompliance (100% of time)&nbsp;▪ Ensure all aspects of the American Express Code of Conduct, and our Sales Practices policies, standard, and procedures, are adhered to so that we uphold the highest standards in our interactions with our customers and compliantly meet all regulatory requirementsKnowledge, Skills, Attributes, and Experience:Knowledge and SkillsAccount management &amp; pipeline management&nbsp;▪ Manages a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activities&nbsp;Consultative selling&nbsp;▪ Effectively identifies client needs to configure solutions that address client requirements and deliver value&nbsp;Closing&nbsp;▪ Overcomes objections and resistance to proposed solutions with key client decision makers&nbsp;Influence &amp; persuasion&nbsp;▪ Uses appropriate interpersonal styles and communication methods to gain acceptance for products and/or services&nbsp;Demonstrating value&nbsp;▪ Proactively and consistently demonstrates the value of partnering with American Express&nbsp;Results focus&nbsp;▪ Demonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacks&nbsp;Market, industry, &amp; product knowledge&nbsp;▪ Understands at a tactical level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes: ▪ High learning agility&nbsp;▪ Intellectually curious&nbsp;▪ Collaborative and growth mindset&nbsp;▪ Personal accountability&nbsp;▪ Compliance focused&nbsp;Experience:▪ Bachelor’s degree preferred&nbsp;▪ Excellent sales experience, 5 - 7 years minimum&nbsp;▪ Proven experience winning new business relationships&nbsp;▪ Experience achieving sales quota and goals through multiple product offerings&nbsp;▪ Experience in a highly-regulated industrySalary Range: $70,000.00 to $125,000.00 annually + sales incentive + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Business Development (Boise/Reno)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. Resy is a hospitality technology platform that powers restaurants around the world and a consumer-facing reservation platform for passionate diners. Since its inception in 2014, Resy has created best-in-class software that elevates dining experiences and connects restaurants to a growing network of highly-engaged diners, with the powerful backing of American Express. Resy is a go-to destination for restaurant discovery, exclusive access, original content, and chef-driven culinary events. The amazing world of restaurants is just two taps away in the Resy App.Resy’s restaurant partners use Resy OS — Resy | Restaurant Management and Table Reservation Software&nbsp;- a complete end-to-end technology platform — to run their businesses smarter and more efficiently. Resy OS takes into account pre, during and post service guest touchpoints to help operators deliver the best hospitality experience. Platform features include table management, wait list functionality, customized SMS text confirmations, guest feedback tools, reports and analytics for 360-degree visibility into operational performance, ticketing, PCI Level 1 compliant third-party credit card handling, and more.We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this way.ABOUT THE ROLE:At Resy, we are tackling hard problems with elegant solutions and scaling very quickly. As a Senior Backend Engineer, you will play a crucial role in taking our product to the next level. We are seeking ambitious coders who are eager to build out exciting features for our restaurant partners and Resy diners. The ideal candidates can work quickly while producing pristine work. You thrive in a dynamic and constantly evolving environment, you are a collaborator and an innovator, and you are excited about what technology is doing for the hospitality industry.WHO YOU ARE:<ul><li>Bachelor's degree in Computer Science or Engineering or equivalent work experience</li><li>5+ years of experience working as a Software Engineer, preferably in a fast-paced startup environment</li><li>You are a self-starter but very comfortable working closely with a team</li><li>You are comfortable working with stakeholders outside the Engineering team including our Product, Sales and Account Management teams</li><li>You have strong expertise with the following:<ul><li>Python / Webframeworks</li><li>SQL / MySQL / Postgres</li><li>RDBMS and database design</li><li>AWS - EC2 / RDS / S3 / SQS</li><li>Unit/Functional Testing</li><li>Linux/UNIX</li><li>Implementing and building APIs</li></ul></li></ul>BIG PLUS IF YOU HAVE:<ul><li><ul><li><ul><li>Python/MySQL Experience</li><li>SQL Performance tuning</li><li>Microservice architectures</li><li>Kafka / Celery / Flask / Django / Supervisord / MongoDB</li><li>Dev-ops experience</li><li>Jira /&nbsp;Clubhouse.io&nbsp;or other project management tool</li><li>Payment systems experience</li><li>Websockets experience</li><li>You enjoy at least one of the following things: shishito peppers, uni, or creme anglaise</li></ul></li></ul></li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Backend Engineer - Python, Webframeworks, SQL, MySQL, Postgres - Resy

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel &amp; Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Risk ID &amp; Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.USCS is looking for a Sr. Analyst of Risk ID &amp; Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units and functional areas.The Sr. Analyst, US Consumer Services Risk ID &amp; Assessment:<ul><li>Assist in additional identification of risks throughout business processes and systems (along with business process owners)</li><li>Facilitate Business Units in their risk assessments performance (e.g., Process Self Risk Assessments (PRSAs)) in addition to further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews and update assessment criteria to align with regulatory updates)</li><li>Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events&nbsp;</li><li>Proactively help identify areas of high-risk for intervention (e.g., automated alerts generated for high-risk areas signal need for intervention and focus), including conducting independent quality assurance and vertical process testing</li><li>Support thematic risk reporting (levels, trends, causes)&nbsp;</li><li>Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping)</li><li>Support BU with identification of risks and spotting areas where product changes or improved controls may be required within New Product Governance (NPG)</li><li>Support risk management practices within the business</li><li>Drive Operational Risk Events resolution and timely documentation</li><li>Maintain risk dashboards and key risk indicators (KRIs) for ongoing monitoring</li><li>Maintain risk profiles and an updated risk register(s)</li><li>Support sharing insights, better practices, themes, etc. across the enterprise</li><li>Ability to join calls across all time zones when needed</li></ul><h4>Required Qualifications:&nbsp;&nbsp;</h4><ul><li>2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities&nbsp;</li><li>Project management, communication, and interpersonal skills</li><li>Proficiency in Excel reporting and PowerPoint creation</li><li>Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards&nbsp;</li><li>Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively</li><li>Ability to work across multiple teams to drive project completion</li></ul><h4>Preferred Qualifications:&nbsp;&nbsp;</h4><ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;</li><li>Supporting identification of operational risks throughout business processes and systems</li><li>Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met</li><li>Supporting independent control monitoring, including identification of control improvements</li><li>Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing</li><li>Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes&nbsp;</li></ul>ORMCMSalary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters" target="_blank">https://www.dol.gov/agencies/ofccp/posters</a> to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Analyst - Control Management, Risk ID and Assessment

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.The Field Sales Consultant is an integral member of the US SME Field Sales organization, reports to a Field Sales Director, and assists in growing our customer base through face-to-face interactions with net-new prospective commercial customers to American Express with annual company revenues ranging from $10M to $300M. The ideal candidate works with a Field Sales Director and their team throughout the sales cycle to uncover and deliver incremental growth opportunities. drive internal lead management, supporting administrative prospecting and lead generation efforts, manage marketing and trade show events, maintain detailed client and prospecting lists to accelerate charge acquisition and charge volume growth.Job Responsibilities:Planning (40% of time)·Support prospecting and lead generation efforts ·Conduct prospect research by leveraging multiple company provided systems to aid in efficient acquisition efforts by Field Sales team including providing analysis to support client charge volume growth (e.g. Vendor file analysis)·Drive internal lead management oversight and closely partner with Field Sales Director and team in the tracking, management and analysis of lead/prospecting pipeline.Pipeline management (30% of time)·Engage prospects and clients directly to secure appointments on behalf of the sales team·Attend prospect meetings with MBD’s as needed and appropriate to support efficient charge volume growth of newly acquired clientele.·All client engagements must be facilitated with integrity, and in accordance with our values, with a focus on profitably delivering solutions commensurate with the prospective client’s needs.Business Development (30% of time)·Increase activation to optimize client experience and charge volume capacity and liase as servicing and support to clients in their first 13 months·BCV tracking and reconciliation·Provide business continuity when MBD is unavailable or at capacity (FMLA, attend meetings) Knowledge and Skills:·Ability to work independently in dynamic environment and manage multiple priorities·Highly motivated and willingness to assume accountability for generating new business·Strong interpersonal and communication skills (written and verbal)·Demonstrated ability to build relationships quickly and work effectively across internal teams·High level of professionalism and business acumen·Demonstrated organizational and time management skills·Accuracy and attention to detail required·Proficiency in Microsoft Office Suite including PowerPoint, Excel, and Word required·Sales Force experience preferredAccount management &amp; pipeline managementAssists with management of a pipeline of opportunities, leveraging client data/analytics to plan and prioritize activitiesConsultative sellingEffectively identifies client needs to configure solutions with the assistance of the Field Sales Director or Manager of Business Development that address client requirements and deliver valueInfluence &amp; persuasionUses appropriate interpersonal styles and communication methods to gain acceptance for products and/or servicesDemonstrating valueProactively and consistently demonstrates the value of partnering with American ExpressResults focusDemonstrates a competitive, positive attitude, quickly adapts to different situations, and recovers from setbacksMarket, industry, &amp; product knowledgeUnderstands at a detail level market/industry key competitors, challenges, terminology, technology, trends, and regulationAttributes:·High learning agility·Intellectually curious·Collaborative and growth mindset·Personal accountability·Compliance focusedExperience:·Bachelor's degree preferred·Sales experience, 0 – 3 years minimum·Experience partnering with clients across various markets / industries·Experience in a highly regulated industrySalary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Consultant - Field Sales

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let’s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Product Manager role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices – sweating every fine detail when it comes to developing the most effective technology led solutions to improve our customer’s digital experiences.Customer Growth via digital channels is one of the largest investment areas at American Express.As part of the broader Enterprise Digital &amp; Data Solutions team focused on consumer acquisition, you will be responsible for helping to evolve a world class web application that supports the Consumer business and fuel business growth. This team, US Consumer Shop, manages, develops, and innovates our customer acquisition site &amp; experience for prospects and cardmembers for card &amp; banking portfolios.The Product Manager will be responsible for the Customer &amp; Banking Shop site strategy, A/B Testing plans, and product roadmap creation and execution.The individual’s day-to-day involves input and collaboration across UX, feature/epic identification, backlog prioritization, translation of features into user stories for our engineering team, and Agile delivery. This individual can also expect to lead a small team of Product Analyst/Product Owners.Being a part of the product team means cultivating close partnerships with several teams, including:&nbsp;Marketing, who translate core business needs into a direction for the site and who manage day to day operations, content &amp; offer strategy; Tech, who develop the code and bring the features to life on the site; Analytics, who provide thorough reporting and custom analysis on our tests and site performance.What type of work can you expect to do in this role at American Express?<ul><li>Be responsible for the end-to-end strategy, development and execution of new and emerging digital products,&nbsp;services and/or technology platforms, following a User Centered Design approach</li><li>Create and manage projects from concept through production; engaging the necessary teams to shape a rich and engaging customer experience</li><li>Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and conducting usability testing.</li><li>Leverage data-driven insights to inform the product development lifecycle.</li><li>Stay on top of market trends and competitive landscape, and evaluate usage data.&nbsp;</li><li>Influencing a variety of cross-functional stakeholders (marketing, engineering, legal, compliance, risk) and collaborate across teams</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.</li></ul>Minimum QualificationsWe have the know-how, creative platform and global reach to make nearly any idea a reality.&nbsp;Do these describe you?Qualifications and Experience Required:<ul><li>4+ years of post-secondary education or equivalent work experience in digital marketing, digital product management, or data analysis.</li><li>Passion for end-to-end customer experience, innovation and user-centered design</li><li>Demonstrated interest in digital space and ability to collaborate with technology partners</li><li>Independent thinker who’s organized, has great attention to detail, and can multi-task</li><li>Ability to blend big picture thinking with fine details and manage many stakeholders</li><li>Strong analytical, problem-solving/quantitative skills</li><li>Willing to take risks, experiment, and share fresh perspectives</li><li>Excellent written and verbal communication skills</li><li>Experience in driving medium and large-scale capability initiatives (rolling out capabilities for customer facing professionals or external third-party partners is highly desired) or as a product owner in developing and enhancing features through continuous optimization will be a plus.</li><li>Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.</li><li>Mentor and guide junior team members to success within the team </li></ul>Preferred Additional/Desired Skills:&nbsp;<ul><li>Digital marketing experience, mobile or web applications, or experience building digital experiences and customer journeys with creative or third-party agencies is highly desired (familiarity with UX/UI principles, Usability testing, Responsive Web Design etc)</li><li>Experience working in agile product ownership role and familiarity with agile methodology is highly desired</li><li>Knowledge of digital conversion optimization, acquisition process in payment/credit card business, networks, platforms, and procedures preferred&nbsp;&nbsp;</li><li>Bachelor’s degree in Business, Marketing, Psychology, Human-Computer Interaction, Industrial Engineering, Economics, Computer Science, or job experience in related fields&nbsp;preferred.</li><li>Knowledge of reporting/analytical applications (i.e. Adobe Analytics, ContentSquare, Dynatrace)</li><li>Nice-to-have experience with any of the following: </li><ul><li>JIRA (or similar)</li><li>Confluence (or similar)</li><li>Programming experience in any language (HTML/CSS/JS)</li><li>Familiarity with Front End Web Frameworks (React, Angular, Next.js) </li></ul></ul>Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Manager-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.Team DescriptionProspect acquisition via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital &amp; Data Solutions (EDDS) team focused on consumer acquisition, you will be responsible for helping to evolve a world class web application that supports the Consumer business and fuel business growth. Our team, US Consumer Proprietary Application, manages, develops, and innovates our customer acquisition application experience for prospects and cardmembers.The Associate Product Manager role is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. You will have the opportunity to see how you can make a direct contribution to the success of our company. You will work among high performing engineering, design and product teams to build user-centric solutions to challenging problems. You will enjoy being challenged in a lively, collaborative, diverse and inclusive team environment.Responsibilities:<ul><li>Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach</li><li>Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience</li><li>Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience</li><li>Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.</li><li>Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and prioritizing features</li><li>Work closely with cross-functional partners and colleagues (marketing, engineering, legal, compliance, risk) to create and maintain your product backlog</li><li>Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.</li><li>Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends</li></ul>Minimum Qualifications<ul><li>Demonstrated interest in digital space</li><li>Knowledge of tech and product development processes, with the ability to succinctly translate requirements between groups of varying experience</li><li>Strong analytical, problem-solving/quantitative skills</li><li>Highly organized; Strong sense of accountability, ownership, and project management skills with proven ability to lead and track multiple high priority initiatives simultaneously efficiently and effectively</li><li>Excellent written and verbal communication skills; ability to present ideas clearly and tailor communication to various audiences</li><li>User-centric; Passionate about understanding customer needs and analyzing customer data to improve the customer experience</li><li>Ability to reconcile varying needs across customers and partners; assemble the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence</li><li>Bachelor’s degree</li></ul>Preferred Qualifications<ul><li>1-2 years of agile product development experience</li><li>Prior experience with customer facing products and/or web development</li><li>Knowledge of analytical applications like Adobe Analytics</li><li>Bachelor’s or Graduate degree in any Engineering field, Business, Marketing, Human-Computer Interaction, Economics, Computer Science, Psychology or job experience in related fields</li></ul>Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Associate-Digital Product Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.American Express Global Commercial Services (GCS) has a stated ambition to become the leading payments and working capital provider for Small and Medium Enterprise (SME) customers. This includes ensuring each customer has access to business-sized purchase capacity, flexible payment options, meaningful rewards and the powerful backing of American Express.The Small Business Products &amp; Blueprint organization supports this objective by developing compelling products, services and customer engagement strategies to meet small business owners’ funding needs. As part of this organization, the Business Line of Credit team has achieved a tremendous growth since its inception and is poised to continue in the next 3 years. The product is a key component of American Express’s ongoing efforts to innovate beyond the Card.How will you make an impact in this role?The Business Line of Credit (BLOC) Pricing Senior Manager will be responsible for driving the end-to-end strategy on business transformational pricing initiatives aimed at driving higher engagement and long-term profitability across the BLOC portfolio. This role requires a blend of strategic thinking, strong analytical skills, and project management expertise to deliver a competitive product that meets the evolving needs of our customers.Core Responsibilities:<ul><li>Work with Product and Marketing to design and implement an easy to understand, compelling pricing construct to drive long term profitability. </li><li>Work with Product and Marketing to define incentive roadmap and implement pricing incentives to attract new customers, increase penetration, activation, and Pre-Tax Income (PTI).</li><li>Drive alignment with key stakeholders around offer constructs, eligibility, profitability, and customer journey. </li><li>Track and analyze performance metrics and adjust strategies as needed to drive meaningful engagement at profitable levels.</li><li>Work with partner teams on effective go-to-market strategies, customer communications, and smooth product launches.</li><li>Partner with operational excellence and compliance teams to ensure best in class customer experience &amp; ongoing management of pricing initiatives. </li></ul>The ideal candidate has a proven history in Product/Finance/Analytics/Marketing, knowledge of the small business segment, and a fluency in Lending economics and P&amp;L management. Success will require a collaborative leader with the ability to work in a fast-paced environment leading strategic initiatives.Minimum Qualifications<ul><li>Strong analytical skillset with ability to build financial models</li><li>Ability to lead with an external perspective and understand small business customer needs/behaviors</li><li>Superior relationship management and communication skills with the demonstrated ability to collaborate, influence and inspire business partners and senior leaders</li><li>Creative thinker with the ability to frame forward-thinking strategies rooted in data and action-oriented recommendations</li></ul>Preferred Qualifications<ul><li>Experience with data repositories (Tableau, SQL) and ad-hoc reporting</li><li>Prior experience with lend products and understanding of underlying economics</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - Pricing

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We thrive to understand the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.The Digital Documents Servicing (DDS) Team is a key function within Colleague Services that is responsible for the delivery, management and oversight of American Express’ digital document solutions within the Colleague Experience Group (CEG). American Express backs our colleagues, so that in turn our colleagues can most effectively back our cardholders.Join Team Amex and let's lead the way together.How will you make an impact in this role?This position will report to the Manager, Digital Documents Servicing and will be responsible for designing, implementing, and managing various aspects of our digital solutions and electronic file programs. This role will partner with external Vendors, Colleague Experience Group (CEG), and Business Leaders to ensure the delivery of our digital solutions is effective and aligned with American Express’ standards and regulations. The ideal candidate must be positive and a self-starter with the ability to work in a fast-paced environment as both an individual contributor and as a valued team member.Key Responsibilities:<ul><li>Manage relationships with internal and external partners to ensure the delivery of compliant and cost-effective solutions</li><li>Design, creation &amp; implementation of digital servicing intake process</li><li>DocuSign and Adobe eSignature solution support to include all aspects from consultancy to implementation</li><li>Provide digital document solutions guidance and support to Colleague Experience Group teams across the different business units</li><li>Process improvement, solution design and project coordination across multiple stakeholders and Business Units</li><li>Support internal development, system integration testing and user acceptance testing in collaboration with technology partners</li><li>Support compliance activities including third-party governance, risk assessments, and internal audits</li><li>Mass Change administration including file processing and colleague support</li></ul>Minimum Qualifications<ul><li>Technical experience with electronic signature applications (DocuSign, Adobe)</li><li>Proven track record to collaborate, impact and influence others at all levels in the organization and maintain effective relationships with external partners</li><li>Ability to adapt quickly to a continually evolving landscape, prioritize initiatives based on importance and requirements, and informally lead others</li><li>Shown analytical, evaluative, and problem-solving abilities with extensive experience working in a team oriented, collaborative environment</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree in business administration, or a related field preferred&nbsp;</li><li>Minimum of 3 years of experience in HR solutions, preferably within a multinational organization</li><li>Strong comprehension of American Express’ HR systems and data integrations</li><li>Comprehension of Oracle HCM products</li><li>Product management experience supporting digital services</li></ul>Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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